Deactivate CS6 from a Dead Computer

I have cs6 installed on a computer that the mother board died leaving the computer not able to start. I am not able to deactivate cs6 on the dead computer. How would I get this deactivated ??

I'm having the same problem. I had a laptop HD replaced and our IT guy managed to zap the entire drive in the process. It's taken a month restore all my apps. Luckily I'd backed up what little data was on the original drive. I use the laptop to work remote. I fought my way thru Autodesk subscription, Sketchup and their all the various plugin apps to get the system to match my workstations...then there's Adobe 'support'!
I use Production Premium CS6. After logging into my Adobe account I could get all my previous serial numbers except CS5, the one I'd need to activate CS6! I'd installed CS6 in 2012, using my upgrade based on my purchase of CS5 upgrade from CS4 and so on. I'm suspicious of that missing serial number, but I must be conspiracy theorist at heart.
On-line I found an adobe direct line that took me to an outsourced 'adobe rep' who was happy to help me. He connected to my laptop by remote and was glad to reactivate my CS6, however he told me that the CS5 serial number died with the old hard drive and that he'd be glad to reactivate for 599.00 USD! I then realized that I'd connected with a scam, not Adobe support!
Any real Adobe support for a CS products appears to have been dismantled, creating opportunities for scammers and I'm at wits end with trying to follow monster Adobe as it turns its back on its previous customers.
A chat line connection might be a saving grace for me...I don't find the link either!

Similar Messages

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