Data disappeared from iCloud. 18GB worth.

I recieved a notice that my complimentary iCloud space would expire on October 1, so I went ahead and purchased the space I would need. I got an email today (10/1) Telling me that my 25 gb plan went down to a 5gb free plan even though I already paid. On my computers and iPhone, it still shows 25gb available with only 1.2GB in use. I had about 18GB of backups and photos/documents that are now just gone. I went in to double check if I had purchased the extra space, and indeed I did purchase it. Where did all my data disappear to? Can I trust iCloud to safely keep my data? I lost some pages documents and my iphone backup.

i have the same problem. paid in August (!)..
today i have got this message:
"Your iCloud storage has been automatically adjusted to the free 5 GB plan. You are currently using 5 GB of storage."

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It is locked to your sisters carrier.
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Have you checked whether the emails are visible at http://icloud.com ? If they are, it's a problem between your Mac and the website; sign out in System Preferences>iCloud and sign back in again.
If they aren't, then it's a server problem and you need to contact Support. If you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee; if so you should argue that this is a problem they've caused (it's not the first time, by the way) and you shouldn't be charged.

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Check your Outgoing server settings against your provider info.
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We can see the question. But, some more information might help.
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Log out of iCloud and make your Home/Library visible as follows:
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OT

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These two links may also help http://support.apple.com/kb/ht5621 and http://support.apple.com/kb/HT5787

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Sorry for the long header, but this is my first question.
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Data disappeared from iCloud. 18GB worth.

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