Data usage notification though mobile data off

I have recently been receiving text messages that my data usage has reached 90%, but my mobile data is off. Please help...may be I'm not aware of something.

What type of phone or devise do you have?? For example, I do not have this issue with my Droid MAXX. But my wife has this issue with her iPhone 5c 8GB. Therefore, in order for you to get a good reply or answer, you need to tell us what phone or device you have.

Similar Messages

Data usage notifications

About two months ago I started my own plan through Verizon as opposed to being on my dad's plan. I signed up for the text and email notifications for my data usage, but I seem to be getting them as if they were linked to my old plan. I went from the 350MB plan to the 2GB plan, and I'll get texts saying "you've used 50% of your data when, in reality, I've used only a small percentage since I uped my plan. Is there a way to fix this?

Sjensen0116, Congrats on starting your own account with us! We appreciate your loyalty, indeed. I know the importance of receiving the correct alerts. Usually the alerts will update immediately after the plan change. When a plan change is made in the middle of your billing cycle, the usage can be prorated; causing alerts to be off, as well. Is this your first billing cycle on your new account plan? When you view your plan via your My Verizon account, are you seeing the new 2GB plan there? We'll figure this out together.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

No internet connection even though mobile data and 3g is on

I have mobile data and 3g on but cannot connect to internet even though iphone is showing 4 bars for the signal

I have this same problem on my iphone 5s, I have 3-4 bars and 3G. When I try to use data applications like Facebook, Twitter Safari etc, or even try sending a pic msg it will fail and say no data sent/received. I think it may have to do with the firmware and I wanted to try try downgrading to 7.0.0 to see if that will fix the problem

Cellular Data option replaced by Mobile Data

I've had a bit of strangeness with my iPad and iTunes recently - full story here if anyone is interested anyway as part of this I restored my iPad to factory settings, however I've noticed now that in Settings 'Cellular Data' has now been replaced with 'Mobile Data'.
Now even more strange is that prior to this strangeness with my iPad and iTunes I'd updated my software to the latest version of iOS; 6.1.2 and had created a backup, now when I initially reset my iPad and deleted everything this was when I first noticed the wording had changed - however when I restored my iPad from an iCloud backup - not forgetting of course this was also done when iOS 6.1.2 was present on my iPad it changed the wording back to Cellular Data. So I'm currently wondering what the 'correct' wording should actually be? Is it Cellular Data or Mobile Data?
Realise from the iPad User Guide, Cellular Data appears to be the correct wording, but perhaps this is out of date? Odd though wouldn't you agree?
Regards,
Steve

It depends on your Language choice.
For regular (I guess American) English the correct wording is Cellular Data, if you choose British English, then it becomes Mobile Data.
So make sure that you did not change your default language in between backups.
Settings->General->International->Language->(Choose Language)

Phone data usage info vs ATT data usage info

I have a 200 MB data plan so I watch very carefully my data usage. The problem I have is that I get different information depending on where I look. I have 3 different sources:
- iPhone seetings -> Cellular data usage: 6 MB sent / 45 MB received
- AT&T's website (myATT): ~36 MB of data used
- Data Usage Pro app (from the AppStore): ~36 MB of data used
Which one is the most reliable? Obviously the last 2 sources match, but then why do I get a much higher amount when I look in the phone settings? I got the phone (iPhone 4s) about 1 week ago, with a new AT&T line, so I assume everything was reset when I started to use it...
What source should I trust? Why so much difference?
Thanks for any tips!

items downloaded on your computer internet connection will not affect the usage on your iphone data plan. howver if the applications you downloded have an online componant then that would affect your data plan.
-mvimp

What is "Data Usage"

I have a Samsung Stratosphere. My plan allows 4 gb. of usage monthly. For the first time in over two years of owning this phone, my Data usage has gone over 1 gb. what exactly is considered "Data Usage" and how can I manage it?

Data usage takes place when you use your phone for visiting Web sites, emails, apps like Facebook or Instagram when you are not connected to wifi. You Can Manage it By in settings Under data usage and limit mobile data usage and set limits with the graph. Or by simply watch what you are doing when you're not on wifi don't stream audio or video as much. You can also add family base feature for $5/ month which let's you make hard stop on mobile data at 4G for example and you mange that from your my Verizon online via a control panel. It's free for 3 months on a more everything plan also. Hope this helps

Turn data usage over 3G off, only use on WiFi?

Hi,
I want to buy an iPhone here in Japan, where it's available with a Softbank White Plan, which I'm already subscribed to. The plan does not include any data transfer though, so I'd have to pay for every single byte I send and receive. For this reason I want to know if it's possible to turn off any kind of data usage on the iPhone, unless it's connected to a WiFi network. I know this is slightly beside the point of the iPhone, but would be perfectly acceptable for me, as I'm usually around some hotspot or another.
Chrs,
Dav

Airplane Mode turns off all data and cell usage, but Wi-Fi can still be used while this is on. The only problem is, cell service (calling) cannot be used while this is on. You can also turn off 3G, but that still leaves data transfer over anything else on the cellular network on (in the US, it's called EDGE). Bit of a problem, because you would either have to pay for the data usage if Airplane Mode is off, or not receive calls when Airplane Mode is on. This kind of defeats the purpose of the iPhone, unless you can get an unlimited data plan.

I'm accruing data usage when I'm connected to wifi

I'm positive that Verizon is committing Fraud.
10 days ago my husband and I switched from Sprint to Verizon and got new Galaxy S5 phones. While with Sprint, my husband used about 1.5GB of data a month and I used .5GB a month. The reason my usage was less was because I use my phone less (duh) but also because my phone very often wouldn't connect to their service, 3G or their so called 4G at all. My husband didn't have this problem, but I got so fed up with the connectivity that we switched to Verizon. We thought that since I would be able to use my phone a little more and the data would be faster and more reliable, it would be prudent to buy 3GB of data a month even though we were only averaging 2GB before.
Well, after having Verizon for 10 days, we have used 2.3GB between the two of us; .5GB for me and 1.8GB for my husband. In other words, our data usage has MORE THAN TRIPLED with Verizon. This is absolutely wrong, so I did some investigating. I looked at the data usage details spreadsheet that Verizon posts online with the date, time and amount of each occurrence of data usage. Be aware that we have wifi at home (where we are basically every night from 7pm-7am) and my husband has wifi at work (weekdays 8am-5pm). I was SHOCKED to see that the vast majority of my husbands outrageous usage was being incurred specifically during times when he was at work or home, even significant amounts at 2 and 3 o'clock in the morning. Only a little usage was being accrued during the about 3 hours a day when he might not be connected to wifi.
I spent over an hour on the phone today (including 40 minutes on hold) with tech support. They must have thought I was an idiot because they kept telling me about how our phones are using a lot of RAM. I'm no IT expert, but RAM is internal memory and not equivalent to data usage. Then they tried to tell me that the time stamps on our spreadsheets were delayed and that the data was really being used when not on wifi but not showing up on my account until some unknown period of time later. This is ******** and I debunked that theory by turning off my data (when there actually was no usage accrued) and then turned my data back on momentarily at 10:15am. A usage charge popped up a little while later on my account time stamped 10:16am. Pretty accurate, which tells me that the other time stamps are also accurate to within a minute or two; not off by many hours.
Then tech support told me to try a test to see if I can show that data is being accrued when I'm definitely not using it. They told me to turn off my data for an extended period of time, use wifi only, and then check my account to see if data charges are accruing. Well, of course data isn't accruing when data is off. That proves nothing. That does not have any bearing whatsoever on the fact that data usage is accruing when data service is ON but I'm CONNECTED to a reliable, strong, functioning WIFI signal like the one at my home and the one in my husband's office. There are only two explanations left. Either my husband and I are severely psyciatrically disabled and are imagining having working wifi signals and are somehow watching youtube videos in our sleep; OR VERIZON IS COMMITTING FRAUD. Its one or the other, the way I see it.
IS THERE A REASONABLE SOLUTION TO THIS??? Resolving this issue by telling me to manually turn my data service on and off each time I come and go from my house is unacceptable. Verizon, you need to fix your practices and remove the fraudulent usage from my account immediately. Since I'm sure you won't, I'll be switching to AT&T since I still have 3 days to cancel my contract. Third time is a charm, I hope.

I took it off WiFi and complained on their Facebook page. I think their
salespeople telling folks to always stay on WiFi is their way of making
money! Take your phones OFF of WiFi, put Task Killer Advanced (google play
store - FREE) on your phone and hit that repeatedly during the day. It
will shut down the junk running in the background that loves to nom on your
data. The other thing I do is to constantly dump cached data from my
phone. We did all three of these things and we have only burned up .7 of
our 3GB limit since June 1st! Not even a whole GB in 19 days! Also,
remove all updates from every app that your phone came with (bloatware)
every so often. And shut the phone down every night after you run the task
killer and empty your data cache. Somewhere along the line I will learn how
to completely uninstall that darned bloatware and I will pass it on!
Let me know if this makes a difference for you!
-Carole
(Removed)
Personal info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

ITunes to iPod Sync corrupts iPod Music Library - Data Usage Chart Incorrect

Issue 1: Syncing Music Library
Issue 2: Data Usage Sync Displaying Incorrect Data
Conflicting Device: iPod Touch (5th Gen- Model MD717LL/A- 32GB)
Conflicting Device OS: iOS 7.0.4 (11B554a)
Capacity of Device: 28.01 GB
Current (As of February 18, 2014 at 11:30 PM EST) Total Space Used on Device: 19.05 GB
Current (As of February 18, 2014 at 11:30 PM EST) Total Space Available on Device: 8.95 GB
Conflicting Device 2: iTunes for Windows Vista (iTunes 11.1.4.62)
Back Up Config: iCloud
Option(s) selected on iTunes (in iPod Menu):
-Sync with this iPod over Wi-Fi
-Sync Music
     -Entire Music Library
     -Include Music Videos
     -Include Voice Memos
-Sync Movies
-Sync TV Shows
Number of Songs in iTunes Library: 1245
Number of Songs in iPod Library: 1395
Note on Previous Data: This is due to errors with purchased songs from iTunes. I have a downloaded version of the purchased songs with added lyrics as well as a iTunes download for a fresh version of the song (has the cloud icon next to them).
Mutual Step(s) Leading to Issue(s):
- 1 - Open iTunes
Individual Step(s) Leading to Issue 1:
- 2 - Alter, Add, Change, Remove, or Edit any Music in my iTunes library
- 3 - Connect to iPod either via lightning to USB cable or Wi-Fi
- 4 - Click on the "iPod" button on the Navigation Bar
- 5 - Click "Sync" at the bottom of the screen
Individual Step(s) Leading to Issue 2:
Issue: Syncing Music Library
Issue 2: Data Usage Sync Displaying Incorrect Data
Conflicting Device: iPod Touch (5th Gen- Model MD717LL/A- 32GB)
Conflicting Device OS: iOS 7.0.4 (11B554a)
Conflicting Device 2: iTunes for Windows Vista (iTunes 11.1.4.62)
Back Up Config: iCloud
Option(s) selected on iTunes (in iPod Menu):
-Sync with this iPod over Wi-Fi
-Sync Music
     -Entire Music Library
     -Include Music Videos
     -Include Voice Memos
-Sync Movies
-Sync TV Shows
Number of Songs in iTunes Library: 1245
Number of Songs in iPod Library: 1395
Note on Previous Data: This is due to errors with purchased songs from iTunes. I have a downloaded version of the purchased songs with added lyrics as well as a iTunes download for a fresh version of the song (has the cloud icon next to them).
Mutual Step(s) Leading to Issue(s):
- 1 - Open iTunes
Individual Step(s) Leading to Issue 1:
- 2 - Alter, Add, Change, Remove, or Edit any Music in my iTunes library
- 3 - Connect to iPod either via lightning to USB cable or iCloud
- 4 - Click on the "iPod" button on the Navigation Bar
- 5 - Click "Sync" at the bottom of the screen
Individual Step(s) Leading to Issue 2:
- 2 - Connect to iPod either via lightning to USB cable or iCloud
- 3 - Click on the "iPod" button on the Navigation Bar
- 4 - Hover over data usage bar
Description of Issue 1:
-When following steps, sync completes by corrupting all music files on the iPod Touch and not syncing altered/changed/added/removed/edited music with iPod.
-All music is either not shown or greyed out/inaccessible.
-When tapping a seemingly accessible song after sync, song immediately skips to next seemingly playable song. This process repeats until all songs are skipped. After the song is skipped, the song is grayed out/inaccessible. A download circle eventually shows showing the process of downloading the music file again. The file is never downloaded and remains stuck at 0% downloaded.
-Music purchased from iTunes is shown as downloadable and will download properly from iTunes if clicked on
-No known cause
Description of Issue 2:
-When looking at the data usage bar for my iPod Touch the status shows approx. 512 Mbs of data over capacity of the iPod and all data shown is categorizes as "Other"
-No known cause
-Causes Sync to Fail
-No Other Symptoms Seen
Affected Functions with Issue 1:
-Music Playback on iPod Touch
-Playlist Creation on iPod Touch
-Successful Sync Process
Affected Functions with Issue 2:
-Proper and Valid Sync with iPod
Failed Attempted Fixes for Issue 1:
-Restart of iPod
-Restart of iTunes
-Restart of Computer
-Hard Reboot of iPod
-All Combinations of listings above
-Multiple Syncs
-Ejecting iPod-> Removing USB from Port-> Connecting USB to Port again
-Deselecting "Sync over Wi-Fi with this iPod" option-> Clicking "Apply"
-Trying all of the above with and without the Music app running (including in the background).
Failed Attempted Fixes for Issue 2:
-Restart of iPod
-Restart of iTunes
-Restart of Computer
-Hard Reboot of iPod
-All Combinations of listings above
-Multiple Syncs
-Ejecting iPod-> Removing USB from Port-> Connecting USB to Port again
-Deselecting "Sync over Wi-Fi with this iPod" option-> Clicking "Apply"
Successful Attempted Fixes for Issue 1:
- 1 - Open iTunes
- 2 - Connect to iPod either via lightning to USB cable or iCloud
- 3 - Click on the "iPod" button on the Navigation Bar
- 4 - Navigate to the "Music" Tab on the Navigation Bar
- 5 - Deselect "Sync Music"
- 6 - When pop-up comes up click "Remove"
- 7 - Click "Sync"
- 8 - Wait for Sync to Finish
- 9 - Reboot iPod
- 10 - Reselect "Sync Music"
- 11 - Click Sync
- 12 - Wait for Sync to Finish
Successful Attempted Fixes for Issue 2: N/A
Unattempted Known Fixes for Issue 1:
-iTunes Match (I do not want to pay extra for this service)
Unattempted Known Fixes for Issue 2:
N/A
Annoyances of Issue 1:
-Having to delete all songs and redownload all songs onto iPod, it's very time consuming and frustrating due to the fact this doesn't always work.
-Having every song I bought on iTunes show twice- one downloaded with lyrics and one not downloaded without lyrics.
Annoyances of Issue 2: Disrupts the iPod Sync process (does not let it complete or even start- no error messages occur though) and I am unable to see the proper state of my iPod.
After Effects for Issue 1: A copy of any song purchased off of the iTunes Store is
After Effects for Issue 2: N/A
Occurrence Rate of Issue 1: Every Sync
Occurrence Rate of Issue 2: Occasionally during sync or daily iPod status check.
Origin Date of Issue 1: January 1, 2014 was the first noticed occurrence of this.
Origin Date of Issue 2: January 1, 2014 was the first noticed occurrence of this.
Note: If there is anything else needed please tell me- I would like to find a better solution or have this turned in as a bug. Thank you for your help!

Were you ever able to solve this problem? If so,
how? If not, did you see the same slowness copying
the files in Windows Explorer from the NAS to the
iPod?
No I wasn't. To be honest I have essentially given up as even if I can fix it, disk space is cheaper than life is long!
Using the NAS in general is no problem. In fact, once iTunes got beyond the initial working out of what needed to be removed from and copied to the iPod, having all my MP3s on the NAS and copying direct to the iPod was no issue.
Following some sage (and frankly scary!) advice at ilounge (http://forums.ilounge.com/showthread.php?t=163611), I've decided to keep two copies of my MP3s. The fact that my fiendish NAS plan has failed is hurting more than the not-all-that-traumatic reality of duplicating 140GB of files if truth be told!

Unexplained Data Usage While iPhone is Not in Use

I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..

MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone

Mandatory data usage charge

To whoever it concerns,
After a very rude and unpleasant trip to my local verizon store, I have just found out that in order to get a normal phone-sorry the "feature" phones looks extremely cheap for a bussiness professional- I must pay a mandatory data useage charge of 10$ on top of my already high bill. This is absurd because I never use any "data" anyway on my plan as it stands, so in order to get the phone, which by the way I already owned without this extra charge, I now must pay 10$ for internet that I will never and don't even know how to use. Whoever thought this was a good idea is insane. While this might trick a few innocent people who simply do not notice the charge at first, I can almost guarantee you will see a substantial drop in customers, including myself, my family, and all of my friends.

Just remember to turn off your cellular usage while you're in Wi-Fi areas, because you will continue to accumulate data usage even though you're using WiFi...at least that's what happened to me.

How to control my data usage

could i turn the cellular data off and then turn it on when i need it what would that do would att charge me for turning it off and using it like that or ken i just turn it on when i need or want to use it ?

You should check with AT&T, but it should be fine. The switch is there to help you control data usage. Just leave it off unless you need it.

Charged for Data usage I didn't use

I have been experiencing extreme amounts of data usage for the last two months. I just checked my usage 6 days into the billing cycle and I am already at a gigabyte. I have not changed usage habits since I have had this phone. I have a Samsung Galaxy 4G phone, I do not download pictures, music, or video. I usually get 10-20 emails a day and use the navigator occasionally. I do not use a mobile hotspot and use WIFI in my home. I have contacted Verizon about this and they were no help. I noticed on the community forum that many people are experiencing the same problem. My wife and I each have phones with Verizon and a Verizon home phone all of which are on expired contracts. We have done all the things recommended by the forum and I now wonder if this is a ploy by Verizon to get us to up the data on our plan. Is it possible someone can hi-jack the data from a cell phone? If I don't get this resolved I will be looking for another provider soon.

No there is no secret ploy by Verizon. Please people enough with the conspiracy theories. Explain how come we never have these issues? We have 5 lines on a 6 GB data plan. That's far below the 10 GB the website recommends. The most data we've used in a month in 2.5 GB. Now if Verizon had this plot to secret up people's data to get them to get higher data plans they are sure doing a lousy job if it on my lines. Am I on Verizon's "do not scam " list or something?
You may think you have everything set right but obviously you don't. Most of the issues here are with iPhones because Apple stupidly set every to use mobile data as the default and in fact makes it where some apps ONLY work on mobile data. Some apps have background data that use mobile data and do it constantly. I suspect it's your e-mail app. Assuming your phone is a Galaxy S4( you don't really make that clear ) Go to Settings them press Mobile Data set the data usage cycle to the dates that your billing period is and it should tell you EXACTLY which apps are using data during your billing cycle. Then you can press the app and it will tell you how much foreground and background data that app is using.

Unlimited Data Usage??

I have a very basic question. I have Comcast (up to 35Mb/s down). I am a very heavy user. Earlier this month, I was contacted by Comcast and advised that I exceeded my data usage for the month. Data usage?? What data usage? Come to find out that, regardless of the tier one is on, the limit is 250GB/month. In July, I used 1.6TBs. I am looking for an alternative. I have read, only from external forums dated from late 2008/early 2009, that Verizon does not cap. Can someone please either confirm or dispute this? If someone can point me to a specific statement in Verizon's contract or policies stating one way or another that would be even better. If not, a definitive response one way or another would suffice. Thanks

Many residential ISP's are implementing usage caps to protect their customer base from individual users who unduly burden the backbone networks with disproportionate amounts of data traffic and as a result degrade the overall performance of the network for everyone. 250GB is a LOT of information for traditional residential user connection -- particular since you are explicitly prohibited from running any kind of "server" based connection.
With that said, I am not aware of any communicated limit from Verizon although atypical usage is certain to gather someone's attention, I suspect. To which I refer you to the Terms of Service agreement:
Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell the Service, use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.
In short, if they see a problem, they can enact a bandwidth usage limitation and can take the remedies outlined therein. YMMV.

Huge mobile data traffic on 4.3.1

Hey,
a few minutes ago I checked my usage and the traffic says 4,0 GB sent and received! I didn't even got 1,5 GB in a year and recently a reset the phone so that the counter was on zero. Now that I updated to 4.3.1 this appeared´. Does anyone notice the same problem? I am on vodafone Germany with a factory unlocked 3GS 16GB. So far I have no problems with the bill because I have a flatrate thats now down to 64 kbit/s cause it's over 1 GB traffic but maybe some others will have a huge bill at the end of the month.

You're not alone. I upgraded my Mothers iPhone3GS last week and last night she received a text message from o2 saying she had hit her 500MB data allowance.
I checked the cellular data usage statistics and received data was at 490MB.
My Mother has about 3 apps none of which will be big data consumers. She barely knows how to text let alone start racking up that kind of usage. I think there has to be something wrong with the 4.3.1 update which is a bit scary if you think there will be people out there without inclusive data plans or overage charges.
I'll be interested to hear if anyone else there is observing similar behaviour.

Data usage notification though mobile data off

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