Data Usage Graph Entirely Wrong

As you can see in the image below my data usage is only at 0.17 GB. My data limit is at 1 GB for the billing cycle. For some reason the graph is displaying a wildly different rate of data consumption. It's extremely misleading, just wondering if this is a bug many experience and if there is some better method by which to measure my data. Frankly it's ridiculous that their built in one is so off. Thanks for any help!

You can set the red bar to whatever level you want.... check the mobile data limit and set warnings - you'll get a red bar and an orange bar that you control....

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  • Data Usage Alert for wrong account

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    This is primarily a customer-to-customer forum.  While VzW reps respond to some threads, it isn't guaranteed. 
    Have you tried calling Customer Service?  When you get the phone tree, press 4 for Other and then say Agent.
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  • ACE ANM Resource Usage Graph Data Retention

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  • Wrong data usage texts

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    rspeer14 wrote:
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    Verizon,
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  • BT Infinity Data Usage Wrong

    After getting a warning at the end of January about my data usage exceeding 240GB, I've been pretty annoyed about the Infinity Option 2 service, since it is patently neither 'Infinite' nor 'Unlimited'.
    I took it upon myself to monitor my own usage, and for the last couple of days I've been estimating how much bandwidth I've been using - I figured a couple of hours Iplayer, some surfing, a little Xbox would mean about 3GB max, so I checked my router which shows :
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    If they want only low usage customers who've never heard of Iplayer, they should market it that way, and allow people such as me to use providers more suited to our needs. Hiding information during the buying process, and using subjective and unauditable reasons for tricking people into paying for a service they have no intention of providing is unreasonable and should be investigated.
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    For Info :
    Getting the data information from your router :
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    2 - Click on Settings and Sign in (password on router unless you reset it)
    3 - Click on Advanced Settings and "Continue to Advanced Settings"
    4 - Click on Broadband.

    Not sure anyone's still listening, but it's therapeautic to type it out, so  here's the latest.
    I went on BT's live customer service and reported it :
    "We are currently experiencing some technical issues with our online service, which is why you are experiencing this problem"
    I asked what my current usage was, ignoring the website tool as was told to call the 'fair usage team' on 0800 7076044.
    I called them, spoke to someone who told me it was either
    1/ My router had become unencrypted
    2/ A Trojan
    I asked why either of those would result in the router reporting the wrong information and explained how a router works - regardless of the source of the data transfer, the router would have it in it's logs (barring ridiculous scenarios involving hollywood movie plots).
    I was transferred to 'the technical team' at 10:40, on hold until 10:56
    back on hold 10:57
    off hold 11:03 - informed they were 'getting hold of the customer services team'
    back on hold 11:03-11:08 - told they could help and checking with manager, back on hold
    11:24 - back off hold for a couple of minutes as they suggest there might be a button on the web page to report it, informed them I'd already raised a complaint with them 2 days ago and asked if they could just tell me my usage for February thus far - from their systems, back on hold 11:27
    11:40-11:53 - informed they couldn't access that data. Now asking if the figures on the router could be wrong under any circumstances, Manoj, Ref vol011-45571649670 confirmed that those figures (and therefore the ones noted above) can't be wrong and include all the data through the router, regardless of the source.
    This is confirmation that the figures BT are using to cap peoples service punitively for 30 days to an unusable 2MB/s are being overestimated (at least in my case) by a factor of 4.
    I would presume that 300GB means I'm actually using 75GB.
    Given up on the phone call now - 12:05 - he wanted to transfer me to billing.

  • What has gone wrong?  Data usage went from 1/2 gigabyte for last 2 years to over 3gigabytes.  I am not doing anything differently.

    Data usage has increased dramatically.

    How much data is reported for each app? Does it total 5.2 GB?
    Also, check your usage with your carrier on their website.
    In Settings go to iTunes & App Stores. Be sure use Cellular Data is off. And probably Automatic downloads also.

  • Data Usage Details, Billing Concerns

    Hey All,
    I just finished my first month on the 200MB data plan, trying to save myself $15 a month, and have been looking over my bill that details my data usage. There's something extremely wrong with the reported data usage, and I'd like to get to the bottom of it. I have an iPhone 4.
    Focusing on just the data usage over 1MB, there's a ton of reported data usage at times when I would have either been asleep or on a wi-fi network. In fact the majority of usage reports over 1MB fall into one of those two categories. How could there be 10MB of data sent while I am asleep and my iPhone is within 5 feet of the wi-fi router? And what on earth could be? I have my mobileme email and exchange work email set to push, but neither should account for more than 500kb of messages in the middle of the night, even if I weren't on wi-fi, or asleep.
    I try to limit my actual data usage outside of wi-fi networks to RSS feeds an email, a habit I got into from my iPhone 3G days which was so painfully slow I wouldn't want to wait for a full website to load. So how I'm even coming close to using 200MB a month is a mystery to me (120MB reported data usage last month). Using the latest reports only, as I know for sure where I was the past three days, none of these data claims should be on my bill:
    07/24 (Sun) 1:28AM - 1.6MB (I was at home asleep with the iPhone on left 2ft from the wi-fi router)
    07/23 (Fri) 8:24M - 2.7MB (at home getting ready for work, connected to wi-fi)
    So what's going on? It's not like I can stop using data I'm not using. Thanks for reading.

    Thanks Lawrence. I called Apple and they offered no explanation for why the iPhone wasn't maintaining it's wi-fi connection, and the closest thing to a solution they had for me was suggesting I manually enable and disable cellular data as I enter and leave areas with a wi-fi connection...ridiculous.
    I've gone through my bill in its entirety, and 75.35MB were sent/received in the morning before I left for work or the night before while I was asleep, when the iPhone should have been connected to my wi-fi network. That's 44% of my entire data usage for the month! (my total data usage for the month was 170MB, not the 120MB I reported earlier).
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  • Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?

    I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
    The characterstics are as follows:
    All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
    This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
    One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
    Mysterious data use happens even while connected to wifi.
    Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
    The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
    The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
    The logs clearly show these usages are not due to human interaction. It is a program.
    If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
    Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
    This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
    So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
    Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
    I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
    The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
    Thanks for your time

    Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
    A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
    I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
    What is using data, unsolicited, every 6 hours?
    Why does it change?
    Why does it only happen on the iPhone 5 series and not the 4?
    Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
    I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ...

  • ICloud sync and data usage

    After upgrading my ATT iPhone 4 to iOS5, I thought I would try out iCloud. I read somewhere, that it only syncs when it is connected to a powersource, and maybe I read that wrong, but I interpret it to mean when I am connected to either a power outlet or my computer using the cable. In otherwords, it wouldn't sync while I was out and about, away from my wireless home network, using the 3G network.
    Is this not correct?
    Because 2 days ago I racked up 80 MB of my data plan (not iCloud storage) while I slept at home, where I have a wireless network. I found this out by getting a text warning from ATT the next day, that I was close to using up my alloted 200MB data usage. I checked out my account online, and sure enough the 80MB transferred in the middle of the night. I didn't notice the "documents and data" setting was turned on so it looks like my apps updated while my phone was in sleep mode. Is there anything else it could be? I have everything iCloud turned off now and wondering if there is something I should know about to avoid wasting my data usage?

    elko wrote:
    After upgrading my ATT iPhone 4 to iOS5, I thought I would try out iCloud. I read somewhere, that it only syncs when it is connected to a powersource, and maybe I read that wrong, but I interpret it to mean when I am connected to either a power outlet or my computer using the cable. In otherwords, it wouldn't sync while I was out and about, away from my wireless home network, using the 3G network.
    Is this not correct?
    Because 2 days ago I racked up 80 MB of my data plan (not iCloud storage) while I slept at home, where I have a wireless network. I found this out by getting a text warning from ATT the next day, that I was close to using up my alloted 200MB data usage. I checked out my account online, and sure enough the 80MB transferred in the middle of the night. I didn't notice the "documents and data" setting was turned on so it looks like my apps updated while my phone was in sleep mode. Is there anything else it could be? I have everything iCloud turned off now and wondering if there is something I should know about to avoid wasting my data usage?
    I think possibly you are thinking about wireless sync of iTunes. That can be set to happen when you connect to a charger etc, but that is not the same thing as you are descrbing with iCloud.

  • I'm accruing data usage when I'm connected to wifi

    I'm positive that Verizon is committing Fraud.
    10 days ago my husband and I switched from Sprint to Verizon and got new Galaxy S5 phones.  While with Sprint, my husband used about 1.5GB of data a month and I used .5GB a month.  The reason my usage was less was because I use my phone less (duh) but also because my phone very often wouldn't connect to their service, 3G or their so called 4G at all.  My husband didn't have this problem, but I got so fed up with the connectivity that we switched to Verizon.  We thought that since I would be able to use my phone a little more and the data would be faster and more reliable, it would be prudent to buy 3GB of data a month even though we were only averaging 2GB before. 
    Well, after having Verizon for 10 days, we have used 2.3GB between the two of us; .5GB for me and 1.8GB for my husband.  In other words, our data usage has MORE THAN TRIPLED with Verizon.  This is absolutely wrong, so I did some investigating.  I looked at the data usage details spreadsheet that Verizon posts online with the date, time and amount of each occurrence of data usage.  Be aware that we have wifi at home (where we are basically every night from 7pm-7am) and my husband has wifi at work (weekdays 8am-5pm).  I was SHOCKED to see that the vast majority of my husbands outrageous usage was being incurred specifically during times when he was at work or home, even significant amounts at 2 and 3 o'clock in the morning.  Only a little usage was being accrued during the about 3 hours a day when he might not be connected to wifi.
    I spent over an hour on the phone today (including 40 minutes on hold) with tech support.  They must have thought I was an idiot because they kept telling me about how our phones are using a lot of RAM.  I'm no IT expert, but RAM is internal memory and not equivalent to data usage.  Then they tried to tell me that the time stamps on our spreadsheets were delayed and that the data was really being used when not on wifi but not showing up on my account until some unknown period of time later. This is ******** and I debunked that theory by turning off my data (when there actually was no usage accrued) and then turned my data back on momentarily at 10:15am.  A usage charge popped up a little while later on my account time stamped 10:16am.  Pretty accurate, which tells me that the other time stamps are also accurate to within a minute or two; not off by many hours.
    Then tech support told me to try a test to see if I can show that data is being accrued when I'm definitely not using it.  They told me to turn off my data for an extended period of time, use wifi only, and then check my account to see if data charges are accruing.  Well, of course data isn't accruing when data is off.  That proves nothing.  That does not have any bearing whatsoever on the fact that data usage is accruing when data service is ON but I'm CONNECTED to a reliable, strong, functioning WIFI signal like the one at my home and the one in my husband's office.  There are only two explanations left.  Either my husband and I are severely psyciatrically disabled and are imagining having working wifi signals and are somehow watching youtube videos in our sleep; OR VERIZON IS COMMITTING FRAUD.  Its one or the other, the way I see it.
    IS THERE A REASONABLE SOLUTION TO THIS???  Resolving this issue by telling me to manually turn my data service on and off each time I come and go from my house is unacceptable.  Verizon, you need to fix your practices and remove the fraudulent usage from my account immediately.  Since I'm sure you won't, I'll be switching to AT&T since I still have 3 days to cancel my contract.  Third time is a charm, I hope.

    I took it off WiFi and complained on their Facebook page.  I think their
    salespeople telling folks to always stay on WiFi is their way of making
    money!  Take your phones OFF of WiFi, put Task Killer Advanced (google play
    store - FREE) on your phone and hit that repeatedly during the day.  It
    will shut down the junk running in the background that loves to nom on your
    data.  The other thing I do is to constantly dump cached data from my
    phone.  We did all three of these things and we have only burned up .7 of
    our 3GB limit since June 1st!  Not even a whole GB in 19 days!  Also,
    remove all updates from every app that your phone came with (bloatware)
    every so often. And shut the phone down every night after you run the task
    killer and empty your data cache. Somewhere along the line I will learn how
    to completely uninstall that darned bloatware and I will pass it on!
    Let me know if this makes a difference for you!
    -Carole
    (Removed)
    Personal info removed as required by the Verizon Wireless Terms of Service
    Message edited by: Admin Moderator

  • Any way to determine which app is causing a spike in my data usage, I've gone over my monthly limit?

    In 2 separate 2 hour periods, my phone went through 500MB of data each period - pushing me close to my monthly limit on Verizon. I turned off Cellular Data completely, and have been trying to figure out what app is doing it.  It seems to be something that happens quite suddenly, as I've noticed that the phone gets really hot.  And no, I'm not streaming video, I don't have iTunes match, or any of those obvious issues.
    So, I've downloaded Dataman, My Data Manager, and Onavo, but unfortunately, none of them allow you to see which apps are doing the data hogging. My Data Manager does allow me to see data usage on WiFi (the other 2 don't, assuming that all you care about is cellular data)....and it at least confirmed for me what I thought.....After a day of minimal data use, I suddenly had a spike of almost 20GB of data use in 1 hour.  Yes, you heard it 20GB!!!!  It's as if my entire iTunes music library was being downloaded (and no I don't have iTunes wifi sync enabled, and besides, I had just previously synced via USB, so there was nothing new to sync).
    My guess is this is related to this:
    http://www.guardian.co.uk/technology/2012/oct/17/iphone-5-iphone
    Apple needs to figure this out -- Verizone needs to compensate all of us -- 
    But in the meantime, does anyone have any ideas on how to figure out what apps/services are using the data?

        GV2,
    I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
    So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
    SarahO_VZW
    Follow us on Twitter @VZWSupport

  • Ellipsis jetpack mismatch data usage with alerts

    Ok, I have the ellipsis jetpack and for the past couple months I've had varying data usage issues...
    This month, it mysteriously used more than 2 gb of data minimum without anything to my knowledge, being connected to it.
    So I up the data and just dismiss it as the PlayStation 4 bring on and "the crew" coming out, since it may have updated content while I was sleeping for the other 9 gb.
    But this morning, I have an email saying I've used 90% of my data allowance (of 20 gb). email time is 1:52 am, yet both the website and the jetpack show the data usage as of 6:18 am today 12/13 to be 15.3 gb (website says like 15.336).
    This is frustrating to say the least, and really makes me like Verizon is trapping me into paying more money!
    I also have family guard on the device and it's currently set to not allow more than 17 gb. It's been setup that way for probably a week now.
    Also, before I upped the data cap from 10gb, I got two alert emails for each alert level, hours apart.
    The first 50% was around probably 10 am, the second was late that night, after eight, I believe. Right around that same time, I got a 75% followed by 90, and later, another each of 75 & 90.
    Imagine the frustration! Especially now that I'm paying an extra 4.99 a month to protect myself from going over the usage limit!
    I was playing a ps4 game last night online (the crew), but didn't download anything outside of that, and watched a video or two on the net, both were short videos. All worked fine, and didn't have the email alert until this morning when I woke up.
    Also: this is my first post, done from a tablet, so I'm sorry if it goes to wrong place

    SHARED DATA DETAILS
    Cycle Ends: 12/15/2014
    Total Shared Data Used
    15.366GB /20GB
    Estimate as of 12/13/2014 12:51 PM
    And yet I have an alert that says I've used 90%.. Copy/pasted below
    Fri Dec 12 2014 11:52:56 PM from 900080002020
    Verizon FamilyBase Msg: You have used about 90% of your data limit. When you reach your limit, your data use may be restricted for the rest of the cycle.
    I have a 20 GB plan. 90% of 20 GB is 18 GB.

  • Large data usage transfer every 6 hours while on a WiFi network, who is doing this transfer? Is Verizon polling my phone causing this usage?

    I have three iPhone 5s. All are using my WiFi while at home. One iPhone is sending data over Verizon's network, not WiFi, every 6 hours or so. The time of this data transfer changes every few days. I see data usage number on my Verizon account ranging from a few kilobytes to almost a gigabyte. Is this due to Verizon polling the iPhone for data usage and billing purposes on a regular basis? And what do these billing numbers mean? Where does Verizon get these numbers? Any running apps while on my WiFi should use the WiFi, not Verizon, correct?

    I'm having the same issue and this month these data pulls equated to 1891.51 MB!!!
    Model: iPhone 5S 64GB.  Today I received a notification from Verizon that I had exceeded my data plan.  I just went through my entire usage detail report on my phone and separated-out everything that appears to be part of a 6-hour pattern.  When I'm at home and most of the time while I'm at work, I am connected to wifi.  These data pulls often happen in the middle of the night, when I know for a fact that my phone is charging and connected to wifi at home.  Below are the results of the pattern analysis.  Keep in mind that I removed all lines that, as far as I could tell, were not part of a 6-hour pattern.
    THE PROOF: You sent me three alerts immediately after pulling data from my phone.
    The first alert said that I had used 75% of my data plan on 8/11/2014 at 9:45pm while I was at home on wifi.  There was a data pull logged at 9:45pm which was part of the 6-hour pattern above.
    The second alert stated that I had used 90% of my data at 10:46pm on 8/14/2014; the data log shows a pull just before the alert at 10:45pm.
    The third alert telling me I had used all of my data came today while my phone was sitting next to me, connected to wifi at the office.  The alert arrived at 12:48pm, the log shows a data pull at 12:48pm.
    Screenshots:
    How about an explanation Verizon?

  • ITunes Match/iOS 7 iPhone music workaround for excessive data usage?

    I just got an email from AT&T indicating I had exceeded 150GB of home data usage this month. It was because I used my home wifi to download 5000 songs to my iPhone from iTunes Match to fill it.
    I'm frustrated, since it used to be so easy to make iTunes Match work for a large amount of music: In iOS 6 what I used to do (if I had to restore iPhone and set up as new phone): Plug iPhone 5 into computer, set up phone as new, check "manually manage music and videos" and "prefer 128kbps" and make sure iTunes Match was off in phone settings. Then drag & drop 5000 songs (about 40GB) from iTunes into phone. Once that was completed (a couple of hours), I could disconnect the iPhone from my Mac, turn iTunes Match to "on" in phone settings, and I'd get a message on the phone saying "All music on this device will be replaced" which is fine, but other than taking a while to update the remainder of my iCloud stored music, it used very little data.
    Fast-forward to this past weekend. After updating to iOS 7.0.2 and having to do a restore and set up as new iPhone, this approach didn't work: When the step came "All music on this device will be replaced," all of the 5000 songs entirely re-downloaded all over again, which took 27 hours and burned through 40+ GB of home data (not phone data, since I was on Wifi). I kept my phone at home, plugged in and on wifi all weekend so as not to burn through all of my LTE data.
    What is the deal? If I have to do this again (let's hope iOS 7.0.3 or 7.1 doesn't force my phone into recovery mode again), I certainly don't have the time or patience to let iTunes Match redownload all music again, and I certainly don't want to use up 40+ GB of home data.
    Is there a workaround for this? Have others been successful transferring music via computer first and then turning on Match without problem in iOS 7.0.2? I'm sure it worked that way in iOS 6, and without completely redownloading all the music again, since that process would have taken several hours and a lot of home data, and I have not had any problems like this prior to iOS 7.

    I think a better question is why do you "have to" restore your iPhone and set it up as a new device as often as you seem to? This seems to be more of a problem for you.
    I followup question is why do you have iTunes Match turned on if you're syncing all your music to your iPhone?
    Perhaps you should examine how you're using your iPhone and iTunes Match?
    brsedu wrote:
    Have others been successful transferring music via computer first and then turning on Match without problem in iOS 7.0.2? I'm sure it worked that way in iOS 6, and without completely redownloading all the music again, since that process would have taken several hours and a lot of home data, and I have not had any problems like this prior to iOS 7.
    To answer this question, yes I have. It has always worked this way for me.

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    Thanks for your comments, it is clear you understand my plight.  The trouble is fully understanding what Apps and App Features are transferring data in the background any time you happen to turn WiFi to on (even if you have had it off most of the day or night).  Obviously things like Location Services can constantly be sending and receiving data from my iPhone without any action on my part.  Also if you have things like photo backup on the iCloud then each time you take a photo you are sending a copy out.  All App Updates if set to Automatic also can add up to quite a bit of Data.  Reading the News on AP or scrolling through FB News Feed is actually adding up to a lot of Data.  There could be other culprits that I am not even thinking of.  I don't want to turn Apps like Find My Phone off or turn iCloud off due to loosing the value of such a program entirely.  Again thanks for your quick response. 

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