Deactivated Indesign CS6 and then uninstalled from Windows 7 - now want to re-install CS6 on Windows 8. Please advise procedure and where to download from ?

I am looking for the exact same information! Someone, help? I didn't realize when I gave them so much money that Adobe has the customer support of a snake with its tail in its mouth...

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I am working with someone who imported their Outlook, then uninstalled Thunderbird; they now want to re-import Outlook and it will not work. What should I do?

I am working with someone (my boss), who wanted to import Outlook into Thunderbird. I helped him to do this. For reasons unknown, he then uninstalled Thunderbird etc. He now wants to repeat this process; however, Outlook will not import now. The import freezes about half way through. How do I help him? I'm not sure if the issue is with Outlook or Thunderbird. I suggested we revert back to the original Outlook files he had saved when we first did the import and try again (to see if the issue was with a corrupted file in Outlook etc.,) but he has since updated that. I believe Thunderbird was correctly uninstalled, so, I'm not sure where the problem exists...I'm even less sure how to fix it.
Nicole

Yeah, I went back and removed the profile folder using the info below. That appeared to remove all the original files.
http://www.ehow.com/how_8102988_uninstall-thunderbird-completely-then-reinstall.html
Still no go. :/

I deactivated my CS6 and uninstalled on my PC, so I could install CS6 on a Mac. I downloaded CS6 on my Mac, but when I try and put in my serial number it's is telling me that the number is invalid. What else can I do?

I deactivated CS6 and uninstalled on my PC, so I could install CS6 on a Mac. I downloaded CS6 on my Mac, but when I try to put my serial number in it's telling me the number is invalid. What should I do next?

IIRC PS CS6 is not Cross platform. It takes a different license key code for each platform. A License key for Windows won't work on a Mac and a key for a Mac won't work on Windows. You'll need to buy another copy/License for Mac OS X.
At one time Adobe did allow you to switch platforms by paying them some money and getting a Mac license key code which I think then Deactivated the Windows license key.
IIRC the CC version does allow you to install on EITHER platform. But only one platform at a time. You can't have one copy on Windows and another on a Mac. Adobe does allow you to install on 2 computers with one license key but it must be on the same platform (Operating System) and both computers and or install of PS CC can't be used at the same time.

I have an apple tv 3 but when i use Home Sharing from my Windows Laptop the Apple TV shows all my music on the TV but it will only play 1 or 2 songs and then stops!!! Annoying, so I have to re-start iTunes on my Laptop and it will play 1 or 2 more songs

I have an apple tv 3 but when i use Home Sharing from my Windows Laptop the Apple TV shows all my music on the TV but it will only play 1 or 2 songs and then stops!!! Annoying, so I have to re-start iTunes on my Laptop and it will play 1 or 2 more songs then stops again!!! still annoying.
Can anyone assist me with this issue?
Thanks

To downgrade, you'll need to download the previous software version here: ATV3 http://appldnld.apple.com/AppleTV/041-4361.20120605.grjot/AppleTV3,1_5.0.2_9B830 _Restore.ipsw
ATV2: http://appldnld.apple.com/AppleTV/041-4362.20120605.t8i4U/AppleTV2,1_5.0.2_9B830 _Restore.ipsw
Next, plug the Apple TV into your computer with a micro-usb cable (most phones today use these) and start up Itunes. It should detect the Apple TV in recovery.
After that, hold down Option on Apple or Alt on Windows and click Restore. This should open a window that allows you to select the software update you want to apply. Select the one you downloaded earlier.
It will then go through the restore process, which takes only a few minutes, and then you will be able to plug the Apple TV back in to your display and set it up again.
I recently ran into a similar issue with a bunch of these things and after restoring them all to the previous software version they are working again.

I am unable to access my LR5.7 Catalog of my recent holiday. I am running Windows 7 (64Bit) and recently installed and then uninstalled DxO Optics Pro. The error message says it "cannot be opened because another application already has it opened.Quit the

I am unable to access my LR5.7 Catalog of my recent holiday. I am running Windows 7 (64Bit) and recently installed and then uninstalled DxO Optics Pro. The error message says it "cannot be opened because another application already has it opened.Quit the other copy of Lightroom before trying to launch" The problem is, that I can only see one copy of LR5 open and cannot locate the ".lrcat.lock" file for the specific catalog I want to open. I have tried re-booting my computer, but this did not work.

Thanks Geoff. I was finally able to locate the ".lrcat.lock" file relevant to the catalog I want to open. Once I deleted it, LR5 was able to access my images. Problem solved. THANK YOU

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I c

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it

Please authorize ADE 3 with same credentials that you used with older version of ADE

When I try to make a new video, a window comes up that says,"The operation could not be completed," and then under it, it says,"No other information is available about the problem," what is happening and how do I fix it?

when I try to make a new video, a window comes up that says,"The operation could not be completed," and then under it, it says,"No other information is available about the problem," what is happening and how do I fix it?

Hi
And without info - it's near to impossibly to help. Try my general troubleshooting note:
Troubleshooting note
When iMovie doesn't work as intended this can be due to a lot of reasons
iMovie Pref files got corrupted - trash it/they and iMovie makes new and error free one's
problem in iMovie Cache folder - trash Cache.mov and Cache.plist
Creating a new User-Account and log into this
This forces iMovie to create all pref. and cache files new and error free
Event or Project got corrupted - try to make a copy and repair
a Codec is used that doesn't work (even though iMovie and/or iDVD tries to / they fail in the end)
version miss match of QuickTime Player / iMovie / iDVD
preferences are wrong - Repair Preferences
other hard disk problem - Repair Hard Disk (Disk Util tool - but start Mac from ext HD or DVD)
External hard disks - MUST BE - Mac OS Extended (hfs) formatted to work with Video
( UNIX/DOS/FAT32/Mac OS Exchange - works for most other things - but not for Video )
USB-flash-memories - usually do not work
Net-work connected hard disks - usually do not work (most often not fast enough and WRONGLY FORMATTES as DOS etc)
iPhoto Library got problems - let iPhoto select another one or repair it. Re-build this first then try to re-start iMovie. When iMovie starts-up it first look trough this iPhoto library and if faulty it all Halt’s.
This You do by
First - close iPhoto
Secondly - on start up of iPhoto - Keep {cmd and alt-keys down}
Thirdly - now select all five options presented
THEN - WAIT a long long time (>20 hours are not strange)
free space on Start-Up (Mac OS) hard disk to low (<1Gb) - I never go under 25Gb free space for SD-Video (4-5 times more for HD)
external devices interferes - turn off Mac - disconnect all of them and - Start up again and re-try
GarageBand fix - start GB - play a few notes - Close it again and now try iMovie
Screen must be set to million-colors
Third-party plug-ins doesn't work OK
Run "Cache Out X", clear out all caches and restarts the Mac
Let Your Mac be turned on during one night. At about midnight there is a set of maintenance programs that runs and tidying up. This might help
Turn off Your Mac - and disconnect Mains - for about 20-30 minutes - at least this resets the FireWire port.
In QuickTime - DivX, 3ivx codec, Flip4Mac, Perian etc - might be problematic - temporarily move them out and re-try
(I deleted the file "3ivxVideoCodec.component" located in Mac HD/Library/Quicktime and this resolved my issue.)
buenrodri wrote
I solved the problem by removing the file: 3ivxVideoCodec.component. after that, up-dated iMovie runs ok.
Last resort: Trash all of iMovie and re-install it
Yours Bengt W

My folders take forever to open and then the docs within take a long time for the icon to pop up. the same thing with moving itmes from the desktop to a folder, and also emptying the trashh

my folders take forever to open and then the docs within take a long time for the icon to pop up. the same thing with moving itmes from the desktop to a folder, and also emptying the trashh

Don't know if that would be a failing hard drive, but it may be that you are out of available space. How much hard drive space do you have available? Please highlight the Macintosh HD icon and then press Command and I for a get info window. Once open, please copy and post the following:
Capacity:
Used:
Available:
Mac OS requires a minimum of 10 - 15% of total hard drive space available and empty at all times in order to operate properly.

I want to delete my icloud-account from my iphone 5 and then register again, because I want to change my email-address/account name. What would be the steps to follow? How do I make sure I do not lose any information stored on/in my iphone 5?

I want to delete my icloud-account from my iphone 5 and then register again, because I want to change my email-address/account name. What would be the steps to follow? How do I make sure I do not lose any information stored on/in my iphone 5?

You would have to delete the existing iCloud account and create a wholly new one - you cannot change the @icloud.com email address of the one you already have. To make a new one, you will also need an new AppleID as any AppleID can only have one iCloud account associated with it.
Deleting the account will not delete anything off your device (if prompted for things like contacts, choose to keep them). You will have to sync everything anew with the new account as you cannot move your sync'd content, your old backups or anything else from one iCloud account to another. You will have to set up sync again and let it sync to the new account, and then make new backups to the new account as well.

Lost a 2 hard drives, have 7 k photos on a touch that I need to load on IMAC with a new hard drive, how do I do it. Just never went from a Touch to iMac. I have the cable hooked up and then what, I don't want to mess up,my last chance to save 7k pics!

Lost my hard drive and also an Ipad, but have 7 k photos on a Touch that I need to load on fixed IMAC with a new hard drive, how do I do it. (There were more photos than the 7k, but they were saved on other drives, thank goodness). 7K pohotos on the Touch are no where else, must be saved! Just never went from a Touch to iMac. I have the cable hooked up and then what, I don't want to mess up,my last chance to save 7k pics! New Aperture and IPhoto on IMAC with no other photos loaded on the new hard drive yet.

I'd ask in the iTouch forum where there are more iTouch users there than here and they should know how to off load the photos. It might take a 3rd party app.
OT

I can not create an Installer, After install the Vision Builder Demo and then uninstall it. I can not create a Labview installer anymore, it asks me for a Vision Builder Installer, even if My Labview program does not have nothing to do with it...

I can not create an Installer on LabView, After install the Vision Builder Demo and then uninstall it. I can not create a Labview installer anymore, it asks me for a Vision Builder Installer, even if My Labview program does not have nothing to do with it...
Solved!
Go to Solution.

Hi Shada this can happen if you are including additional installers to your installer for example DAQmx. When you are doing this the installer has to include other files like MAX (Measuremente and Automation Explorer). Probably when you installed Vision Builder it updated MAX, so when your installer is trying to Include MAX, its asking for the source where it was installed in your computer in this case Vision Builder.
Here you can cache the information so its not asked again, or you can download a newer version fo DAQmx, so it will update MAX and change de dependecy.
You can find more details about this issue in this KB:
KnowledgeBase 3S88PJMY: Why Do I Get A "Missing Distribution" Error When Trying to Build an Installe...
And for keeping a copy here is more info:
How Do I Stop the Missing Distribution Notification Each Time I Build An Installer?
Best Regards
Benjamin C
Senior Systems Engineer // CLA // CLED // CTD

When i put my sim in the phone i.e iphone 4s it said that your phone will be activated in minutes and then it gave a message related to sim so what does it mean is my phone locked i got it from uk

when i put my sim in the phone i.e iphone 4s it said that your phone will be activated in minutes and then it gave a message related to sim so what does it mean is my phone locked i got it from uk

Probably , but what is the message

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I should add that it's an HP photosmart 4280.I found it online and it shows the Mac 0SX operating system.

My Firefox home page doesn't look the same since I installed and then uninstalled "Inbox".

My home page used to show the Firefox logo (fox encirling the globe) with a Google search bar below. Now I just have the logo and a searchbar, but the search bar doesn't work. I enter a keyord, hit enter and nothing happens.
The only change I made was I inadvertently installed (and then uninstalled) "Inbox".
I loved my old standard, plain Firefox home page and I miss it terribly. Please help.

You can try to delete the file chromeappsstore.sqlite in the Firefox Profile Folder.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder

My hard drive died last week, and I needed to install a new one. Previously, I was able to save a .doc with text and inserted photo to .pdf and then to .jpg. Now I can get the .pdf but can't determine what to do to convert to .jpg. Does anyone know ?

My hard drive died last week, and I needed to install a new one. Previously, I was able to save a .doc with text and inserted photo to .pdf and then to .jpg. Now I can get the .pdf but can't determine what to do to convert to .jpg. Does anyone know ?

Rather than do that, which means starting over from scratch, losing all your edits, organisation and so on, why not simply use iPhoto Library Manager to revert the Library to the older version? Easier, less destructive.
The instructions on that are here
If you really want to start over: you can access the Originals folder simply by going to your Pictures Folder and finding the iPhoto Library there. Right (or Control-) Click on the icon and select 'Show Package Contents'. A finder window will open with the Library exposed.

Deactivated Indesign CS6 and then uninstalled from Windows 7 - now want to re-install CS6 on Windows 8. Please advise procedure and where to download from ?

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