Data Execution Prevention crashes Itunes in Vista
I have tried to follow the directions in other threads or in the Apple help guide to this subject and the solutions do not work, or files they say should exist do not exist.
P
Please help me with a fresh or guided approach.
This issue just started with the last 11.2 version and it has carried over to the 11.3.
If there are third-party plugins (which I am unaware of) please help me find and zap them, if that is what is causing the problem.
I can open and operate I Tunes in safe mode but I should not have to do that. Thank you.
Hey there cookiecrumbs123,
It sounds like you are unable to open iTunes unless you are in Safe Mode on your PC. I would use the step in the following article to help resolve these issues you are seeing in iTunes. It starts off with troubleshooting for 3rd party plugins to boot!
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
The article has additional steps to help isolate the issue to being either system wide, or user specific with troubleshooting for each so if it is not a plug in causing it, there is more for you to try.
Thank you for using Apple Support Communities.
All the best,
Sterling
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DEP (Date Execution Prevention) Closed iTunes due to security reason
I just bought a new laptop (SONY SR) operated with Window Vista. My laptop never run iTunes since I installed it. I tried uninstall and reinstall again n again, but it just doesn't work.
A screen appeared and say that iTunes stopped working, DEP (Data Execution Prevention) has closed iTunes due to security reason.
How do I off that "DEP"? Thanks!!!Hi, I just got this problem solved. Hope it helps.
You don't have to turn off DEP or reinstall any program.
The only thing you need to do is associate your Quicktime files ONLY to QuickTime player.
When you open QuickTime it will automatically pop up a window to ask you if you want to fix file association. The answer is positive of course.
If it still doesn't work maybe you could uninstall some codec / media players which associate with QuickTime files. -
Data Execution Prevention closes iTunes
With great difficulty i installed iTunes on Windows Vista x64, now this is the problem, what do i do ??
I tried to make iTunes an exception to DEP, but DEP says, iTunes has to run with DEP and i cannot even add iTunes to the list of programs that DEP refuses not to execute/check.
Kindly helpI'm having the same problem with the DEP and I tried disabling the entire function through the command prompt to no avail. Completed the instruction, it said it was successful, I rebooted, then had the same problem. Just bought my first iPod and cant' put a single thing on it!
Is there an older version of iTunes I can download that will not experience this error?
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Data execution prevention closes itunes in XP
I cannot get iTunes to load on WinXP because of the DEP. How do I fix this problem?
Could you check something for me please? Does your QuickTime Player also fail to launch (with or without an error message)?
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which addresses this problem?Welcome to the discussions,
you will lose your all music you did not buy it in the iTunes Store. The rest can be copied to the new computer by using "transfer purchases" from the File menu in iTunes.
Disable autosync in iTunes on the new computer before you connect, set up your account, authorize in the Store menu and set up at least one contact and event on the new computer, to be able to merge data after your device got erased during the first sync.
After transferring your purchases, back up manually by using "backup" from the same menu.
See what's included in the backup here: http://support.apple.com/kb/HT1766
After your device got wiped during the sync process, restore from that backup again.
It may be useful to create an own user account on the computer, to be sure the content from your ipod will have it's own iTunes library. -
After the recent update of iTunes. Every time I try to open up the iTunes store it crashes iTunes, But I can play my music absolutely fine through my library. Also whenever I close iTunes a message saying 'data execution prevention has closed iTunes flashes up on my screen??
Any ideas??Hey there KP187,
Here is an article for you that will help you troubleshoot this issue with iTunes on your PC:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for using the Apple Support Communities. Have a good one!
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Itunes continues to crash and I get a Data Execution Prevention error.
Vista 64 bit
Many thanks. If you're still not launching after your complete uninstall/reinstall, we'll go searching for old QuickTime componentry stashed in non-standard locations on the PC.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.) -
ITunes 12 incompatible with Windows Vista Data Execution Prevention FIX
I have been getting a "Vista Data
Execution Prevention" error message whenever I closed iTunes for months
now, and after reading through a few forums, I have found a solution
that works. It only takes two minutes. Long story short:
1) Start iTunes
2) Open the Windows Task Manager
3) Go to the "Proccess" Tab
4) Find "AppleMobileDeviceHelper.exe *32" and right click on it.
5) Select "Properties" from the drop down menu
6) Go to the "Compatibility" Tab
7) Check the Box next to "Run this program in compatibility mode for:"
8) If "Windows XP (Service Pack 2)" is not in the field below, click on the down arrow and select said option.
9) Click on "OK" to close the window.
10) Close the iTunes application
11) Reopen the iTunes application
12) Close the iTunes application again.
At this point you should not see anymore "Vista Data Execution Prevention" error messages when you close iTunes!
P.S.
If you want to go back and de-select running
"AppleMobileDeviceHelper.exe *32" in Windows XP Compatibility mode, you
can. Though this part is totally optional. The next time you close
iTunes, you will get one last "Vista Data Execution Prevention" error
message, but don't worry, it will be the last one. Try opening iTunes
again and then closing it, and TaDa, no more error messages. I don't
know why running AppleMobileDeviceHelper.exe *32 in compatibility mode
JUST ONCE solves the problem, but it worked for me.
Happy new year \o/Welcome tocguy. If I may ask you a question: How much memory does your Vista x64 PC have? I have 3 GB, which is the maximum that 32-bit Vista can recognize, but I seem to recall that 64-bit Vista can utilize much more than that, and wonder if that might be why 64-bit users are scarce in the 11.2 thread.
I have now also done a truly clean reinstall, deleting Apple folders in ProgramData and each user account's AppData folder, and even the iTunes folders in each user's Music folder. Of course I moved my iTunes Media folder to a safe location first, and one iTunes Library backup file suitable for version 11.1.5. I also cleaned the registry. The most I can say is that I sometimes don't get a BEX upon closing iTunes now, but usually I do. I deselected one default setting during installation, "Use iTunes as the default player for audio files." (If an audio file can be opened by Media Player 11, why would I want to open it in a program that gives me a BEX nearly every time I use it? Too bad my AAC files purchased at iTunes Store can't be opened by WMP, but I certainly won't be buying any more of those now.) My advice to other Vista users: Don't waste your time reinstalling, it won't solve the DEP problem.
Ran the Program Compatibility Wizard to run iTunes in XP SP2 compatibility mode, but abandoned that idea after the first BEX.
Thought I was onto something when I tried the registry fix at http://blogs.technet.com/b/askperf/archive/2008/06/17/to-dep-or-not-to-dep.aspx. Johnny DEP thought he was so slick when he saw iTunes listed as an exception in his DEP tab, but there was one minor problem (yes I did reboot):
Oh well, it's probably a bad idea to allow buffer overruns anyway. The fact that this didn't work causes me to think that Enhanced Mitigation Experience Toolkit or Application Compatibility Toolkit would also be a waste of time. Vista users who wish to avoid BEX errors can either downgrade their iTunes (free) or upgrade their Windows (not free). -
Is there no solution to this problem? The Windows site says keep checking the Apple site to get a version of iTunes that is compatible with the issues between the Data Execution Prevention in Windows Vista and any of the later versions of iTunes. Problem is, IT DOESN'T SEEM THAT APPLE REALIZES THERE IS A PROBLEM THAT NEEDS TO BE ADDRESSED. If there is a solution, or a patch that can be downloaded, or anything, I would really appreciate knwoing about it. The last time I had this problem was when I updated to iTunes 10.0. It took most of 3 weeks to figure out a fix for that. Now, I have a new phone, and it will not sync unless itunes 10.5 or later is installed. I tried updating to that, and now I'm back to square one with the DEP problems. Please help!!!! thanks!!
OK, lets do a complete overhaul to make sure it's working ok.
First to check your Windows system file for any corruption:
Go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
type in
sfc /scannow
let Windows fix any system files that need to be repaired.
Restart the computer.
Start iTunes and see if it is ok.
If it doesn't, will have to go through the whole process of uninstalling and installing acccording to the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
(Referenceinstructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components)
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
ITunes 12 incompatible with Windows Vista Data Execution Prevention
I just did a clean install of iTunes 12.0.1 after removing 11.4 and other components as described in Troubleshooting issues with iTunes for Windows updates. I'm running Vista Home Premium 32-bit SP2 with 3 GB RAM. Soon after closing the iTunes GUI, I get a Data Execution Prevention notification:
I have already tested with every DEP setting except AlwaysOff, which would globally disable an important Windows security feature and is therefore not to be recommended. The problem is apparently a Buffer Overflow Exception. Here are the details from one instance:
Product
iTunes
Problem
Stopped working
Date
10/16/2014 7:37 PM
Status
Report Sent
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 12.0.1.26
Application Timestamp: 543e558b
Fault Module Name: StackHash_d697
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 105059cc
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: d697
Additional Information 2: 2bd40df4cf0a606a4574668730104c34
Additional Information 3: d700
Additional Information 4: cb2d139a5bee9dfc5c0d03df08159e62
Extra information about the problem
Bucket ID: 50
This is actually not a new problem. As an experienced user of 32-bit Vista, I would have to say that the last compatible iTunes version was 11.1.5. See also Windows Vista problem reports after latest Itunes 11.2 update.I have been getting a "Vista Data Execution Prevention" error message whenever I closed iTunes for months now, and after reading through a few forums, I have found a solution that works. Long story short:
1) Start iTunes
2) Open the Windows Task Manager
3) Go to the "Proccess" Tab
4) Find "AppleMobileDeviceHelper.exe *32" and right click on it.
5) Select "Properties" from the drop down menu
6) Go to the "Compatibility" Tab
7) Check the Box next to "Run this program in compatibility mode for:"
8) If "Windows XP (Service Pack 2)" is not in the field below, click on the down arrow and select said option.
9) Click on "OK" to close the window.
10) Close the iTunes application
11) Reopen the iTunes application
12) Close the iTunes application again.
At this point you should not see anymore "Vista Data Execution Prevention" error messages when you close iTunes!
P.S. If you want to go back and de-select running "AppleMobileDeviceHelper.exe *32" in Windows XP Compatibility mode, you can. Though this part is totally optional. The next time you close iTunes, you will get one last "Vista Data Execution Prevention" error message, but don't worry, it will be the last one. Try opening iTunes again and then closing it, and TaDa, no more error messages. I don't know why running AppleMobileDeviceHelper.exe *32 in compatibility mode JUST ONCE solves the problem, but it worked for me.
Happy new year \o/ -
Can't run itunes on Vista - Data Execution Prevention issue
Have installed iTunes on vista successfully. When I try to launch, was prompted to re-install iTunes again... digged a bit and came across this Data Execution Prevention issue...
Any idea how to solve this issue?The following polydorus post is a good place to start with a DEP error:
http://discussions.apple.com/thread.jspa?messageID=10345363� -
Have upgraded to itunes 11.0.1.12. Start itunes and it is closed with the message itunes closed to help protect computer data execution prevention has closed itunes. operating system is ms vista 32 bit. I have followed the procedures that I can find on the itune support site.
You're welcome. Glad you got things sorted out.
(No problem about not spotting the solutions ... the most common causes of this sort of message changes over time, so it's not straightforward to be able to tell when a given piece of advice still applies to the symptoms. Definitely worth posting to try to get a current heads-up on the likely contemporary causes of a particular error message.) -
ITunes with Vista and data execution prevention
Hi,
I just installed iTunes on a Vista machine. But the data execution prevention doesn't allow to start the iTunes.exe. I even can't add an exception in vista, it complains that it is not possible for iTunes.exe.
What the **** could be wrong here?
Thanks for answersThank you kindly.
From the Start menu, click Open.
In the Organize menu, click Folder and Search Options.
Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected and that "Hide extensions for known filetypes" is unchecked.
Click OK.
Now open your C:\Windows\System32\ directory. What files and/or folders can uour see in there with QuickTime in the filename or folder name?
(In a standard QuickTime installation on a 32-bit system you should see just two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
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