Data not exist in FF Log Report

Hello GRC Experts,
I have a problem in FF log report.
Iam using SPM Ver 5.3
Under Tab Reports => User Reports => Reason / Activity Report => I select System Name then i mention the date, for example a month. I execute, i get all the details of users FireFighter, Login Date/Time, Reason,Activity.
But  try to download the report  "Reason Activity Report.xls" and save it in my desktop and when i open the excel there is no data inside.It is blank
- I tried opening without saving, still the same.
- I saved and opened in notepad but it was like a XML report not the valid data
Thanks in advance for the solution.
Regards,
Prasath

Hello,
Even in the backend, the excel file doesn't contains any data.
Under the Tool Box - Reason/Activity report - I enter the from date and to date and then execute.
I can see the log report generated , but when i save into local disk and open the excel. It is blank.
Note: The Problem exist for all kinds of report, not only specific to Reason/Activity report.
Thanks in advance.
Regards,
Selva

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