Data in RSA3 not populating in PSA

Hi All,
This issue is seen for a generic extractor which shows data for a particular field in RSA3. But when the same is seen in the manage of PSA, I do not see the field being updated.
I replicated and activated the data source and reloaded data again; however it still does not update the data for that field. Has anybody faced persistent issue with the missing PSA data like this?
Thanks!

Hi,
Goto RSA6 in R/3 and search the datasource. Click on "Display datasource" (Ctrl + F2).
Find the field for which the data is not getting populated in BW.
Check if the "Field Only Known in Customer Exit" is selected for that field. If it is so, then the data will not be available in BW for that field. It has to be populated via User exit code.
Regards,
Balaji V

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