Data usage rounded up to nearest GB in Bill summary; Cannot download details as spreadsheet

Two problems:
1. Bill summary misrepresents data usage, rounding up to the nearest GB, for one of our 4 lines.
2. Data detail "download to spreadsheet" does not work.
My account has 4 lines. I have an old Family Share plan (no longer available) for 700 minutes; a "feature" for unlimited text; and individual data plans for each of the 4 lines. My daughter has a 2 GB data plan.
Latest Verizon Wireless bill says my daughter used 1.0000000 GB of data. She didn't think so. I logged in to Verizon, went to "View Bill". then for the Bill Period: May 29, 2014 - June 28, 2014, I selected "Details for" > "DATA". I see all the usage by date and time; I can adjust the display from default "KB" to "MB". Then I clicked the link "Download to SpreadSheet ".
Unfortunately, I get a file with only one line, just the headers, no data:
"Date" "Time" "Usage Type" "Description" "Minutes" "Application Price" "Total"
As a workaround, I can select and copy the data on the web page, then paste it into a spreadsheet program. I added a "sum()" formula and found that she used only 325 MB, not 2 GB.

Does the bill say she used 1 GB or 2 GB? You had mentioned them both.
As far as the usage, it's not too say she literally used that much but to say that she used that much or less. It may not matter since she has the 2 GB/$30 which means that you would be billed the same way either way.
Your inability to download the spreadsheet may be due to an issue with your browser.

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Message was edited by: sberman

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See my log:

I have had VERY high data usage. 3GB in a few hours time. Verizon help line could not figure it out. I had a Verizon Jetpack 890L. I up graded to a newer model Verizon Jetpack MiFi 6620L in the middle of November. Data usage when even HIGHER! I noticed HIGH data usage in August of 2014. The HIGH data continued in September, October, and November of 2014. The newer Jetpack MiFi 6620L used even MORE data!
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At this point I have run out of options!

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Good day
I heard to learn this the hard way when I got my Z10 & Q10 has the newer OS does not do data compression!
Do you have any apps running in the background? refreshing?
I got app to monitor my usage it was only was $0.99 I got Instagram sideloaded and that was my main source of data being used!
This is the app I'm using
http://appworld.blackberry.com/webstore/content/25739873/?countrycode=CA
Want to contract me? You can follow me on Twitter @RobGambino
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yes, you are correct, the phone comes with a bunch of apps that you may never use and can not remove them.
I went a few rounds with verzion several times, they basically say its there if you want to use it.
yes, you PAID for a phone you have little control over and they FORCE you to run apps (ever notice that skype runs a service that auto restarts if you kill it?). they say it's a small amout of resources and it's there if you want to use it.
Like you, I don't want to use it and I want it gone but alas Verizon says I must have it and it must run!
- DM6156Quote

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I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
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Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

Data usage rounded up to nearest GB in Bill summary; Cannot download details as spreadsheet

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