Deactivate but no connection to Adobe servers

I want to upgrade my OS on my desktop and need to deactivate PS CS4 before I format the disk but when I try to deactivate PS answers "Unable to connect to Adobe servers" which is strange since I have internet connection and can surf here and write this in Adobe forums
I have also disabled the firewall but no change.
How do I solve this?
/Jens

Thanks Bill, but that seems incorrect. Called first Technical and after your post also the Customer Support and they said the same thing. They cannot deactivate. The advice was to just go ahead with the upgrade without removing PS and then if I run into some problems when I reinstall I can contact them again.
I am thinking "why is there then an option to deactivate if it not works". Seems unnecessary.
Will do the upgrade later today hope it works

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http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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Deactivate but no connection to Adobe servers

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