Database Connector Error when publishing

We are publishing a report to multiple recipients, when publishing to any single recipient it works but as soon as a second recipient is added it gives a "Database Connector Error" The installation is XI3.1 on AIX. The publication worked for a list of 2000 recipients last week, now it only works for a single ricipient at a time. I realise something must have changed but basis say nothing has changed and on the reports a small format change was made. Where can I start looking.
Edited by: Johann Cornelius on Sep 18, 2009 1:06 PM

Hi,
there are sevaral SAP Notes for your problem. Can you specify the databaseof the source?
i.e. MS SQL Server -> Note 1212769
dbase -> Note 1209347
regards
-Phil

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Unknown Database Connector Error - when published

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Hi,
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CrystalReportViewer
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Hi Dominic. I had a similar problem in the past.When you go to publish your report try this.Select the Object.Select the Process Tab.Select the Database Tab.Select the radio button or option button "Use custom database logon information specified here"Inside the drop down list select Oracle.Enter your server name or tnsname "whatever.world"Enter your database name, this doesn't really matter you can enter anything will work here. (Whatever world - Production)Try that and let me know if that solves the problem.

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Line: -
Exception Trace =
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Line: -
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2010-10-07 09:15:18,390 [http-80-1] DEBUG com.crystaldecisions.reports.dataengine.DataEngineCommand.VerifyDatabaseCommand - VerifyDatabaseCommand,0,Enter CreateCommand,<document=ReportDocument:<report=main><reportPath=C:\ICTS-10-6\.metadata\.plugins\org.eclipse.wst.server.core\tmp0\wtpwebapps\ICTSWeb\reports\rptICERejection.rpt>>;<isFirstVerify=false>;
2010-10-07 09:15:18,390 [http-80-1] DEBUG com.crystaldecisions.reports.dataengine.DataEngineCommand.VerifyDatabaseCommand - VerifyDatabaseCommand,30823955,Exit CreateCommand,<document=ReportDocument:<report=main><reportPath=C:\ICTS-10-6\.metadata\.plugins\org.eclipse.wst.server.core\tmp0\wtpwebapps\ICTSWeb\reports\rptICERejection.rpt>>;
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I find in the SAP notes that this is a reported bug in the JRC application.
SAP Note 1416845 - JRC application throws "Unexpected database connector" error
http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap%28bd1lbizjptawmq==%29/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333433313336333833343335%7D.do
My question is - Does anyone know when is this bug scheduled to be fixed and released?
Thanks,
Travis

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I find in the SAP notes that this is a reported bug in the JRC application.
SAP Note 1416845 - JRC application throws "Unexpected database connector" error
http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap%28bd1lbizjptawmq==%29/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333433313336333833343335%7D.do
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16:44:33,656 ERROR [STDERR]      at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe(OracleStatement.java:1077)
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16:44:33,656 ERROR [STDERR]      at org.jboss.resource.adapter.jdbc.WrappedStatement.execute(WrappedStatement.java:91)
16:44:33,656 ERROR [STDERR]      ... 99 more
From the Eclipse's console I recovered the query being executed and I have noticed that in the query missing one parameter and some parameters are set up incorrectly to zero. With the old version the parameters were passed correctly to the query and the reports work fine.
Please help. Thanks!
Edited by: Francesco83 on Jan 13, 2011 5:27 PM
Edited by: Francesco83 on Jan 13, 2011 5:29 PM
Edited by: Francesco83 on Jan 14, 2011 12:57 PM

I find in the SAP notes that this is a reported bug in the JRC application.
SAP Note 1416845 - JRC application throws "Unexpected database connector" error
http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap%28bd1lbizjptawmq==%29/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333433313336333833343335%7D.do
My question is - Does anyone know when is this bug scheduled to be fixed and released?
Thanks,
Travis

Database Connector Error when I connect SAP Crystal Report to dbase

When I connect SAP Crystal Report to dbase the error is "Database Connector Error", only when exist a field the type memo. I need to used this type of field, somebody that known how can I resolve this problem or some idea?
Thanks a lot for your help.

Hi,
there are sevaral SAP Notes for your problem. Can you specify the databaseof the source?
i.e. MS SQL Server -> Note 1212769
dbase -> Note 1209347
regards
-Phil

Database Connector Error when trying to add a stored procedure to my report

I am trying to add a stored procedure to my report and come up with this error Database Connector Error: 'Cannot obtain error from server.'. This is in any of our environments, and with any stored procedure. I am able to connect to tables and views without error. I'm using Crystal Reports 2008. Any help would be appreciated. Thanks

The following SAP Note might help you
[http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303331333633393335%7D.do]
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ReportClientDocument reportClientDocument = new ReportClientDocument();
reportClientDocument.open(REPORT_NAME, 0);
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     at com.businessobjects.reports.sdk.requesthandler.f.a(SourceFile:175)
     at com.businessobjects.reports.sdk.requesthandler.DatabaseRequestHandler.a(SourceFile:373)
     at com.businessobjects.reports.sdk.requesthandler.DatabaseRequestHandler.if(SourceFile:352)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.do(SourceFile:1291)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:661)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:167)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.a(SourceFile:529)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.call(SourceFile:527)
     at com.crystaldecisions.reports.common.ThreadGuard.syncExecute(SourceFile:102)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.for(SourceFile:525)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.int(SourceFile:424)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(SourceFile:352)
     at com.businessobjects.sdk.erom.jrc.a.a(SourceFile:54)
     at com.businessobjects.sdk.erom.jrc.a.execute(SourceFile:67)
     at com.crystaldecisions.proxy.remoteagent.RemoteAgent$a.execute(SourceFile:716)
     at com.crystaldecisions.proxy.remoteagent.CommunicationChannel.a(SourceFile:125)
     at com.crystaldecisions.proxy.remoteagent.RemoteAgent.a(SourceFile:537)
     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.if(SourceFile:605)
     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.a(SourceFile:1688)
     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.new(SourceFile:2650)
     at com.crystaldecisions.sdk.occa.report.application.b9.onDataSourceChanged(SourceFile:301)
     at com.crystaldecisions.sdk.occa.report.application.DatabaseController.a(SourceFile:962)
     at com.crystaldecisions.sdk.occa.report.application.DatabaseController.a(SourceFile:2834)
     at com.crystaldecisions.sdk.occa.report.application.DatabaseController.setDataSource(SourceFile:2557)
     at com.crystaldecisions.reports.sdk.DatabaseController.setDataSource(SourceFile:87)

It appears that you are trying to pass a resultset to the report, only things i can think of is, either the jar file needed for that type of connection is missing, or maybe the app servers are using different versions of java which causes it to act differently.

CR 2008 on SAP BW : Error on file filename : Database Connector Error

Hi,
We are facing a rather strange problem in our Prod box.
When we run a CR with a mandatory parameter from EP or Infoview,
For the first available LOV on Plant, (Plant is the Mandatory Parameter entry for the report)
For the first execution,
the Crystal report fails to execute and throws the following error.
Error on file <filename>: Database Connector Error
When we re-run the report with the same parameters, it executes and displays the result.
We are using Crystal Reports 2008 on SAP BW Query with SAP BW MDX Driver
Since the users currently access this report, we need this get resolved asap.
Any help is greatly appreciated.

Hi,
this is a forum so people will answer questions when they get to it.
if you need help "asap" then I would suggest you open a case with SAP Support
Ingo

Unknown Database Connector Error in CR XI R2 sp6

I'm getting an "Unknown Database Connector Error" when I try to Set Data Source Location. This is effecting all of my reports and is happening on multiple copies of CR XI. I'm trying to connect to MS SQL using an ODBC (RDO) connection. The reports were initially working fine connecting to the datasource and then something changed. The current connection is blank and when I try to create a new connection I get the above error.
I tried updating CR to the latest version (what a pain! kept running into the Missing CrystalReport.msi problem). Finally figured out how to fix that but the updates did not solve my connection problem.
I ran the SQL Connectivity Test app and here are the results:
SQLDriverConnect Successful
[Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to 'I3_IC'.
[Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
ODBC Version is : 03
SQL Driver Name is : SQLSRV32
SQL Driver Version is : 03.86.3959
SQL Driver Supported ODBC Version is : 03
SQL DBMS Name is : Microsoft SQL Server
SQL DBMS Version is : 10.00.2531
I am running Crystal on a Windows Server 2003 Enterprise Edition system. It's a developement and testing server. I also tried running CR on a Windows XP workstation connection to the same SQL server with the same results.
Any help would be greatly appreciated. I am totally stumped.

Hello,
mmmmmm.. From the driver name it's SQL Server 2000 you are using?
Have a look at your PATH statement to see if MS SQL is in there. It should look something like this:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\>path
PATH=C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;.....
It may be that your ODBCINI in the registry is corrupted so removing all and adding them back in may help. Use the ODBC Administrator to remove your DSN's, don't modify the registry.
Also create your DSN's using the System tab so all users and processes have access to them.
Thank you
Don

Database Connector Error from CMC

I get database connector error when I schedule a report from CMC for Previous months begin and end date.For other critieria the report works fine. It works when I give previous dates to Trnasaction Post date > 10/01/2010 and Trnasaction Post date < 10/31/2010.But When I write the sql to get these dates and replace the dates with this logic for begin and end date.After 10-15 minutes or after 30 minutes I get Database connecotr error in CMC. This logic works fine for other reports created by other developers and when I apply the same for their reports they run fine.In this case This report is eactly save as of another report.That report works fine for this kind of a criteria.But this report does not.
We are using Oracle 11.1.0 on client
Error Message: Error in File ~tmp7113661730ff810.rpt: Database Connector Error
CMC Product: 12.1.0 © 2008 Business Objects
CR designer 2008 12.2.3.467
In tnsnames.ora
Here is the following info
pnet02d_dw =
(DESCRIPTION =
    (ADDRESS_LIST =
      (FAILOVER = on)
      (SDU = 32767)
      (LOAD_BALANCE = on)
      (ADDRESS = (PROTOCOL = TCP)(HOST = tss2a017v1)(PORT = 4329))
      (ADDRESS = (PROTOCOL = TCP)(HOST = tss2a017v1)(PORT = 4329))
      (LOAD_BALANCE = yes)
    (CONNECT_DATA =
      (SERVICE_NAME = pnet02d_dw)
      (FAILOVER_MODE =
        (TYPE = select)
        (METHOD = basic)
      (DELAY = 1)
      (RETRIES = 5)

The problem is solved by some extentent.By performance tuning the query the package does finish executing in few minutes.The actuall error in Designer was out of temp DB.

Database connector error - building crystal xir2 report from univ?

Folks,
I am attempting to create a crystal xir2 report using an otherwise fully functional universe, one that has other webi docs already created. After opening crystal and selecting new report, I log onto the BO server and select objects from the Univ to build the query. Hovever, I get 'Unknown database connector error' when clicking OK.
I recently installed crystal xir2, the same version as my bo server. I checked the cmc and am using the same credentials when logging onto bo enterprise to select the univ from within crystal. Any ideas what is causing this and how to correct the issue?
Thanks.

Hello,
I'm going to move this over to the Report Design forum. Someone there should be able to sort this out for you. I doubt it's a DB connection problem but something in the Universe causing Cr to fail.
Seems no one in the Report Designer forum has any suggestions so I'm again moving this to the Universe Designer forum.
Thanks you
Don
Edited by: Don Williams on Nov 15, 2009 8:48 AM

Database connector error:Unexpected when connecting to salesforce in CR2008

ISSUE:: Unable to connect to salesforce in CR2008 as when he tries to select the table in the Database expert he gets an error 'Database connector error: Unexpected' however he is able to connect to salesforce and then select the tables using CR XI R2
Observed Behavior:
- The customer is able to connect to salesforce and then select the tables in CR XI R2 however when he tries to select the table through CR 2008 he gets an error 'Database connector error: Unexpected'.
- He does not have an issue switching Windows accounts. He can log in to Salesforce.com from Crystal Reports XIR2 and 2008 using a SFDC account with restricted access from my Windows account. However, he is not able to log in to SFDC using the system administrator SFDC account in Crystal Reports 2008, but is able to using Crystal Reports XIR2. This applies to the production and sandbox SFDC environment.
- He can update data on all reports using CR2008 if the report was created in CRXIR2. He cannot access any data from reports created with CR2008.
Expected Behavior:
- Should be able to select the tables and create reports based off it.
Steps to reproduce:
- Open Crystal Reports 2008 and then connect to salesforce with the credentials provided by the user i.e.
test.nussbaumer @cit.com.test
crystal2008
token: LxYbugxsVmGpRL1QOVIC2q0e '
This gives an error:
'Logon failed. Details: Unexpected Error; nested exception is java.net.UnknownHostException: www.salesforce.com
What has been done so far:
-Have tried the repair on CR 2008 but didn't help.
- The customer has tried some user credentials for a different user in his SFDC instance and was also able to login. He realized that only the system administrator is not able to login. Customer had sent the sample credentials for a test system administrator profile in his sandbox environment. (test.salesforce.com) , used that on my end to connect however it gave the error :'Logon failed. Details: Unexpected Error; nested exception is java.net.UnknownHostException: www.salesforce.com'
test.nussbaumer @cit.com.test
crystal2008
token: LxYbugxsVmGpRL1QOVIC2q0e
To access the Sandbox, he uses test.salesforce.com as the server when connecting with Cyrstal Reports 2008.
- He reset the password and received the same error. He can access Salesforce.com with CR XI R2, but not with CR2008.
- He set up a new computer with only JDK 1.4 on it, using Windows XP Professional and received the same error. His comments:
( I don't believe that this has anything to do with the JDK version, but rather with the size of the metadata in SFDC. If I login as the administrator, I receive the error in CR2008. However, as mentioned before, if I login as a standard user I am able to use CR2008.)
    We tried resetting the User Security token by follwoing the below steps(A security token is not needed for login as I am using a trusted network by SFDC):
Steps for Resetting a User Security Token:
   1.) To reset your security token, click Setup | My Personal Information | Reset Security Token, and click the Reset Security Token button. The new security token is sent via email to the email address on your Salesforce user record.
   2.) You will need to login by entering your username and then your password + security token (without the +).
- Modified the CRConfig.XML file for the proxy server settings and then tried connecting to pull up the tables however still gave the same error.
Configuration:
Windows XP Professional 5.1.2600 SP2 Build 2600
CRXIR2 - 11.5.9.1076
CR2008 - 12.0.0.683
J2SE Development Kit 1.5.0.60
He is using JDK 1.6 (file: jre1.6.0_05). He tried installing JDK 1.4 and pointing to the file: jre1.4.2_17 but had no success.
Version 3 of the Crystal Reports for Salesforce.com driver
Sandbox environment
Edited by: Komal Prasad on Jun 26, 2008 5:28 PM
Edited by: Komal Prasad on Jun 26, 2008 5:29 PM

Please re-post if this is still an issue to the OnDemand Forum or purchase a case and have a dedicated support engineer work with you directly

Database Connector Error when publishing

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