Data plan not working

I was running out of data on my account.  My phone told me to purchase more from the site.  So, I did.  Now I'm completely out of my regular plan data, but have 100mb of data that it won't use.  What?!

Hey there
I’m sorry to hear that you have been unable to use the data included in your purchased package! I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to reach you
Thanks,
Charise
 

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