"Database Upgrade" hangs at 0% during "Completing the Installation" phase

I 'm now installing the EGRCM8.6.3.4000 environment.
"Database Upgrade" hangs at 0% during "Completing the Installation" phase.
I checked the grc.log, and found the following WARN and DEBUG messages.
2012-07-20 02:40:05,544 WARN [Thread-35] DBConfigManager:1425 Database is not initialized yet.
2012-07-20 03:31:10,412 DEBUG [el.Default (self-tuning)'] GrcConfig:2530 Could not get value for key 'grc.sso.enabled' due to data base is not ready.
The connection to DB is OK, and the status of DB instance is open now.
I can't figure out why the console said "Database is not initialized yet".
Does anyone have a clue about it?
Thanks in advance.
Kai

Hi yasir,
Thanks for your response.
I haven't finished the installation yet.
"Completing the Installation" I mentioned in previous thread referred to the final installation phase.
After I entered GRC URL (http://hostname:port/grc), the "Database Upgrade" screen hanged at 0% and cannot proceed.
From the grc.log, I can read that the connection seemed OK, and the database also worked well through SQLPLUS.
I am wondering why it happens.
Thanks & Regards,
Kai
Edited by: 917394 on Aug 1, 2012 7:21 PM

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ITunes 12.0.1 now just "hangs" and does not complete the sync with my iPhone (iOS 6.1.6).

Hello all,
I've seen similar posts earlier in Apple discussions, but I haven't come across a definitive answer yet…So, let me ask again:
Up until 6-7 hours ago, iTunes 12.0.1 was working perfectly well including syncing with my iPhone (I use an oldie but a goodie and it suits my purposes, iOS 6.1.6, 3GS). Specifically iTunes now "hangs" and will not complete the syncing process with my iPhone. It get to "2 of 6" in the backing up process, and then the spinning beach ball appears. I keep my iTunes library on a separate external HD (USB).
Even if I only want to launch iTunes 12 to use it (and NOT sync), the application freezes.
In similar posted questions, "Linc Davis" has asked that the user run a diagnostic using the Terminal utility. I have done this, and I paste the results below.
Any help with this is appreciated!
System Version: OS X 10.8.5 (12F45)
Kernel Version: Darwin 12.5.0
Boot Mode: Normal
Model: MacBookPro6,2
USB
   USB Optical Mouse (KYE Systems Corp.)
System diagnostics
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes spin
User diagnostics
   2014-10-26 DiskAid crash
   2014-11-03 CalendarAgent crash
Kernel messages
   Nov 4 00:58:33   wl0: Roamed or switched channel, reason #2, bssid 4a:xx:xx:xx:xx:70 (note: I blocked these numbers out)
   Nov 4 09:11:52   SIOCPROTODETACH_IN6: utun0 error=6
   Nov 4 09:26:03   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   --- last message repeated 5 times ---
   Nov 5 00:53:48   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,464)->(2,668).
   Nov 5 00:58:25   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,444)->(2,644).
   Nov 5 02:48:38   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,440)->(2,640).
   Nov 5 02:48:38   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   --- last message repeated 1 time ---
   Nov 5 02:51:16   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,420)->(2,620).
   Nov 5 08:10:45   SIOCPROTODETACH_IN6: utun0 error=6
   Nov 5 08:26:07   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 5 10:09:50   smb_ntstatus_error_to_errno: Couldn't map ntstatus (0xc0020050) to errno returning EIO
   Nov 5 12:43:34   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 12:46:11   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 5 16:55:00   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 21:51:41   IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,418)->(2,618).
   Nov 5 21:52:04   IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,658)->(2,858).
   Nov 5 21:53:44   IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,478)->(2,678).
   Nov 5 21:54:28   IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,458)->(2,658).
   Nov 5 22:00:05   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 22:08:48   IOAudioStream[0xffffff80180a4200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,40c)->(2,60c).
   Nov 5 22:31:57   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 23:01:19   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 6 00:01:42   SIOCPROTODETACH_IN6: utun0 error=6
Loaded extrinsic kernel extensions
   com.freecom.driver.BoulderScsi (1.0.0d1)
Extrinsic daemons
   com.bitdefender.CoreIssues
   com.bitdefender.Daemon
   com.bitdefender.UpdDaemon
   com.wdc.WDSmartWareServer
   com.wdc.WDDMservice
   com.trusteer.rooks.rooksd
   com.sonycorporation.BloggieInstallerAgent
   com.oracle.java.JavaUpdateHelper
   com.microsoft.office.licensing.helper
   com.cisco.anyconnect.vpnagentd
   com.bitdefender.upgrade
   com.bitdefender.AuthHelperTool
   com.adobe.fpsaud
Extrinsic agents
   com.trusteer.rapport.rapportd
   com.sony.BloggieSoftware.AutoRun
   com.cisco.anyconnect.gui
   com.bitdefender.antivirusformac
   com.Livestation
   com.google.keystone.user.agent
   com.divx.agent.postinstall
   com.adobe.ARM.UUID
launchd items
   /Library/LaunchAgents/com.bitdefender.antivirusformac.plist
    (com.bitdefender.antivirusformac)
   /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
    (com.cisco.anyconnect.gui)
   /Library/LaunchAgents/com.sony.BloggieSoftware.AutoRun.plist
    (com.sony.BloggieSoftware.AutoRun)
   /Library/LaunchAgents/com.trusteer.rapport.rapportd.plist
    (com.trusteer.rapport.rapportd)
   /Library/LaunchDaemons/com.adobe.fpsaud.plist
    (com.adobe.fpsaud)
   /Library/LaunchDaemons/com.bitdefender.AuthHelperTool.plist
    (com.bitdefender.AuthHelperTool)
   /Library/LaunchDaemons/com.bitdefender.upgrade.plist
    (com.bitdefender.upgrade)
   /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
    (com.cisco.anyconnect.vpnagentd)
   /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    (com.microsoft.office.licensing.helper)
   /Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
    (com.oracle.java.JavaUpdateHelper)
   /Library/LaunchDaemons/com.sonycorporation.BloggieInstallerAgent.plist
    (com.sonycorporation.BloggieInstallerAgent)
   /Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist
    (com.trusteer.rooks.rooksd)
   /Library/LaunchDaemons/com.wdc.WDDMservice.plist
    (com.wdc.WDDMservice)
   /Library/LaunchDaemons/com.wdc.WDSmartWareServer.plist
    (com.wdc.WDSmartWareServer)
   Library/LaunchAgents/com.adobe.ARM.UUID.plist
    (com.adobe.ARM.UUID)
   Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist
    (com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)
   Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist
    (com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)
   Library/LaunchAgents/com.divx.agent.postinstall.plist
    (com.divx.agent.postinstall)
   Library/LaunchAgents/com.google.keystone.agent.plist
    (com.google.keystone.user.agent)
   Library/LaunchAgents/com.Livestation.plist
    (com.Livestation)
Extrinsic loadable bundles
   /System/Library/Extensions/acsock.kext
    (com.cisco.kext.acsock)
   /System/Library/Extensions/BoulderScsi.kext
    (com.freecom.driver.BoulderScsi)
   /System/Library/Extensions/WD1394HPDriver.kext
    (com.wdc.driver.1394HP)
   /System/Library/Extensions/WDUSBHPDriver.kext
    (com.wdc.driver.USBHP)
   /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
    (net.telestream.wmv.import)
   /Library/Internet Plug-Ins/AdobePDFViewer.plugin
    (com.adobe.acrobat.pdfviewer)
   /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
    (com.adobe.acrobat.pdfviewerNPAPI)
   /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
    (com.divx.DivXBrowserPlugin)
   /Library/Internet Plug-Ins/Flash Player.plugin
    (com.macromedia.Flash Player.plugin)
   /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
    (net.telestream.wmv.plugin)
   /Library/Internet Plug-Ins/iPhotoPhotocast.plugin
    (com.apple.plugin.iPhotoPhotocast)
   /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
    (com.apple.java.JavaAppletPlugin)
   /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
    (com.microsoft.sharepoint.browserplugin)
   /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
    (com.microsoft.sharepoint.webkitplugin)
   /Library/Internet Plug-Ins/Silverlight.plugin
    (com.microsoft.SilverlightPlugin)
   /Library/Internet Plug-Ins/SonyOnlineMediaEngine.bundle
    (com.sony.sonyonlinemediaengine)
   /Library/Internet Plug-Ins/TVUPlugin.webplugin
    (com.tvunetworks.TVUPlugin)
   /Library/PreferencePanes/Flash Player.prefPane
    (com.adobe.flashplayerpreferences)
   /Library/PreferencePanes/Flip4Mac WMV.prefPane
    (net.telestream.wmv.prefpane)
   /Library/PreferencePanes/RapportPreferences.prefPane
    (com.trusteer.RapportPreferences)
   /Library/QuickTime/Flip4Mac WMV Advanced.component
    (net.telestream.wmv.advanced)
   /Library/QuickTime/Flip4Mac WMV Export.component
    (net.telestream.wmv.export)
   /Library/QuickTime/Flip4Mac WMV Import.component
    (net.telestream.wmv.import)
   /Library/Spotlight/GBSpotlightImporter.mdimporter
    (com.apple.garageband.spotlightimporter)
   Library/Address Book Plug-Ins/SkypeABDialer.bundle
    (com.skype.skypeabdialer)
   Library/Address Book Plug-Ins/SkypeABSMS.bundle
    (com.skype.skypeabsms)
Extrinsic shared libraries
   /usr/lib/libgutenprint.2.dylib
   /usr/lib/sqlite/libtclsqlite3.0.dylib
Global login items
   /Library/Application Support/WDSmartWare/WDQuickView.app
User login items
   Dropbox.app
   GREEN BUTTON.app
   SpeechSynthesisServer.app
Safari extensions
   Ghostery
   Facebook Disconnect
   Twitter Disconnect
   DivXHTML5
   TrafficLight
Restricted user files: 21
Font problems: 40
Bad plists
   Library/Preferences/com.apple.iphotomosaic.plist
Desktop file count: 25
Elapsed time (s): 75

Dear Linc,
Thanks, once again, for repeating yourself by sending me the message above (a message you have sent to MANY users with this problem)!
However, you give me this great opportunity to say two things: 1) YAHOO! I fixed the problem, and 2) I want to share how I did so because I hope it helps others.
With the help of reading info at this website http://osxdaily.com/2011/09/22/fix-the-itunes-library-itl-cannot-be-read-version -error-when-downgrading-itunes/, I followed this procedure:
1) I deleted the iTunes 12.0.1 app from my computer
2) In addition, in reading related details at the website above (i.e., by clicking on links on the page AND scrolling to the very bottom to view links to related articles), in my iTunes library folder, I changed MY CURRENT "iTunes Library.itl" to "iTunes Library.old", as the website advises. The current .itl file was the one being used by the iTunes app I had just deleted from my computer.
3) I went to the "Previous iTunes Libraries" folder and dragged a copy of the second-most recent .itl file to my desktop (for me, this file was "iTunes Library 2014-07-23.itl").
4) I re-named it to "iTunes Library.itl"
5) I then dragged a copy of the file in step #4 to my iTunes folder (the folder in which you now also have the "iTunes Library.old" file).
6) I closed all remaining apps on my computer that were opened and I restarted it.
7) Now, you don't have any iTunes app on your computer, so I downloaded a .dmg of iTunes 12.0.1.26 and installed the app (for example, you can download from here: http://www.macupdate.com/app/mac/5661/apple-itunes.
8) Once installed, I opened iTunes and immediately I got the dialogue box, "updating iTunes library" -- THIS TOOK FOREVER AS I HAVE CLOSE TO 1,000 SONGS + OTHER ITEMS IN MY LIBRARY!
9) I patiently waited until the library update completed, but it DID COMPLETE.
10) Viola! iTunes 12 is not "hanging" (or freezing) any longer. I can navigate around the application.
CAVEATS:
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2) After going through steps 1-10 above, I didn't immediately have Internet Radio available in the application (i.e., I didn't see it), but it is now showing up and it works! I just had to wait for a few minutes...
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4) This isn't a caveat, but I think I should say: my iTunes library is on an external USB HD (I have to say THANK GOD for that). Obviously, this has implications for doing steps 2 to 5 above. The newly installed iTunes 12 app had no trouble in finding where my library is (I had it set up this way back when I was using iTunes 10).
5) One last piece of advice: Make sure that when you plug your iPhone into any other computer only to re-charge but the iTunes app on that computer wants to sync with your phone, you DON'T let it sync. First, you should go to Preferences in the iTunes app and click on "Devices". Then check the box that says, "Prevent iPods, iPhones,…….from syncing automatically." After that, you would be able to plug in your iPhone to another computer to re-charge it.
FINALLY: I THANK EVERYONE WHO WAS WILLING TO SUGGEST SOLUTIONS TO ME REGARDING THIS PROBLEM! I see that MANY users are having this difficulty, so I thought it would be fair for me to share how I resolved the issue -- my iTunes is running fine now...

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I have a Windows 2003 Server 64-Bit, and when I upgraded to Firefox 4.0.1 now it won't run, it keeps saying to restart to complete the installation, but I've restarted theserver 4 times, and I still can't use it.

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Trying ...
Trying ...
Trying ...
Trying ...
Trying ...
Trying ...
Trying ...
Trying ...
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Fri Jan 18 18:05:19 VET 2013
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at com.oracle.ovm.mgr.api.OvmClient.dynamicConnect (OvmClient.java: 283)
at com.oracle.ovm.mgr.api.OvmClient.staticConnect (OvmClient.java: 262)
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at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
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at sun.reflect.DelegatingMethodAccessorImpl.invoke (DelegatingMethodAccessorImpl.java: 25)
at java.lang.reflect.Method.invoke (Method.java: 597)
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at org.python.core.PyReflectedFunction.__call__ (Unknown Source)
at org.python.core.PyObject.__call__ (Unknown Source)
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at org.python.core.PyTableCode.call (Unknown Source)
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at org.python.core.PyTableCode.call (Unknown Source)
at org.python.core.PyCode.call (Unknown Source)
at org.python.core.imp.createFromCode (Unknown Source)
at org.python.core.imp.createFromCode (Unknown Source)
at org.python.core.Py.runMain (Unknown Source)
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at java.net.PlainSocketImpl.doConnect (PlainSocketImpl.java: 351)
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at java.net.PlainSocketImpl.connect (PlainSocketImpl.java: 200)
at java.net.SocksSocketImpl.connect (SocksSocketImpl.java: 366)
at java.net.Socket.connect (Socket.java: 529)
at com.oracle.odof.io.AbstractSocket. <init> (AbstractSocket.java: 136)
at com.oracle.odof.io.ExchangeConnection. <init> (ExchangeConnection.java: 24)
at com.oracle.odof.OdofExchange.newConnection (OdofExchange.java: 502)
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Next I tried calling Lenovo. They politely said that they are not working at this hour and I should call back in the morning. Well I am planning to take this new laptop on a business trip in the morning and won't have time to call before I have to be at the airport.
So back to self-diagnosis...I found that when in the 'All your install are belong to us' mode, I could press ctl-alt-del and get task manager up. From there I could run commands such as cmd.exe and msconfig. Using msconfig I opened the event viewer. Nothing too interesting in there, except that a service or driver called tuvu...somethign didn't start.
Another thing I found is that there is no way any longer to get to the F8 safe mode menu on boot. It just blips on the screen for a nanosecond and then it's gone (even if you have pressed F8). So I used msconfig to boot into safe mode. That didn't help.
I've always bought cheapo off-brand laptops from Costco, and this was my first 'premium brand' purchase. To say the least I am not impressed. Surely Lenovo can spare 10 minutes to ensure that each machine actually boots before they ship ??
Any pointers on how to fix this machine are most welcome.
UPDATE : I made some progress on my own. On a whim I decided to go looking for the process that had so rudely decided that I couldn't use my computer. Browsing the process list in taskman, I noticed something called 'runonce.exe'. So I did the obvious thing and killed it. Bingo ! I now have the vista desktop and the machine appears to be working just fine. It's now updating. Presumably I can find and disable this thing that used the runonce wrapper and I'll be good to go,.
Message Edited by dboreham on 09-08-2008 09:58 PM

I had this same problem on my T61 and after seeing yoru post I imaged my system successfully to get rid of the problem on my system. You can image it without making burning any discs. What I did was hit the Thinkvantage button during boot, chose the Restor System option, chose full factory reset, chose to delete all my files and then chose the custom option for recovery. I don't remember exactly which items I unchecked, but there were a few towards the end that had OOBE in the name. I let it complete the restore and it seems to be working fine now. So you might want to try doing it that way, I was hoping that one of the things I unchecked was whatever was causing the system to crash near the end of install and mess up the Vista installation.
Good luck! Hopefully this will work for you instead of just wasting like 3 hours...

"Windows Could Not Complete the Installation" G410

Hi,
Would greatly appreciate any advice for this.
My laptop (G410) first started having temporary freezing issues when I loaded up Powerpoint. Next thing i know, the laptop dies and whenever I turned it on, it kept getting stuck in the Lenovo loading screen.
After a while, I managed to activate the refresh but now I am stuck with the following message: "Windows could not complete the installation". This happens when the setting up a few more things screen reaches 3%.
Any solutions to this? The laptop is only a few months old.
Thanks!

hi cny1491,
Welcome to the Lenovo Forums.
Can you try to turn off the computer and press the OneKey Recovery Button. When done, the machine will turn on and will give you a menu. On the list of options, select System Recovery to restore the system to its factory state (note that all data will be wiped on the OS partition).
If the machine freezes during the recovery process then I recommend you contact lenovo and report the issue as there's definitely a malfunctioning component inside (possibly the HDD).
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Regards
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I installed the new version of iTunes today. It's 12.1.1. After completing the installation, including restarting my computer, I was no longer able to use Windows Internet Explorer. Has anybody else experienced this? If so, how did you fix Explorer?

I installed the new version of iTunes today. It's 12.1.1. After completing the installation, including restarting my computer, I was no longer able to use Windows Internet Explorer. Has anybody else experienced this? If so, how did you fix Explorer? I was using Explorer 11 and Windows 7, installed on an HP Pavilion g series

Never heard of that being caused by installing iTunes. Try asking on a Windows forum. This isn't a problem with iTunes or any other Apple product. If you believe it is, uninstall iTunes. If the problem persists, you'll have to seek advice on a Windows forum or contact Microsoft for support.

Okay, so I try to download and every time it says "There was an error creating a temporary file that is needed to complete the installation". Anyone know how to fix this?

Okay, so I try to download and every time it says "There was an error creating a temporary file that is needed to complete the installation".
Anyone know how to fix this?
Please help. I can't get it to work. I've tried uninstalling and it says the same thing. Is there anyway anyone can help me?

HELP!!!! PLEASE!!!!!

Windows could not complete the installation recovery error message with HP recovery discs

While doing a system recovery on an HP G72-b50US notebook using HP purchased recovery DVD's, the reboot "Welcome" screen always (tried 5 recovery attempts from scratch) generates the error message "Windows could not complete the installation. To install Windows on theis compuiter, restart the installation". any attempt at a reboot, even into safe mode, regenerates this same error message. How does this get fixed to allow completion of the installation process?

I wish I could tell you.
I also used the HP factory recovery disks on an 8200 Elite CMT. I used them once before with no problem.
The second time was a show-stopper. The recovery process would ask for all 4 disks, then the recovery installation would begin, reboot continue on, everything normal.
Then on the last reboot, when the recovery program stated it was configuring windows, it just quit and stated Windows could not complete the installation.
I made sure that I had absolutely nothing connected to the PC except the keyboard, mouse and monitor.
The only thing I can possibly think of was that I installed a Radeon HD 6570 video card which I replaced the Radeon HD 6350 card with. However, both cards are supported in the PC, and I cannot remember if I did the restore with the 6350 the last time or the 6570.
Now, the reason the ISO file will work is because this is a plain and simple Microsoft Windows 7 ISO file--the very same one that you download when you purchase W7 online from the very same download site.
It is not PC-specific and will install on any PC in the world.
A recovery disk is PC-specific, and is a very complicated mish-mash of programs, drivers, operating system, all customized for your specific model PC. Even something like installing a new hard drive or memory can foul up the works.
The downside of using the plain MS disk is the only programs and drivers you can install are the ones found on your notebook's support and driver page.
The upside of using the plain W7 installation, is you normally end up with a better performing PC, free of bloatware and unnecessary running processes.
For someone like me, it is a non-issue, but for others, they may miss some of the included software.
But that is better than having a computer that is of no value with no operating system installed, wouldn't you agree?
Paul

I have iphone4. I tried 2 update some applicaStions when I was in USA, updates installation were not complete. Coming back 2 my country Egypt, I am unable to complete the installation of the update; it is still waiting. Is there a way other application ?

I have iphone4. I tried 2 update some applications when I was in USA, updates installation were not complete. Coming back 2 my country Egypt, I am unable to complete the installation of the update; it is still waiting. Is there a way 2 complete installation other than deleting the application that contains important data?

I have iphone4. I tried 2 update some applications when I was in USA, updates installation were not complete. Coming back 2 my country Egypt, I am unable to complete the installation of the update; it is still waiting. Is there a way 2 complete installation other than deleting the application that contains important data?

I'm currently using Lightroom 5.3 and I'm constantly being told to update to 5.5. The download is over 900 Mb but only about a third of that downloads. I have plenty of space on my SSD. Each time I try to complete the installation I get the message 'A pro

I'm currently using Lightroom 5.3 and I'm constantly being told to update to 5.5. The download is over 900 Mb but only about a third of that downloads. I have plenty of space on my SSD. Each time I try to complete the installation I get the message 'A problem occurred while extracting the archive. Please try downloading the Photoshop Lightroom 5.5 Installer again.' What am I doing wrong?

use a different browser and download from here,
Product updates

"Database Upgrade" hangs at 0% during "Completing the Installation" phase

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