Deactivate software from old pc (that has been formatted)

I can't use my serial number; I get this message:
"The serial number (my #) is already in use by the maximum allowed computers.
You need to deactivate another computer within 30 days to use this product."
It turns out that the IT guys formatted my old pc. I was assigned with this new desktop a couple of weeks ago.
So my question would be: how can I deactivate a software that doesn't exist anymore?
Thanks for your time.

I chatted with Adobe support and they helped me solve the issue. Thanks!

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Deactivate software from old pc (that has been formatted)

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