Data usage numbers are out of control!

I have read some other post that make me believe there is a problem on Verizon's side in terms of data. My husband and I both have iPhone 5c and we are currently on the 20gb plan. Even though we both do the same things on our phones and generally use them the same amount of time, we are once again this month over our 20gb and once again it shows me using 3x more than he has used, an alarming 16gb in 3 weeks, I cant even begin to fathom this even being possible since I do not watch videos or stream music on my phone. Yes, a lot of email but even using the data calculator on Verizon site where I estimated higher than normal numbers it says I should expect to use about 4-5gb a month, not even close to 16gb in 3 weeks. I love my iPhone (had one with Verizon a few years ago and never used more than 2gb a month with 4 phones on that plan) and I really enjoy Verizon as a carrier, but one more $300+ bill and I can see my husband switching us right back to our old prepaid devices. Hope something can be figured out with this. I am very tech knowledgable and have been through all my settings, my phone is not showing me using nearly as much as Verizon says I have used. If anyone has any suggestions besides the normal "check settings" I am all ears!

You can disable it in the apps manager if it came pre-installed. You can just Uninstall it if you installed it on your own.
Snapchat, Facebook, and the like IF you hit the home button instead of the back button they'll run in the background and eat data. Some of them regardless if you use the back button they'll pole for data every so often.
Don't trust the time stamps in when you use data. Sometimes it was data you used much sooner in the day than the time it shows you. All carriers do this and there should be a disclaimer telling you this which most user never notice.
I use social media, but never on my phone.

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All my stored data in Numbers are gone. What do I do?

All my stored data in "Numbers" are gone. What do I do?

every workbook is gone, data in one workbook is gone? Cant open a workbook, any workbook? Please be a little more specific as to the circumstances so we can try to help out.
Thanks
Jason

Costs are out of control!

Wow, I am exhausted after searching your website for 30 minutes to find an email address. NOT customer friendly, and this is coming for a long time, loyal Verizon wireless user. I have watched your prices spiral out of control, and I have had enough.
I have been waylaid recovering from surgery and am just getting around to paying bills. And WOW - what the hell is going on with my phone bill? It has SKYROCKETED! I even went to the store last month in an effort to save some money, but now I am paying more than ever. This has got to stop.
Every other phone company is running specials except for Verizon. I am one step away - ONE - from walking away as a customer. What can be done about these EXCESSIVE bills TODAY? I can join Sprint with my boyfriend, his son and ex-wife ---- 4 lines for $100 a month (less with my discount) with more gigs than Verizon, and they will buy out my contract. $25 bucks a month for unlimited talk and text? Help me now or watch me walk.

nolies2014 wrote:
I am in the same boat. Got a broken arm, needed the phone a lot, thought I could upgrade to 900 minutes for the remaining 9 days of cycle and onward, and the new bill is a full 75 dollars more than I expected. They charge you to upgrade or change plans. Hey, I wanted to give you more money! But don't steal it out of my pocket and then not have someone who can make an adjustment quickly.
I've been a customer over ten years.
Time to switch companies? If I don't hear good news back shortly, that is the plan. I don't count.
No they don't charge you to change plans they do prorate you. Nothing got stolen you should have backdated the change to the start of the billing period. You honestly thought you we going to get 450 AND 900 minutes in a month?
here's how it works in your scenario. you had 450 minutes 9 days left that means you used 21 days. 21/30 is .7. So you get 450 X .7 or 315 minutes in the first 21 days. Anything over that is going to be an overage charge. The last 9 days out of 30 is .3 so 900 X .3 is 270. So you'd get 270 minutes for the remaining 9 days. Anything over that is an overage. If you had backdated the change to the start of the billing period you would have had the full 900 minutes for the whole month. I'm 100% sure on the website it ask you if you want to backdate the change.
Also if you don't want to worry about overages on minutes then switch to More Everything, UNLIMITED minutes. Good luck with T-Mobile's cruddy coverage. Hope you don't plan on traveling.

My MacBook pretty much has a virus I guess because I've never had a Mac before. But I do know something is wrong because my Internet is freezing says I have no Internet connection which I do pop ups are out-of-control I can't change Yahoo off my

last night I was downloading something for church (I am new to Mac notebooks it's the first one I've ever owned and I've owned it since March 2014). I have never had a problem ever with this computer that's one reason I love it. So after I was downloading this thing it sent me somewhere and to download my file so I had download my file well I don't think it downloaded the file I wanted because I never saw that file ever again I've tried everything to figure out what's going on because now my Internet is pretty much crashed it says that there is no Internet connection I have pop-ups that want to stop me using my Internet and says it's unavailable then last night when I was on a site I have all these things at the top and at the bottom that show me other prices for things and I can't figure out how to get those off I go to their website for removal and there is no removal for Mac. Google is my search engine it will not let me put in Google when I go to type for google it throws me on Yahoo no matter what Yahoo has pretty much taken over my Internet and I don't know what to do it it's a mess. Can someone please help me I am definitely not Mav Savy.
Thanks a bunch

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

I want my pictures and videos to be sorted by the time and date they were taken. I have Lilghtroom sorting by the creation date, but the videos are sorting separately from the pictures even when the creation dates indicate they are out of order.

I have set the sort order to be by the creation date of the pictures and media I have in the catalog. But the pictures appear first, in chronological order, then some of the videos follow, in their chronological order, but the videos and pictures don't mix amongst each other in straight chronological order. How can I fix this?

I think it’s only possible to see raw and jpeg stills side by side e.g. in true chronological order after setting LR prefs. Your video files will automatically show up in the Video smart collection. So you can view them in one place regardless of which folders they are stored in. Otherwise move your images and videos into a new collection and drag them into the order you want, where they will remain fixed. Or use the library filter to define a date range.

My Photos Are Out Of Control

On the summary of my phone in iTunes it says that I have over 400 pictures. On my phone however, it says I only have 78. These photos are taking up a lot of unnecessary space!

Hello BelinaJo,
Welcome to the Apple Support Communities!
I understand that you are seeing a discrepancy in the number of photos your iPhone shows verses what iTunes shows. In this situation, one troubleshooting step that I would recommend would be reinstalling the iPhone Operating System.
First, for safety, either back up your iPhone to iTunes or iCloud.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Next, I suggest placing your iPhone in recovery mode and performing an update. This will reinstall iOS without erasing your data.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Have a great day,
Joe

Cannot insert date into numbers 3.1 using ctl shift d

can no longer insert date into numbers 3.1 using control shift d

Hi Gerald,
If you are inserting the current date a lot, and want a simple keyboard combination to do it rather than fiddling with formulas in Numbers, here is an easy way that takes advantage of some neat functionality built into every Mac that is much easier than it sounds. It requires the investment of just a few minutes of time to make a one-time setup of an "Automator service." Thereafter inserting a date is just a menu pick or keyboard combination.
1. Open Automator (in your applications folder) and choose Service as document type:
2. Drag 'Run AppleScript' action from the left over into the right pane:
3. Copy the following script and paste it into the right pane (replacing all of the default text in the pane):
on run
          set date_ to ((current date) as string)
set the clipboard to the date_
          tell application "Numbers"
activate
                    tell application "System Events"
keystroke "v" using {option down, shift down, command down}
                    end tell
          end tell
end run
4. At the top of the right pane choose 'no input' for 'Service receives' and 'Numbers.app' for 'in'. (On my machine I have the old Numbers renamed to Numbers09 so the script doesn't get confused).
After you click the hammer icon (to "compile") your right panel should now look like this:
5. Name the service "Today" or similar and move it to the Library > Services folder. (If it doesn't save automatically to that location you can File > Export in Automator, choose the 'Desktop' for 'Where', then in Finder open a new window and hold down the option key and choose Go > Library > Services, and drag Today.workflow from the Desktop into that folder.)
That's it. The service is ready to go. Thereafter, whenever you want to insert the current date, just pick Today from the Services menu:
6. Or, to make this even easier to access, choose Services Preferences and assign a keyboard shortcut to the service:
SG
Troubleshooting notes:
This should "just work." But if it doesn't for some reason, try one or more of the following:
- Rename the old Numbers (the one in the iWork '09 folder under Applications) to Numbers09 or similar.
- Check to make sure you aren't using the same keyboard shortcut for something else.
- Remove 'Day of the week' from your "Full" date format in System Preferences > Language & Region.
- Try revising permissions under System Preferences > Security & Privacy > Accessibility > Privacy.

Task Line Numbers Move Out of Order When Adding Resource to a Task

I am using MS Project 2013 and we are in the process of setting up Project Server 2013.
When I add a resource to a task and close the summary task and re-open the task is moved to the bottom of that section and the line numbers are out of order.
For example line number 382 is the third task under the summary task. When I add a resource, hide the subtasks and then expand the subtasks line number 382 is now at the bottom after line 389. The line numbers then go 381, 383, 384... until 389
then 382 is after 389.
I want to keep the tasks in sequential order.
Has anyone seen this problem before? I have done extensive research online and cannot seem to find any one with a similar issue.
Thank you! :)

Hi Dnbree,
Do you have any filters applied to the view in Project Pro? Try to change view and check if you experience the same issue.
Also check if the view uses a sorting in the view tab of the ribbon, such as sort by resources.
Hope this helps.
Guillaume Rouyre - MBA, MCP, MCTS

Why the large data usage

my son's iphone usage says his phone used 10mb today alone. He's connected to our home wireless network when at home and doesn't surf or use his phone while away from home. What could be causing the large cellular data usage numbers?

Make sure it's backdated. If you don't do that then it won't go into effect until next billing cycle. Most common mistake people do.
Things to consider:
Updates set on automatic on laptops and computer will randomly use your data. The biggest day is usually the first Thursday(IIRC) of every month on window devices(or whatever day after that you decide to turn them on). Also apps will auto update themselves(chrome for example. Plugins as well). To help reduce data usage it's best to make sure to turn auto updates off and manually check them.

Are there any apps which will allow local calling using data only that do not require any special numbers called out initially and does not require the receiver to have a similar app or account?

Are there any apps which will allow local calling using data only (not minutes, no extra charge) that do not require any special numbers called out initially and does not require the receiver to have a similar app or account? Just for random local calling.

Yup.
Here is a way you could solve this by adding an extra column and a small lookup table:
The lookup table is here for the copying:
0
1
k
kilo
2
M
mega
3
G
giga
4
T
tera
5
P
peta
6
E
exa
7
Z
zetta
8
Y
yotta
In table 8 (the one on the left in the image) column A is where the values are.
B1=A1÷(1024^VLOOKUP(INT(LOG(A1, 1024)), Binary Prefixes::A:D, 1))&" "&VLOOKUP(INT(LOG(A1, 1024)), Binary Prefixes::A:D, 2)&"B"
this is shorthand for... select cell B1, then type (or copy and paste from here) the formula:
=A1÷(1024^VLOOKUP(INT(LOG(A1, 1024)), Binary Prefixes::A:D, 1))&" "&VLOOKUP(INT(LOG(A1, 1024)), Binary Prefixes::A:D, 2)&"B"
select cell B1, copy,
now select all the cells in column B, paste

Photos recently changed from sequential numbering to date/timestamp. When I import into apps for editing they are out of order. What can be done to change back to sequential numbering instead of date/timestamp?

Photos recently changed from sequential numbering to date/timestamp. When I import into apps for editing they are out of order. What can be done to change back to sequential numbering instead of date/timestamp?

The date information is taken from the camera which writes it to the file. This needs to be set to the correct date and time in the camera itself.
The order the images are shown in the Library mode is set by clicking on the sort button in the tool bar, which if not showing can be activated from view, tool bar. There are different sort orders that can be applied including sorting by file name. You can also sort by dragging the images to the order you wish them to appear in by selecting user order.

Keep getting kicked out of apps or videos or Facebook when they are loading. Data usage says low memory...

I keep getting kicked out if apps Facebook or videos as they load... Under data usage sent to apple it says low memory, how do I correct this?

HOw much empty space do you have on your device? If it's trying to download or buffer the video and there's not enough local storage then it may kick up an error

Data usage skyrocketing and I can't figure out why

I've been watching my AT&T data usage recently. I have the original iPhone and had expected to replace it this year. That will apparently cause me to lose the unlimited data plan, as per AT&T's latest announcement.
For some reason my usage, which used to run about 70-100MB/month, is getting towards the 1 GB level and climbing. Last month it was 770 MB. My bill details only show data "out," nothing "in." Most nights around 2:30 a.m there is a lot of activity, anywhere from 60KB to 80,000KB At that time the phone is asleep (as I am) and charging -- but not connected to a computer.
I've turned off Push email (which disables "find my Phone.") I have all app notifications turned off. My phone does not have GPS. I have wi-fi at home, but a lot of data transfers seem to be at times during the day when I believe I am connected via wi-fi. Except for the occasional App Store purchase on the fly, I download from iTunes to my Mac and sync with USB cable.
I do have 4 email accounts besides MobileMe and I retrieve mail manually to save battery life.
With the 2G iPhone on Edge, I cannot do streaming video and other things that I would want to do with a more capable phone. I am paying $99/year for MobileMe and have been advised to cripple it. AT&T customer support suggested that apps are the problem, but gave me no guidance on figuring out which apps might be the culprit(s). My understanding is that the iPhone doesn't allow apps to run in the background. I know Apple doesn't update without permission. I am not subscribed to any AT&T services that I know about.
I just want to understand how this all works. If there are some apps that are misbehaving, how do I figure out which ones? I do not want to get an expensive new iPhone and find out I can't afford to enjoy it.
I have restored the phone to factory settings twice in the past four months on advice from Apple.
Does anyone have any thoughts on this?

ksujeff99 wrote:
I have the exact same issue, as do some other people at the end of this macrumors thread. http://forums.macrumors.com/showthread.php?t=576888
I have MobileMe and 3 other email accounts but I don't think that's the issue. My 3GS is consistently doing accessing the 3G network middle of the night when I have a full WiFi signal from my home network. There is no reason that I should have any data activity during this time.
A Mac Genius told me that when the iPhone goes to sleep, wi-fi is disconnected. This means the phone is then on the cellular network. In my mind that is a design flaw. The phone goes to sleep to reduce energy usage, but the cell network uses more energy than wi-fi. That's a separate question from the data use issue, which is relevant for several reasons: cost, user control and privacy.

Disable itunes radio - Data charges out of control

My son discovered the new iTunes radio on iOS 7. Great new music. Unfortunately when he is at school or out and about he is on cellular data. And in just a few weeks he is well over 2GB of data. I tried disabling this in Settings - Restrictions but can not find a way to turn it off.
I don't want to take away his phone, but I will have to, if I can't control the cost that the carrier is extorting for data usage.
Sad Dad

Sorry mistercoffee1, I didn't mean to come across as unappreciative. You are likely right as well that "A disciplined child who is respectful of his parent's wishes won't have to." But if kids were disciplined and respectful 100% of the time, then we wouldn't need the restrictions in the first place. We could just tell the 15 year boy to avoid temptation and then be disappointed when he fails, and pay the carrier for his mistakes and take away his communications device. Or we could remove the temptation (phone altogether or enable restrictions), avoid the inevitable costs and disappointment until such time they mature to the point of full accountability and responsibility. I do like knowing where he is and having the ability for either of us to contact one another. Which means I really would like to have data enabled on the phone (FindMyFriends as a condition of having the phone, and locating a lost phones) but not pay rediculous rates for data to a carrier. 4 of my 5 iPhones are unlimited grandfathered devices, his is not and no options to do so.

I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of

I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of order. The last version sorted fine.

Welcome to Apple Support Communities
When you install the new iWork version, the old iWork version is kept, so it looks like you are opening your old version.
To fix this, open a Finder window, choose Applications in the sidebar and drag the new Numbers version to the Dock, so you can access to it quickly. Open all documents from this version. I don't recommend you to delete the old Numbers version in case you need it.
Respecting to the second question, you will get better answers in the Numbers for OS X forum

Data usage numbers are out of control!

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