Dan from iCloud Tech Support says that documents such as .pdf, .doc, .xls, etc. will NOT be stored on iCloud! Huh???

Called Tech Support because of 2 problems:
1. Several of my documents have disappeared. This includes some .pdf, .doc, and .xls files.
2. Others are old copies of files that were updated, but all my changes were lost.
Was informed by Dan in Tech Support that "documents will not be stored on iCloud." He explained further that Word, Excel, PDF, etc. will not be stored on the Cloud--only music files, Pages, iPhoto, etc. will be.
Is this true? If so, this is stunningly bad. And if it is true that iCloud isn't going to store documents, then why did it touch (i.e. lose, revert) them in the first place?? So all document storage will be on local or external drives now?

Dan is not entirely correct.
If you install Goodreader this app WILL allow those documents to be stored on your icloud account within a specially created Goodreader container.
Apple do allow third parties to use the conduit between desktop and iOS apps,however only a few third parties have implemented this todate..
What icloud is NOT is unlimited remote storage,its more rather a syncing conduit.
If you are looking at an idisk replacement do try Dropbox for that.
Personally I employ BOTH methods in parallel at the moment as icloud remains very much a work in progress .
I will probably transfer more to using the icloud route when the next desktop version of Pages is released and hopefully incorporates built in icloud sync functionality.The current requirement to utilize a web browser on your desktop to upload/download is a clutch !
What does icloud do
1 Sync photo images across iOS devices and with iPhoto or Aperture 3 on your Mac or with your Pictures folder in Win7
2 Combines calendars between iOS and Mac Osx or Outlook on Win7
3 Combines Address book between ios and Mac OSx or Outlook on Win7
4. Sync iWork- Documents in the cloud (Pages Numbers and Keynote) across iOS devices and upload/download to Mac or PC via icloud.com in web browser.
5.Use find my iPhone/iPad/mac security functionality
6.Remote backup of iOS devices.
7. ITunes in the cloud (Stores all your music in icloud) plus subject to subscription iTunes match.
8.ios app sync across devices.
Plus new in 2012
Invite friends to view photos and or movies via email link.
What it do not do
Allow you to drag and drop any file type from Finder/Explorer to remote storage (a la idisk or Drop box)- This may change as the service develops.

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