Data usage information

I have a Bigpond WIFI Device 4G Advanced 11 . Recently it has not been showing usage used and available , Message says Data usage info unavailable at this time. Why is that .

HelloPlease can you explain where or which program or app you looking for your usage.Thanks

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Why is my data usage so high?

Using Verizon's data calculator, 5G should me more than sufficient for the limited PC usage. In one week, the data usage information indicates we have used over half in one week. There are several entries in the breakdown for small amounts during the midnight hours, when computers are not in use and shut down.
I am very disappointed with the information provided before this plan was purchased, based on what we expected for our data needs. By increasing the data amount our bill will increase 30.00 There are many sources that indicate 2G should be ample for each of us in the household (2). So, I am not sure the calculations are correct that are being tracked with the Jetpack system. Here is the data calculator, I entered more than twice the expected usage for the two laptops combined. We download no music, videos, movies. Simply check email and browse the web. How do you explain this?
Total
3 GB/mo
(3157 MB/mo)
Mobile
Broadband
4G
3 GB/mo
5/21/2014 Data Calculator - Verizon Wireless

The VZW Data Calculator is a tool designed to help estimate and visualize data usage. Most folks have no idea what data is or how it is consumed on their devices. The data calculator tool is not accurate on any front other than to give you a general idea how much data a particular function consumes under normal circumstances.
VZW provides its users with a limited data usage report that does not break down individual application or device usage into meaningful results. What you get instead is a power bill like summary of your usage in terms of how much was used at certain times of the day. After all VZW is not in the computer support business, they provide you with the pipe and users determine how best to consume the data. A leaky hose or application is not the responsibility of VZW to discover and correct.
When it comes to the actual usage of your VZW device there isn't a whole lot out there that can show you how you are consuming your data plan. Some monitor applications and devices can be setup ahead of time, but all they are good for is reviewing the data that flows through them. Special care must be taken when designing and setting up monitors to make sure you capture everything. Monitors are generally not user friendly to setup or understand and often require detailed readings of numerous logs to determine where problems are, if the monitor can even capture them at all.
The current best practices for data usage are as follows:
1. Power down your VZW device when it is not being used
2. Secure your VZW device with a custom SSID, WiFi and Admin password
- This should be in compliance with security best practices for strong passwords
- A good site to reference is https://howsecureismypassword.net/
3. Take care to disable and shutdown any automatic updates on your devices
4. Be cautious to view and download audio/video content on low resolution
In most cases high data usage is not an intentional doing on the users behalf. It is the background applications and services installed on the connected devices that run rampant and chew up your data plan without your knowledge or consent.

What causes cellular data usage to decrease if last reset has not changed? I reset every pay period cuz I do not have unlimited and was showing 125 mb sent/1.2g received. Now showing 98mb sent/980mb received. Last reset still shows same

I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.

Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

Why did my data usage skyrocket with Ellipsis Jetpack?

My old wifi went down and the Verizon office sold me an Ellipsis Jetpack. My data usage immediately started going up although my Internet habits remained the same. I turn the Jetpack off when I'm not logged in and I changed the setting to only allow one user. I changed Facebook to not automatically start videos and I hit pause on every video that comes up on news feeds. I feel like I'm getting ripped off. I saw some discussion here earlier (can't find it now) that others are having the same problems but saw no answer from Verizon. Also, there are no diagnostics available online to see what is causing my usage to be so high and someone suggested that Verizon is blocking access to the information. Would I be better off finding a different wireless internet provider?

Same thing happened to me. Can't understand why. We'll see if they charge overages.

How do I keep track of data usage on the iPhone 5C?

I just purchased an iPhone 5C (my first smartphone), and I'm confused as to what exactly the GB information in the "Usage" menu under Settings-->General-->Usage means. Are those gigs that are listed how much I have used and available for storage ONLY, or does it also include LTE data usage? I just synced my phone with my iTunes library on my computer, and my "GB used" jumped from 1.0 to 6.3 GB. It seems to be under the heading "storage" and says I still have 7.0 GB available, so I'm inclined to think that it is only counting what I am actually storing on my phone, but if that is the case, then where can I check how much of my data for the month I have used? I am on a family plan, so I want to make sure I'm not accidentally driving our usage up. My Wifi connection at home is currently out, so I know I was using some LTE this morning, but I don't think it was very much. I figured out how to turn off LTE and 3G so I'm not accidentally using data now, but in any case, does anybody know where I can find my data usage info on my phone?
Thanks!

Under the Collection button you can add as many collections as you want.
I created one called "Reading". I then move the book(s) I am reading into that collection so I can just go to there to find my current books.
I also created one called "Complete" so I can remember which ones I can uncheck from iTunes.

Weather App Affecting my Data Usage

Hi Community,
Back in October 2013 when I changed my IPhone from a 4S to a 5S I had to go from an “Unlimited” plan to Tiered plan. I went to a tiered planned capped at 2 GB per billing cycle. This didn’t bother me because I would never use all of my allocated data and I usually came in way under 2gb’s
Under my new plan, I set up my data alerts to monitor my usage.   This past week on tuesday, I was notified that my usage was at 75% of the data allowed.   I immediately called VZW to ask how and the tech said that my phone had streamed for an inordinate amount of time around 18 hours while using a app, on the days where my usage was high. The tech was unable to tell me which app, but advised me to take it into the store immediately.
I took my phone into the store and luckily the manager had the same issue on his IPad. He replaced the Sim Card and reset the settings on my phone and credited my account $20 to pay for the extra usage.   Really great customer service!!!
Monitoring my data usage, I noticed that my phone would incrementally use the data plan even while on my wifi.    It would only do it in 8 hour increments, I was led to a previous post via Google (on the apple forums) and I found that the culprit may that I had set up my phone to automatically send diagnostic data.
I shut this feature off, being nosy I looked at the data that was being sent and noticed two odd diagnostic reports titled: Weather_2013_11.08_17:55 and Weather +Stacks 11/10 20:37:47.
The latter (Weather +Stacks 11/10 20:37:47.) diagnostic report I can only assume was informing me that the weather app stayed opened beyond its allocated time. Which prevented the phone from sleeping so it the OS finally crashed the crashed the program.
Also I assume that the report was informing me that informed me in the app it had stayed connected to the weather server for 66,447 seconds, which is about 18.45 hours and used 1147387904 bytes of data or just over 1 GB of usage….
Now I’m not saying that these separate instances are related, but the interesting thing 11/10 I was shown according to VZW that I had amassed 66.51 MB’s.
I am wondering if anyone else has seen this correlation. I have attached screenshots to clarify any confusing parts of the story.   there are three pics, so scroll all the way down

Settings > Cellular only counts cellular data. I can verify that because I'm on AT&T and that carrier offers a service whereby you can telephone *DATA and receive a text message from them telling your month-to-date cellular data usage. I can compare that number to what I see in Settings > Cellular and the two are pretty well equivalent.
Again, I do a Settings > Cellular > Reset Statistics at the end of every billing month.
UPDATE - I said "month-to-date cellular data usage" above. I should have said "billing period to date."
Message was edited by: sberman

Unlimited Data Usage??

I have a very basic question. I have Comcast (up to 35Mb/s down). I am a very heavy user. Earlier this month, I was contacted by Comcast and advised that I exceeded my data usage for the month. Data usage?? What data usage? Come to find out that, regardless of the tier one is on, the limit is 250GB/month. In July, I used 1.6TBs. I am looking for an alternative. I have read, only from external forums dated from late 2008/early 2009, that Verizon does not cap. Can someone please either confirm or dispute this? If someone can point me to a specific statement in Verizon's contract or policies stating one way or another that would be even better. If not, a definitive response one way or another would suffice. Thanks

Many residential ISP's are implementing usage caps to protect their customer base from individual users who unduly burden the backbone networks with disproportionate amounts of data traffic and as a result degrade the overall performance of the network for everyone. 250GB is a LOT of information for traditional residential user connection -- particular since you are explicitly prohibited from running any kind of "server" based connection.
With that said, I am not aware of any communicated limit from Verizon although atypical usage is certain to gather someone's attention, I suspect. To which I refer you to the Terms of Service agreement:
Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell the Service, use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.
In short, if they see a problem, they can enact a bandwidth usage limitation and can take the remedies outlined therein. YMMV.

How can I find out my data usage for the past 3 months?

Greetings all, I have been a long time Verizon customer, and as such I, along with my husband, was grandfathered into the unlimited data plan. When I last spoke to a representative, they informed me that the only way we were going to be able to keep our unlimited data was by paying the full retail price ($600+) to get a new phone. So we were considering upgrading and changing to one of the newer data plans so we could still get the discounted price on the new phone, but I would like to make sure I choose one with enough data, without paying for a bunch of data that I don't use, however MyVerizon only shows me the amount I have used since the start of the billing cycle. Is there a way to find out the data usage for both my husband and myself for the last 3 months so I can choose the right option?
Thanks in advance for your help!

Hello sweetpea1221! How exciting that you're considering upgrading with us. mrhelper is helpful, indeed. You can view your data usage for each line under the View Bill option via your My Verizon account. You can also view your 3 month average data usage with our Account Analysis feature. Here's a link that will be helpful in doing so http://bit.ly/vnLjqO. I'm confident that we have a great plan to match your data needs. Please let us know if you have further questions.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Phone data usage not matching verizon usage

Since having my droid turbo, my data usage in my setting has not been matching my usage on my verizon account and another line on my account is having the same issue, right now my phone says that i have used 0.56GB and verizon says i have used 1.03 which is a pretty big difference, the other line on my account that is having the same issue says he has used 0.69 verizon says he has used 2.421 which is a huge difference, i checked the wifi usage for both phones and it seems that the top the data app under wifi usage seem to be making up the difference between the usage in settings and the usage on verizon. I have also seen people online talking about this similar issue which seems to be caused by the phone using mobile data while connected to wifi. I have been with verizon for over 2 yrs and this is the first phone i have noticed this issue with. I have also attached screen shots from my phone to prove this issue. Any help with this problem would be appreciated.
>> Attachment containing personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

If you want to see the report from VZW on your current data usage then you must sign into the VZW website and access your account. Only the VZW website will allow you to see any kind of information on your data usage. The Jetpack itself does not have any data usage metrics installed on it.
I assume that you already know that the data usage report from VZW is only a summary of your actual usage in terms of various sessions. The most information that will be disclosed to you are these sessions, their timestamps and how much data was consumed during that session. If you want the actual statistics for what was consumed then you must setup and maintain your own data usage monitor.

Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)

Recently upgraded my internet service to a Verizon 4G LTE hotspot (Verizon-890L-50DB). First month - no problems - second month - I have 6GB of overage charges. Every time I log in to check email or any other minimal data usage task, I get hit with another GB or more of download usage. My computer is an HP Pavilion Laptop, Windows 7 with NETWORX installed. Networx tells me it is indeed MY computer that is downloading this data and my hard drive is also showing the increases in data.
I've run AVG, Glary Utilities, Speedy PC PRO and Spybot Search and Destroy but found no virus, rootkit or anything on my computer that would explain this problem.
When I use a different wireless internet service, I do NOT see the extraneous data usage.
I contacted Verizon's support team and got no help diagnosing the problem but they did agree to send a replacement for my hotspot device. Hopefully this fixes the issue; then I have to battle with them about the unwarranted $60 or more in overage charges.
Has anyone else experienced a problem similar to this?

I would recomend getting out of the contract before the 14 day trial period ends.   Verizon will charge you an activation fee, restocking fee and one months service, but that is better than being stuck with this mess. I have homefusion and am afraid to use since verizon seems to fabricate data usage. Unfortunately I did not realize this untill after the 14 day trial. Now is will cost me $350 to terminate my contract.
Date: Mon, 18 Feb 2013 21:21:48 -0700
From: [email protected]
To: <Email address removed for privacy.>
Subject: Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB) - Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
                                                                                Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
    created by Lyda1 in Verizon Jetpack 4G LTE Mobile Hotspot 890L - View the full discussion
Exactly the same thing has happened to me. I purchased the Verizon Jetpack™ 4G LTE Mobile Hotspot 890L two days ago. After one day, I had supposedly used half the 5GB monthly allowance. After two days, I am at 4.25 GB usage. I don't stream movies, I have the hotspot password protected, I live alone, and no one else uses my computer. I have not downloaded any large files. At this rate, I'll go broke soon.
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in Verizon Jetpack 4G LTE Mobile Hotspot 890L by email or at Verizon Wireless Community
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Phone data usage info vs ATT data usage info

I have a 200 MB data plan so I watch very carefully my data usage. The problem I have is that I get different information depending on where I look. I have 3 different sources:
- iPhone seetings -> Cellular data usage: 6 MB sent / 45 MB received
- AT&T's website (myATT): ~36 MB of data used
- Data Usage Pro app (from the AppStore): ~36 MB of data used
Which one is the most reliable? Obviously the last 2 sources match, but then why do I get a much higher amount when I look in the phone settings? I got the phone (iPhone 4s) about 1 week ago, with a new AT&T line, so I assume everything was reset when I started to use it...
What source should I trust? Why so much difference?
Thanks for any tips!

items downloaded on your computer internet connection will not affect the usage on your iphone data plan. howver if the applications you downloded have an online componant then that would affect your data plan.
-mvimp

Can I track data usage?

Is there a way to determine which apps are using data?
Or, for example, if I have used 20 MB of data today, which apps used that data, and how much per app?
Thanks

Yes -- Settings > Cellular > Use Cellular Data For shows data usage by app and you can also click on "System Services" at bottom of that list to see details of system services. Information is since you last reset the data which you can do at anytime at the bottom of that screen.

Data usage in BlackBerry Curve 9380

I am on a 250Mb allowance contract but don't know how to check how much data I have used so far. I am on Orange and I spoke to an advisor who said its best to reset the counter every month but I cant seem to find the counter. Any help??

Hello Weezy12,
Welcome to the forums.
You can see the life time data usage by doing the following. ***Note*** This number cannot be reset and you should any you should always rely on your wireless service provider for the most up to date and accurate information.
Go to Options - Device - Device and Status Information Once on this screen type buyr
You will see a new field at the bottom that will show your total data usage since the device was purchased. You will need to note this number on the first day of your billing cycle every month to get an idea of how much data you are using.
Hope this helps. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Spike in Data Usage

Hi
Since updating both my 4S iphones to 5, I've had a huge spike in data usage on ATT.
My habits haven't changed.
How can I try to determine what is causing the data consumption? I am getting data over use alerts constantly, even when I am not doing anything on my phone.
Been trying to get help from ATT.
Are there specific features that are culprit for consuming data?
Thanks
AS

Hi Ostaters5,
Data overages are no good! I’m going to show you a way to look at your data usage more closely. Most devices provide information in the settings with Data Monitors, and they’ll give you a much clearer picture. Allow me to walk you through it. Go to settings>cellular>scroll down to use celluar data for:> Please list the applications with the highest GB/MB in order. This will let us know what is using your billed data. You can turn off cellular data, and turn on the option to use the application only on Wi-fi in this same screen.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

MiFi Data Usage Analysis?

Our monthly data usage continues to explode and there doesn't appear to be a way to figure out what is driving the amount of data... Verizon has a data usage report that shows GB/MB at certain times of the day, but those times apear to be "groupings" of data usage vs. actually coinciding with actual usage. For example, if one son is doing XBox-Live thru the MiFi, while his mom is "Skyping" with a friend at a similar time, how can I know what's driving the most data? We live in a rural community with no cable, no DSL, no FIOS, no nothing - except HughesNet Satellite (which still is too slow and not recommended for XBox-live type usage anyway) or the MiFi. But I want to figure out what types of usage drive the highest amounts of data, and the Verizon analysis tools don't seem to help. Anybody have any recommendations?

Hello,
To understand the actual impact of your data usage habits you will have to conduct some experiments. First step is to isolate each type of usage by itself when no one else is using the MiFi. Check your data usage to get a baseline. Consume that data for an hour or so to get a good sample. When you are done check with Verizon again over the next 30 minutes to see how much your data went up (data reports are delayed). Rinse and repeat for any application you are concerned about. I'd suggest doing this for each application at least 3 times so you can feel confident in your results. Skyping may be hard to do for an hour so I would suggest testing everything else first and applying what is left as your Skype data consumption.
That being said I would assume that Skype would be your biggest data drain. Streaming audio and video definitely are the best ways to chew through a data plan at any given time. Although you may suspect Xbox to be the same each game is different. Some games only send small pieces of information across the Internet and are very data plan friendly. Other games that stream the entire game across the Internet are not.
Trial and error and the process of elimination are your friends. Given enough data you will be able to gauge your own usage habits and stay on top of your bill before it blind sides you at the end of the billing cycle.
Example of Good Habits:
Avoid Video, use low def options if necessary
Avoid Streaming music, use low def options if necessary
Avoid High-res pictures, use low def options if necessary
Close down your applications when you are done using them
Disconnect from the device when you are not using it
Check in on your usage frequently until you understand what impact your habits have on the plan
Turn off automatic updates for any programs or services
Secure your device by changing the default connection credentials to custom values

Data usage information

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