Data Usage Accounting
So Verizon sends me a text saying I've used 75% of my data, I've never used that much data in 5 years. I check my phone and My Verizon on line and both show 33% used which should be just about right. Who's right and how do I fix it. Thanks
I have the same problem!! I don't know where the data is being used, they say, it's web and App... I need to isolate this to a specific App. Please let me know what you find. I"m thinking about switching providers as well...
Similar Messages
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Itunes account cellular data usage
My phone has finished in a couple of days my 2GB data plan. I reset the usage and turned off all cellular data but noticed that the one that consumes all the data is the "iTunes Accounts" in system services. Does anyone know how to turn this off or what to do so it does not consume all my cellular data? Thanks.
Hey Krest666,
The last few things to try is to reset the settings on your iPhone to put that back to their defaults. It will not erase any content but you will have to go in set everything back to how you had it. The last thing to try is to restore your iPhone and set it up as new and test out those apps if the data usage turns back on.
Reset iPhone settings
http://help.apple.com/iphone/8/#/iph7a2a9399b
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/en-us/HT201252
Take care,
-Norm G. -
I have 2 cell phones on my account. Both have different dates for the data usage to reset. Where do I find the correct date for this data usage to change?
rumfeltb, that's kind of odd. Are both lines on the same plan? You can view your billing cycle date online at My Verizon or at the My Verizon Mobile Application. Click http://vz.to/1nvKlnG to sign in as the Account Owner.
For more tips on how to manage your data usage, click http://vz.to/1hvu4tP
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
After getting a txt message from bell today saying I went over on my data usage , I can not access my web browsing at all... There is no restrictions on my account. But I still can't load safari... I can still makes calls and send txt messages but I can't send iMessages
Settings > General > Reset > Reset Network Settings.
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Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?
I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your timeThanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ... -
After upgrading my ATT iPhone 4 to iOS5, I thought I would try out iCloud. I read somewhere, that it only syncs when it is connected to a powersource, and maybe I read that wrong, but I interpret it to mean when I am connected to either a power outlet or my computer using the cable. In otherwords, it wouldn't sync while I was out and about, away from my wireless home network, using the 3G network.
Is this not correct?
Because 2 days ago I racked up 80 MB of my data plan (not iCloud storage) while I slept at home, where I have a wireless network. I found this out by getting a text warning from ATT the next day, that I was close to using up my alloted 200MB data usage. I checked out my account online, and sure enough the 80MB transferred in the middle of the night. I didn't notice the "documents and data" setting was turned on so it looks like my apps updated while my phone was in sleep mode. Is there anything else it could be? I have everything iCloud turned off now and wondering if there is something I should know about to avoid wasting my data usage?elko wrote:
After upgrading my ATT iPhone 4 to iOS5, I thought I would try out iCloud. I read somewhere, that it only syncs when it is connected to a powersource, and maybe I read that wrong, but I interpret it to mean when I am connected to either a power outlet or my computer using the cable. In otherwords, it wouldn't sync while I was out and about, away from my wireless home network, using the 3G network.
Is this not correct?
Because 2 days ago I racked up 80 MB of my data plan (not iCloud storage) while I slept at home, where I have a wireless network. I found this out by getting a text warning from ATT the next day, that I was close to using up my alloted 200MB data usage. I checked out my account online, and sure enough the 80MB transferred in the middle of the night. I didn't notice the "documents and data" setting was turned on so it looks like my apps updated while my phone was in sleep mode. Is there anything else it could be? I have everything iCloud turned off now and wondering if there is something I should know about to avoid wasting my data usage?
I think possibly you are thinking about wireless sync of iTunes. That can be set to happen when you connect to a charger etc, but that is not the same thing as you are descrbing with iCloud. -
My iPhone 5s has no visual voicemail or regular voicemail and data usage is off the charts....
Okay so problem number 1 with my new iPhone 5s is data usage has spiked tremendously. I don't know why this is as for the last 2 years I have had an iPhone 4 and barely ever used 1GB a month. Now with my 2GB allowance I reached 90% used midway through the month. I have turned off the LTE and now have turned off cellular data completely and am only using wifi. I don't understand why my data usage has been so high this month since I am using my phone the same way. Is it the LTE?
My second problem is my phone has no voicemail. It tells me visual voicemail is unavailable and to call my voicemail. Except when I call my voicemail it asks me for a password. I have had my phone number for over 5 years and never had a password and now I can't get into my voicemail. I tried resetting the Network settings, that did not work. I have left my self voicemails and no notification even shows up. I called *86 to create a voicemail and it asks for a password which I never made.
I am EXTREMELY angry with Verizon's service at this point. I can not use my data until next month, and now I can't even receive voicemail messages. If someone could please tell me what is going on I would be appreciative.To answer your first question, the answer is yes, it is the LTE. Your iPhone 4 could only connect to 3G and so therefore unable to transfer data as quickly as 4G on the 5s. So then you end up using more data than you have before.
And your second question. I am not sure as to why it's asking for a password if it never was before. You can reset your voicemail password if you log into your MyVerizon account. Hope that helps -
Hello,
My wife owns an HTC Thunderbolt. We are experiencing mysterious data usage.
The data log shows data usage during hours and at times when the phone is not being used. We have tried closing all apps and resetting the phone.
Still, these nickel and dime data used entries are adding up fast and bring us to the brink of our our plan which we have already extended.
We do not stream video, we do not listen to Pandora.... The phone is used strictly for texts, emails, and phone calls.
Any advice? Thank you for your help.Same here - very similar.Times are close but not like yours.
I've deleted the email accounts and re-added them to see if there was a looping email send issue that I've read about.
Funny though, when I review the data use on the phone, "photo" is the app indicating using the most data. So I've turned off and uninstalled everything I can think is tied to that. -
Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)
3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month. 30 seconds later, she got another one saying that she had used 100%. Granted, her data plan is small, 200 MB. But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb. This month she got to 380 mb before we were able to shut off her cell data. Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi. We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone. In case anyone is wondering about her iPhone 5 being one in the recall, it is. I took it in and had it tested. Apple says the battery is fine. It does hold a charge well. When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s. Sure enough, I've seen similar results. With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours. Of that total, 479 MB was used for Documents & Sync. I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit. I don't think AT&T even offers one that big anymore. I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
Any ideas would be greatly appreciated. Thanks in advance for your shared insights.Hey this is Brian, bjmcmurry, under a different user ID. If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
Anyway, let me be as brief as I can. After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain. I believe I have a reasonable explanation of the problem, an iOS logic bug.
I had everything under my control clamped down on the test phone to minimize data usage. Also, I was forcing all data usage to use the cell towers. I determined that I was burning at least 11 to 13 Mb per hour doing nothing important. I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID.
The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS. One was a iPhone 5 and the other was a 5s.
Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive. I got the battery replaced, thanks for that.
Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing. Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem. He eventually figured it out, this was not a user error or broken hardware. We surmised that the reason I was sent to him was to verify and document that there was a problem. I clearly had a problem. After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor. So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
My primary frustration is that this should have been escalated to software engineering right away. My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue. Diagnosis of this type of problem is well beyond the Genius’ knowledge and job. The Genius did a very good job doing what he could within the scope of his job. He just couldn’t solve this problem and had no one within Apple to which he had access for help.
However, that initial consult with the engineer was a bit feeble. Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach. Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.' Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition. The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID. Duh, been there!!!
Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient. Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain. Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password. Afterward, my cell data usage seemed to drop dramatically.
I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring. We'd talk then and I would have results to report. She agreed.
Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day. Am I happy that the excessive Cell Data usage has stopped? You bet! But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem. As I use to say to my employees, that is not the ‘Macintosh Way.’ And, rebooting the the 'Microsoft Way.'
When I reported my findings to the Analyst, we both concluded that data usage was back to normal. She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem. Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do. All reasonable tasks. But clearly, the engineer hadn't even ready the notes on the case before responding. And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle. The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password. If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
Anyway, I hope this helps you. -
Droid2 data usage jumps from zip to 100's of MB a week
After seeing similar threads with sudden and unexplained data usage, I want to share my problem with one possible SOLUTION!
I was alerted that my account was going over the 150mb limit. I checked online my usage and saw nothing, the usual flat line at zero mb. I assumed it was another sales attempt to get me to up my data service. I rarely even use the internet on my phone (maybe price check at the store) as I always have a laptop or a customer’s fast internet available. BTW - I am an independent IT consultant, MCSE, Novell CNE, HP/Compaq Engineer, and COMPTIA Security Specialist. I admit the phone is a different monster for me. I get a bill with $30 extra charge and go back online (details) to see that my phone started "using" data at up to 144MB at a clip near the end of the billing cycle. I have the 150mb plan. Ouch!!! Now with the new billing cycle, I am on target to hit 3 GB and $400 plus monthly phone bill. I triple checked my settings. Everything is turned off, zero apps (except what came with the phone) are installed. I went to the local Verizon store. They said to turn on my wireless settings and up my data plan to 2 or 3 GB. What??? I don't use the data plan, it was required with that phone. The usage did decrease with wireless turned on, as it was using my clients Internet and my limited satellite (rural) internet. But my phone was still using over 300mg per month average. In the previous week it already racked up 750 mb, with 3 more weeks left on the billing cycle! I felt like I left my credit card in the Verizon 24 hour ATM machine!
SOLUTION: Last night, I went to a 3rd party Verizon store where they really try to gain your business (commission based?). Immediately the rep saw that the phone was using the internet and NOTHING was running. 3G was staying on. Phone was up to date, no apps running, nothing. A call to Verizon and 10 minutes later a hard reset (read lose any all not backed up settings) and the phone calmed down. The bogus data charges have seemed to go away overnight.
Was the phone defective? The software hosed? Why would Verizon not readily know about this symptom?
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?jerryinparkton wrote:
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?
Answer: possibly, but you will have to contact CS. This is a peer-to-peer forum and you will not necessarily even hear from Verizon on these boards. -
I'm accruing data usage when I'm connected to wifi
I'm positive that Verizon is committing Fraud.
10 days ago my husband and I switched from Sprint to Verizon and got new Galaxy S5 phones. While with Sprint, my husband used about 1.5GB of data a month and I used .5GB a month. The reason my usage was less was because I use my phone less (duh) but also because my phone very often wouldn't connect to their service, 3G or their so called 4G at all. My husband didn't have this problem, but I got so fed up with the connectivity that we switched to Verizon. We thought that since I would be able to use my phone a little more and the data would be faster and more reliable, it would be prudent to buy 3GB of data a month even though we were only averaging 2GB before.
Well, after having Verizon for 10 days, we have used 2.3GB between the two of us; .5GB for me and 1.8GB for my husband. In other words, our data usage has MORE THAN TRIPLED with Verizon. This is absolutely wrong, so I did some investigating. I looked at the data usage details spreadsheet that Verizon posts online with the date, time and amount of each occurrence of data usage. Be aware that we have wifi at home (where we are basically every night from 7pm-7am) and my husband has wifi at work (weekdays 8am-5pm). I was SHOCKED to see that the vast majority of my husbands outrageous usage was being incurred specifically during times when he was at work or home, even significant amounts at 2 and 3 o'clock in the morning. Only a little usage was being accrued during the about 3 hours a day when he might not be connected to wifi.
I spent over an hour on the phone today (including 40 minutes on hold) with tech support. They must have thought I was an idiot because they kept telling me about how our phones are using a lot of RAM. I'm no IT expert, but RAM is internal memory and not equivalent to data usage. Then they tried to tell me that the time stamps on our spreadsheets were delayed and that the data was really being used when not on wifi but not showing up on my account until some unknown period of time later. This is ******** and I debunked that theory by turning off my data (when there actually was no usage accrued) and then turned my data back on momentarily at 10:15am. A usage charge popped up a little while later on my account time stamped 10:16am. Pretty accurate, which tells me that the other time stamps are also accurate to within a minute or two; not off by many hours.
Then tech support told me to try a test to see if I can show that data is being accrued when I'm definitely not using it. They told me to turn off my data for an extended period of time, use wifi only, and then check my account to see if data charges are accruing. Well, of course data isn't accruing when data is off. That proves nothing. That does not have any bearing whatsoever on the fact that data usage is accruing when data service is ON but I'm CONNECTED to a reliable, strong, functioning WIFI signal like the one at my home and the one in my husband's office. There are only two explanations left. Either my husband and I are severely psyciatrically disabled and are imagining having working wifi signals and are somehow watching youtube videos in our sleep; OR VERIZON IS COMMITTING FRAUD. Its one or the other, the way I see it.
IS THERE A REASONABLE SOLUTION TO THIS??? Resolving this issue by telling me to manually turn my data service on and off each time I come and go from my house is unacceptable. Verizon, you need to fix your practices and remove the fraudulent usage from my account immediately. Since I'm sure you won't, I'll be switching to AT&T since I still have 3 days to cancel my contract. Third time is a charm, I hope.I took it off WiFi and complained on their Facebook page. I think their
salespeople telling folks to always stay on WiFi is their way of making
money! Take your phones OFF of WiFi, put Task Killer Advanced (google play
store - FREE) on your phone and hit that repeatedly during the day. It
will shut down the junk running in the background that loves to nom on your
data. The other thing I do is to constantly dump cached data from my
phone. We did all three of these things and we have only burned up .7 of
our 3GB limit since June 1st! Not even a whole GB in 19 days! Also,
remove all updates from every app that your phone came with (bloatware)
every so often. And shut the phone down every night after you run the task
killer and empty your data cache. Somewhere along the line I will learn how
to completely uninstall that darned bloatware and I will pass it on!
Let me know if this makes a difference for you!
-Carole
(Removed)
Personal info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator -
Data usage rounded up to nearest GB in Bill summary; Cannot download details as spreadsheet
Two problems:
1. Bill summary misrepresents data usage, rounding up to the nearest GB, for one of our 4 lines.
2. Data detail "download to spreadsheet" does not work.
My account has 4 lines. I have an old Family Share plan (no longer available) for 700 minutes; a "feature" for unlimited text; and individual data plans for each of the 4 lines. My daughter has a 2 GB data plan.
Latest Verizon Wireless bill says my daughter used 1.0000000 GB of data. She didn't think so. I logged in to Verizon, went to "View Bill". then for the Bill Period: May 29, 2014 - June 28, 2014, I selected "Details for" > "DATA". I see all the usage by date and time; I can adjust the display from default "KB" to "MB". Then I clicked the link "Download to SpreadSheet ".
Unfortunately, I get a file with only one line, just the headers, no data:
"Date" "Time" "Usage Type" "Description" "Minutes" "Application Price" "Total"
As a workaround, I can select and copy the data on the web page, then paste it into a spreadsheet program. I added a "sum()" formula and found that she used only 325 MB, not 2 GB.Does the bill say she used 1 GB or 2 GB? You had mentioned them both.
As far as the usage, it's not too say she literally used that much but to say that she used that much or less. It may not matter since she has the 2 GB/$30 which means that you would be billed the same way either way.
Your inability to download the spreadsheet may be due to an issue with your browser. -
About two months ago I started my own plan through Verizon as opposed to being on my dad's plan. I signed up for the text and email notifications for my data usage, but I seem to be getting them as if they were linked to my old plan. I went from the 350MB plan to the 2GB plan, and I'll get texts saying "you've used 50% of your data when, in reality, I've used only a small percentage since I uped my plan. Is there a way to fix this?
Sjensen0116, Congrats on starting your own account with us! We appreciate your loyalty, indeed. I know the importance of receiving the correct alerts. Usually the alerts will update immediately after the plan change. When a plan change is made in the middle of your billing cycle, the usage can be prorated; causing alerts to be off, as well. Is this your first billing cycle on your new account plan? When you view your plan via your My Verizon account, are you seeing the new 2GB plan there? We'll figure this out together.
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
Iphone 5 excessive cellular data usage
I am a new iPhone user and I am a bit concerned for how fast my phone burns through data. I have an iPhone 5, ios 7.0.4, and my cellphone provider is Fido in Canada (May be irrelevant info). I manually turn cellular data off whenever it's not in use. At times where I use wifi (which is about 98% of the time), I never leave cellular data on at the same time. So, I have 2 issues:
1) In system services under Cellular data usage, "iTunes Accounts" seems to be the top user of data. I looked at some previous discussions on this matter and many have said that turning off iCloud would do the trick, as well as turning off 'push'. However, I have never had my iCloud account nor "iTunes and App store," logged on. I have 'updates' and 'use cellular data' turned off as well for this feature. On top of that, under "Mail, Contacts, and Calendars' I have Fetch New Data set as 'hourly' instead of "Push". So why is it that my under system services, 'iTunes Accounts" still jumps up a few hundred kb whenever I DO have cellular data turned on.
2) How much data does the Facebook App use? Lets say I turn cellular data on, then I open up the Facebook App, and I scroll down my news feed. I do not select any pictures, videos, or profiles. I then check my data usage and somehow I burned 4mb on this specific app! I understand images take up more usage but I find that a bit suspicious.
Of course, this isn't the only app that seems to be hogging data. It's just amazing how other phone users (iphones and android users) can just leave their data on without their data randomly draining.You are welcome
Usually data consumed by system services is on the higher side.
I would suggest reseting the data counter and then checking again after few hours to know the real culprit.
To reset the counter, there's an option "Reset Statistics", just under the list we discussed before.
This way you would get to know which app is using your data righ now. -
Iphone 5 - anyone having huge cellular data usage problem on ATT
I upgraded from Iphone 3g to Iphone 5. Over a period of last year, My average monthly data usage is approx 400MB (total less than 5GB in a year). AT&T is reporting that my Iphone 5 data usage crossed 6GB in a 3 day period . I called AT&T and have to listen to LTE, Iphone 5 and Multiple app running in background non-sense as an explanation for 6GB data usage over a 3 day period. My Itune and app store does not download over cellular network. Even though Iphone 5 automatically creates an Icloud account during initial setup, I am not connected to Icloud on Iphone and never even logged on to Icloud account. IOS 6 setting for sending data diagnostic over cellular network is set to no.
I feel this is same bug which Verizon user are reporting and ATT is not commenting on it till now. How can I consume over 6GB worth of data over a 3 day period which is more than my total data usage for a year. That is equivalent of streaming hd video (approx 300 MB per hour) for 20 hours.
CNN link to Iphone 5 data bug story
http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html
Anyone is having similiar problems?There have been lots of discussions about this particular topic
https://discussions.apple.com/message/19398807#19398807
https://discussions.apple.com/message/19780554#19780554
https://discussions.apple.com/message/19802173#19802173
and the list goes on.
Apple has zero control over what AT&T does in regards to their plans for data, their charges for data, or anything to do with their service that you pay for every month
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