Deactivate Creative Suite

Hi,
My computer crashed. I couldn't deactivate Creative Suite.
I know I have to contact support. that's actually my problem because i go to
1.- http://helpx.adobe.com/ca/contact.html?step=
2.- I click on Creative Suite Standard
3.- it takes me to,
Downloading, installing, setting up
4.-I click on
Error: Sign in failed, activation limit, or maximum activation exceeded
5.It takes me to
http://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-starting. html
6.- I click on "Can't acces my previous computer"
7.- It opens the a small windows and it says "Contact us"
8.- it takes tothe initial page
http://helpx.adobe.com/ca/contact.html?step=
I just can't acces anyone to ask my software to be deacivate.
Am I doing something wrong?
Thank you very much in advance for your help!

Thank you very much for your answer,
I tried that but it gives me a message saying,
"Please quit and restart your browser to start a new chat session."
I don't know what else to do.

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