Deactivate photoshop on a "dead" computer

How do I deactivate a copy of photoshop on an old mac that is completely dead?  It won't even turn on.  I want to install it on my new replacement computer.

See here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#

Similar Messages

  • How do I deactivate Photoshop if my old computer is dead?

    I purchased Photoshop CS4 several years ago and never had a problem with it. My computer recently got a virus and now won't even turn on. I bought a new computer and I want to instal Photoshop on it, but I can't deactivate it on my dead computer. What do I do? The chat representatives haven't helped at all.

    You have to telephone support and ask nicely.  I've only ever had to do it once, and it was fast and easy.  They would have seen I have a lot of purchases in my account, and had never asked for a reactivation before.  They actually reset it to zero, so I had two!

  • Deactivate cs3 on a dead computer

    Hello anyone - How can I deactivate CS3 from a dead computer please.

    Contact serial and activation support by phone or web chat and have them reset activations.
    Mylenium

  • Deactivate CS6 from a Dead Computer

    I have cs6 installed on a computer that the mother board died leaving the computer not able to start. I am not able to deactivate cs6 on the dead computer. How would I get this deactivated ??

    I'm having the same problem. I had a laptop HD replaced and our IT guy managed to zap the entire drive in the process. It's taken a month restore all my apps. Luckily I'd backed up what little data was on the original drive. I use the laptop to work remote. I fought my way thru Autodesk subscription, Sketchup and their all the various plugin apps to get the system to match my workstations...then there's Adobe 'support'!
    I use Production Premium CS6. After logging into my Adobe account I could get all my previous serial numbers except CS5, the one I'd need to activate CS6! I'd installed CS6 in 2012, using my upgrade based on my purchase of CS5 upgrade from CS4 and so on. I'm suspicious of that missing serial number, but I must be conspiracy theorist at heart.
    On-line I found an adobe direct line that took me to an outsourced 'adobe rep' who was happy to help me. He connected to my laptop by remote and was glad to reactivate my CS6, however he told me that the CS5 serial number died with the old hard drive and that he'd be glad to reactivate for 599.00 USD! I then realized that I'd connected with a scam, not Adobe support!
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  • How do I deactivate a second copy of Photoshop from a dead computer?

    How do I deactivate Photoshop CS5 in a defunct computer? My Sony Viao desktop  (XP) died without hope of resuscitation. My second copy is in a small laptop that I use continually for tethering while photo shooting. I now have a brand new ASUS, but can't put Photoshop CS5 in it without deactivating  the Viao  copy of Photoshop CS5. How can I do this? I use Photoshop CS5 all the time and really need it.

    You will need to contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Contact Us link at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • How can I deactivate CC on a dead computer?

    I had CC downloaded on two machines: my desktop and laptop. My desktop died a few days ago and now I'm setting up my new desktop, including downloading CC, but I can't. My guess is because the license is only good for two machines, but how do I deactivate a license on a computer I can no longer start up?
    Thanks!

    Unfortunately, we will not be able to deactivate on the desktop however you can go ahead and install and activate product on a third machine.
    Once you activate it will ask you to Deactivate from the other machines and that's how you can deactivate.
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  • How can I deactivate Photoshop from a different computer?

    My old computer recently broke and I was wondering if there was a way I could deactivate my Photoshop elements that was installed on the old computer? It is Elements 11.

    Go here and scroll down:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    There's usually a place where you can start a chat session with activation support and they'll fix it for you.

  • Photoshop CS5 on dead computer, now on new desktop can I put on laptop too?

    I bought Photoshop CS5 last year just a few months before my computer 'died fatally' on me. The local computer store couldn't fix it so I bought a new desktop PC from them. As part of the deal they installed all my programmes from my discs and I have been using it sucessfully since.
    I now have anew  laptop which I will want to use on a photography holiday. Can I load CS5 onto that too? I understand there are 2 licences but one may still be allocated to the 'dead' PC. How do I find out if that is the case and get it transferred to my new laptop?

    Thanks, it is an obvious move but I don't want to Adobe to freeze me out of my desktop programme as I use it so much. 
    I have not yet found a way to contact Adobe should that need arise - the links on my Photoshop support programme don't take me anywhere

  • Deactivate photoshop elements from old computer.

    I am wanting to deactivate adobe photoshop elements from my old computer, how do I do this?

    If you can access your old laptop & the application over it, you can deactivate your app by lauching it and then selecting "Deactivate" from Help menu. Please make sure you're connected to net for a successful deactivation from the server, which is related to the activation count.
    Wait for a successful deactivation msg to come for a few seconds & you're done then
    For more details, pease do folow the link Nikhil Bise has shared in his post above.
    Thanks.
    ~ Shefali

  • I need to deactivate photoshop cs5 on a computer that crashed so that I can install and get updates on my new computer.

    How do I contact adobe by phone or email to deactivate?

    This will not resolve my issue.  I will go into a little (or maybe a lot) more detail...  I have installed adobe photoshop extended cs5 on the new machine.  I need to update to camera raw 6.7 for my camera.  When I try to install the update I get an error saying that there was a problem with the download.  When I click on the contact customer support (lack of)  I get a message saying the licence is not elilgible for upgrade.  I am assuming that it adobe considers the camera raw update and upgrade...  I was actually able to chat with someone last night (about an hour before I had to leave).  He made the exception for my license in the system, but I can still not download the updates.  Now I cannot get back into the chat again so I am hoping that someone can tell me what needs to be done.  I am afraid to deactivate and uninstall/reinstall, as it may or may cause greater problems, but that is the only thing I can think of to do... 

  • How to uninstall Photoshop from my dead computer?

    Hello
    I have the CS3 license, that i can install on 3computers
    1st : installed it on my home computer
    2nd : i installed it on my laptop, but then my laptop died
    3rd : so i installed it on another laptop. but this one died too
    so now i want to install it on my future new laptop
    but to Adobe, the license i got is still running on 3 computers
    but actually, it is only running on 1 computer, as the 2 others dont' work anymore
    i hope i was clear, sorry for my poor english
    Does anybody know how to help me?
    Thank you so much

    You will need to contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • Cs5 deactivate on dead computer, activate on a new computer

    I want to add Photoshop cs5.1 by disc to a new computer. this computer is a replacement for a computer that died. I don't know how to deactivate it from the dead computer and activate it on a new computer.

    You will need to contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Contact Us link at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • Re installing photoshop on a new computer

    The original computer that I had photoshop installed, has just died completely.  How to I deactivate photoshop  on the "old" computer so that I can activate it on my new computer, as it states when I reload the licence key?

    You need to call support by phone. They can reset the activation count server-side.
    Mylenium

  • How do I deactivate Lightroom CC and Photoshop CC on a dead computer?

    I have the Adobe CC, Photoshop CC and Lightroom CC installed on a dead laptop. I need to deactivate them on the old computer so I can install on the new one. I have not yet found a good way to do this. Can anyone help?

    install the cc desktop app on a third computer and you will be prompted to sign out from the other two.
    Download Adobe Creative Cloud apps | Free Adobe CC trial

  • How do I deactivate Photoshop Elements 9 from a dead computer?

    Hello,
    I recently got a new computer to replace my old one which stopped working. I had Photoshop Elements 9 installed on the old computer and used it often, so I installed it on my new computer. However, it told me that the serial number had been used for 2 computers already (my old computer and my dad's computer) and that I needed to deactivate the old one before I can activate this one. This is impossible because the old computer can't be used anymore.
    Is there some way the serial number on my old computer could be deactivated online?
    Many thanks,
    -Mike

    Hello, I have a problem with Activation. My computer was broken and I had my Photoshop Elements 9 installed in it. Now I want to activate my PSP ELements 9 on new computer.  It says "Activation limit reached for Adobe Photoshop Elements 9. " And it wants me to deactivate my PSP ELements on the broken computer or a new serial number. As far as I cannot deactivate it on the broken computer, I am writing you to ask for help. I am not the US, I am Slovak. What can I do to use my PSP ELements 9 now ??? 
    Thanks so much for your help in advance.
    Riso

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