DBM Service order

Question

DBM service order
Kindly provide the flow of
a) DBM service order creation
b) Processing Quotation/ Estimate
c) Quotation Confirmation
d) Material Issues
e) Warranty issues
f) Picking list generation
g) Material returns after goods movement & billing

Answer 1

Dear Babudhar,
There are different ways how each dealer would like to use or function different processess.
Standard flows of 3 major processess in DBM are:
Vehicle sales orders:  Order create -> add items -> Add jobs** -> Post Goods Issue -> Splits**->Billing
Parts sales orders:  Order create -> add items -> Add jobs** -> Post Goods Issue -> Splits**->Billing
Vehicle Service orders:  Order create -> add items -> Add jobs** -> confirm order-> Post Goods Issue -> Confirm time booking -> Splits** ->Billing
- Not mandatory, but are suggested
DBM is a process driven application and you can customize the process steps as is needed by the customer.
The steps mentioned above are very simple process steps and you can include any actions in between them
Hope this info helps.
Best regards,
Harsha