Data usage scam? Really upset customer seeking help!

I have been a long time customer with Verizon. Our data usage has become unmanageable!. We have 5 iphones on our family share plan. We began with 10 GB after upgrading one of our phones & being talked into the family share plan by the in-store salesperson! We had the unlimited plan on all lines until then! This is where the trouble started. Each month our data has increased when we've made no changes to how we use our phones. Each time I increase our limit our usage always goes up! We have high speed wireless at home and all use it when at home. We also use Wifi at work. Our kids are in school all day so their usage wouldn't increase drastically.
We are now up to 16 GB. Two of the lines doubled in recent months. I've called Verizon on 2 occasions and spend at least 30-45 minutes on the phone talking with either a Verizon rep or an Apple rep to help determine what the problem is. I honestly believe Verizon is ripping us off! This last time I put what I had learned about data usage to a test using 3 of our 5 phones. I went the cellular data and turned off all apps. I left on the main cellular data so the statistics data would still show. I made sure all apps were closed in the background. I turned off all notifications and turned off all email accounts from checking for mail. I shut down location services also. This should have completely shut down data usage on each phone while they weren't being used. I cleared the data usage statistics on each phone and went to the home screen on each phone. (I took screen shots of each step on all phones for evidence) I waited 5 minutes to go in and check the statistics for data usage on each phone. Guess what I found? Data usage on all 3 phones when nothing was being used!!! After investigating further, I found out the data usage on all phones was under "System Services" When I asked the customer service rep on my last call about this, she offered to give me a credit for usage but would not tell me what the credit would be for or how the phones were using System Services when all data was supposed to be restricted. What a scam - I'm paying $450+ a month now for 5 lines and am stuck with contracts on all of them. It is enough to make anyone mad. Has anyone experienced this and if so, can you provide any help on how to fix this?

micgunn2
You should check your usage on each device to see what may be using data. This can be done via Settings > Cellular > (Optional) System Services.
When you start a new billing cycle, you can reset your usage on each device to account for your usage via Settings > Cellular > Reset Statistics. It's recommended that you setup a reminder via your Calendar to Reset Statistics on the beginning of each billing cycle.
Lastly, there was an issue at one point causing the iPhone (while sleeping) to drop the WiFi connection and default back to the cellular connection. That has since been addressed via an update, but you want to keep each device up-to-date otherwise. [ iOS: Updating your carrier settings ]

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I need to up my Data usage to 10G from 5 G help Can anyone tell me where to go for this?

I need to up my Data usage to 10G

All you hsve to do is log into your account and then got to the change Options tab or click https://nbillpay.verizonwireless.com/vzw/accountholder/services/viewFeatures.action and make change to the feature that you want to change and save changes.

Really upset - please, please help!!!

Have had my iPod shuffle since May and it has worked ok up until now but of course I cannot get help from Apple unless I pay a minimum of $49 so I would appreciate any suggestions from others who may have experienced my problem.
Every song I have ever added to my iPod has played until this last weekend. Now only a few of the songs will play. I tried downloaded the most recent updates which did not work. Then I reset my iPod to factory settings and reloaded all of my music. Now different songs play but in about the same size loop. Am I screwed?
Thanks in advance for your help!

I had a similar fault with my Shuffle back in August where it wouldn't play certain songs, it would just freeze. I took it to the Apple Store where they promptly replaced it with another Shuffle.
It sounds as if your shuffle is still within the 1 year warranty period, if you have an Apple Store in your vicinity, take it there to the Genius Bar and they'll look at it without charging you a penny. If it is faulty, they will be obliged to repair it or more likely replace it.

Weather App Affecting my Data Usage

Hi Community,
Back in October 2013 when I changed my IPhone from a 4S to a 5S I had to go from an “Unlimited” plan to Tiered plan. I went to a tiered planned capped at 2 GB per billing cycle. This didn’t bother me because I would never use all of my allocated data and I usually came in way under 2gb’s
Under my new plan, I set up my data alerts to monitor my usage.   This past week on tuesday, I was notified that my usage was at 75% of the data allowed.   I immediately called VZW to ask how and the tech said that my phone had streamed for an inordinate amount of time around 18 hours while using a app, on the days where my usage was high. The tech was unable to tell me which app, but advised me to take it into the store immediately.
I took my phone into the store and luckily the manager had the same issue on his IPad. He replaced the Sim Card and reset the settings on my phone and credited my account $20 to pay for the extra usage.   Really great customer service!!!
Monitoring my data usage, I noticed that my phone would incrementally use the data plan even while on my wifi.    It would only do it in 8 hour increments, I was led to a previous post via Google (on the apple forums) and I found that the culprit may that I had set up my phone to automatically send diagnostic data.
I shut this feature off, being nosy I looked at the data that was being sent and noticed two odd diagnostic reports titled: Weather_2013_11.08_17:55 and Weather +Stacks 11/10 20:37:47.
The latter (Weather +Stacks 11/10 20:37:47.) diagnostic report I can only assume was informing me that the weather app stayed opened beyond its allocated time. Which prevented the phone from sleeping so it the OS finally crashed the crashed the program.
Also I assume that the report was informing me that informed me in the app it had stayed connected to the weather server for 66,447 seconds, which is about 18.45 hours and used 1147387904 bytes of data or just over 1 GB of usage….
Now I’m not saying that these separate instances are related, but the interesting thing 11/10 I was shown according to VZW that I had amassed 66.51 MB’s.
I am wondering if anyone else has seen this correlation. I have attached screenshots to clarify any confusing parts of the story.   there are three pics, so scroll all the way down

Settings > Cellular only counts cellular data. I can verify that because I'm on AT&T and that carrier offers a service whereby you can telephone *DATA and receive a text message from them telling your month-to-date cellular data usage. I can compare that number to what I see in Settings > Cellular and the two are pretty well equivalent.
Again, I do a Settings > Cellular > Reset Statistics at the end of every billing month.
UPDATE - I said "month-to-date cellular data usage" above. I should have said "billing period to date."
Message was edited by: sberman

What is going on with the data usage on the S5??

Ok so I had the S4 and I used maybe .32 (yes .32) data a month. Now that I switched last week to the S5 I am already at .50. Why is there such a data increase?
The only things I got listed on are:
wifi- my house has wifi
sound- got to hear
screen rotation- set default
mobile data- set default
sync- set default
I admit I might be missing something. But I have not used the S5 any more then I did the s4.
Ideas??

E5Destroyer,
We'll get to the bottom of this together. I absolutely recommend trying what Ann154 and Bearone21 touched upon. You can use this webpage to manage a good majority of your data: http://vz.to/1khMmTJ and keep it where you want it to be. The "Restrict Data Usage by App" section is especially helpful.
SarahO_VZWotto
Follow us on Twitter @VZWSupport

Please help, my data usage is increasing and i dont know why?

Hi, Iv had my blackberry for about 3 weeks and all was fine until yesterday.
The data usage continuously increases even though im not connected to the internet or any applications.
The only way i can stop the data usage increasing is if I turn the phone off or turn off all my connections to vodafone and wifi...
I have deleted all the applications on the phone so it cant be them
I have deleted all email accounts as well
is there any way that I can find out what is causing my data usage to increase in this way (It even increases whilst im not even using the phone)
Or is there a customer services number I can call that may be able to help me?
any help would be greatly appreciated
Thank you

If you press and hold the Menu Key, how many applications show open? If there are more then five, select them and press the Menu Key and select Close.
Then test to see if your data usage is better. If you are still having issues after this contact your wireless provider for further support options.
Cheers,

My iPad has a Charging battery sign but it won't start up help me cause i'm really upset...

My iPad has a Charging battery sign but it won't start up help me cause i'm really upset...

After following deggie's advice, charge the iPad overnight. Be sure to use the charger that came with the iPad. Do not use an iPhone charger. Do not use an iPod charger. Do not use a computer USB port.

Access Account assignment data inside custom search help

Hi Experts,
I have faced with a challenge and I am stuck. Need some expert advise. I am developing a custom search help for GL account. Inside the search help exit I have to know what is the account assignment category of the accounting line i am currently accessing in WEB UI. for example i have one item in SC and there is a cost distribution between cost center and WBS element. Now i want to access GL account search help from second line in the account assignment ( ie from line having WBS as Acc Assignment).
one approach that i can think of is Enhance Accounting WD component and capture the details in a static attribute of a custom class and access them inside the search help exit. I know this will work. But i am looking for more clean approach.
I saw below code in WD comp method GET_BO_INFO of component controller.
lo_task_container = /sapsrm/cl_ch_wd_taskcont_fact=>get_task_container_instance( ).
   CHECK lo_task_container IS BOUND.
* Get the BO type
   ev_bo_type = lo_task_container->get_bo_type( ).
* Get the BO mapper, BO GUID, and item GUID of the lead selection
   CASE ev_bo_type.
     WHEN /sapsrm/if_pdo_obj_types_c=>gc_pdo_shop.
       lo_bom_sc ?= lo_task_container->get_bom_sc( ).
       ev_hdr_guid = lo_bom_sc->/sapsrm/if_cll_bo_mapper~get_bo_guid( ).
       ev_item_guid = lo_bom_sc->/sapsrm/if_cll_bo_mapper~items_get_lead_selection( ).
I am not sure if this works. But even if this works I can not get the exact accounting line that the user is currently processing. Any ideas????
thanks
sankar.

Hi,
Any Ideas?

Can you help me re: data usage?

Can anyone tell me why I cannot get data usage at this time? I have removed sim card and put it back but to no avail. Where can I fine data usage online?

That is definitely strange, twitterbird. Are you referring to data usage through your My Verizon App? Does it just not update, or does it state that the info is not available? Have you tried accessing this information directly through the website?
NicandroN_VZW
Follow us on twitter @VZWSupport

A few questions on upgrade fee, overage charge on prorated bill, and data usage when phone is on WiFi

1st question, I bought 2 iPhone 4s's Dec 2011, unlimited plan which was up Dec 2013. April 19 2014, I bought 2 iPhones, 1 5c, 1 5s with the more of everything plan, which is not more of everything, it's far less then my old plan, but whatever. I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired, I bought 2 new phones and was forced into a new plan in order to get new phones, how is this an upgrade? Never been charged in all these years(early 2000's I became a customer) of being a loyal Verizon customer of an upgrade fee, unless I was upgrading my phone before the contract was done. If I was a brand new customer to Verizon would I get charged this upgrade fee?
2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days?
3rd question, really 5 days and I used 371.77 MB's of data? Strange, didn't get the new phones until after 6pm on April 19th, yet I have all kinds of data charges on that day, when both phones were in my home, connected to WiFi the entire day. I spent the entire day online jerking around with 2 different Verizon employee's over getting new phones and a new plan in my home, on my computer, never touched my phone the whole day. Couldn't the day before I smashed the screen beyond use. So how on earth did I have all these data charges on that day? Now I could understand if I had, had the new phones earlier in the day, because there seems to be some strange glitch with these iPhone 5's were you use data, even when your phone is connected in your home to WiFi, but these were the 4s phones during the times of these data charges..
I'm not happy at all, first I got jerked around by 2 different Verizon employee's online, every option I tried they had some stupid reason why I could not do that and that I had to go with 1 option, I got so fed up, I didn't process my order online. I then turned around and went over to Sprint and spent time online with a Sprint employee, where I did not get jerked around, where I could have placed my order and then went to the store and picked up my phones right then. But no I was foolish, long time Verizon customer, happy with Verizon until this day, so I got in my car, drove to a store and spent an hour doing the whole process over with a nice friendly store employee(not a Verizon store). Now I get these upgrade fees, overage fee for 5 days of data service, where I was not over my monthly 1 GB, and all kinds of data charges appearing in the 5 days of the bill cycle on these new phones. Might not be much strange added on data to some, but in 2 years 4 months of the 4s iPhones, never used more then 1 GB a month and now so far I will exceed that 1 GB in this new billing cycle and by at least 1 GB, it would be 2 GB's except I shut one phone completely down and the other one is down to bare minimum, when nothing has changed in the way we are using our phones, and we are not using more data. I have now completely shut my phones cellular data off, I've turned it on in this billing cycle 6 times, bare minimum of only when I absolutely have to. The other phone, I can't do that with, and that phone is going through double, possibly triple the amount of data then the 4s, same user on both phones. I do now shut the cellular off of that phone when it comes into the house and it's not turned back on until it's out my door, so I will see if these strange data charges stop for when the phone is in the home hooked to WiFi. On top of that, I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?

I will try to address your concerns - and explain why things are as they are ... you may not like the explanation but hopefully it will help you understand what has happened and what you can do moving forward.
I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired ... If I was a brand new customer to Verizon would I get charged this upgrade fee?
Verizon's definition of "upgrade" is purchasing phone at a discount and agreeing to a new contract - if you are a brand new customer, you pay a $35 activation fee. If you are an existing customer, you pay a $30 upgrade fee - this has been in place for about 2 years now.
2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days? You only had the new plan for 5 days - pro-rating means you get about 34 MB per day, or about 170 MB for those 5 days. If you used 371, that a 200 MB overage. You likely were only charged for 5 days of the new plan as well...
... I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?
My daughter recently upgraded from her iPhone 4 to a 5c - her data spiked and she used nearly 1 GB in the first week where that was about what she uses an entire billing cycle. We went through all her data settings and discovered she had about 10-12 apps (Facebook, Instagram, etc) that were updating all the time, connected to wifi or not. She shut most of those off and will open the app and update manually when she is on wifi. She downloaded and is using Onavo to manage her data and understand what gets used and when. I hope we have it under control, but the defaults on the iPhone 5 seem to turn on everything to update constantly, and that's just not a good thing.
It does seem the iPhone 5 series takes more work than any phone I've ever used to keep data usage manageable.

Unexplained Data Usage While iPhone is Not in Use

I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..

MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone

Sudden increase of data usage with my jetpack.

This is crazy! For the first few months using my jetpack, my usage was consistent with my usage when I was with Sprint. I monitor my usage on a regular basis. So you can image my surprise when I received two text messages in the middle of the night, 15 minutes apart telling me I was at 75% and the 90% of my 14 gig limit, just 17 days into my billing cycle. We had used just over 4 gig to this point, an average month. I contacted Verizon immediately. I was told that Verizon was having technical difficulties but she still put me through to a tech support person. The Tech gave me a song and dance about my data usage that did not match up with my data usage that was being reported on My Verizon, so I pushed the issue and called back. The customer service rep started an investigation on my behalf. When she called me several days later, I was informed that the usage was legit and it was my fault because I had left my jetpack on even when we were not using the internet and there must have been updates occurring. I was also told that nothing could be done until my next bill was issued. We run Linux and do not run ANY automatic updates. After turning off my jetpack for several days, my daughter turned it on for less than 30 minutes to check her email and blogs for her college class. It used in excess of .5 gig during this time. I will be taking my jetpack into the closest Verizon store to get checked out. If this is not resolved to my satisfaction, I will be eating the early cancelation charge and dropping Verizon. I would rather pay a little more through an internet satellite provider than be duped by a company unwilling to fix an obvious problem.

I can see by the posts on this site there are no solutions to an obvious problem with the Verizon Jetpack. My data usage says I have used over 15GBs! in a few hour period and I was only on the internet for about and hour and just the usual checking my email, bank statement, Facebook. My jetpack worked fine up until a two and a half months ago I have contacted Verizon a month ago about excessive data usage reporting. So far this month it says I have over 15G used! No way could it be. My browsing hasn't changed. My computer hasn't changed. I have not downloaded any music or movies for months and I shut off the automatic run on videos on Facebook. I've lived in the same house for 35 years. I shut my jetpack off when I'm done .. If I turn on the Jetpack. and check email and do some browsing,,.within half a day to a day I get a notice that says I've used almost 2 more GB of data!! This is insane. I haven't watched anything on Netflix since last April or May and even then I didn't have any overages. This is a new problem. I took my Jetpack in to our local Verizon Store and all he could do was confirm the data usage. The lady from online support who chatted with me last month said she would back charge to the cheaper plan for a month and then drop it the next month, but now my account shows I'm on a 14 GB plan (use to be 10 then she put it at 12 supposedly for one month..so don't know how in the heck it's now at 14) and it is saying I'm over my data usage. Right now I'm using my phone hotspot. I do not have overages being reported when I use this connection. I also have used my daughters hotspot and NO problem. Face it , to whatever Verizon Tech may be reading this... The problem is there's a bug with the Jetpack 4g or a problem with it's data reporting. I don't believe a large corporation would try to dishonestly upcharge data. I used the old Jetpack in 2011 and 2012 and NEVER had an overage problem. I updated to this new one last November and didn't have a problem until about 2 months ago. I'm an older senior and this is a big problem on a fixed income. My internet usage is about the same as it's been for the past decade. That's why I called Verizon about this problem. I thought maybe the account had been hacked somehow and someone was piggy backing on my device but with the postings on this site and others I see it's a Verizon Jetpack problem! NO ONE wants to Help. The replies I get from Verizon is " Well, this is what the data report says, so you must be using it somehow, with updates or background programs etc. " When NOTHING has changed on my end and it doesn't happen on other WiFi equipment it's obvious this is a Verizon Jetpack problem.. I am just not going to use my Jetpack anymore and believe when I say it will NOT be recommended to anyone we know, not that that will make a dent in anyones life at Verizon, and I use to think it was really a great tool for traveling etc. My husband and I do have the contract with Verizon and will run it out but this has been a really bad experience. BTW..I only hook this up to our computer at home or when we use the tablet up at our cabin,.so only one device at a time and no big downloads.

Has anyone else seen a spike in their data usage for no reason?

Anyone else seeing random really large data spikes in their usage summary?
I've had my iPhone 5 for over a year now and I've never even come close to using my data (or texts and calls for that matter).
Now all of a sudden, I got a text yesterday (5/1/14) telling me that I'm at 70% of my allotted data. Then today, I got another text telling me that I'm at 90%. That prompted me to turn off my cellular Data - and to look into my usage.
After I looked at my data usage, I saw that there were a lot of spikes in data usage ranging anywhere from 250MB to 400MB on a single day! And then when I looked more closely, I saw that these data spikes were at times when I'm sitting at home - where my phone would be on Wi-Fi!
I called customer support and the CSR was NOT helpful. She flat out lied to me and tried to say that I used 3 gigs in February and that I'm averaging 2 gigs a month! I looked up my past usage charts and she was WRONG.
She then went on to tell me that Verizon will STILL charge us on data usage EVEN IF our phones are connected to our own High Speed Internet connection! She explained that the phone will pick the faster service... Really? She's really going to tell me that 4G LTE is faster than my ISP? Wow...
I'm documenting this now so that if I see these spikes in the future, I WILL REPORT Verizon to the FCC and I hope that those of you who are having similar problems on your data billing [will do the same].

MichaelKi77,
Data charges can be quite shocking, let's get to the bottom of this to make sure we can help you prevent overages in the future. Have you downloaded any new applications? Please go to Settings>Cellular>Scroll down to see which apps use data. Then, scroll all the way down to System Services to view all data usage.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Charged for Data usage I didn't use

I have been experiencing extreme amounts of data usage for the last two months. I just checked my usage 6 days into the billing cycle and I am already at a gigabyte. I have not changed usage habits since I have had this phone. I have a Samsung Galaxy 4G phone, I do not download pictures, music, or video. I usually get 10-20 emails a day and use the navigator occasionally. I do not use a mobile hotspot and use WIFI in my home. I have contacted Verizon about this and they were no help. I noticed on the community forum that many people are experiencing the same problem. My wife and I each have phones with Verizon and a Verizon home phone all of which are on expired contracts. We have done all the things recommended by the forum and I now wonder if this is a ploy by Verizon to get us to up the data on our plan. Is it possible someone can hi-jack the data from a cell phone? If I don't get this resolved I will be looking for another provider soon.

No there is no secret ploy by Verizon. Please people enough with the conspiracy theories. Explain how come we never have these issues? We have 5 lines on a 6 GB data plan. That's far below the 10 GB the website recommends. The most data we've used in a month in 2.5 GB. Now if Verizon had this plot to secret up people's data to get them to get higher data plans they are sure doing a lousy job if it on my lines. Am I on Verizon's "do not scam " list or something?
You may think you have everything set right but obviously you don't. Most of the issues here are with iPhones because Apple stupidly set every to use mobile data as the default and in fact makes it where some apps ONLY work on mobile data. Some apps have background data that use mobile data and do it constantly. I suspect it's your e-mail app. Assuming your phone is a Galaxy S4( you don't really make that clear ) Go to Settings them press Mobile Data set the data usage cycle to the dates that your billing period is and it should tell you EXACTLY which apps are using data during your billing cycle. Then you can press the app and it will tell you how much foreground and background data that app is using.

Disabling data usage on Elipsis Tablet does not turn of Data Usage

Yesterday purchased 3 tablets for my kids. First thing I did when I got home was add home wifi and disable data usage. Ridicoulous but this does not disable data usage. Tablet used 4gb of data before I realized what was going on, all the while connected to home Wifi, like the data connectio took precedence. This is a major flaw of this tablet. Called Customer Service, waiting for a mgr to call back. Unfortunatly waiting on hold for over 45min without getting to tech support but in the end the only way to turn off data apparently (or at least I found) was to put in Airplane mode. This is not right!
Even support forum states this is the way to enable/disable data. I feel dooped!

I'm sorry you waited so long trying to get through to Tech Support dm805. I know being able to disable Mobile Data is important to keep usage under control. As Ann154 mentioned, you are able to turn off Mobile Data in Settings. You can go to Settings> Data Usage> Select Mobile Data (at top right hand side), and it will turn off. You can also go to Settings> More> Mobile Networks> Uncheck Data Enabled.
I hope this helps.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

Data usage scam? Really upset customer seeking help!

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