Deactivate cs6 on website?

My hard drive crashed on my mac and I did not de-activate cs6 or lightroom 4 before it happened.
I have the software on my time machine but was advised not to migrate Adobe software.
Can I de activate the software remotely - if not, what is the procedure to do this?
Thanks in advance

There's a link to web chat at the bottom of this page:
Adobe ID, sign in, and account help

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Hi, I would like to deactivate CS6 from my old laptop and reactivate it on my new one. In order to re-activate it, what is the process? Do I need to download the product like the first time? Is there something to be careful of? Thank you!

Hi, I would like to deactivate CS6 from my old laptop and reactivate it on my new one. In order to re-activate it, what is the process? Do I need to download the product like the first time? Is there something to be careful of? Thank you!

Hi petrosk47967892,
In order to reactivate this product on a new machine, you can simply download & Install the product on the new machine using the following link and enter the serial number when prompted. Make sure to deactivate the product from your old machine by launching any one of the products, go to Help>Deactivate/signout.
Download CS6 : Download CS6 products
Cheers,
Kartikay Sharma

Can't deactivate CS6

I purchased cs6 a year ago and installed and registered it with no problems. Last december I decided to avail of photoshop cs6 cc offer and subscribed to it. However in order for me to avail of cs6 cc I have to deactivate my original cs6 but I cannot do it. My internet is working perfectly, I am able to sign into adobe and use other sites, but when I try to deactivate cs6 it states it is unable to connect to the internet. I am not familiar with proxy settings and the like but need to get this sorted asap.
Any help would be gratefully appreciated.

Try the Chat now button at the bottom of this link:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
I forgot to add that your allowed two installs on two of your own computers, so you can go ahead and install
on your new computer and it should still activate unless you already used up your two activations.

I deactivate CS6, and I want to activate it on another computer, but it won't accept my serial number.

I deactivate CS6, and I want to activate it on another computer, but it won't accept my serial number. How can I fix this?

Nancy Olivier are you trying to install Creative Suite 6 on a computer which already has Creative Cloud installed? If so then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install previous version of Adobe Creative titles through your membership.

I reformatted my hard drive, but forgot to deactivate CS6 first

I reformatted my hard drive, but forgot to deactivate CS6 first. I had CS6 installed on two computers. I deactivated CS6 on one computer, then installed CS6 on another computer. I then had issues with the new computer and am reformatting the disk. Problem is, I forgot to deactivate CS6d from the new computer. Will this mess me up?

Computer reconfiguration or replacement
You can receive an activation error if your computer has changed recently. You can't solve this problem on your own, if you've done one of the following:
Changed your computer's configuration, for example, due to a crash:
Upgraded your computer hardware
Replaced a hard drive
Upgraded the Operating System
Gotten a new computer and old computer is unavailable
Contact Adobe Support specialists via chat or over the phone on 1-866-772-3623.
Keep your serial number handy. Look for your serial number on the CD or DVD case, or in the email confirming your purchase. For assistance locating your serial number, see Find a serial number.

Did not deactivate CS6 and re install windows 7

Hi, I recently reinstall my windows 7
but before I did this I did not deactivate CS6
Now my CS6 on the new install win7 said the serial key been used on 2 computer already
is there any way to solve this problem?

Yes. Open a chat with Adobe. They can assist you with this.

I need to deactivate CS6

I need to deactivate CS6 but I have already rebuilt my pc for the 2nd time

Contact Adobe support, they can reset your activations. Next time, deactivate before rebuilding.

I forgot to deactivate CS6 before reinstalling the OS

I reinstalled OS X Lion, but forgot to deactivate CS6 first. Is this going to be a problem? I'm counting on two installs...

You get 2 activations which allow you to install the software on 2 machine, hence if you have exceeded the activation count then contact Adobe support to get the activation resetted otherwise there shouldn't be any problem.

Deactivate CS6 from a Dead Computer

I have cs6 installed on a computer that the mother board died leaving the computer not able to start. I am not able to deactivate cs6 on the dead computer. How would I get this deactivated ??

I'm having the same problem. I had a laptop HD replaced and our IT guy managed to zap the entire drive in the process. It's taken a month restore all my apps. Luckily I'd backed up what little data was on the original drive. I use the laptop to work remote. I fought my way thru Autodesk subscription, Sketchup and their all the various plugin apps to get the system to match my workstations...then there's Adobe 'support'!
I use Production Premium CS6. After logging into my Adobe account I could get all my previous serial numbers except CS5, the one I'd need to activate CS6! I'd installed CS6 in 2012, using my upgrade based on my purchase of CS5 upgrade from CS4 and so on. I'm suspicious of that missing serial number, but I must be conspiracy theorist at heart.
On-line I found an adobe direct line that took me to an outsourced 'adobe rep' who was happy to help me. He connected to my laptop by remote and was glad to reactivate my CS6, however he told me that the CS5 serial number died with the old hard drive and that he'd be glad to reactivate for 599.00 USD! I then realized that I'd connected with a scam, not Adobe support!
Any real Adobe support for a CS products appears to have been dismantled, creating opportunities for scammers and I'm at wits end with trying to follow monster Adobe as it turns its back on its previous customers.
A chat line connection might be a saving grace for me...I don't find the link either!

How do I deactivate CS6 from a broken computer?

I recently built a new PC because my HP All in One mysteriously broke down on me. Now that I have installed CS6 on my new computer Adobe is asking me to deactivate one of the two other computers I had previously installed CS6 on (the other being my wife's laptop.) I could easily deactivate the CS6 on my wife's laptop but it would be such a waste of a license. So, can I somehow deactivate the software from my broken computer remotely?
*Just a note on my 'broken' computer. It's an HP Touchsmart 310 All-In-One PC. Oneday the screen went blank. I could still hear the fans and everything working inside. I read online this was happening a lot with these HP All-In Ones so I took it to a repair shop. The guy thought reinstalling Windows on it would do the trick, and it did, for about one day. Now, I'm not sure how to access this PC in order to deactivate the software.

So, can I somehow deactivate the software from my broken computer remotely?
Call Adobe, explain the situation and they'll reset your activation count.

Workflow to deactivate CS6 and clone

Hello Enterprise Deployment,
How do you deactivate/deserialize CS6 from a computer that is about to be cloned/image created from?
Background: I've successfully installed and serialized CS6 using AAMEE3.0 in my computer lab. Now its sometime in the future and I need to reimage/clone my lab again. My workflow is to select one of the lab computers and make clone image of it. Problem is this computer has a working copy of CS6 on it, so the image will not work on the cloned computers - breaks the one to one relationship. I'm hoping there is some easy way to deserialize computer and not be forced to do another 1) uninstall CS6, 2) install trial copy, 3) image, and 4) serialize. I must be missing something because this is way to difficult.
thanks,
Jeff Jensen

Nancy Olivier are you trying to install Creative Suite 6 on a computer which already has Creative Cloud installed? If so then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install previous version of Adobe Creative titles through your membership.

How do i deactivate cs6 apps so i can install on another machine?

i am using cs6 basically on one machine.....i downloaded some of the apps on a second pc.... that second pc is now going to be switched to a new pc...
i want to deactivate the cs6 apps from that 2nd pc so i will be able to install them on the new one....
on some of the apps...i can go to help and deactivate the apps....(photoshop and dreamweaver)
lightroom doesn't seem to have a deactivate item in the help menu....do i have to do anything special?
indesign was downloaded to the second pc...and never used so the license wasn't accepted....do i have to accept the license and then deactivate? or was it never activated?

Deactivating once from Photoshop or Dreamweaver should deactivate the software depending on your license. There is no activation technology included with Photoshop Lightroom 4 so there is nothing to deactivate in that program.
If you have already deactivated through Photoshop and/or Dreamweaver there is no need for also deactivating in InDesign.

Deactivate CS6 - admin account = true (Mac)

I just bought a new Mac Pro Desktop to run CS6 faster. I already have one installation on my laptop, so I need to deactive the old desktop (I believe limit on CS installs = 2).
When I try, I get an error that says I need to "run application in admin mode and deactivate." Problem is: I am running this account in admin mode!
Thoughts?
Thanks!
Tudor

After Effects CS6 on Lion 10.7.4
Thanks

Deactivate CS6 after Deleting it

How do I deactivate Master Suite CS6 after they have been uninstalled and deleted? Is there a way to download CS6 to reinstall then deactivate?

only if done on the same computer (without significant hardware changes) and only if you only had one prior installation and activation (ie, the one you uninstalled before deactivating) . otherwise, request and activation count reset from adobe support. contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
if you need the cs6 installation file(s):
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How do I deactivate CS6 on my computer to upload it on another?

Opening either Photoshop or InDesign and clicking 'help' does not bring up a 'deactivate' option. Where on earth is 'deactivate'???
Thanks

Hi Volcanotherooster,
Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regards,
Romit Sinha

Deactivate cs6 on website?

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