Data Matching Vendors & Capabilities with Siebel CRM 8.1

Hi,
in Siebel CRM one can use Data Matching to find duplicate records. I've got some questions according the usage of data matching in Siebel 8.1 by implementing third party software:
- According to the page http://www.oracle.com/us/partnerships/solutions/index.html the only validated data quality solution is "Trillium Software System version 13" (validated for Siebel 8.1.1)
- Besides that Oracle Data Quality Matching Server (Informatica) can be used.
1. Are there any other data matching solutions, that can be used and easily integrated? What about Firstlogic/SAP BusinessObjects?
============================
Example: one Account is supposed to be stored twice in the base tables because it is a customer ("Record A") as well as a supplier ("Record B"). My approach would be to define "Account Type" as exclusion criterion: If Account Type A =|= Account Type B then no match.
In a Batch job "Record A" should not be flagged as a duplicate account compared to "Record B".
2. Is it possible to define exclusion criteria for not indicating a candidate record as duplicate?
3. If it is possible, how would I configure that?
Thanks
Sebastian

Hi,
Trillium is the main one we work with but there are others.
One key point you may not know about is the integration with data quality and address deduplication is no longer script based as of Siebel 8.0. In Siebel 8.0 and 8.1 there is a new data quality API. There are also new licensing costs.
If you are upgrading from 7.x to 8.0 there may be substantial new licensing costs you don’t yet know about.
Robert Ponder
Lead Architect and Director
Ponder Pro Serve
cell: 770.490.2767
fax: 770.412.8259
email: [email protected]
web: www.ponderproserve.com

Similar Messages

Integrating Environments of OBIEE with Siebel CRM fins

i want to drive siebel screen data by clicking on obiee dashboard that is embedded in a view in siebel . i understand that we can do this using action link but i am not getting the option for action link in column properties because their environments are not integrated so can anyone suggest me the steps that are needed to be done ???
Any help is highly appreciable
ps: siebel swse and obiee server are installed on same machine and siebel server and gateway are installed on a different machine

Don't open multiple threads with the same question!
Integrating obiee and siebel crm environments
OBIEE integration with Siebel
Integrating Environments of OBIEE with Siebel CRM fins
Did you set the NQHOST parameter in Siebel? Read also this: http://download.oracle.com/docs/cd/E14847_01/bia.796/e14843/anyinstadmnappintegrate.htm#i1043309
The action link option is only available in an integrated environment. This also means you need to access Answers via Siebel.
There are also some license keys which must be activated in Siebel. You can get them here: http://licensecodes.oracle.com/siebel_crm_bi_integration.html

Business Object XI 3.1 Integration with Siebel CRM 8.1.1.1

Hi Experts,
We are planning to Integrate Business Objects XI 3.1 with Siebel CRM 8.1.1.1.
Our requirement would be creating BO Universes on top of Siebel CRM Business Layer (Business Components) and expose these Universe for Ad-hoc reporting using Web Intelligence at InfoView portal. In addition we would like to leverage Siebel CRM Authentication and authorizations (positions) as well with Integration Kit.
Found some of docs on BO with Siebel integration using crystal designer. But not on creation of Universe and then WebI Reports.
And also found that Siebel Web Desktop for Ad-hoc reporting within Siebel portal. Not sure how it is similar to BO Web Intelligence reporting.
Can any one please guide us the different possible options to achieve this requirement.
Regards,
Ravi Kumar Garre
Edited by: Ravi Kumar Garre on Jan 27, 2010 5:56 PM
Edited by: Ravi Kumar Garre on Jan 27, 2010 6:03 PM

Hi Paul,
I've left SAP on March 31th, 2011, so my information may not be 100% accurate.
As far as I know, in Business Objects Suite XI4.0, there will no longer be Siebel Integration kit.
Instead, Siebel related integration features are moved back into core products such as Crystal Reports and BOE.
This means, you no longer need to have an installer for Siebel integration kit, when you installed Crystal Reports, it will bring you to Siebel connectivity after you install Crystal Reports. So does BOE.
The similar approach applies to other integration kits as well such as SAP, PeopleSoft, JD Edwards, Oracle EBS.
In Crystal Reports and BOE XI4.0, the Siebel integration feature remains with some improvements (check the product document for detail when you get XI4.0 BOBJ suite.)
For Webi/Universe accessing Siebel request, I have no further update since then.
You may want to go through your sales representitive/support channel to raise enhancement request/new feature request officially and get feedback.
Hope this helps.
Thanks and Regards
Carlos Chen

EIM integration with Siebel CRM

Hi Folks,
I have a customer who wants to integrate EIM solution with Siebel CRM solution and their basic requirement is to record all the chat, email conversation and other activities including the articles shoud save in Siebel CRM and Agent must be be able to get the info.
EIM version is 4.3.x
UCCE 8.5

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

Adobe Integration with Siebel CRM

Hi
We have to Integrate Adobe Forms with Siebel CRM and using vesion 8.1
Referred Some PDF's from 8.1 Bookshelf and clearly mentioned as Required Adobe Live Cycle Designer, Adobe Form Server
Can we get the same from edelivery.oracle.com or should we refer any other website?
Also Mentioned some JAR Files are required for Adobe Integration, where do we get these JAR Files
I have gone through with one of Siebel Public Sector's Functional Overview from iLearning.oracle.com, they mentioned
Siebel Self-Service, to see the Siebel Self-Service Functionality what is the CFG File we have to use?
Does this Adobe Integartion Supports in Siebel 8.0 version?
Plz Provide the Information
Thanks & Rgds
Prasad

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

Portal Integrate with Siebel CRM

Hi All,
Please give me the reference document link to how to integrate Portal with Siebel CRM using WLI.
Thanks,
Venkata Sarvabatla

Oracle is working on an integration layer (believe its called FIRM for COM). Check with your Oracle rep. for information on this

Does anyone know how Oracle Hyperion links to or integrates with Siebel CRM

Hi gurus!
Does anyone know how Oracle Hyperion links to or integrates with Siebel CRM?
Your fastest response will be highly appreciated.
Cheers!
MD

Hi gurus!
Does anyone know how Oracle Hyperion links to or integrates with Siebel CRM?
Your fastest response will be highly appreciated.
Cheers!
MD

Adobe Air app - sync data with Siebel CRM system?

Hi everyone,
We want to create a simple application using Flash and Adobe Air. The application will run locally on the user's laptop since the users do not always have access to an internet connection. The user will open the application and fill our a few required fields.
Once the user is able to connection with the internet, the information entered by the user on the local desktop application needs to be written to a remote backend Siebel CRM system. The database in use is Oracle.
Is it possible to write information from a local Abode Air app to a remote db stored on the network?
If so, can you provide details on how this may be accomplished? Is it considered difficult?
Thanks !!!
Mike

You would connect to the Siebel CRM server from an AIR app the same way you would from a browser-hosted Flash application or a general web application. Typically, this would be through a web service.
Here's a link to a tutorial on connecting to a web service in AIR:
http://www.thetechlabs.com/tutorials/xml/creating-a-as3-web-service-package-base-service-c lass-and-simple-twitter-api/

Oracle BI Publisher 10x/11x Integration with Siebel CRM 8.2 Release

Hello Gurus,
We are in the process of implementing Siebel (8.2) Public Sector for one of our client and in term s of reporting we have decided to use latest version of OBIEE and BI Publisher and thus decided to go ahead with implementing BI Apps 7.9.6.3 combined package of (OBIEE 11.1.1.6, BI Publisher, Informatica 9.x, DAC 10.1.3.4.1 with hot fix).
There is My Oracle Support (MOS) article # 1172844.1 (titled ‘Supporting Documentation for Siebel Reports by Product Version’) which explains that Oracle BI Publisher 10.1.3.4.2 version supports Siebel CRM release 8.2.
Due to the limitations of the Oracle BI Publisher usage as per the Oracle support documentation, we need to make use of OBIEE 10g version for BI Publisher for integrating with Siebel 8.2 release and we need to also use OBIEE 11g for the main reporting and henceforth we end up maintaining 2 servers for reporting in our environment.
Does Oracle BI Publisher 11.1.1.5 or 11.1.1.6 version cannot be integrated with Siebel 8.2? Is this not supported version with Seibel 8.2 version?
Oracle BI Publisher architecture in 10g is different when compared to OBIEE 11g version and does it make any impact if we go ahead with 2 different versions pointing to pull the data from the OLTP source ( Siebel) ?
I am looking out for exact approach to be followed for reporting requirements for this kind of scenario ?
Help me with your inputs and suggestions on this.
Thanks
Praveen

hi Praveen,
Did you got any answer for this?
Cheers,
J

Oracle BI EE Application integration with Siebel CRM 7.8

Hi all,
I've just installed Oracle BI EE 10 platform and application. I am unable to view any data from Siebel CRM ver 7.8. I followed the following steps to configure the application:
1. Installed BI platform
2. Installed BI application
3. Pointed ODBC connection string for OLAP and OLTP to the Siebel CRM and DW
4. Change metadata string for Siebel in Administration tool
5. Setup the variables for DSN, User Name, TBO and password in the connection.
6. Run the ETL on DAC for Siebel Automotive
All of the procedures worked fine. There were no errors in the installation or setup of the above procedures
I am facing the following problems:
1. I am unable to view any pre-built dashboards (I was able to view the pre-built dashboard in the previous release of Siebel Applications)
2. I am unable to view any data on BI Answers. I get an ODBC connection error when i try to view any data.
Note:
1. I've done a fresh install on a windows 2003 server machine
2. I am using AnalyticsWeb.rpd
3. The sample Paint.rpd demo was working fine
Any suggestions on what i am doing wrong? Do i need to post any logs here to make this more understandable?

hi Praveen,
Did you got any answer for this?
Cheers,
J

WIM integration with Siebel CRM

Hi,
We are belwo setup:
1) UCCIE 8.0
2) WIM
We want to pop up customer detail on CRM once chat arrives to agent. Is there any SDK available to capture chat events? How to acheive it?

Hi,
In current setup, along with UCCE 9 & WIM we have got Finesse also.
In Cisco cti server log we are able to see "SendARMMsg" from WIM. But in Cisco Finesse webservice log we dont see any log for the incoming chat event.
can we use Cisco Finesse APIs to detect WIM chat event?
Thanks

Want to install Siebel CRM in my PC for integrating with UCM.

I am very familiar with Oracle UCM and trying to integrate with Siebel CRM. I have UCM 11g installed in my PC with Oracle 11g DB and also I know the configuration process or steps from siebel end as well as UCM end. Now I want to install Siebel CRM for this integration.
I searched in orcale and found that I need the below softawres and also I downloaded it from e-delivery:
Oracle Base Application (V26510-01_1of2 and V26510-01_2of2)
Oracle Siebel Image creator(V26511-01)
Oracle DB11g: OracleXEUniv
RCU
What should I do now?
1. Is the above softwares enough for installation of Siebel ? If yes then can anyone please tell me the installation guide docs.
2. Should I require more softawre ?
3. I have also V26699-01_1of6 to V26699-01_6of6 setup files for siebel but I do not know whether I should install from these because I do not have any idea regarding this setup files.
Regards,
Santanu

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01

Oracle CRM on Demand Integration to Siebel CRM Enterprise

Hi,
Can anyone tell me wheather Oracle has come up with Oracle CRM on Demand R19 integration with Siebel CRM on Premise 8.1 ? If so what is the latest pack to be installed on Siebel Enterprise for the integration & the link for the same to download . More information on same will be helpful.
Any inputs on this will be appreciated.TIA
Rgds,
Satish

Any thoughts experts?

Siebel CRM v6 Adapters available?

I have a project that needs integration with Siebel CRM v6. I have no experience with connecting to a Siebel backend and I was wondering what are my options? Is there an official JCA adapter for Siebel CRM? Are there external APIs that are already available (perhaps web services)?
Any pointers or information would be much appreciated!
Btw, I can't find any documentation at all about this product!
Thanks!

Mark, sorry about that. No, its more from a generic app server (think Bea, IBM, JBoss) etc. I was thinking along the idea of a JCA adapter. However, the backend apparently has some custom APIs that I need to tie into. I'm not sure where to start...I look at the link below...
Are there generic adapters such as a JCA one that I could use from a compliant Java EE platform?

Siebel CRM On Demand Comparison with competitors

Can anyone share the Siebel CRM On Demand competitors comparison chart details or presentation.
Thanks!

I do not think there is any independent comparison chart. Every vendor might provide one showing their product beats everyone else. Gartner and Forester ranks CRM On Demand as the leaders in the CRM Space. They are still behind salesforce.com.
I would suggest look at the functions you are trying to achieve and see which software would make sense. CRM on Demand is on a growth curve while salesforce has stabilized in the market space. CRM on Demand has some of the key functionality from Siebel and I can see they making rapid advancements. Salesforce has lot of partners. CRMOD R16 is going to be a major release with regards to functionality. Issue with CRMOD is they never tell you when they are coming out with a new release. This kind of sux!!.
R15 of CRMOD has only 3 custom objects and R16 is expected to come out with somewhere between 8 - 30. Salesforce already has more than 30 custom objects (depending on the version).
Salesforce data center architecture has been questioned of late - since all the salesforce customers were out for 40 minutes sometime last week. This will not happen in Oracle with their Pod Structure. One pod going down wont bring all the customers down.
Oracle customer service has improved over the last year.
If you are looking for any major functionality - let us know and we can help you

Data Matching Vendors & Capabilities with Siebel CRM 8.1

Similar Messages

Maybe you are looking for