Data loading issue from BW Production to BW Sandbox

Hello Guys,
       I am trying to load data from one info cube (Production) to another info cube (Sendbox) applying update rules for prototype model. I am not getting any error in monitoring window for Info Package. But what I see is '0 from 0 records' for long time. I have tested connection between two systems that looks O.K. There is data in Production Cube. This is first time I am loading data between two BW systems. I am not sure what could be wrong. Can some one please help me ASAP? Thanks a lot.
             Export data source for that cube in production is created.
Kate

Hi Kate,
The first thing you might want to check is the status of the extractor job in your Production system. The job name will be same as the request name BI_REQU*. So, in SM37 of Production system check for the extractor job <request number>  and check the status of the job. If it is running, it means that ur extraction is running still and you can wait for some more time or monitor the job closely in SM50 regarding it's progress.
If it is in cancelled state, you need to check the job log or any short dumps for the error message.
Regards,
Sree

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