Data Quality Manager component Crashing during Batch Key Generation?

Hi All,
I have setup batch key generation for "FINS Members" buscomp and when the job is executed the task crashes always. I have observed the crash is not consistent on a particular data.
Most of the times we get FDR file generated and sometimes we have another file "hs_err_pid xxx.log" in the siebel server BIN directory.
When batch is executing one specific record it seems to be running out of memory.
Below is the detail from the crash log:-
Virtual memory info:
Total : 2097024 KB
Available : 1122452 KB
Available extendent: 0 KB
Few Crash Scenario 's:-
Crash Scenarios:
73 Contacts - DqMgr CRASH while processing the record "1-908F9". After removing the record from the system, batch job completed with no crash. The contact record has two address associated with this and the name details are below:
Last Name - ER11 PASS 3 LN
First Name - ER11 PASS 3 FN
Middle Name - ER11 PASS 3 MN
Two Address Associated
689 contacts DqMgr CRASH while processing the record "1-6KRHD". After removing the record from the system, batch job completed with no crash. The contact record has one address associated with this and the name details are below:
Last Name - UAT TESTING
First Name - SCENARIO 6 CLIENT
Middle Name - DO NOT USE
One Address Associated
Any help?
Thanks.

Hi
Thanks for using My Oracle Support Community.
You mention - "After removing the record from the system, batch job completed with no crash"
I would recommend you to check the record and if there are any differences between this record and the others for which the process gets completed.
Also, please raise a Service Request with Oracle Tech Support with all the relevant logs so that we can analyse the issue in detail and suggest you further recommendations.
Thanks,
Shwet

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