Data recovery on dead Time Capsule

My Time Capsule died and I have files on it that I don't have else where. The Time Capsule is still under waranty, but if I have someone recover the disk for me the waranty will be broken and then I won't get a new one from Apple. Does anyone know if Apple can perform data recovery on a dead Time Capsule AND give me a new one or repair the broken one?

How old is the TC?
What model, A1xxx from the bottom if it?
Apple are telling people to store files on the TC so ring them up and say you were using it as you were told and now it is broken, what are they going to do?
They generally refuse to do more than swap to a new one.. the whole point of the TC is backup.. not file store.. so it has no way to backup and is considered a sealed unit.
What is dead btw? On a recent one, a dead hard disk is going to require some work to get files out of, if at all.
My advice would be to very carefully open the TC yourself and see if the TC works without the hard disk in it.. and plug the disk into a computer with usb to sata box.. you can get some recovery software if the disk does work.. otherwise it needs to go to a data centre. Then put it all back into the TC.. seal it up again.. and present it for replacement.. !!
http://www.ifixit.com/Device/Apple_Time_Capsule

Similar Messages

  • Is there a refund policy for dead time capsule?

    I have seen that at one time apple was replacing dead time capsules.  Is apple giving any incentive to those that die to purchase future products?  Would I be wasting my time taking it in to the Genius Bar?
    I know it's dead.  No light, no fan, nothing.

    There was extended warranty for the first 6months worth of production.. and that is now closed as all products from 2008 have now passed 3years.. there is no discussion beyond 3years.. it is not designed to last longer.. that is for sure.
    If you have applecare on a computer it covers the TC that is less than 3years.. if so Apple will exchange it.. no file recovery.. too bad for anything lost!!
    Sometimes if you sweet talk and buy loads of Apple products.. and the genius is in a good mood and the wind is in the west with waxing moon, they will replace it. Purely out of random pity perhaps. Even a genius must have occasional pangs of conscience.
    Overall they will offer you a new one, at somewhat above retail, and take your old one.. to be safely disposed of.. most people do not fall for this. You can tear it open and pull out the hard disk yourself for nothing.. and not give Apple money.. to take your dead TC which they can then refubish and sell or use for people who are still under warranty.
    You can also repair it.. or have it repaired. Repairs can be very cheap if you have some mechanical basic soldering skills.

  • How do I access the data saved on my time capsule?  for example, if i try to view my photos it tells me that i have 2.4gb of photos and gives me the option to "view with iPhoto"....but when i click on "view with iPhoto" nothing happens...  thanks!

    how do i access the data stored on my time capsule?  for example, if i try to view a photo, i get the option to "view with iphoto" but when i click on "view with iphoto" nothing happens.  i'm having similar trouble openning up movies, music, etc.  it appears as though the files exist / saved on the time capsule (because i can see how much storage they consume), but i can't open them.  thanks!

    Unfortunately, Apple removed the feature to "browse backups" in Time Machine backups of iPhoto a few years ago.
    You have to restore the entire iPhoto library to a separate location to be able to "see" it, and then choose the specific images that you want use.
    For complete details, see #15 in Pondini's excellent support document Time Machine -- FAQ.  Check the information in the pink box there.
    Frequently Asked Questions

  • How can I erase (or remove) the hard drive from a dead Time Capsule?

    How can I erase (or remove) the hard drive from a dead Time Capsule?

    I found this having had the same problem...
    http://forums.macrumors.com/showthread.php?t=553818
    Having removed the hard drive I'm finding I can't reformat it. I manage to mount the HD but Disk Utility crashes when trying to format (HD attached to Mac via Newer Tech. SATA cables to USB) and causes what I think is a kernal panic on my Mac which hard crashes. I see 3 partitions when attempting to mount one of which is AFP. Anyone got any ideas about how to do this? I've dug around but the only progress I've made is to note others have had to work around ACL's when replacing the logic board of the TC. Not sure if this even relates to the problem. However the tool for doing this seems to have been removed from SL. (Forum references to this procedure all relate to 10.5).

  • I just upgraded from my 2008 MacBook to a new Macbook Pro. How do I get my time capsule to work on my new MacBook? I did data migration, but the time capsule did not pick it up. Any ideas?

    I just upgraded from my 2008 MacBook to a new Macbook Pro. How do I get my time capsule to work on my new MacBook? I did data migration, but the time capsule did not pick it up. Any ideas?

    If you migrated all the info from time machine to your new MBP. The TM will usually ask to connect to the old backups.. sorry I am not sure is this what you want to do.. Personally I think you start a fresh backup.
    BTW Time Capsule does not do anything.. it is a dumb hard disk in a box.. it is TM that does everything.
    Look at B5 and B6 here about connecting to your backup.
    http://pondini.org/TM/Troubleshooting.html

  • How can I see how much data passes through my Time Capsule?

    I am thinking of using a cellular data plan at home. My current, rural internet provider is slow and unreliable. I use a MiFi as a backup and have 4G service which is much faster and rarely goes down. I need to see how much data is downloaded and uploaded to compare costs. All our data passes through my Time Capsule.

    A similar app to what Bob mentions is peakhour.. it works on any of the newer OS.
    https://itunes.apple.com/au/app/peakhour/id468946727?mt=12
    It is a good app. BUT.. fat ugly BUTT.. just the same as Bob has explained, it depends on SNMP to work.. and so due to apple removing a very useful and functional protocol from its airport range you can no longer use it. Bizarre.
    I strongly recommend a Netgear WNDR3800 (older model now but you can pick up one cheaply on ebay) and a 3rd party firmware called gargoyle. Apple delete my posts if I point you to it, so you will have to search yourself.
    Replace your tall TC with the Netgear as the main router.. bridge the TC to it and you can continue to use its wireless and for TM backups. The advantage is that gargoyle will not only measure everyones usage, by IP, it is able to set a quota on everyone using the net and you can set that quota for hourly, daily or weekly or monthly. It will track the usage and you can see at a glance what everyone has used.
    It is simple to load.. just like a standard firmware update. The interface is as clear as anyone can make it with such of lot of tools. And the actual router is powerful enough to provide excellent QoS and parental controls on top of measurements and quota.

  • Dead Time Capsule: Power Off...No Response

    One more dead time capsule.
    18 months old.
    Power off... no response.
    Will never buy one again.

    Another One!!
    I purchased a time capsule in April 2008
    This time capsule stopped working about 2 weeks ago and I took it to the Apple Service Centre
    As the product is out of warranty I was told I need pay rmb200 to have it looked at. This was not a problem but 4 days later I was called and told they cannot do anything with the product as they are unable to open the unit and my only option was to buy a new one. After getting less than 2 years use out of the unit I was not going to purchase a new one.....
    It amazes me that after 2 years I cannot get the unit repaired when it obviously only a problem with the power source as the drive is working OK (I ripped it out!) and why I get charged 200rmb by the service provider when they know they cannot do anything...
    This is simply a bad product and trying to get any contact in Apple to complain impossible!

  • How do I transfer back up data from my old time capsule to my new one easily.

    How do I transfer back up data from my old time capsule to my new one easily.

    Before you do this, do you really need all of the old backups that go back many weeks and months?  Most us only ever need to go back a week or two to pick up a file that was accidentally deleted, but that's about it.
    Sure, It is tough to think about deleting all the old backups, so a suggestion would be to keep the old Time Capsule around for a month or two....just in case....but start new backups on the new Time Capsule.  Once you have a month or two of backup history on the new Time Capsule, then you might decide to erase the old Time Capsule and sell it....or just keep it around as a spare hard drive.
    I've tranferred backups a few times in the past, and used up a lot of space on the "new" Time Capsule to do it, and have found that it is far more trouble than it is worth.
    But, you may disagree.

  • Erasing a dead Time Capsule

    My Time Capsule died last week due to a power outage or surge at my home. Fortunately I was covered under warranty, and got a replacement sent very quickly. I now need to return the old one.
    Does anyone know how to erase any contents of the old one for security/identity/privacy's sake before I send it back? It is totally dead, no lights, nada.
    Thanks!

    Your only option would be to physically remove the drive, place it in an enclosure, and erase it that way (assuming the drive works well enough). Removing the drive voids the warranty; whether Apple will accept it as a returned item in that condition, you'd have to ask them.
    I don't think I'd be particularly worried, though, about just returning it "as is". Apple certainly has a reputation to maintain, and allowing their techs to copy sensitive data off returned TC's is something they're surely pretty careful to avoid.
    Give them a call, express your concerns, and see what they have to say.

  • How can I safe my data back from the Time capsule to iphone and macbook?

    Hi,
    last weekend we were robbed while being on vacation and iphones and macbook air got stolen. Good thing was that at home we had a time capsule and our normal macbook. As soon as we get the new iphones and the new airbook we want to get our itunes and apps and datas back to the iphones and airbook ... can somebody tell us how to re-safe or back-safe stuff from the time capsule back to the equipment?
    Thank you ... I feel so "naked" without my phone :-(
    Virtualkate

    Sorry about your loss. Follow the directions here to use Time Capsule to restore your new Air to the state your old Air was in when stolen. When you first connect your new phones, you'll be given the option of restoring from the backup of your old phones or setting up as new. Restore from your previous backups, followed by syncing your content back to your phones. You should be good to go. Maintaining current backups makes this a piece of cake.
    http://support.apple.com/kb/HT1177

  • Transferring Time Capsule Data from an old Time Capsule to a new one?

    How do I transfer the data from my old 500GB time capsule to my new 2TB time capsule.  I just installed Lion as well.  I have the time capsules connected with the Ethernet cable.  I can see both of them in the finder.  When I open the Disk Utility I can only see the old time capsule so it is not possible to drag the new time capsule to the destination field in the restore tab.  Please help.  I would like to have my existing time machine backup on my new Time Capsule.
    Thank you in advance.
    FYI Time Machine 101 is not any help.

    See option 2 half way down this page.

  • Dead Time Capsule

    My Time Capsule (1TB) lasted a few more months than expected. Bought it in 3/2008. Got a message that it was overheating and 20 minutes later it died. I called Apple support. They were willing to replace it with another 1TB drive, but would not let me open it to remove the hard drive. I talked to some supervisor and explained the fact that I needed to get my data off the TC before turning it in, but was told that if it was opened I would be charged for new TC. They wanted to get my credit card info before proceding. As I had already read about the failured of early TCs, I had already taken out the hard drive and put it in an Acomdata encolsure to get my data off of it... The supervisor I spoke to acknowleged that there was an issue with my batch of TCs and was willing to replace it even though it was out of warrantee (bought it in 3/2008), but would not let me take it apart to retrieve my information. Even after a long discussion my choice was to send back an intact TC with my data, or be screwed out of the $500 I originally paid if I removed the hard drive. Since I already removed the HD, I'm screwed. Was hoping for some better resolution from Apple since this is a known problem, but couldn't convince him. Will try with again with another rep later...

    Same problem here...I guess we're joining the club!
    I was using the Time Capsule as an external HD, so there's data on it that exists nowhere else. Apple already sent me a replacement, but won't let me get the data off of the original myself as it will void the warranty. They said I can use a company called "Drivesavers" who will rescue it and not void the warranty, but I need to see the cost of it first.
    It's hard to decided what your data is worth, and it's frustrating that Apple is forcing us to decide! Especially when I'm capable of removing the drive and recasing it myself.

  • Extremely slow performance transferring data over USB with Time Capsule

    I have the 2TB wireless Time Capsule. I have it setup as an extension to my current WiFi at home, since I already had a WLAN router. I have an external harddrive (500gig) that I connected to my Time Capsule because I wanted to transfer data from the Time Capsule to the external HD. The external HD is formatted with FAT32 file system, so read/write is no problem.
    When, using my MacBook Pro, I navigated to the Time Capsule and dragged files over to the connected USB harddrive (connected directly in the Time Capsule), the performance to transfer is extremely SLOW! It was slower than doing the transfer completely wirelessly (USB drive connected to laptop and transfer wirelessly from TC)!
    I do not understand this at all! It should be a simple transfer using the USB connection! When I do a transfer from my laptop directly to the USB harddrive, with it connected directly to the laptop, the transfers are super fast!
    What happened? Can someone please explain this or tell me what I need to do?
    Thank you!

    I am still confused here.
    My original question was regarding the use of my USB external harddrive. It was connected to the back of the TC. The TC was wirelessly speaking to my WLAN router. Using my laptop (also wirelessly speaking to WLAN router), I navigated to the TC and saw 2 listings - one for the data on the harddrive in the TC and one for the new external USB drive connected to the back of the TC. I wanted to transfer data from the harddrive in the TC to the USB external drive. Based on what I expected, I thought the transfer rate would merely be limited by the USB 2.0 interface that is being used by the external drive. However, I was definitely wrong! The transfer rate (shown by the estimate in time to transfer the data by my MacBook Pro) was doubled to 14 hrs.
    Originally, it was only 7 hrs when the USB external drive is connected directly to my laptop and I connect to the TC wirelessly. Weird!
    So why doesn't the TC simply transfer the data from its internal harddrive to the external USB drive directly without using any wireless technology?
    The second question I have is regarding the setup of the TC itself. I have a NetGear WLAN router and its an "n" router. So the speed is good. I have my TC currently downstairs from the WLAN router. Therefore the TC is setup as simply a wireless harddrive. It speaks through the WLAN router in order to be available to all my laptops in my house. My question is whether it should instead be directly connected to the WLAN router using an ethernet cable? Would this improve my overall transfer rates to/from the TC?
    Thanks so much.

  • I just got a new MacBook Air -- Moving data over from the Time Capsule over WiFi??

    I just bought a new MacBook Air because my MacBook Pro 2008 died completely. I own a Time Capsule and it backed up regularly. I'd like to just move over all my data to my new 256GB MacBook Air, but it doesn't seem to be recognizing the Time Capsule over WiFi? I had the Time Capsule set to backup over Ethernet. Does this mean I can only access my files vs. Ethernet? Does that mean I need a USB to Ethernet adapter?

    Backing up other Ethernet doesn't prevent access via Wi-Fi.
    If the Time Capsule creating a wireless network?  If not, you'll need to configure it to do so in order to allow the MBA to connect to it.  If it does, can you connect the MBA to the Time Capsule's network?
    Depending on the amount of data you want to transfer, using a USB-to-Ethernet adapter would help things run faster.

  • Ripped HD out of dead Time Capsule... will it work?

    Hi, like many other users here my Time Capsule power supply failed and now it's dead as disco. The repair quote seemed to be almost the price of the new one, and presumably the same design flaw will kill it again. So I took an executive decision to rip its hard drive out, Aztec style, and have now got it housed in a USB drive caddy. It mounts OK, and I've defined it as the TC disk.
    But I can't see my old backups in Time Machine. Is that because it's local rather than NAS? Do I have to put it in an NAS caddy to see the old files, or is there a way to access them?

    Is that because it's local rather than NAS?
    Probably.

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