DataSource for CRM extraction

Hi friends,
I want to pull Service Process Information from CRM. Which data source will provide this information?
Also under Business Transaction Service Process there are many sub categories like Service Order, Service Ticket….
Is there a single data source which provides all of these sub-types under Service Process or there are different ones.
I referred help sap and best practices but was not able to make out. Please advice..
Thanks,
sam

cna you please rephrase your questing i dont quiet get exactlyw hat yourtryint to do if you rlooking at crm databases you can find them in business content in bw...

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