Data usage gone crazy

Has anybody else in the last couple of days received a notification that they went over their data plan when their usual usage is not even close to 2gb? I've had a couple of people telling me this is happening to them just like it happened to me.

Hi Lindsey,
I am worried because it seems that it's not only happening to me but also on other users using a Samsung Galaxy. The phone line has 2gb of data allowance and it's never been close to even go over. I don't know what's going on so I'm checking to see if it's happening to other users.
Thank you
Sent from my Verizon Wireless 4G LTE smartphone

Similar Messages

Changed to 4G, data usage gone through roof.

I was on 3G orange and have been upgraded to 4G for free on EE (same company) Have not used the phone any differently since change and added no more apps etc. Suddenly i am flying through my data usage of which i hardly used before. Only use it for google etc so not heavy useage. I use approx 100meg a month. I have now used 400 in 2 weeks with little usage, to me this is a lot of data for nothing.
Any ideas anyone??

wilden160 wrote:
how come? it wasnt using BIS on 3G so why should it use more data on the 4G?
Regards.
I don't know why it's showing more on 4g than 3g, but it is a face that the Z10 uses more data.
If you don't feel the data usage is correct, you should confer with your mobile provider on this.
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Unlimited Data Usage - Why is this now gone?

So I have been a long time Verizon wireless subscriber, and have had unlimited data usage for a long time as well. Now that I upgrade my phone, I am no longer allowed to have that? What a joke. The data usage does not take up that much data to run for subscribers and to take away that ability seems like yet another scheme to shake more money out of us.
Why not do something good for your customers instead of forcing us to pay more for less? Thoughts?
Also, just a note....I upgrade my phone and my wife's caller id gets all screwed up? What is that all about? Several phone calls with tech support and I have to wait again to see if it gets resolved.

The unlimited data plan was gone for new customers starting in July 2011. For existing customers it ended when they added the Share Everything Plans. If you purchase a new phone at the subsidized two year contract price, you are agreeing to the new contract terms and conditions. That includes only the tiered data plans either the individual tiered or the Share Everything Plans.
If you truly want to keep your unlimited data plan, you need to purchase the phone at full retail price or use the Device Payment Plan to split the cost of the phone across 12 months of payments.

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

YES. YOU GOING TO DO A PLAN CHANGE. WHEN IT GIES YOU DATE OPTIONS YOUR GOING TO BACK DATE IT TO BEGINING OF CYCLE. ONCE THAT GOES THROUGH DO ANOTHER PLAN CHANGE BACK TO IRIGINAL PLAN AND FUTURE DATE TO BEGINIGN OF NEXT BILL CYCLE. THIS ALL CAN BE DONE ON MY VERIZON OR IF YOU FEEL SAFER CALL CUSTOMER CARE AND THEY CAN DO THSI FOR YOU

Any way to determine which app is causing a spike in my data usage, I've gone over my monthly limit?

In 2 separate 2 hour periods, my phone went through 500MB of data each period - pushing me close to my monthly limit on Verizon. I turned off Cellular Data completely, and have been trying to figure out what app is doing it. It seems to be something that happens quite suddenly, as I've noticed that the phone gets really hot. And no, I'm not streaming video, I don't have iTunes match, or any of those obvious issues.
So, I've downloaded Dataman, My Data Manager, and Onavo, but unfortunately, none of them allow you to see which apps are doing the data hogging. My Data Manager does allow me to see data usage on WiFi (the other 2 don't, assuming that all you care about is cellular data)....and it at least confirmed for me what I thought.....After a day of minimal data use, I suddenly had a spike of almost 20GB of data use in 1 hour. Yes, you heard it 20GB!!!! It's as if my entire iTunes music library was being downloaded (and no I don't have iTunes wifi sync enabled, and besides, I had just previously synced via USB, so there was nothing new to sync).
My guess is this is related to this:
http://www.guardian.co.uk/technology/2012/oct/17/iphone-5-iphone
Apple needs to figure this out -- Verizone needs to compensate all of us --
But in the meantime, does anyone have any ideas on how to figure out what apps/services are using the data?

GV2,
I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
SarahO_VZW
Follow us on Twitter @VZWSupport

Crazy Data Usage...

I'm on the 200 MB data limit on my plan. I have the AT&T Wireless app on my iPhone, which I frequently use to check how much data I've been using. But lately it's been screwy...
It was the next-to-last day of my billing cycle and I had used 150 MB of the 200...but when I woke up in the morning, I had a text stating that I had used 100% of my data and was now being charged for extra. With 1 day left of my billing cycle! I know apps can drain data, but 50 MB literally overnight?
Today I did not use data at all, I only used my phone when I was on Wifi and I checked the Wireless app out of curiosity. It said I had used 17 MB of data today. What the heck?
I cleared out some of my apps I wasn't using to see if maybe one app was doing it...
Has anyone else experienced this? Am I missing something?

When I got my iPhone 4, it was put on a new tarif from O2 ( UK) of 500mb data per month wheras I got unlimited data on my iPhone 3. I checked my data usage over the 18 months I had my 3 and it worked out at around 100 -150 mb per month, sometimes less. The 500mb cap seemed miles away...
Now, with my 4, my data usage is generally 300mb + and I dont do anything more with it than with my old phone.
My iPhone 4 is using more data somehow. Maybe O2 knew this and that is why they put the 500mb cap on the tarif hoping people would go over and increase their profits?
I have never got to the bottom of the excess data usage, but it seems common to most countries and suppliers.
Oh, my data this month is 360mb. I have been home more this month than before so I have been using wifi not 3G for any data usage!
Something is wrong or at least, not quite right here.
Allan
Allan

Crazy data usage suddenly on Mifi! 10gb in one day?

I noticed earlier this month that I got a notification for my data usage only about 10 days into my plan and thought it was unusual, but as my son had been streaming a music video I increased my plan, downloaded said video and disconnected his computer from wifi. Then, 3 days ago I get another notification and tell my son to no longer play games on his iphone and increase my plan yet again. Today, I get another notification (son at school and wifi on his phone and computer are off) and I increase, yet again to 40GB!!! I then go around and see what is connected to wifi, our ipad (which was only on a kindle book, not a game or surfing internet, nothing unusual), our Hopper from Dish (which I then disconnected, we do not stream as 4g is too slow and we don't want to use up our data) and turn off the wifi on 2 other iphones (that were running nothing in the background, but did it just in case). I then almost immediately get an alert that I am at 77% of my new data plan (30.8 gb now) and I begin working on an excel spreadsheet with nothing running on my computer. A couple of hours later I am at 90% of my data and now, as I write this message, I have gotten 2 more alerts saying that I am now over my 40 gb, so that would be at least 10gb of data used just in the last 6 hours! A few hours ago I chatted with a Verizon chat and she said that it could be my phones, ipads, hoppers, basically anything but they cannot tell what, I disconnected everything except this computer and restarted the mifi. Something is clearly wrong. They want me to turn it off every night for the next week before they will open a problem ticket but at this rate my bill is going to be absolutely insane! I haven't changed any of my habits from the last year, other than what I mentioned earlier this month so I am completely baffled. Help!
See my log:

I have had VERY high data usage. 3GB in a few hours time. Verizon help line could not figure it out. I had a Verizon Jetpack 890L. I up graded to a newer model Verizon Jetpack MiFi 6620L in the middle of November. Data usage when even HIGHER! I noticed HIGH data usage in August of 2014. The HIGH data continued in September, October, and November of 2014. The newer Jetpack MiFi 6620L used even MORE data!
Verizon tech support was not much help. They wanted to know if I had changed the Jetpack password and they thought that someone was using my Jetpack WiFi. The problem is I live in a VERY rural area. My nearest neighbor is MORE than a mile away. My wireless network connection does not show ANY OTHER users! I still changed my password on the Jetpack. I normally change my passwords on a monthly basis. These changes made NO DIFFERENCE in my HIGH data usage. They also asked what was connected to my Jetpack. I have a phone by another provider. I DO NOT use the phone with the Blue Tooth or WiFi on my Jetpack . It's NOT needed for a clear phone signal. I only have my laptop (HP Pavilion) connected to the Jetpack. I have connected my printer by cable and don't even use the wireless printing functions. STILL NO CHANGE IN DATA USAGE!
The Verizon tech also suggested that I have an Internet Security and Antivirus software. I have used Norton Internet Security and Antivirus software for a decade or more without any problems. The tech suggested that maybe that was the problem. NOT! He felt that the Cloud setting maybe using all this data. I use Norton 360 with the Norton Zone Cloud. I DID NOT receive ANY FIXS from Verizon!
I also called Norton who provides my Internet Security and Antivirus software. I had been running these packages on an on going basis. I had not shown ANY threats or problems in the past year or more. I had the tech go over my settings to make sure that they were not the problem of HIGH Data Usage. My Norton Zone or Cloud settings were average without any high drain. He asked that I go back to Verizon!
I finally have found that I may have had Malware that was in my software. I used Malwarebytes. It works well wth my Norton 360. It has slowed my high data usage BUT NOT ELIMANATED the problem. Malwarebytes is a free service. You can also download it for free. You can purchase advance or premium packages on the internet and at some stores if you want a hard copy. It's always worth a try!
At this point I have run out of options!

Iphone 5 crazy data usage

I just purchased the iPhone 5 for my daughter. Apparently, the iPhone 5 doesn't recognize wifi unless you go into settings and turn something off. Att sent codes to the phone and gave a 25.00 credit. They tried to say we didn't purchase a larger data plan when we upgraded..I said NO! I then told the rep to look my daughters data usage at 2am every morning.. Something was downloading using 200 each time... He had only 10 apps on the phone...Hmmmm Lets see if it works

The phone only uses wifi when it is plugged in to power. When it goes into sleep mode, the wifi signal will drop and then use only cellular.
Also, on the AT&T bill, all usage is added on in the evening, not as you go along during the day. So most likely the usage is not happening at 2AM but that is when it is being totaled and added to your usage bill. The usage printed at 2AM is for the 24 hour period prior.

What has gone wrong? Data usage went from 1/2 gigabyte for last 2 years to over 3gigabytes. I am not doing anything differently.

Data usage has increased dramatically.

How much data is reported for each app? Does it total 5.2 GB?
Also, check your usage with your carrier on their website.
In Settings go to iTunes & App Stores. Be sure use Cellular Data is off. And probably Automatic downloads also.

IOS 8 High Cellular Data Usage

Upgraded my wife's iPhone 5 32GB to IOS 8 yesterday. About an hour after I upgraded she got an SMS from her provider saying she only had 100MB left of her data package. About a minute later she got another SMS to say it ran out. I reset Cellular Usage Statistics and bought another 250MB data bundle.
About 2 hours later she got another SMS saying she had again used up all data and that out of bundle rates apply, when I checked Data Usage it had used 297MB. She did not use the phone at all during this time.
I have disabled everything under Use Cellular Data For: long ago, except Contacts, Find iPhone, Maps, IMDB, Mail, Settings, Weather and WhatsApp.
None of these Apps had excessive usage under them, some a few KB. System Services had used 404KB.
Personal Hotspot was Off.
Everything in iCloud except for Find My iPhone is off. iCloud is signed in.
Use Cellular Data is off under iTunes & App Store
I have gone through all the Apps at the bottom of Settings and none of them have Cellular Data active.
iTunes Radio under Music is not set to use Cellular.
Is there anywhere else I can check what would be using so much data, have turned Cellular Data off for now?
I am at a loss, I upgraded my iPhone 5 16GB the same way as my wife's and I have not used any extra data, sitting at 247MB since September 1st.
My wife's phone has not changed since before the upgrade, so all settings were the same and it has never used this much data.
Any help would be appreciated.

After upgrading to the new IOS8, I noticed that my data plan just skyrocketed, and started getting those annoying text messages from AT&T about how I was eating the data like crazy, it went from 600MB to 900MB like in 15 minutes, and of course that I was getting charge $20 for it. After my second attempt trying to get an answer from AT&T I was told that the new IOS8 will open the gates to all your data (GPS, service location, etc) and received some tips on how to prevent that, try these options, I just did it myself, but not been able to pinpoint if this will stop, anyway I thought to share this info:
1) Settings>General>iCloud>Documents & Data... Scroll down and have the customer turn off Use¿Cellular Data
2) Settings>iTunes & App Store> Scroll down to AUTOMATIC DOWNLOADS and have the customer turn off MUSIC, APPS, UPDATES
3) Settings>General>Background App Refresh (turn off any apps that the customer doesn't want to automatically refresh with their information)
4) Settings>Privacy>Location Services (the customer will see all the apps that have the GPS enabled(Everything should be turned off except Setting Time Zone)
I hope this helps
Good luck

What causes cellular data usage to decrease if last reset has not changed? I reset every pay period cuz I do not have unlimited and was showing 125 mb sent/1.2g received. Now showing 98mb sent/980mb received. Last reset still shows same

I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.

Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

Unexplained Data Usage While iPhone is Not in Use

I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..

MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone

AVAudioRecorder data usage and sound quality

Witch is the best setting to the right mix of file size(data usage) and sound quality(ability to hear the conversation) when we work with AVAudioRecorder.
Thanks
Willy

AntonBecker wrote:
Alternatively, I can avoid the overage fees by agreeing to change my plan -- increase my monthly allowance -- but I have to pay the difference for all of the months that have already gone by all the way back to the beginning of my contract. In other words, I have to pay for additional GBs for months that are in the past and for which I have no possible way to actually use that data allowance. This is NOT TRUE. You can have the change backdated to the BEGINNING of your CURRENT billing cycle but it WILL NOT go further back than that.
I must say, that as a business model for raking in un-earned revenue, it's pretty impressive. As a customer, though, I'm not terribly impressed.
Does anyone else feel that these practices are just a wee bit unfair, to put it mildly?
I would think that the following would be fair business practices:
(1) If I don't use some GB data allowance, for which I've already paid, then that allowance should roll into the next month OR; Verizon doesn't have roll over minutes and they most likely will not have roll over data.
(2) I should get a refund for data allowance that I don't use. Should you ALSO get a refund for unused minutes while you are at it? I don't watch all of the channels for which my cable company charges me. I would prefer a refund for THOSE before I get a refund for minutes/data from Verizon. I would make a considerably larger refund with that.
(3) Alternatively, since Verizon believes it is OK to charge extremely inflated overage fees, then I feel it's only fair that they refund to me, at that inflated rate, for GBs that I don't use in any given month.
How do the rest of you feel? I feel you should most likely look for a provider which better fits your view on how they should price their service. Good luck.
Sincerely frustrated,
Anton

Apple i5 Data Usage

I have two i5's on my plan and one Droid. For the past two months my i5 Data usage has gone through the roof. I have spoken with tech support and they have walked my through all of the typical data burners and turned them all off. The i5's are burning 10x the usage of the Droid in the same environment. Is anyone else having this problem?

Go to http://www.apple.com and check their community help forum. There is a fix I believe for the data leak.
Some have posted you have to turn off iCloud to stop the leak. Additionally although a pain you can turn off cellular data when on wifi, and place the device in airplane mode when on wifi. There may be other solutions at the Apple site.
Good Luck

Unbelievable Data Usage MiFi4620L Jetpack 5839 How Could It Be?

First off, I am a retiree with limited high tech knowledge. We purchased the JetPack about 18 months ago to use while traveling. I also have an iPhone and she has an iPad (wifi only). She has a basic phone as does my 90 yr old Mom. About two weeks ago, I was checking my data usage for the month and was shocked to see that the JetPac had used 5G's of date in one day. In all of the time we have had the JetPac we have never used that much in one month. We do not download music, movies or use "streaming". I immediately called Verizon and was referred to one of the tech guys who was helpful in one sense but couldn't tell me why that much data was used in a 7 hr. window. He did suggest that maybe someone hacked into my wifi even though it is password protected, I live in a retirement community (homes not condo's) and most all of my neighbors can barely use their email much less figure out how to hack my wifi. Anyway, I am now turning off my jetpack after every use (which I never did in the previous 18 months). This is a real pain turning off and on and then having to worry about data use. We only check emails and check into about five or six websites. I like the Jetpack but since we can no longer travel, I guess I will go back to Brighthouse (TV, Internet,Phone) provider and not use the JetPack. Because of this unusually data usage, I have had to increase my data plan to 12g's as I am only halfway through the billing period and am up to almost 9G usage. Any suggestion or ideas would be appreciated.
Things I have now done:
Turn of JetPack when not using in daytime and totally at night.
Called Verizon for help but no real help there.
Reset my JetPack password
Here is my data log from Verizon on the day in question followed by chart 2 with typical three day data usage.
05/26/2014
5:44 PM
0.00235
05/26/2014
1:05 PM
0.09408
05/26/2014
7:05 AM
5.73543
05/26/2014
1:05 AM
0.00123
05/25/2014
7:05 PM
0.12117
05/29/2014
2:20 AM
0.00042
05/29/2014
2:20 AM
0.00002
05/29/2014
12:19 AM
0.05747
05/29/2014
12:17 AM
0.00028
05/29/2014
12:15 AM
0.00024
05/29/2014
12:14 AM
0.00012
05/29/2014
12:12 AM
0.00054
05/29/2014
12:03 AM
0.00009
05/28/2014
11:14 PM
0.11618
05/28/2014
5:14 PM
0.07579
05/28/2014
11:14 AM
0.14465
05/28/2014
5:14 AM
0.01108
05/27/2014
11:14 PM
0.00062
05/27/2014
11:14 PM
0.00001
05/27/2014
6:51 PM
0.03675
05/27/2014
4:50 PM
0.00001
05/27/2014
12:51 PM
0.01073
05/27/2014
6:51 AM
0.07409
05/27/2014
12:51 AM
0.00068
05/26/2014
6:51 PM
0.07414
Thanks

One of your devices, most likely the laptop, must have pulled an update overnight and completed at 7:05 AM on 5/26. This is not a confirmation but a "what most likely happened" solution to your problem. VZW does not grant us the tools and data necessary to confirm exactly what happened during your data usage sessions. Unless you had a monitor setup in place to begin with there is no way to know with certainty what exactly happened.
Chances are that whatever download your laptop/ipad required has already gone and done its business. Your usage should not spike again until the next one and no one can tell you when that will be. If you continue to see spikes then have a friend stop by to bring the laptop to a public hotspot so it can complete its updates without chewing your data plan to pieces.
Phones typically do not behave the same way in a data usage situation since they are designed to be on a metered data plan from the start. Ipads and laptops are not in the same boat. Automatic updates as well as viruses or malicious users can take over your personal device and consume data without your knowledge or consent. I'd focus on these two devices for the time being.
Should you have the patience to continue with VZW the next step would be to use isolation and figure out which device has been compromised or behaving badly. You will need to leave your Jetpack online with only one device connected to it at a time. Review the data logs religiously, Id wait for a fresh billing period, and check to see when your data spikes accordingly. Once you know the device then you can review the next options on how to plug the leak.

Data usage gone crazy

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