Deactivate Captivate 2? How?

Do I need to deactivate Captivate 2 on my current PC before installing it on a new PC? If yes, what is the deactivation procedure?

Hi there
I think this may depend on the version of Captivate 2 you have. What I mean by that is there is sometimes something like volume licensing at play.
I'd begin by clicking the Help menu and seeing if Deactivate is an option. If so, that's how you do it.
I'm further guessing that if deactivate isn't an option there, your worries are probably unfounded with thinking you need to deactivate before installing elsewhere.
Cheers... Rick
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Deactivate Captivate 7

How do I deactivate CP7 on one computer so I can install it on another computer?
There is no "Deactivate" option from the help menu as there is in previous versions of Captivate.

There is no such file on the system to deactivate Captivate.
After clicking on Help > Sign out, you should get this window > http://prntscr.com/4frhxe Are you getting that?
In case of Activation and deactivation issues, it is sometimes recommended to close all adobe apps, and rename the hosts file, and then retry after launching Captivate.
Location for hosts file, Windows: C:\windows\system32\drivers\etc\ hosts
MAC: Finder > Go > Go to folder > /private/etc hosts
rename that to hostsOLD
Also, try installing the newer version of Adobe Application manager: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager For Windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 For MAC.
Let me know how it goes.

In Captivate 8, how do I insert a text animation. It is grey scale and therefore can't be selected. I also want to use a "typing" effect.

In Captivate 8, how do I insert a text animation. It is grey scale and therefore can't be selected. I want to use animation and also want to use a "typing" effect.

Hi there
What is your project type? Responsive? If so, that's why animation is disabled. Animations are usually built in Flash and Responsive output doesn't "do" Flash.
Cheers... Rick

Captivate 8 - How to change to producing "project.json" file instead of a "project.txt" file? Having issues with viewing published projects due to this.

Captivate 8 - How to change to producing "project.json" file instead of a "project.txt" file? Having issues with viewing published projects due to this. Would be thankful fo rany/all advice.

I'm having the same issue. I've been able to work around it by opening the txt file and copying the contents. Then I open a new file in Sublime Text 2, paste the contents and save the new file as "project.json". It seems to work, but it'd been nice if I didn't have to do this everytime I publish a new project.

Captivate 8 - how do I export or publish to PDF?

Captivate 8 - how do I export or publish to PDF?

Ahhh so you likely fell smitten with the new kid on the block. It's okay. We forgive you. We know how "cool" he is and all.
Lemme guess, in your editor you have a colored bar at the top? And that would mean that you created a new "Responsive" project. (Insert Ahhhhh, swoooon sound here)
PDF output isn't there for that project type as it's meant for copying to a web server for consumption on a variety of devices. If you want to publish to a PDF, you need to be using the Demonstration/Simulation project type. And sorry, there is no button or option to enable that goes "Poof" and now it's converted to that type. You will have to re-create the project.
Cheers... Rick

Captivate 7: How to troubleshoot video not playing.

I've received MP4 files from a client and converted them to FLV. I created a blank project, added a Content-Center slide. Loaded an FLV video file. Previewed in Captivate no problem. Published and reviewed no problem. Load the SWF file to the company Intranet and the slide displays but the video object is not included. What am I doing wrong?

Don't assume anything. You need to CHECK where the video is located.
You also seem to be assuming that since you uploaded the SWF file that your video is somewhere inside the SWF and must have therefore arrived at the intended destination.
This is also incorrect because Captivate does not encapsulate videos INSIDE SWF files. All videos are externalized nowadays. So if you upload an SWF, that's all you've uploaded. No video.
Additionally, Captivate SWFs require the HTM and JavaScript files that Captivate also publishes in order for everything to work. If you do not upload all required files, your content will not play properly for end users.
I'm hoping by "company intranet" you mean an actual web server, not just a company LAN? And if you're uploading to a Dropbox account, you may also run into issues with playback unless your business partners download the entire set of required files to a folder on their PC, AND make sure that folder is set up as a trusted location in their Flash Global Security settings:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-flash-global -security

In captivate 8, how do you insert a company logo so that it appears on every slide?

in captivate 8, how do you insert a company logo so that it appears on every slide?

Put it on the main master slide and check the daughter master slides. Which theme do you use? Not all daughter master slides have automatically the main master objects, that is why I'm asking about the theme.

My iPad was stolen and I want to know how I can deactivate it and how do I transfer my account to my new iPad

Hi there My i Pad was stolen and I would like to know how do I deactivate it and how do I transfer my account to my new i Pad Thanks Linda

If you enabled the "Find My iDevice" feature prior to the device being lost/stolen, log into iCloud and deactivate it. If you did not, there is nothing that can be done.
As for the content, it should all be on your computer, simply connect the new iPad and sync what you would like to the device.

Laptop died and I can't deactivate LR. How can I install on new laptop?

Laptop died and I can't deactivate LR. How can I install on new laptop?

Lightroom doesn’t have a formal activation process like Photoshop, although Adobe may be tracking something since they do want you to log in during the registration process. I’m not sure.
In general your license allows you to install it on up to two computers as long as you’re only ever using one at a time, so just download and install the latest update for LR on your new laptop and enter the serial number(s) or login to CC, whichever licensing model of LR you have. CC does have a two-computer limit, but if you install on a third computer you’ll be asked to deactivate the other two and then only ever login to CC on the other computer that you want to license and it’ll be fine.
You can get the latest update to whatever LR series you have from the Adobe Updates page:
http://www.adobe.com/downloads/updates
You will need to find your serial number(s). If you registered LR with Adobe then they should be available online after logging in to adobe.com and a few clicks into Manage account.

How can I deactivate Captivate if I can't launch it because of mavericks?

Hello,
Using OSX 10.9, Mavericks, I can't use anymore Captivate.
OK.
I made a Virtual Machine with VMWare, reinstalled Captivate, was told there was an install before, ok, must desactivate on the other computer before - but how can I desactivate if I can't launch it?
In french, the expression about such situation is "egg or hen of Colombus"...

Hello Everyone,
Captivate 7.0.1 patch is out. (version 7.0.1.237)
Windows user may follow these instructions :
1) Launch Adobe Captivate 7
2) Top Menu Bar, Click on Help -> Updates
3) Download and install the update.
MAC users may share contact details on [email protected] and I will share the patch
What's new in CP 7.0.1 : http://helpx.adobe.com/captivate/kb/captivate-7-patch.html
Thanks and Regards
Himanshu Satija

Cannot deactivate Captivate License offline

We have a volumen license for Captivate 6 in our company. Due to the security settings in our laptops Captivate cannot connect to the internet so we used the off-line process to activate the license in one of our laptops. Now we want to release it and deactivate it, in this laptop, but the Help>Deactivate option appears shadowed.
The Adobe Application Manager also fails connecting to the internet, although it can be updated.
How can we proceed? We haven't found any reference in the forum or anywhere else.
BR,

Hello,
Welcome to Adobe Forums.
Please uninstall Adobe Captivate 6.0 from this computer and if you have remaining number of seats for your Captivate 6.0 license, then you can install it on the other computer
If you have any queries or issue, please call Adobe Suppport or Email us on [email protected]
Thanks,
Vikram

Photoshop brush does not represent correctly when recorded with Adobe Captivate 7 How do I Fix this?

Hello I have only just recently purchased adobe captivate 7.
I am currently recording some footage in Photoshop and when ever I change the photoshop's brush size it does not correctly record it in Captivate but rather a giant pixelated version of it. or the brush does not match the size of the brush it is painting.
It looks like something like this, http://imgur.com/a/Ko6Wg
I was wondering if it is possible to record the cursor as it displays on my screen.
below you can clearly see it is recording the brush size at the wrong size to what is been drawn. its kinda random in how it does it.
Thanks ahead for anyone who has a soultion.

Hi! I have the same problem and I was wondering if you ever figured how to fix it.

Adobe Captivate 4 - How do I include the playbar in the movie, rather than below it?

Hi,
As the title says, how can I have the playbar displayed inside the movie window rather than as a seperate entity below it?
We used Captivate 1 up until recently to make our training videos. We would use the playbar "PresenterSilver" and then insert text boxes into the slides as a sort of guide as to what section the user was currently viewing. We would also use this to show the author and the date. A static image was used as a background also (this was created in Fireworks to look the same as the PresenterSilver background).
This setup worked fine for all our movies. However when we upgraded to Captivate 4 the PresenterSilver skin is no longer there. The playbar is also no longer part of the movie but is below the window.
I was wondering if it possible to include the playbar the way it used to be. If not, then can someone suggest a work-around? I was looking at it earlier and I see that you can use image files as backgrounds around the player. This is not ideal as I think that the images remain static for the entire movie. And we could not have a set image (e.g. Part 1 for slides 1-3, Part 2 for 4-6 etc.) for different slides, it would have to be the same the entire way through. If I am mistaken please let me know.
Thanks for your help,
Eoin.

Hi there
Unfortunately Adobe changed the playing field with version 4. You are no longer able to have the playbar occupy part of the main movie.
Please report this as a bug to the development team. The link is in my sig.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Captivate 7: How to make the output fit-to-screen

Hi Everyone,
For the long time, I was in search of making the published SWF be able to display the project as fitting to the screen. I was previously using Captivate 5.5. But now, I'm using Captivate 7. Does anyone know how to make the same thing happen to the SWF file? I previously had to make a change in the HTML script. But that same script line does not exist in the HTML file published from Captivate 7.
Please be aware that I don't know much about HTML scripts. So please be explicit with your assistance.
Thank you in advance for any assistance that you can provide.

Hi there
In Captivate 7, when you publish in SWF format, choose the option titled "Scalable HTML Content".
Cheers... Rick

Adobe Captivate 7: How to Customize Certificate Widget

I can only add (1) additional variable option in a certificate widget text fields. How can I add more variables on the certificate? I need these variables to print out on the certificate when the learner selects the print button. Is it possible to add a company logo onto the certificate that will print also.

Not all video files are created equal. Captivate has in the past shown a preference for certain encoding in FLVs and F4V video files. It's recommended that any video you want to use with Captivate be encoded via the Adobe Media Encoder app that comes with Captivate.
Even the fact that your FLV was encoded with some other Adobe app, does not guarantee it will work with Captivate. (Don't get me started on that.) So try re-encoding your FLV with AME and then see if that improves your chances of embedding the link.

Deactivate Captivate 2? How?

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