Damaged iPod Nano LCD screen

A while ago i found my Nano with the LCD screen cracked with no damage to the outer part of the nano, only the screen inside was cracked. I called Apple and they said that the damage was physical and that they will not replace it. I also read my 3-year store warrenty and they said that we have to contact apple because they will do nothing for it. This ****** me off because I payed $90 on a 3-year warrenty and the wont do anything for me. I was told to send in my Nano anyways but i dont know what i need to send in with the Nano and where I would be able to find an address.
Any suggestions on how I could get my Nano replaced or what I need to send my iPod with would be very helpful

If possible, I recommend taking it into an Apple store first. This way you can talk directly with a real person.
Yorkdale
3401 Dufferin Street
Toronto, Ontario M6A 3A1
(416) 785-1776
Eaton Centre
220 Yonge Street
Space #3110A
Toronto, Ontario M5B 2H1
(647) 258-0801
Before I fill out the request for service. I want to be able to figure out where I'm going to have to send my iPod
If you've had it more than 6 months, you will be charged $29.95 for shipping. Less than 6 months, it's free.
Apple will send you a box via DHL or FedEx.
Put your iPod (only-no accesories) in the box, put the return label on the box and call or drop it off with whoever delivedred it.

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