Deactivate DW CS3 / email support

Hi,
I'm trying to deactivate DW CS3 on an Mac (10.4) to be able to use it on my new Mac, but the deactivation does not work. I go to Help > deactivate, but all I get an error (194:1). As I'm in Germany I phoned the German custom support. They can't help my, cause it is an English version of DW ... *sigh* They told me to phone the support in US. Which I would rather not, cause I would have to phone in the middle of the night and it might be quite expensive.
Is there any other solution to this problem? Does Adobe provide email support?
Thanks in advance!

Similar Messages

Deactivate flash cs3

I am trying to deactivate Flash CS3 on my laptop so that I
can install and use it it on my desktop machine. All I can find on
this subject is the instruction to select "deactivate" from the
"help" menu - but the help menu in my version of Flash CS3 doesn't
contain this option.
Is there another way to deactivate Flash?
The options in my menu are as follows:
- Flash Help
- Help Resources Online
- Whats new in Flash CS3
- Flash exchange
- Manage Extensions...
- Flash support Center
- Flash Developer Center
- Adobe online forums
- Adobe Training
- Registration...
- Download elicense...
- Return elicense...
- Updates...
- About Adobe Flash CS3 Professional

I am putting this here because I had a lot of trouble finding help with this issue also.
1) You may be working with a Volume License (did you get it from you school/business or did you buy it retail?).
If this is the case, you DO NOT need to deactivate/reactivate anything with your version of CS3, all you need to do is uninstall/reinstall.
2) If you are unsure, I found that the Help Chat was relatively pain-free: http://www.adobe.com/support/contact/, just choose your topic and select "Chat with an agent". They will need the serial number (hopefully there is a slip of paper in the back of your CD case with the number or else you recorded it somewhere) and they will be able to tell you what kind of license you have.
Note: This only applies to when the Deactivate option is absent, and not when it is greyed out, which seems to be a different issue.
Message was edited by: AustinOla

How do I deactivate PS CS3 under Leopard?

We bought a Mac Pro but are keeping the old iMac around for light work. I need to deactivate Photoshop CS3 on the iMac so I can activate my license on the Mac Pro. Unfortunately, under Leopard the Photoshop help menu has been replaced with Leopard's help menu so the deactivate option is not where Adobe says it should be. How do I go about deactivating my Photoshop license?

Mark, unless you need to install a copy on a laptop, you are allowed activation on two computers.
This is from adobe's site:
"The activation process supports installation on two machines. The Adobe product license agreement allows the primary user to install the product on a primary computer and also on a home or laptop computer for his or her use, provided that the two copies are not used simultaneously. While the activation process supports installing and activating Adobe software on two machines, the usage of the product on the second computer is restricted to the user who licensed the software. Allowing others to use a second copy of the software violates the product license agreement."
http://www.adobe.com/products/activation/
I keep a copy on a second computer, a laptop, in case I need to work on a project whilst backing up or updating software.

How to deactivate contribute cs3 from non available computer so I can install on another

I Need to deactivate contribute cs3 from a non access able computer so I can install on another. I do not have access to the other computer. A contractor installed it and I don't know the Apple ID that was used to install.
ANy any help would be appreciated!

The message you sent requires that you verify that you
are a real live human being and not a spam source.
To complete this verification, simply reply to this message and leave
the subject line intact or click the link below:
http://www.tiburonmultimedia.com/cgi-sys/bxd.cgi?a=[email protected]&id=m6ITbL6ok uAAMe3ZcHYbu-1402930841//www.tiburonmultimedia.com/cgi-sys/bxd.cgi?a=[email protected]&id=m6ITbL6okuAAMe3ZcHYbu-1402930841
The headers of the message sent from your address are shown below:
From [email protected] Mon Jun 16 10:00:41 2014
Received: from mail1.phx1.jivehosted.com (:37719 helo=mx1-out4.phx1.jivehosted.com)
     by gator4031.hostgator.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256)
     (Exim 4.82)
     (envelope-from <[email protected]>)
     id 1WwYOn-0001Ym-04
     for [email protected]; Mon, 16 Jun 2014 10:00:41 -0500
Received: from adobe-v7-wa08.m2phx1.jivehosted.com (lbs1.phx1.jivehosted.com )
     by mx1-out4.phx1.jivehosted.com (Postfix) with ESMTP id 89DB5940AD6
     for <[email protected]>; Mon, 16 Jun 2014 15:00:39 +0000 (GMT)

How to deactivate Illustrator CS3?

How do I deactivate Illustrator CS3?
I've just upgraded to the CS3 suite and am having problems with Illustrator, it crashes whenever I try to Place anything onto a page, and it will not accept the update to 13.0.2.
I want to reinstall it.

It sounds more like a permissions problem or lack om RAM or lack of space on your hardisk, or damaged font, than a need to reinstall. Reinstalling very seldom cures this kind of problem. And as part of the Site you cannot deactivate just Illsutrator, only the entire suite.
If you do not have the choice to deactivate you probably have a multi-user license. Those do not have de-activation.
First of all you need to be an admin user to be able to install/reinstall/deinstall (CS3 has deinstallers - look in the Applications/Utilities/Adobe installers folder).
You also need to have full read & write permissions to the Macintosh HD/Library/Application Support/Adobe folder and all folders that are in it.
You also need to have full read & write permissions to your users/username/Library/
You might need to delete preferences for Illustrator, inside the user/username/library/preferences folder you find a folder called Adobe Illustrator CS3 Settings. Delete the entire folder PLUS the file called com.adobe.illustrator.plist also in user/username/library/preferences folder.
Start with that.

I need help authenticating my outgoing server settings in setting up my work email on my Galaxy S5. It says unable to authenticate or connect to server and I even called helpdesk at my email support and they tried every possible port (80, 25, 3535 or 465

I need help authenticating my outgoing server settings in setting up my work email on my Galaxy S5. It says unable to authenticate or connect to server and I even called helpdesk at my email support and they tried every possible port (80, 25, 3535 or 465 SSL) and none of them work. Please help!

You will need to get the required info to create/access the account with an email client from your school.
Are you currently accessing the account with an email client on your computer - if you have a Mac with the Mail.app, or if you have a PC with Outlook Express, etc.? If so, you can get the required account settings there.

How do you email Support? They sold me an incomplete TV show file .

They say how easy it is to email Support, but every link just sends me around in circles to pages I've already been to! They say there are "Email Forms" at the bottom of the support pages, but there are only links to more pages I've already been to.
I ordered "Battlestar Galactica" from iTunes, and two of the episodes are cut way short.
Would someone please post a link to an actual way to email iTunes, since they seem to be making it difficult?
Thank you

hi Sammy!
just checking. can you see an email form at the bottom of this FAQ?
iTunes Music Store video FAQ
it should be in a pale blue box below "Ask a video question".
love, b

How do I deactivate autocomplete in email body iPad?

How do I deactivate autocomplete in email body iPad?

Serttings > General > Keyboard > Auto Correction > Off.
This will be system wide.

Deactivate Dreamweaver cs3

How do you deactivate dreamweaver cs3? I now have cs4 and will be uninstalling cs3 but need to deactivate it first. Thanks for any help on this issue!

Activation Version 2.1, included with retail versions of CS3 (but not with volume license products), contains a feature that allows you to deactivate your product after you have installed and activated it.
If this applies to you, then visit the following link: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400786#notethree
Roddy

I want to transfer my Adobe CS3 licence to my new Laptop. Please help me for Deactivate Adobe CS3 licence from old Laptop

I want to transfer my Adobe CS3 licence to my new Laptop.
Please help me for Deactivate Adobe CS3 licence from old Laptop

Hi sanket chalke,
I'm not sure what Adobe product you need help with, but you might want to start with this document, which has deactivation information: Activation & Deactivation Help
Please let us know how it goes.
Best,
Sara

Deactivate in CS3 not working

I tried to deactivate Dreamweaver CS3 for installing on a new computer. It was not working. It said there was no Internet Connection. This was clearly not true. It said there might be a problem with the firewall or a proxy. I checked both, this was not the case.
Then I tried to access https://activate.adobe.com via nmap, ping and a browser. This worked and the certificate was valid. Hereafter I checked the DNS and I noticed that the url was forwarded to https://activate.wip4.adobe.com . Unfortunately this site had no valid certificate.
The solution
I tried to add this line to my host file (c:\windows\system32\drivers\ets\hosts
192.150.16.69 activate.adobe.com
And after this I could deactivate CS3! I hope some of you can use this solution until Adobe sorts it out.

I'm able to make the droplet, but when I try to drag a folder over it Photoshop doesn't recognize it and tries to place the file next to the droplet icon. I'm not getting any error messages. Batch processing is working.
Reading a related windows os post on this problem suggests that it could be due to some remaining files from a removed CS2 version.
Perhaps my question should be how to remove all previous traces of CS2 from mac os x.
Arron

Zen Micro Problem- Email support not helpin

I tried email support, I waited over 24 hours just to have someone tell me to upgrade the firmware. I know this is not the problem and I have the upgraded firmware. I thought I would bring my problem here for assistance since I am getting canned responses from the email support team. Heres the problem:?Sunday Night- I put my Zen Micro on the USB charger, I have a trip on Monday and wanted to be sure I have a full charge. Monday morning- I notice that the Zen Micro is on, and has a blank screen. I can see a little line at the bottom, I can scroll through the keys but nothing on the screen. I take the battery out and put the unit away, at this point I have to leave and I opt not to take the unit with me.
Friday- I come back from my trip and decide to further research my problem. I find that I cannot reset the unit, I cannot access the restore screen. I hold the power in the ON position and insert the battery. I wait about 5 seconds, nothing is happening so I let off the power. At this point I get a blank screen. I plugged the unit into the USB charger (unit is off) and I get a blank screen. The blue LED light around the unit dims and brightens which to me indicates it is charging. Windows XP gives me the found new hardware wizard but Media player 0 attempts to locate the device and comes back to tell me to connect the device. I just bought this unit in December and was not expecting it to fail me this soon.
Saturday- I email support. The support team emails me back after 24 hours and gives me the firmware upgrade canned response. I have replied to that email but I would like to get this resolved pretty quick since I am now week into this ordeal.
I do alot of flying, the MP3 player makes the long flights a little more tolerable. This is my first time to purchase a creative unit. I weeded through some threads here and found other folks with the same problem. I assume that Creative Labs is aware of this problem and working to implement a fix soon that will resolve any future problems. I have my email headers, and contact information available upon request. I look forward to a speedy and sensible solution to this problem. Sincerely,Tim

What I am learning is that customer service is not really service. I was telling everybody about my great Zen Micro but, if I don't get a timely response, will start spreading the word. It's?frustrating to spend money on a product that doesn't even last eight months and that they don't support. I want to buy reliable electronics from companies that stand behind them. I wonder what it takes to get their attention.

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

How to disable/deactivate/delete iCloud email address

Like most people, I have a number of different e-mail accounts for a variety of different reasons (Yahoo, GMail, iCloud/@me). I'm trying to get it down to just one, where all my personal, work, etc. e-mails can go. Ideally, I would have like to have just my iCloud e-mail (mine is an [email protected] instead of an [email protected]) but since I have found it to be impossible to have an Apple ID that is not associated with an outside e-mail address (currently a GMail account), it seems like I won't get my preference, unless anyone here knows something I don't.
Here's my dilemma. How do I deactivate my iCloud email address? I realize that I could simply stop using it, but I have contacts that I'm not necessarily in consistent contact with, so if they e-mail me, and it doesn't bounce back because the account has been deleted, they'll never know, and I'll never check. Is there anyway to delete/disable/deactivate your iCloud e-mail address so that the account cannot receive e-mails? Like when you delete a GMail account and try to send an e-mail to that address afterwords, you get the mailer-daemon response.

Your GMail ID is simply the login; you can just use your iClour email address. If Apple are using the GMail address as a contact you can enable forwarding from GMail to your iCloud address. You do have an @icloud.com address as well as an @me.com address. However you cannot make either of these your ID/login.
You cannot delete an iCloud account nor the primary address. If you want to abandon it you could set up forwarding from iCloud to whatever address you want to use. Go to http://www.icloud.com , go to the Mail page and click the cogwheel icon at bottom left. In the first pane which opens there is a section to forward mail.

No more email support? VERY DISAPPOINTED

I am very disappointed that they took away their email support. It is super inconvenient for me and i'm guessing many others. I just spent 2 hours waiting for a representative to be available to chat, since that seems to be what Verizon thinks is a better solution. They are all still busy and that option ends at midnight. I am not in a place that i can make an actual phone cal either.
I used to be able to email my question right when i thought of it, and go about my day and in 2 days i would have my answer. Now i am going to have to stop my life to wait for chat to be available. I just re-uped my contract today and am regretting it big time now that it seems it will only be an inconvenience. Congrats Verizon, you've got me for another 2 years. Can't wait to waste countless hours instead of only minutes with the email option.
So what am i suppose to do when the chat isnt available, huh?

I have to agree taking away the email option without chat being available during the business day is ludicrous. But it is a money saving measure. I seem to remember reading about VZW closing some CS centers. One I know was in Southfield MI.

Deactivate DW CS3 / email support

Similar Messages

Maybe you are looking for