Damaged Cartridge Message
After replacing one color cartridge because it was low, I keep getting a damaged cartridge message. I replaced the "damaged Cartridge" and the message appears again for a different color OR it says that color is empty.
Hey there @TSterling , welcome back!
I came across your post about the error message you are faced with on your Photosmart Plus, and wanted to share my suggestions with you.
Here are some steps I would recommend:
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Also try this guide: 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Displays for HP Photosmart Premi...
If the problem continues, give us a call and we can discuss your printer replacement or trade in options with HP as you would need a new unit.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Similar Messages
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Missing or damaged cartridge message
On Photosmart C309g, missing or damaged cartridge message continues to show after all cartridges have been replaced and the contacts have been cleaned. (several times) This has happened before and for whatever reason rectified itself. Any Thoughts??? Thank You
Hi @Stringbass
The issue could be the cartridge(s) or printhead. I found a document that addresses this particular error. I also located another that is for a different issue, the the steps guide you through a manual printhead cleaning which might help. Please use both links below to perform the necessary troubleshooting;
'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis...
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Missing or damaged cartridges message
I just replaced my black ink cartridge with a new hp cartridge in my 7520 all-in-one photosmart printer, but keep getting a message that "one or more cartridges are missing or damaged". Seems to be the black one that is causing the problem. Now what?
This question was solved.
View Solution.Try following the steps in the link below such as cleaning the cartridge contacts and reseating it
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03379185&tmp_task=solveCategory&cc=us&dlc=en&ju...
That solve it? If not, is the cartridge still in warranty? [ there should be a warranty ends date written on the cartridge body]
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP -
How to resolve the "Incompatible Print Cartridge" Message
Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
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Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.
This question was solved.
View Solution.If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue. -
I was viewing a rented dvd when a "skipping damaged area" message was shown and then the dvd froze. At first I was unable to eject the dvd with the eject botton though the superdrive made "ejecting" noises, and followed the cue "finder using dvd" and ejected it. Now the drive will not accept any dvds. Does this sound like a hardaware problem, or is it possible that some sort of "reset" needs to take place?
Before wasting your time heading to your local Apple Store, try resetting your SMC. It doesn't work all the time, but sometimes it's just the thing to save you time.
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Trying to install 10.9 yields "damaged HD message," but disk utility shows everything is fine.
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I don't know what's wrong with this, but I don't thing it's a hardware issue, because this only affects Mavericks. Can anyone tell me how to either 1) install Mavericks, or 2) banish this **** from whence it came so I can have my computer back? I've been trying to fix this for at least 9 hours, I'm starting to feel rather infuriated.
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So, like many who have tried to install the new update, mine says it cannot be installed due to a damaged Macintosh HD. Attempting to fix it through the Disk Utility available during the install allows me to Verify Disk. I get an error that it needs to be repaired, but the repair option is greyed out. Booting it into Recovery and using Disk Utility again shows a damaged disk, but this time I can repair it. It repairs and everything reads as fine; even verifying the disk again shows that the system is fine. This is where it gets screwy.
Upon reboot, the Mavericks install wizard once more gives me the damaged HD message. It once more shows a damaged disk through the Maverick's screen Disk Utility. Booting it into recovery shows the damage again, is fixable again. Rinse, repeat.
Booting into Safe Mode and running Disk Utility shows an undamaged Mac HD. It also allows me to access everything as normal (which is how I am on here now), albeit much more slowly. Additionally, my Boot Camp partition works just fine.
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I don't know what's wrong with this, but I don't thing it's a hardware issue, because this only affects Mavericks. Can anyone tell me how to either 1) install Mavericks, or 2) banish this **** from whence it came so I can have my computer back? I've been trying to fix this for at least 9 hours, I'm starting to feel rather infuriated.
The only option that I can think of at this point is to reformat and do a clean install of 10.9. Alternatively, maybe just keep 10.9 off my system because it seems to be a POS. -
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You can just open Terminal (in Utilities) and run the rm command (make sure you type it exactly) and then reboot. With /.AppleSetupDone gone the system will think it is the the second part of an installation, i.e., after it installs and reboots and starts the Setup Assistant. You will see the Welcome and music all over again and then you can go through the setup prompts again, this time specifying a password.
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Unsupported format or damaged files message?
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Hi,
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Thanks,
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Officejet Pro 8500A plus.Continue to get "replace cartridge" message, altho I installed 2 new
I have twice replaced the M Magenta cartridge; yes, I used HP cartridges. I continue to get the replace....cannot print error message.
Each time, it would print one page (color or b&w print) and then message appears again. My printer is 3.5 years old, light use at home.Hello there! Welcome to the forums @JohnnieMerle ,
I read about the issue you are having with your ink cartridges and the Officejet 8500A plus. I would like to share my suggestion with you so you can troubleshoot the issue.
Click here to get started: 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
Constant 'damaged file message when it isn't
Please help, I have an IMAC, and I just cant seem to get Adobe Reader to work write. Now I get a damaged file message on a PDF both emailed to me anda document I downloaded, when I know for a fact there is nothing wrong with the document at all because it works on my IPAD and PC? HELLLLLLPPP
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
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See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
"missing or damaged" cartridges & a NEW printhead
New ink cartridges...couldn't get black to print. HP said "need new print head"; bought it & ALL NEW INK CARTRIDES;then said "magenta & photo cartridges are missing or damaged"; bought NEW ones; still says "magenta & photo cartridges are missing or damaged. HELP!!!!
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Incompatible cartridge message
incompatible cartridge message started on HP 4500, relaced both HP cartridges, couldn't clear. Bought a new 4630 with fresh HP cartridges, and when I powered it up before running setup, incompatible message reappeared. Uninstalled 4500 from control panel, ran 4630 setup and still getting incompatible cartridge message.Help!
Hi @soie,
Welcome to the HP Forums!
I noticed that you are getting the incompatible ink cartridge error with your HP Photosmart c4780. I am happy to help!
Most likely by the description of your post, this printer is setup for the European Market, instead of the U.S. Market, hence getting this error message. You can try going through this guide, HP Photosmart C4600 and C4700 All-in-One Printer Series - A 'Cartridge Problem,' 'Cartridge Failed,'....
If the guide does not solve your problem, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Disabling continual Non-HP ink cartridge message
Please help!I can see there have been many others with the same annoying problem, but I can not seem to stop the 'Non-HP Ink cartridge"message coming up on my computer constantly, even when I'm not printing anything! Whenever I am on my computer, the message comes up every 5 seconds. I can't get anything done!I tried unchecking the "Enable bidirectional support" box under "Ports", (as per one of the answers here) but it hasn't worked. I am wondering if I turned my computer off and on again, would that work? I have a HP Pavillion 23 computer.Surely I don't have to unplug my printer every time I'm on my computer and go through this rubbish whenever I need to scan or print something?This is beyond frustrating!Any help would be greatly appreciated.Thanks.
Hi , Welcome to the HP Forums! I understand that you are getting a continual Non-HP ink message with your HP Photosmart Plus B210 on Windows 8. I am sorry for the frustration but happy to look into this for you. Are you using Genuine HP ink cartridges? Or refilled/Non-HP ink? Please see this guide, Can I Refill The Ink In My HP Ink Cartridge? As well as this guide, Ink Usage in Inkjet Printers. In the meantime, please try the solutions within this guide, HP Photosmart Plus e-All-in-One Printer - B210a support. Also, the HP Print and Scan Doctor, might help as well. Hope this information is helpful, and thank you for posting!
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Is there a way to disabled the Counterfeit Cartridge message that comes up every time you print?
Are you using HP cartridges????
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J5750 Continuous "Remove and re-insert left cartridge" message
Installed a new HP black 74 cartridge on right side and the printer printed out the "align cartridge" sheet. But then a "Cartridge error: Remove and re-install left cartridge" message came up. The error message just continues, even though I have removed and re-installed the left cartridge repeatedly, I have cleaned the electrical contacts per manual instructions, and I have rebooted the whole printer.
If the printer model with the issue is the PSC 2170 you mentioned in a previous post the document here may help resolve the issue. Clean the cartridge and printer contacts as shown in step five and six.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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