Dc7800 "smart card reader not present" during POST

Hi,
I've got a dc7800 Small Form Factor system. It was working fine but after a reboot it won't start up normally anymore. The black POST screen appears, RAM testing starts to count up and then I see and error about "system options not set". After less than a second, a blue window in the middle of the screen displays the message "smart card authentication" and below that, "smart card reader not present".
From a bit of reading it seems like a BIOS problem but I can't figure out how to really reset the CMOS and get things working again. I've tried removing the CMOS jumper and booting the system, removing the power cord and CMOS battery for 10 minutes, and have tried putting a BIOS .bin file on a FAT32 USB key in an attempt to use the BIOS recovery option, none of which has worked.
Is there a way to do one of the following:
- force the CMOS defaults to reset and remove the configuration that requires the smart card authentication?
- force a BIOS recovery, with a key combination or by using a different jumper or jumpers on the motherboard?
I see various other jumpers and pads on the motherboard like "ROM RCVRY" and the E15 Boot Block Recovery Header but scant information about how these might be used to solve the problem.
It seems to me that the hardware is fine as it powers up and displays the POST screen. It's like a BIOS setting has been reset to require a smart card, even though there isn't one, nor even a smart card reader, in the system.
Any advice would be greatly appreciated.
TIA,
JS

Hi:
After doing some research on the message, I came across this post.
I guess your PC has a smart card optional system.
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/DC7800-smart-card-athentication/m-p/10691...
Now, if you can get into the BIOS menus, if you look at the top of page 8, you will see what you need to do in order to enable/disable the smart card reader message.
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01162201/c01162201.pdf
Whatever the problem is, it is a security setting issue, and clearing the CMOS or updating the BIOS will not have any effect on that setting.
Unfortunately, I have no experience with the security settings or protect tools software on HP business PC's.
I have a dc7800 (and only use HP business desktops and notebooks), so I am very familiar with all the other aspects of the PC but that one.
You may want to post your issue on the HP business support forum, business PC section. Hopefully someone there has experience with turning this feature on or off.
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271#.Uk2rcJAo69I
You may also want to log in and reply to that post, but don't get your hopes up that it will be answered.
RichS hasn't replied to a post in 3 years. Although someone else may.
Good luck, and please post back if you find the solution to the problem.

Similar Messages

ACR122U smart card reader not recognized after reboot...

I am new to POS Windows and have been working with wondows for ever. I was using ACR 122u contactless usb smart card reader with windows XP and communicating with it using java with no problems. Then our I changed the OS to windows Pos ready 2009 and we found out that USB card reader has to be unplugged and plugged back in after rebooting the computer. other than the OS everything else is identicle (driver, reader, java program, ect..). Can any one tell me what could cause this problem and what I can do to solve this.
I have cheked the device manager and under USB controllers it says that it is unrecognized deivice..I tried changing the reader, changing the port and(actually the reader is pluged in to a linksys external usb hub, but changing this to a internal port did not make any difference) tried chagning some settings in control panel.
1. I checked the power option of the root usb hub.
2. Changed the driver.cab to a normal driver.cab obtained from the normal xp version. Uninstall the driver and reinstall it.
So far this hasnt been working.
I hope someone could help me with this.
~Tharanga

After extensive tests with Win 7 Embedded and ACR122U, I can confirm the same problem. It seems that reader firmware hangs and the only way to recover is to unplug and plug again the reader. We shall repeat the tests with readers from other manufacturers.
For the tests, we use a Win7 Embedded Standard PC with an ACR122U connected. We installed and configured the ACS Monitor program to start automatically with windows. We made a small utility to restart the PC every minute and we placed it on the Startup directory.
Within the first 5-10 reboots, the reader fails and the ACS monitor program shows " No reader connected" and no reaction from the reader. If we shall unplug and plug the reader again to the USB port everything works fine again.
Kostas P.

Smart Card Reader not showing correct certificates?

Running 10.5.6 with an SCR331, G4 desktop. I have been using entourage, smart card reader, and CAC successfully for quite some time.
My CAC was recently updated with new certificates. When I insert my card reader with CAC into my machine, the keychain (and Entourage) show the old certificates which aren't even on my CAC anymore. Obviously I can't get Entourage (or other websites) to work without being able to access the new certs.
I verified the CAC & reader were good by looking at it using a windows XP machine. The three new certificates were there.
I also used another Mac (lap top) to verify the certs. I inserted my reader into the lap top, and the keychain on that machine displayed the correct certificates.
I have tried several methods of rebuilding/replacing my keychain without success. Is there another token that needs to be cleared? Any help in letting access the new certificates would be very much appreciated.
Thanks,
Bob

If you did what a lot of people did you put your certs locally and you do not need to do this. Delete them from your keychain and just in cert your CAC. Then create a "IDPref" for the DoD site you are trying to access and you should be good to go. If you need help, I have written a good "How-to" on my webblog. Just do a search for "safari and CAC".
Jonathan
<Edited by Host>

Broadcom USB Smart Card reader not working

After upgrading my Vista Business SP2 (32-bit) to Windows 7 Ultimate RC (32-bit) my Broadcom USB smart card reader does not work any longer (Dell Latitude E6400 with built in smart card reader).
The newest available driver from dell support was already tested (Broadcom, driver date 09/23/2008, version 1.0.0.1, digitally signed WHQL, released by dell in March 09), but the device can not start (Error code 10) with Windows 7.
With the Microsoft WUDF Driver (Usbccid, driver date 06/21/2006, version 6.1.7100.0) the device starts but whenever I insert my smart card an additional device is detected (other device - smart card) but no driver found - Error message is: The drivers for this device are not installed. (Code 28).
What else can I try to get this reader working again (with vista sp2 the smart card reader was working fine with the broadcom driver)?

I have also an USB card reader that works fine on XP PCs but Win7 does not recognise it, can msft make a sd reader driver that works pls.
Hi
Sorry, but the way the industry works is that Microsoft develops Windows and Hardware manufacturers develop drivers for their products. Microsoft does maintain a complete division (MSDN) that is dedicated to assisting hardware and software manufacturers in developing their products for compatibility with Windows.
All of the drivers that are contained on the Windows installation disk and on Windows Update are placed there by the manufacturers of the devices. This is a service that Microsoft provides to help these manufacturers to distribute their drivers.
What you can do.
1. Check with the computer manufacturer for updated drivers for that device. This is your best source, since the computer manufacturer builds, tests, and sometimes develops their own, custom drivers to work with the hardware on their PCs.
2. Try to determine the name and manufacturer of the device using Device Manager and MSInfo32. Once this information is found, try to find that manufacturers website and look for the latest compatible drivers.
3. Check to see if there are any users forums on the PC manufacturers or device manufacturers websites. Ask there about any known issues with this particular hardware device or if the device is no longer supported.
4. If the drivers are found but are only available for previous versions of Windows, install the drivers using the Windows Compatibility Mode. HOW TO: Install a Hardware Device Driver using Compatibility Mode
Right now, we are in a unique situation since we are using an operating system that is still in the pre-release phase. Many hardware/software manufacturers will be ofrficially supporting their products for Windows 7 until after the General Availability date of October 22, 2009.
Hope this helps.
Thank You for using Windows 7
Ronnie Vernon MVP

HP EliteBook 8560w internal smart card reader not working

Uh! No!
On the Elitebook 8560w, the SDCard connection points do not face up, they in fact, face down. Facing up the card does not go in at all.
Also...
The SD MMC slot still does not work. I have tried every driver. I have tried putting a card in and running Windows Update. Nothing is working.
What's up HP are you ever going to respond and fix this?

What operating system is it? Are you sure you put the card in the correct way? [not trying to be mean here]

Token and smart card reader are not detected on Mavericks if not plugged on a USB port during system boot

Well, both token and smart card reader are not detected on OS X 10.9 if not plugged on a USB port during system boot. So, if I am already working within the system and need to use my certificates I have to plug the token or smart card reader on a USB port and restart Mavericks.
Token is a GD Starsign and Smart Card Reader is a SCR3310 v2.
Thoughts?

SCS is a very good app, since I've read that Apple has discontinued support for PC/SC interfaces after the release of Mountain Lion.
(My previous installation was a Mavericks upgrade from Lion)
However, I don't know what and how to debug using Smart Card Services. Do you know any commands to use?
Apparently, the SC reader reports no issues: the LED is blinking blue when no smart card is present and becomes fixed blue when a smart card is inserted – according to the manuals, this shows that there is correct communication between the OS and the CCID reader.
I don't know what to do; I'm beginning to hypothesize it's a digital signer issue. In fact, my smart card only supports one application called File Protector (by Actalis) to officially sign digital documents. This application seems to have major difficulties in identifying the miniLector EVO.
The generic and ambiguous internal error comes when I try to manually identify the peripheral.
Athena CNS is one of the Italian smart cards and is automatically recognized and configured (so it's correct – no doubts about this), while "ACS ACR 38U-CCID 00 00" seems to be the real name of the miniLector.
(I'm assuming this because System Information also returns that the real manufacturer is ACS... bit4id is a re-brander)
However, when I click on it and then tap OK, it returns internal error.
As first attempt, I would try to completely erase&clean File Protector files to try a reinstall. Then, if this still doesn't work, I'd debug using the terminal.
So:
- Do you know any applications to 100% clean files created by an installer?
- Do you have in mind any solutions that I might have forgotten?
Thanks in advance from an OS X fan!

W520 Smart Card reader does not show up in Device Manager

W520 Smart Card reader does not show up in Device Manager.
It was working before and now nothing. Nothing happens when SD card plugges in.
Could my smart card reader stop working or is this a configuration issue?
Any thoughts?
thanks
Ian

Hi Ian,
Welcome to the community, and thanks for the post.
The issue is related with software, to resolve this you need to re-install the card reader driver from the below mentioned web link.
http://support.lenovo.com/en_SG/downloads/default.page?
After that check if the issue get resolved.
Regards,
Sameer
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Acrobat 9 does not recognize the smart card reader that work with other app. Can someone help me?

Hi to All,
Acrobat 9 (included in CS4 design premium) does not recognize the smart card reader. I have a smart card reader ACR38 smart card that works with all applications except Acrobat 9 pro. I tried to uninstall and reinstall it again, but when I try to insert the digital signature message is always the same, that does not find the Acrobat reader. Can someone help me?

Hi MartinR
Thank you for your reply, i have tried what you suggest, and it did not work, the i DVD opening title changed but not the embedded movie.
Perhaps it is a setting in Final Cut Express?
After capturing my footage, i open a new project then i convert all clips to anamorphic, to give me the letterbox effect, i have tried now with and without anamorphic.
In my canvas screen, the footage does not fill the square, even if i have not selected anamorphic, and fall well within the TV safe areas, but the only way to ill the canvas up is to crop it bigger, but still when i export it does not give me the full screen view.
Any ideas?

Unable to pair BB Smart Card Reader with Pc/Laptop

Hi, I have 2 new BB smart card readers (SCR) and Im trying to pair with the PC and I can not. The SCR software can not detect the SCR. I put the ID of the device on the software and is trying to looking for it but can not. It says "Unable to connect to the specified Blackberry smart card reader". I have another SCR and I don't have problems to pair with the computer only with the new ones. The SCR have the last OS. Do you know what could be the problem? I think is a bug of the new SCR.

mzamora wrote:
Andy, may be nothing so where can I post it? Is there a general discussion?
Hello,
if I were you, I'd post in the "General Blackberry Smartphone Functions and Features" forum.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Access to smart card reader on Win 8.1 RDP Host

Hi,
I have a customer that has a couple of Windows 8.1 Pro computers, that has a smart card reader in the local keyboard.
Until a few months ago, they could RDP to the desktop computer from a RDP client such as another Windows PC, a Mac or a mobile device.
The problem is now that when accessing the desktop computer (with the smart card reader keyboard) from a RDP client, the smart card reader is not available in the RDP session anymore. This prevents them from logging on to an application in the network that
requires their smart card.
Can someone perhaps point me in a direction where this can be solved, either with the MS RDP host or with some 3rd party RDP host applications?
(Teamviewer or similar remote support applications works, but that is not what the customer want...)
Since it worked like a charm up until 2-3 months ago, there must have been some update to Win 8.1 that prevents this by default?
Thanks in advance,
/Mikael Forslund

Hi Mikael Forslund,
I am supposing you attempted to use smart card reader connected directly to Remote Desktop terminal. Basically your RDP session should redirected smart card reader to the client side and will not see readers connected to the host side
because enable Safety equipment such like smart card reader will cause highly insecure and that is not by design.
We suggest using smart card reader on local RDP client for your issue.
“The reverse is also true; if you RDP into a session from the start you will never see any local smartcard readers as Winscard will detect it’s running in an RDP session and no calls to Winscard will ever reach the local PC/SC layer –
everything will be redirected to the connecting client.”
Quote from this TechNet article
http://blogs.technet.com/b/instan/archive/2011/03/27/why-can-t-i-see-my-local-smartcard-readers-when-i-connect-via-rdp.aspx
Similar case has been posted and for your reference
https://social.technet.microsoft.com/Forums/windowsserver/en-US/47972083-b9bd-49fd-8708-b296af81bda3/usb-smart-card-reader-and-smart-card-connected-directly-to-remote-desktop-server?forum=winserverTS
Regards
D. Wu

SMART CARD READER ProBook 6570b problem

Last august, i bought a ProBook 657b, with a smart card reader installed (standard)
A few days after I bought it, it worked perfectly and I could read the information on my ID
But since a day or 2, it does not work anymore.
I think the PC has troubles finding this device.
Is there someone who has any idea how I can solve this problem?
GRTZ

Hey there,
What operating system are you currently using? Also are you receiving any error messages when trying to use the smart card reader? Have you been using only 1 smart card, or do you have a extra one handy that you could test with?
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Blackberry Smart Card Reader Problem

I am trying to setup a Blackberry Smart Card Reader for two factor authentication. Right now I am trying to set it up with a 8300, once I get that working I will set it up with a 9000 as well.
I have succesfully paired the Smart Card Reader with the 8300.
I have a smart card from 360 Web Secure, that is supposed to be a ISO 7816 PC/SC T=0. It has been setup with 360 Web Secure software for windows logon.
When I try and turn on two-factor authentication on the blackberry (User Authenticator - Enabled), I get the error:
Unable to initialize the user authenticator, no supported user authenticator is present.
I'm guessing that my 360 Web Secure card is not actually compatible, as the Registered Card Drivers listed in the smart card settings on the blackberry are: SafeNet 330, PIV, and GSA CAC. Since I can't find any material as to wether the 360 card is compatible with these formats, it probably isn't.
I've spent hours searching the net for a card that would work and I have no idea. There are many place selling all kinds of cards, but they are all blank cards and seem to need a large enterprise software package to be able to program/manage them....
So, as an individual, where do i get a card that I can use for two-factor authentication with the blackberry smart card reader?

This smart card is not supported by the BlackBerry. You would have to write drivers for it yourself.
The only smart cards which are supported right now are the SafeNet 330, the DoD CAC and the PIV for US federal governments. The later two are actually special versions of the SafeNet 330 with some specific extensions.
If you want to use smart cards on the BlackBerry you'll therefore need to purchase a SafeNet 330 card along with all the software and hardware to initialize the card on a PC and create/import the certificate.
Hope that helps.
Chris

T430s Smart Card reader cannot read some cards

Hi all,
I have a T430s with a smart card reader.
Turns out that some cards (including, as it happens, one of my personal cards) the reader can't read. It either does not respond at all, or gives an "unknown card" identification. The very same card, on the very same laptop, using an Athena USB reader, works flawlessly.
I'd say it's a reader malfunction BUT some other cards are read perfectly by my built-in reader... Why would the reader refuse to read certain cards?
Any ideas? Anyone seen something like this?
Thanks for any insight!

Hey 127kmph,
If the driver for the media card reader doesn't work,
I found your computer in the personal system reference and saw you actually have no Smartcard reader. But you do have the 4-1 media card reader. Which is specific to all machine types of the T430s.
With a little more investigating I found out that
You have a Ricoh Multi Card Reader on the computer. This reader is able to read SDHC cards, but to get it to work fully you have to update the driver.
Here is the link to the driver. Which this driver supports XP, Vista, and Windows 7.
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014960
Thank you NINE.
Hope this works out for you
Please let us know,
Alex
Was this or another post on the forum helpful? Click the star on the left side of the screen to give kudos! Did someone solve the problem you encountered? Click Solution Provided to let us know!
What we Do in Life will Echo through Eternity. -Maximus Aurelius

Get serial number of ACS 38 CCID smart card reader to identify it.

I m working over native card , and for security i want to get the special feature of smart card reader (serial number or anything) to make it distinguish with other reader. I am using ACS 38 CCID reader.
what i did to find this-
1- in Winscard.h , there are a function with name - SCardGetAttribute() , when i am using this for getting serial number , it is showing error like- Error 0x00000032 :- the request is not supported. while it is giving serial number when i am using other reader - SCM Microsystems Inc.
2- when i go for registry ,
HKLM\SYSTEM\CURRENT CONTROL SET\SERVICES\A38CCID\ENUM . i found there a
string - usb\vid_072f&Pid_90cc\5&3873a573&0&2 (Device Instance Id) but for number of reader ,its similar. so here i am fail again.
Is there any way to get this or i need to consult with manufacture?
I already use javax.smartcardio.*; is there any function to get the detail of reader connected????

I'd bet my last Euro it's the second FRU you mentioned, 04W1637, because all FRUs, and all Lenovo MTMs and order numbers that I have ever seen consist of 7 digits or letters, this was so in the IBM days and has been the case ever since.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество
PepperonI blog

HP Elite Book Alcor Micro Smart Card Reader FDE PBA Support?

Can someone tell me if the HP Elite Book Alcor Micro Smart Card Reader supported byFDE PBA Supports in ZCM11SP2 ?
Thanks
Kuru

eumetsatzcm,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://forums.novell.com/

Dc7800 "smart card reader not present" during POST

Similar Messages

Maybe you are looking for