Data Service Outage?

We are not receiving our emails on our Blackberries. We have a Bold & a Curve on Sprint's network. Everything worked fine on Sunday, however yesterday & today we are not getting emails from our company email accounts, the yahoo emails work fine and we are still receiving the emails on our computers. We have spent the last 2 days, on the phone with Sprint, at a Sprint store and on the phone with Go Daddy. No one can figure out what happened. Any ideas? Any reports of service outages?

If you are receiving one email account (Yahoo) but not another, then it is not a Sprint nor BlackBerry data outage.
So, it's not a service outage, or you would receive and send NO emails.
Are you on a corporate BES enterprise account, or is this company email basic BIS accounts?
Here are some tips, I would suggest trying:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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        </s:Form>
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    Method                    : POST
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    <s:Application xmlns:fx="http://ns.adobe.com/mxml/2009"
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                                     xmlns:mx="library://ns.adobe.com/flex/mx"
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                                  import mx.controls.Alert;
                                  import mx.rpc.events.ResultEvent;
                                  protected function button_clickHandler(event:MouseEvent):void
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                                  protected function SampleRestAPI_resultHandler(event:ResultEvent):void
                                            // TODO Auto-generated method stub
                                            // print out the results
                                            txtAreaResults.text = event.result.message as String;
                                            // txtAreaResults.appendText( "headers \n" + event.headers.toString() );
                        ]]>
              </fx:Script>
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                        <!-- Place non-visual elements (e.g., services, value objects) here -->
              </fx:Declarations>
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                        <s:FormItem label="Password">
                                  <s:TextInput id="passwordTextInput" text="q"/>
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                        <s:Button id="button" label="IsUserValid" click="button_clickHandler(event)"/>
                        <s:FormItem  label="results:">
                                  <s:TextArea id="txtAreaResults"/>
                        </s:FormItem>
              </s:Form>
    </s:Application>
    It's a simple application to be sure. When I run it , I get the following returned in the text area field txtAreaResults:
    An Internal Error Occured.
    Which is equivalent to the following JSON string being returned:
    {"success":false,"value":"An Internal Error Occured"}
    It appears that the call is being made, and that a JSON object is being returned... however it does not return the expected results?
    Again the URL constructed is the same:
    https://www.somedomain.com:somePort/someKey/someUser/somePassword/someTask
    So I am wondering what the issue could be:
    1) is it the fact that I am browsing the test application from an insecure (http://) web page containing the Flex application and it is accessing a service through https:// ?
    2) is the JSON string structurally correct? (it appears so).
    3) There is a certificate enabled for HTTPs. it does not match the test site I am using ( the cert is for www.somedomain.com but I am using localhost for testing). Would that be an issue? Google Chrome and IE just asks me to proceed anyway, which I say "yes".
    Any help or assistance on this would be appreciated.
    thanks
    Edward

    Hello everyone -
    Since I last posted an interesting update happened. I tested my  Flex application again, it is calling a Jetty Server that returns a JSON object, in different BROWSERS.  I disabled HTTPS for now, and the crossdomain.xml policy file is wide open for testing (ie. allowing every request to return data). So the app accessing the data using HTTP only. Browsers  -  IE, Opera, Firefox and Chrome. Each browser contained the SAME application, revision of the Flash Player (10.3.183.10 debugger for firefox, chrome, opera, safari PC; 11.0.1.129 consumer version in IE9,) take a look at the screen shot (safari not shown although the result was the same as IE and chrome)
    Note that Opera and Firefox returned successful values (i.e. successful JSON objects) using the same code generated from the Data Services Wizard. Chrome, IE and, Safari failed with an Internal error. So I am left wondering - WHY? Is it something with the Flash Player? the Browsers?  the Flex SDK? Any thoughts are appreciated. Again, the code is found in the original thread above.

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