Deactivate Captivate 7

How do I deactivate CP7 on one computer so I can install it on another computer?
There is no "Deactivate" option from the help menu as there is in previous versions of Captivate.

There is no such file on the system to deactivate Captivate.
After clicking on Help > Sign out, you should get this window > http://prntscr.com/4frhxe Are you getting that?
In case of Activation and deactivation issues, it is sometimes recommended to close all adobe apps, and rename the hosts file, and then retry after launching Captivate.
Location for hosts file, Windows: C:\windows\system32\drivers\etc\ hosts
MAC: Finder > Go > Go to folder > /private/etc hosts
rename that to hostsOLD
Also, try installing the newer version of Adobe Application manager: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager For Windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 For MAC.
Let me know how it goes.

Similar Messages

Deactivate Captivate 2? How?

Do I need to deactivate Captivate 2 on my current PC before installing it on a new PC? If yes, what is the deactivation procedure?

Hi there
I think this may depend on the version of Captivate 2 you have. What I mean by that is there is sometimes something like volume licensing at play.
I'd begin by clicking the Help menu and seeing if Deactivate is an option. If so, that's how you do it.
I'm further guessing that if deactivate isn't an option there, your worries are probably unfounded with thinking you need to deactivate before installing elsewhere.
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Cannot deactivate Captivate License offline

We have a volumen license for Captivate 6 in our company. Due to the security settings in our laptops Captivate cannot connect to the internet so we used the off-line process to activate the license in one of our laptops. Now we want to release it and deactivate it, in this laptop, but the Help>Deactivate option appears shadowed.
The Adobe Application Manager also fails connecting to the internet, although it can be updated.
How can we proceed? We haven't found any reference in the forum or anywhere else.
BR,

Hello,
Welcome to Adobe Forums.
Please uninstall Adobe Captivate 6.0 from this computer and if you have remaining number of seats for your Captivate 6.0 license, then you can install it on the other computer
If you have any queries or issue, please call Adobe Suppport or Email us on [email protected]
Thanks,
Vikram

How can I deactivate Captivate if I can't launch it because of mavericks?

Hello,
Using OSX 10.9, Mavericks, I can't use anymore Captivate.
OK.
I made a Virtual Machine with VMWare, reinstalled Captivate, was told there was an install before, ok, must desactivate on the other computer before - but how can I desactivate if I can't launch it?
In french, the expression about such situation is "egg or hen of Colombus"...

Hello Everyone,
Captivate 7.0.1 patch is out. (version 7.0.1.237)
Windows user may follow these instructions :
1) Launch Adobe Captivate 7
2) Top Menu Bar, Click on Help -> Updates
3) Download and install the update.
MAC users may share contact details on [email protected] and I will share the patch
What's new in CP 7.0.1 : http://helpx.adobe.com/captivate/kb/captivate-7-patch.html
Thanks and Regards
Himanshu Satija

Captivate 4 won't launch anymore

While waiting for Adobe Support to get back to me (if ever...), I decided to try my luck and cast the question out here.
I'm on Windows XP SP3, with 1.5G of RAM and a 1.66GHz Intel T2300 processor.
Captivate 4 installed and ran perfectly previously till I decided to deactivate and uninstall it temporarily.
This is what I did:
1. Deactivate Captivate 4
2. Uninstall (to free up some disk space temporarily)
3. Reinstall Captivate 4; entered my Serial Number during the installation and it was accepted.
4. Tried to run Captivate 4 via all conceivable options (all attempts failed):
    (a) Start > Programs > Adobe Captivate 4
    (b) double-clicking an existing CP file
    (c) Double-click "AdobeCaptivate.exe" in "../Program Files/Adobe/Adobe Captivate 4" folder
[note: "AdobeCaptivate.exe" is seen briefly in the task manager, but soon disappears. It should also be noted that the Captivate 4 splash screen is not displayed at all during the loading process.]
5. Uninstalled, Rebooted, Reinstalled (multiple times)
6. Tried and failed all troubleshooting steps listed here (http://kb2.adobe.com/cps/404/kb404171.html)
any suggestions is welcome!

Glad you got it sorted - because if you had to rely on Adobe "support" (joke)..not only would you have to wait forever and a day, but if/when they did contact you - you would be no better off than having someone reading from a script which ends in "uninstall / reinstall".
As you can gather I suffered at the hands of Adobe "support" not so long ago, and the only way I eventually go anyone from Adobe to help me, was to contact everyone and anyone within Adobe and threaten to go public about the appalling way Adobe treat their "customers".
From what you say, sounds like things have not improved.
Noel
Staffordshire
England

How do I resolve deactivation unsuccessful of Captivate 3? - Error code 194:1

I am trying to deactivate Captivate 3, but am getting the following error code: 194:1
Thank you,
James

I have the same error when exporting a keynote presentation with audio or vidoefiles embedded.
The lock & record workaround did not solve the problem.
So I rejected all the audiofiles, and exported the "mute" presentation.
I imported the m4v into a video edt software and combined it with the audiofiles.
A lousy workaround, but it seems to be the only solution for now.
Hopefully apple will solve this export error

Desktop Refresh - Captivate 4?

We are about to conduct a desktop refresh, and we have a couple of users who installed Captivate 4 & the licenses about 5 years ago. The licences & media have long since been lost, is there any way of tracking the License details from within the product?
Also, anyone with any tips from the experienced masses in here as to the migration process from XP to Win7 for Captivate 4? Anything I need to think about installing Captivate 4 onto Win 7?

Hi Mike,
If Captivate 4 is a volume license then you can get the media and the license key from your licensing website (www.licensing.adobe.com) . In case it is a retail version then you need to contact support with the proof of purchase .
To migrate from xp to Win 7 - You need to deactivate Captivate 4 buy going to Help option in Captivate. Then uninstall it and reinstall and activate it in Win 7 machine.
To contact support click on the following link : Chat
with an Expert
Regards,
Mayank

Adobe Captivate will not open open within Presenter (Trial version)...

Hello,
I am a subscriber to Adobe Captivate 6 and am in the middle of a 30 day trial of Adobe Presenter. I use Windows 7 Enterprise and have the the 64 bit version of Adobe Captivate 6. I also use Power Point 2007.
I cannot do a software simulation within Adobe Presenter. When I try, I get the error message that Adobe Captivate cannot be started ....
Can anyone help?
Ryan

Regarding this issue error message "(keine Rückmeldung)" / No Response as it's creating the swf file...
It should display the preview window after sometimes. Please wait for sometimes, if No Response text comes. This issue is normally caused due to system load or performance issue. You may face similar issue while publishing, please wait for sometime, till publish finishes.
Regarding this issue.Fatal error in Power Point with Adobe Presenter add-in. If you have seen this error several times, you should deactivate the Add-In and check to see if an update is available. Would you like to deactivate the add-In?
Do you face this issue always? This issue normally arises due to faulty presenter installation or Windows 7 SP1 not installed. This error message doesn't hinder with normal Presenter functioning. If you choose to disable it from this error dialog, then you have to enable it again as per the above steps.

Adobe Captivate 6 activated but acts as a trial version?

Although activated, my Adobe Captivate 6 (eLearning Suite 6.1) acts as a trial version in a sense that Project Expiry Date is disabled and all my project expire after one month.
If I go to Help, the active option is: 'Deactivate....' so there is no way to sort this out by any means available in the application itself.
There is probably a similar behaviour in other elearning suite applications, but I am using only Captivate so I wouldn't know whether that is the case.
My PC is on the corporate network, the eLearning Suite 6.1 is installed only on my PC and I don't have the admin rights.
Is there an option to check the activation status and/or somehow reactivate it again, as it is really annoying to re-publish and upload to company's web portal e-learning files every month.

Hi there
You may need to completely uninstall and reinstall.
Cheers... Rick

Captivate 7 won't launch (Windows 7)

Having installed Captivate 7 (64-bit) on Windows 7, I've found the program won't actually open. Launching it asks for the Adobe ID, while the program flashes up for a second in the background. Having entered the ID, nothing happens. Trying to launch again just performs the same process, with the program itself never actually loading. Tried uninstalling and putting the 32-bit version on instead, but the same thing happens. This installation has been tried on three different computers (all Win 7), with the same result. Any thoughts as to what can be happening?

I have the 64 bit version and same problem.
It used to launch. Now my AVG anti-virus program says that at automatically-generated "CP" file in User > AppData > Local > Temp folder has "unknown" moderate risk and must be removed.
If I scan the folder with AVG, it doesn't find any threats. I have scanned it with a Microsoft tool too but it found no viruses. The file that seems to cause a problem is generated at the time of launch (must be the temporary Captivate file for the session about to begin).
I can only assume there is an incompatibility issue with a Windows 7 update. If everyone around the world suddenly has this problem, it's likely that, but I don't see many people on this thread.
I've tried uninstalling and reinstalling Captivate (after asking Adobe if it would be ok, given that I can't open the program to deactivate the license first). Same problem after fresh installation from CD.
Adobe Captivate team - is anyone following this topic? Some input would be appreciated because the program was not cheap and I cannot find good support.

Have new computer want to install CS5 and deactivate from old. but need an older verison as cs5 is an update

I have a new computer , want to install CS5 and deactivate from old. Problem is my CS5 is an upgrade and needs a older version of Elements which I no longer have. Any suggestions?

you don't need the previous version that was upgraded. you just need the serial number of the previous version.
but, if you want the previous version:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Urgent - How to deactivate the popup reminder window

I want to know how to deactivate the reminder popup window when you restart a Captivate movie.
I have an application made with Flash that load in wrapper some captivate movie. When i load a movie that i 've just loaded before, a popup reminder window with "do you want to continue from last slide..?" appears. How can I deactivate this popup? Or Is it possible to change the language text of this window?
Thank you very much for your help

I believe that is controlled by the 'self paced learning' option in the table of contents settings.
in windows, Project > Table of Contents > Settings (under the list of the TOC)

I want to know the process of transferring Adobe Captivate 4 from one laptop to another laptop.

How do you transfer your current Adobe Captivate 4 from an old lap top to a new laptop.

if you're no longer going to use it on your old computer, uinstall it: deactivate (help>deactivate) it before uninstalling from your old computer.
you're limited to two installations/activations.

Captivate 2 in Authorware 7 - making it wait ??

We are wanting to use an Authorware 7 wrapper to hold
multiple Captivate 2 files. Most of the swf files we are publishing
from Captivate are interactive with branching. (so a simple frame
count isn't really helpful to us)
The Captivate files hold the content for each chapter in the
Authorware file. The user must view the entire Captivate file
before moving on to the chapter quiz. After the quiz, they return
to the Authorware menu, from which to pick the next chapter.
We want to stop the user from skipping any content, so on
each Authorware page there is a menu bar that deactivates while the
content plays. When it reactivates, the user can click Next to move
to the quiz.
The only way I've figured out to do all of this yet is as
follows....
1. On the main flowline, add a Map icon. (the icons on that
level make up the Authorware menu)
2. WIthin the Map icon (Level 2), add these icons:
- A Framework icon that includes another Map icon (to hold
the Captivate file) and a Map icon that holds the chapter quiz (a
quiz KO).
3. Within the Map icon for the Captivate file (Level 3), add
these icons:
- A calculation icon that turns off the Authorware menu bar,
so they can't navigate from that page.
- Display icon that says "Click Continue button to begin
this chapter."
- A Wait icon that has the Continue button.
- The Flash Icon (the Captivate file)
- A Wait icon that waits for the approximate length of time
it will take the user to view/interaction with the Captivate file.
- A calcuation icon that turns on the menu bar so they can
move on to the quiz.
All of that works pretty well, except for the Wait to finish
playing the captivate file. Since these are interactive SWFs, we
really don't know how long it will take for the user to complete
it. So, we have to guess how many seconds to put on the Wait icon,
which could allow them to skip the end of the Captivate file if
they notice the menu has been turned back on.
What are we missing here? There has to be a better way of
setting all of this up! We like using Authorware because it sends
info well to the corporate LMS (plateau), so we can't completely
leave Authorware. But we like how Captivate creates the flash
movies -- which makes the content look slicker than is possible in
Authorware.
Thanks!

Well, for a normal movie this would be really easy - as
Authorware and Flash can communicate perfectly using FS Commands,
and the Flash movies can tell Authorware, "I'm done!". No such luck
in Captivate - as you can't access the actionscript.
So... maybe have the Captivate movie close automatically at
the end, and maybe Authorware can detect that it has closed?
A side note... my adult learning background would say that as
a general practice, it's not effective to force users to sit
through content. If they know it already, let them skip it. Just
test them on it at the end :)

Just upgraded my iMac to Yosemite. It is now crawling. I'm planning to reformat the hard drive and installing fresh Yosemite and reloading the hard drive. Do I deactivate my CS 6 Suite and Lightroom and then reinstall. Is anyone else experiencing a sl

I just upgraded My iMac (2009) to Yosemite. It is now crawling. I planning to do a fresh install of the operating system. This requires me to format the hard drive. I have already backed up my data. With regards CS 6 suite and Lightroom is the proper process to deactive the program and then reinstall it from my Adobe account? Any other input would be appreciated.

yes, deactivate before uninstalling.
to reinstall, you only need your serial numbers and the installation files.
the installation files:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Deactivate Captivate 7

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