Database automatically goes down

Hi all,
Our SAP version is 4.7E and OS is HP-UX and database oracle 9.2.0.7.
the problem is suddenly the database and the central instance is goes down.
when I check at os level the central and Database instance goes down.
how can I find where the problem is located?is it belongs to database or OS?
Regards,
Nani Prakash.

Hi Nani
Check the Oracle alert logs and trace files from SAP side
Thanks
Prince Jose

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PRKH-1010 : Unable to communicate with CRS services.
[Communications Error(Native: prsr_initCLSS:[3])]
PRKO-2005 : Application error: Failure in getting Cluster Database Configuration for: EDWX
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2010-04-22 15:38:22.361: [ CRSRES][1539545408]0ora.shbaorc07b.LISTENER_UC4XPRD2.lsnr failed on shbaorc07b relocating.
2010-04-22 15:38:22.397: [ CRSRES][1539545408]0Cannot relocate ora.shbaorc07b.LISTENER_UC4XPRD2.lsnrStopping dependents
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2010-04-22 15:38:27.322: [ CRSRES][1539545408]0ora.shbaorc07b.LISTENER_CTLGPRD2.lsnr on shbaorc07b went OFFLINE unexpectedly
2010-04-22 15:38:27.322: [ CRSRES][1539545408]0StopResource: setting CLI values
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Thanks in advance.

Hi,
Thanks.
please find the OS version
Linux shbaorc07a.corp.shire.com 2.6.18-53.1.14.el5 #1 SMP Tue Feb 19 07:18:46 EST 2008 x86_64 x86_64 x86_64 GNU/Linux
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[    CSSD]2010-04-22 19:41:19.438 [1273047360] >TRACE: clssgmCleanupOrphanMembers: cleaning up remote mbr(1) grock(IGEASYPRDALL) birth(2/0)
[    CSSD]2010-04-22 19:41:19.438 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock IGCTRMPRDALL type 2
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[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock IGNUSBPRDALL type 2
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock IGETLXPRDALL type 2
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupOrphanMembers: cleaning up remote mbr(1) grock(IGETLXPRDALL) birth(2/0)
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock IGCTXXPRDALL type 2
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupOrphanMembers: cleaning up remote mbr(1) grock(IGCTXXPRDALL) birth(2/0)
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock IGVVC30PRDALL type 2
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock IGVUM30PRDALL type 2
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupGrocks: cleaning up grock #CSS_CLSSOMON type 2
[    CSSD]2010-04-22 19:41:19.439 [1273047360] >TRACE: clssgmCleanupOrphanMembers: cleaning up remote mbr(1) grock(#CSS_CLSSOMON) birth(2/0)
[    CSSD]2010-04-22 19:41:19.445 [1273047360] >TRACE: clssgmEstablishConnections: 3 nodes in cluster incarn 5
[    CSSD]2010-04-22 19:41:19.449 [1231087936] >TRACE: clssgmPeerListener: connects done (3/3)
[    CSSD]2010-04-22 19:41:19.449 [1273047360] >TRACE: clssgmEstablishMasterNode: MASTER for 5 is node(3) birth(1)
[    CSSD]2010-04-22 19:41:19.458 [1231087936] >TRACE: clssgmHandleDBDone(): src/dest (3/65535) size(72) incarn 5
[    CSSD]CLSS-3000: reconfiguration successful, incarnation 5 with 3 nodes
[    CSSD]CLSS-3001: local node number 2, master node number 3
[    CSSD]2010-04-22 19:41:19.458 [1273047360] >TRACE: clssgmReconfigThread: completed for reconfig(5), with status(1)
[    CSSD]2010-04-22 19:49:20.816 [1189128512] >TRACE: clssnmConnComplete: probe from node 1, your version: 10.2.1.2
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[    CSSD]2010-04-22 19:49:20.816 [1189128512] >TRACE: clssnmConnComplete: MSGSRC 1, type 5, node 1, flags 0x0001, con 0x2aaab01abb00, probe (nil)
[    CSSD]2010-04-22 19:49:20.816 [1189128512] >TRACE: clssnmConnComplete: node 1, shbaorc07a, con(0x2aaab01abb00), probcon((nil)), ninfcon((nil)), node unique 1271962158, prev unique 0, msg unique 1271962158 node state 0
[    CSSD]2010-04-22 19:49:20.816 [1189128512] >TRACE: clssnmsendConnAck: node 1, node state 0
[    CSSD]2010-04-22 19:49:20.816 [1189128512] >TRACE: clssnmConnComplete: connecting to node 1 (con 0x2aaab01abb00), ninfcon (0x2aaab01abb00), state (0)
[    CSSD]2010-04-22 19:49:20.816 [1189128512] >TRACE: clssnmConnComplete: connected to node 1 (con 0x2aaab01abb00), ninfcon (0x2aaab01abb00), state (0), flag (1037)
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmDoSyncUpdate: Initiating sync 6
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmDoSyncUpdate: diskTimeout set to (57000)ms
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmSetupAckWait: Ack message type (11)
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmSetupAckWait: node(1) is ALIVE
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmSetupAckWait: node(2) is ALIVE
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmSetupAckWait: node(3) is ALIVE
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmSetupAckWait: node(4) is ALIVE
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmSendSync: syncSeqNo(6)
[    CSSD]2010-04-22 19:49:20.927 [1189128512] >TRACE: clssnmHandleSync: diskTimeout set to (57000)ms
[    CSSD]2010-04-22 19:49:20.927 [1262557504] >TRACE: clssnmWaitForAcks: Ack message type(11), ackCount(4)
[    CSSD]2010-04-22 19:49:20.927 [1189128512] >TRACE: clssnmHandleSync: Acknowledging sync: src[2] srcName[shbaorc07b] seq[1] sync[6]
6911,1 99%
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[    CSSD]2010-04-22 18:56:00.996 [1189128512] >USER: clssnmHandleUpdate: SYNC(4) from node(4) completed
[    CSSD]2010-04-22 18:56:00.996 [1189128512] >USER: clssnmHandleUpdate: NODE 1 (shbaorc07a) IS ACTIVE MEMBER OF CLUSTER
[    CSSD]2010-04-22 18:56:00.996 [1189128512] >USER: clssnmHandleUpdate: NODE 2 (shbaorc07b) IS ACTIVE MEMBER OF CLUSTER
[    CSSD]2010-04-22 18:56:00.996 [1189128512] >USER: clssnmHandleUpdate: NODE 3 (shbaorc07c) IS ACTIVE MEMBER OF CLUSTER
[    CSSD]2010-04-22 18:56:00.996 [1189128512] >USER: clssnmHandleUpdate: NODE 4 (shbaorc07d) IS ACTIVE MEMBER OF CLUSTER
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[    CSSD]2010-04-22 18:56:01.008 [1273047360] >TRACE: clssgmReconfigThread: started for reconfig (4)
[    CSSD]2010-04-22 18:56:01.008 [1273047360] >USER: NMEVENT_RECONFIG [00][00][00][1e]
[    CSSD]2010-04-22 18:56:01.020 [1273047360] >TRACE: clssgmEstablishConnections: 4 nodes in cluster incarn 4
[    CSSD]2010-04-22 18:56:01.096 [1231087936] >TRACE: clssgmInitialRecv: (0x2aaab4001310) accepted a new connection from node 2 born at 4 active (4, 4), vers (10,3,1,2)
[    CSSD]2010-04-22 18:56:01.096 [1231087936] >TRACE: clssgmInitialRecv: conns done (4/4)
[    CSSD]2010-04-22 18:56:01.096 [1273047360] >TRACE: clssgmEstablishMasterNode: MASTER for 4 is node(3) birth(1)
[    CSSD]2010-04-22 18:56:01.138 [1231087936] >TRACE: clssgmHandleDBDone(): src/dest (3/65535) size(72) incarn 4
[    CSSD]CLSS-3000: reconfiguration successful, incarnation 4 with 4 nodes
[    CSSD]CLSS-3001: local node number 1, master node number 3
[    CSSD]2010-04-22 18:56:01.138 [1273047360] >TRACE: clssgmReconfigThread: completed for reconfig(4), with status(1)
[    CSSD]2010-04-22 19:40:00.531 [1231087936] >TRACE: clscsendx: (0x2aaab00fa3b0) Connection not active
[    CSSD]2010-04-22 19:40:00.531 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab00fa3b0), client (0x2aaab00fa6b0), proc ((nil))
[    CSSD]2010-04-22 19:40:19.410 [1231087936] >TRACE: clscsendx: (0x2aaab02acd00) Connection not active
[    CSSD]2010-04-22 19:40:19.410 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab02acd00), client (0x2aaab02ad7c0), proc ((nil))
[    CSSD]2010-04-22 19:40:19.410 [1231087936] >TRACE: clscsendx: (0x2aaab02ad570) Connection not active
[    CSSD]2010-04-22 19:40:19.410 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab02ad570), client (0x2aaab02af660), proc ((nil))
[    CSSD]2010-04-22 19:40:19.438 [1231087936] >TRACE: clscsendx: (0x2aaab0295780) Connection not active
[    CSSD]2010-04-22 19:40:19.438 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab0295780), client (0x2aaab02859f0), proc ((nil))
[    CSSD]2010-04-22 19:40:19.476 [1231087936] >TRACE: clscsendx: (0x2aaab029d150) Connection not active
[    CSSD]2010-04-22 19:40:19.476 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab029d150), client (0x2aaab029dbb0), proc ((nil))
[    CSSD]2010-04-22 19:40:19.476 [1231087936] >TRACE: clscsendx: (0x2aaab029d890) Connection not active
[    CSSD]2010-04-22 19:40:19.476 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab029d890), client (0x2aaab029e1b0), proc ((nil))
[    CSSD]2010-04-22 19:40:19.707 [1231087936] >TRACE: clscsendx: (0x2aaab02cdb30) Connection not active
[    CSSD]2010-04-22 19:40:19.707 [1231087936] >TRACE: clssgmSendClient: Send failed rc 6, con (0x2aaab02cdb30), client (0x2aaab02cdf60), proc ((nil))
[    CSSD]2010-04-22 19:40:19.710 [1231087936] >TRACE: clscsendx: (0x2aaab02ca9e0) Connection not active
please help me on this.
Thanks
Edited by: user646034 on Apr 26, 2010 1:13 AM

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