Dates for Interaction records and other Business Activities in IC (CRM2007)

Hello,
I noticed that for interaction records or follow up business activities the dates are not displayed at all in the IC. Is there a way make the configured dates (in date profile) visible in the IC?
Thanks,
Patrick

Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
I defined a new Transaction type assigned the category Misc but cannot create the Activity on WEBUI. As Raja suggested I have also assigned the Channel as WEBUI and ICWEBCLIENT but still does not work. Is there any Role specific customization that needs to be performed?
Please let me know if your issue is resolved and how you resolved it.
Any help will be greatly appreciated.
Thanks,
Pooja

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How can I find table names for Interaction Record

Hi
I need the table names for Interaction Record Notes, Description Field, Reason Code & IC Agent. Please assist.

Hi Sunglad,
The header data of the interaction record (incl. description) is saved in table CRMD_ORDERADM_H.
The reason code can be found in table CRMD_SRV_SUBJECT.
The connection between CRMD_ORDERADM_H and the CRMD_SRV_SUBJECT is rather complex:
CRMD_ORDERADM_H --> CRMD_LINK --> CRMD_SRV_OSSET --> CRMD_SRV_SUBJECT
get transaction guid from crmd_orderadm_h.
get guid_set from crmd_link where crmd_link-guid_hi = transaction guid and objtype_set = 29.
select guid from crmd_srv_osset where guid_set = guid_set found above in crmd_link table.
select * from crmd_srv_subject where guid_ref is in all guid's found above.
The text can be found in table STXH. I guess you need a function module (READ_TEXT) to
retrieve the text.
Hope this helps.
regards,
Wim Olieman

ERMS: Creation of Interaction Record and Service Ticket

Hi All,
I am configuring the ERMS system (SAP CRM 2007). So far I am been able to get internal emails into the CRM system and the emails are getting routed to the respective agent's inbox based on the rule in Rule Modeler.
I have created rule for creating Interaction Record and Service ticket. However, Interaction Record and Service ticket are not getting generated. Also, I am not able to receive external emails (yahoo, gmail etc..) into SAPconnect.
Any input on these issues is appreciated.
Thanks & regards.

Hi Namita,
Same as the other thread, please make sure that the BP is identified for the incoming email and then only the creation of the IR/SO ERMS Actions will get executed with success.
I am not sure, whether you still face this issue ?
Thanks & Best Regards,
Vinod
Edited by: Vinod C on Mar 25, 2009 3:38 PM

Interaction Record and Multi Level Categorization

Hello Forum,
I would like to know if any one has implemented Multi level categorization for Interaction record in SAP CRM Web IC 7.0.
If so how did you acheive this.
I have done the following
-     Create Catalogs, Codes and Code groups
-     Create Subject profile
-     Create Categorization schema with default subject profile.
I could not assign Subject Profile to Transaction Type and also in the only default Subject Profile is displayed .
Any help is greatly appreciated.
Thanks
Amar

Glen,
I tried to create customized catalog with Category "F" which is Activity -Reason and the system did not allow me.
So i used A1 (SAP delivered) which has category "F" and used it to assign Code Group Profile and Code Groups.
I created Subject Profile with Subject Category "F" and assigned the Code Group Profile.
I have not usedc the Transaction for assigning subject profile and Status to Transaction Type as i do not need it.
There is not provision to directly assign subj profile to Transaction type as like service request.
I went through the route of assigning Subj profile to Transaction Type header and another place of assigning them in the category schema.
This is where i do not see the Customized subject profile which i have created.
Can you tell me where exactly i can Determine of categorization schema based on transaction type/catalog category combination.
Thanks
Amar

Some of the data for same records is going on to the next page in excel??

Hello,
I designed a template in word with page setup orientation to Landscape, to get the Excel report output. Later when i preview the same in Excel with the Landscape page setup..the print preview is showing me with some of the data going out of the page set up.My font size for data in word I put is 8pt Times New Roman.
Basically..my requirement is to print the report in excel with the landscape page setup.
But some of the data for same records is going on to the next page in excel??
How do i prevent this from happening?
Thanks in Advance!

Hello
The blog suggested above is to set the output for a PDF document using RTF template. Whereas, my requirement is to get a excel output using RTF template, with data fitting directly with in the landscape orientation of EXCEL when printed.
Basically, the requirement is : When i run the report, the excel output should be sent to a printer with style 'Landscape' from apps?? But the problem is that i am not getting all the pagebreaks i put in the RTF template and also some of the data for the same records is not fitting in to the landscape orientation of the excel while it gets printed.
But when i run the same as a PDF everything is fine... ..But that's not my requirement...Please help!
Thanks,

Transaction type for interaction record

Hi All,
I created Z transaction for interaction record(transaction type 0010).But on UI instead of Z transaction,standard transaction is coming.Channel for Z transaction is maintained.
All settings given in best practice have been maintained.
Please let me know what can be the issue?
Thanks in Advance..

Hi,
have you assigned your business transaction profile to your business role?
transaction CRMC_UI_PROFILE.
Select your IC-businessrole --> Assign function profile:
Function profile ID = IC_BT
Maintain here your Z-Profile.
Kind regards
Manfred

Create id, update id with date for each record

Hi,
Please give me brief idea or document for this concept:
I need create id, create date, update id, update date for each record inserted or updated in database (in few tables).
1) how user id can be obtained?
2) Is it better if i use views instead of tables for this?
3) is it possible for each record?
Please show me complete scenario. a piece of code can also be helpful.
thanx in advance.

only.ashish99 wrote:
Hi,
Please give me brief idea or document for this concept:
I need create id, create date, update id, update date for each record inserted or updated in database (in few tables).
1) how user id can be obtained?SELECT
2) Is it better if i use views instead of tables for this?It depends.
post EXPLAIN PLAN for both.
3) is it possible for each record?yes
How do I ask a question on the forums?
SQL and PL/SQL FAQ

How to get data for current week and previous week using customer exit in Bex.

Hi everyone,
I have a scenario in which I need to display data for current week and previous week (based on "sy_datum" the program has to calculate current week and previous week) in Bex using Customer exit. I have created one variable in Bex Query Designer and I have written code for the variable in CMOD. But it is not working fine, (I know that we can do the same by using offset value in Bex). Can some one guide me how to achieve my requirement using customer exit.
Thanks in Advance,
G S Ramanjaneyulu.

Hi krishna,
Thanks for your quick reply, can you have a look at my code,
case i_vnam.
WHEN 'ZPWK_CWK'.
ranges : pre_week for sy-datum.
data : start_date type DATS,
       end_date TYPE dats .
************FM TO GET FIRST DATE OF CURRENT WEEK ************************
CALL FUNCTION 'BWSO_DATE_GET_FIRST_WEEKDAY'
EXPORTING
    DATE_IN = sy-datum
IMPORTING
    DATE_OUT = start_date.   " WEEK FIRST DATE
end_date = START_DATE + 6.   " WEEK LAST DATE
END_DATE   = START_DATE - 1.   " PREVIOUS WEEK END DATE
START_DATE = START_DATE - 7.   " PREVIOUS WEEK START DATE
**********PREVIOUS WEEK DATES IN PRE_WEEK******************
pre_week-SIGN   = 'I'.
pre_week-option = 'BT'.
pre_week-LOW    = START_DATE.
pre_week-HIGH   = END_DATE.
APPEND pre_week.
CLEAR : START_DATE,END_DATE.
endcase.
Regards,
G S Ramanjaneyulu.

How to populate data for 2LIS_40_REVAL, 2LIS_43_POSCAS and 2LIS_44_POSREC

Hi
How to populate data for 2LIS_40_REVAL, 2LIS_43_POSCAS and 2LIS_44_POSREC datasources at RSA3?
I'm very new to retail BI.
I think there is no setup tables for Retail infosources.
Any IDoc or BAPI activation is required or other procedure?
We are in BI-700 SAPKW70015 support pack R/3 side
and SAP_BW 700 Support pack SAPKW70016 &
BI_CONT 703 Support pack SAPKIBIIP9 BI side
Can anyone guide me how to load data?
Points assured
Thanks in advance
Ramana P

Dear Ramana,
There is no setup table for POSCAS and POSREC.This has to be popuated with a BADI Implementation.
As of PlugIns 2002_1_470 and 2002_2_470, POS data is update into BW the 2LIS_44_POSREC and 2LIS_43_POSCAS extractors using a BADI. To be able to update data into BW, the relevant implementation for the BADI must be activated in each case. You can activate the implementation in transaction SE19. The implementations are as follows:
POS_EX_REC_PI2003_1 for extractor 2LIS_44_POSREC
POS_EX_CAS_PI2003_1 for extractor 2LIS_44_POSCAS
Once the activation of BADI , create the back ground jobs for the 44 application and the data is pushed into Delta queue and it can be loaded into BI .
Hope this helps you.
Thanks,
Krishna Charan

Difference between Due Date for All Tasks and Duration per task in an approval workflow

Hello,
I'm starting to read up and learn about approval workflows in Designer 2010. I am confused by the fields "Due Date for all Tasks" and the "Duration per task". I understand that the Due date for all Tasks is the date that all
of the tasks in the workflow must be completed by. And I understand that the duration means each task has x number of days to complete.
But I dont know whey we need them both. If I have the task duration set to two days and there are 3 tasks involved, then wouldn't the due date be 6 days from the start? Why would I have a due date for all tasks that is completely different than
the sum of the duration of days for each task?
Please help shed some light!

Hi Michelle,
Due date for all tasks, this setting specifies the date by which all tasks are due. It’s used for serial and parallel
task.
Duration per tasks, this setting specifies the date by which an individual
task is due, it’s used for serial workflow participants.
Note, when you create an approval workflow, select task process participants(approvers oob approval workflow), we can also
select once at a time(serial) or all at once(parallel).
For more information, see
http://office.microsoft.com/en-us/sharepoint-server-help/use-an-approval-workflow-HA101793831.aspx
Best Regards.
Kelly Chen
TechNet Community Support

FM for Interaction record

Hi
Any body could you pls post me what exactly is the FM for Interaction record creation in CRM?
Thanks

Hi ,
Please refer to this link. Hope it helps.
Create interaction record using BAdi ORDER_SAVE
rgrds,
Randhir

VF01 Determine Billing date for billing index and printout to current date

Hi
we need to determine the Billing date for billing index and printout to current date
What can I do to determine automatically at the time of creation current day to Billing date for billing index and printout?
please let me know
Best Regards,

Hi Beatriz ,
You have two options here. you can chose either of these solutions:
1.
A. T-Code: VTFL ( if using del related billing) For the billing document and delivery, at item level assign the copying requirement 011 or if you are currently using some other routine then you can use following in that
VBRK-FKDAT = SY-DATUM.
B. T-code VTFA (if using order related billing)
Similar to A, using copying requirement 011.
2. You may also try option of Checking in the User Exit for the Program RV60AFZA & RV60AFZA.
Please let us know if this helps
Regards
Harpreet

Bapi - upload data for infotypes 0016 and 0019

hello,
Please let me know bapi to upload data for infotypes 0016 and 0019 as i am unable to find any bapi for this infotypes.
Please use a more meaningful subject in future - I've edited it for you this time.
Edited by: Matt on Nov 6, 2008 12:08 PM

Hi Sunny,
My suggestion is go txcode BAPI.
After this in the left side of the window complete information on BAPIs will be available search out in Human resource you may get the BAPI, in the mean while some one may help you.
Cheers!!
VEnk@

Valid to date for BOM Header and Item

Hello everyone,
I have been searching for "valid-to" date for BOM header and Items since several days but no luck ..
I know we can see it using transactions cs11/cs03 etc. But i wish to know the table where they are stored. As I need to extract them to BW.
Any help will be highly appreciated.
Thanks in advance!
Regards,
Anuj

Hi Anuj
In table STPO,the field AEDAT gets updated only when a change number is used,otherwise the valid to date will be shown nil here.
And also ref the link
Problem finding Valid To Date or Change number to on BOM
pavan

Is the mini suitable for studio recording and production?

Is the mini suitable for studio recording and production?

CYCL0PZ wrote:
But what are refurbished models? Are they 'as new' or something else?
http://store.apple.com/Catalog/US/Images/apple_certified.html

Dates for Interaction records and other Business Activities in IC (CRM2007)

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