Deactivated Photoshop Elements

I deactivated Photoshop Elements 10 from my old Mac to install it on my new Mac but I don't find the serial number. I bought the CD at Best Buy at least 2 years ago. Is Adobe keeping record of the computers IP so they can see I am not cheating? I would like to be able to use the software on my new laptop. Thanks.

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Mylenium

Similar Messages

  • Deactivating Photoshop Elements 10 on a computer I do not have access to

    I recently sold my old Windows laptop without realising I hadn't deactivated Photoshop Elements 10. When I go to activate my product on my new Windows laptop it says I have reached the activation limit. I went onto Adobe Support and it told me to Contact them by clicking a link. I clicked this link and it just took me back to the previous page where I had to enter my product and the problem I had with the activation/deactivation. This is really frustrating as it feels like I'm going around in circles in an attempt to contact Adobe.
    This is the first page where I entered my product information: Contact Customer Care
    This is the second page, when I click Contact Us it takes me back to the first page: Error "Activation limit reached" or "Sign in failed" | Adobe products
    Thanks in Advance

    Here is a link for chat support.  You may have to wait until after the weekend to get help, but they have the ability to deactivate for machines that are no longer accessible.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Trouble Deactiving Photoshop Elements 8.0

    I am having trouble deactiving my Photoshop Elements 8.0 from my old computer. I get the message "Unable to Connect..." yet I can connect to the internet, I have turned my firewall off, there are no proxy servers running on my computer. Can anyone help me with this issue?

    contact adobe support, http://helpx.adobe.com/contact.html

  • Need help Deactivating Photoshop Elements 9 on old computer

    Okay, so, here we go.
    Originally I had Elements 9 installed on my old computer, but that computer suffered a massive hardware failure and I am unable to deactivate Elements 9 on it.
    On this computer I am currently using I have Elements 9 on it as well.
    However, I have a new computer that I would like to have Photoshop Elements 9 on, but cannot due to having two active instances of the program on 2 other computers.
    I have tried deactivating the program on this computer, but am unable to do so due to Photoshop.com no longer being supported and moved over to Adobe Revel, so I am unable to SIGN IN TO DEACTIVATE THE PRODUCT ON THIS COMPUTER.
    I've PAID for this product. I don't want to have to pay fistfuls of money just for an updated version I don't even like, I want my PSE9.
    Does anyone know of any way that I could deactivate the program so that I may use the activation key on my new computer instead? Because it's 2 days from no longer working.
    I've tried contacting an Adobe agent through live chat, but I sat there for at least an hour with nobody ever showing up in the chat.
    I just want to continue using the program I PAID FOR. This is ridiculous. I can't even USE one of the computers it'[s activated on any longer, and this current computer is so old that PSE9 lags on it when I try to draw something.

    Only the adobe agents can do this. You will just have to tough it out with the chat session.

  • Deactivating Photoshop Elements 8 on an old (dead) computer

    I'm trying to install Photoshop 8 on a second computer. I get a message saying that I already have two copies installed and have to deactivate one. In fact, I have only one copy installed, but I had originally installed it on an older computer, which I replaced in 2011 because the hard disk failed.
    The Photoshop Elements support page indicated that I had to start a chat about this problem, but the chat window pointed me back to the support page. I also saw a page that said I could deactivate a copy on a computer I no longer had access to from within the program itself on the computer I did have access to. However, I don't see how to do this. There is a "Deactivate" link under "Help", but it only allows me to deactivate the copy on the computer I'm using.
    How can I deactivate this original copy, when it's on a computer that hasn't been usable for two years?

    We've been having internet problems, so I dropped this Photoshop thing for a while. I thought my problem had been resolved, but the solution didn't really work. I tried to install Photoshop on the second computer. I got a message saying I already had two copies installed. There was a link to click to indicate that I had deactivated one copy, which I clicked. Then there was a message saying that Adobe would be contacted to verify my number of copies. After a short pause, the message was that I could use this copy only for a certain number of days, I think 15.
    I'll try the chat again and hope to get it working this time.

  • Trouble Deactivating Photoshop Elements

    I am online but cannot de activate photoshop elements to install a new hard drive! Help!

      You open the Editor on your old PC and on the menu bar click Help à Deactivate
    If that doesn’t work you need to contact support at the link below. Click I need help with deactivation and it’s often possible to initiate live chat.
    http://www.adobe.com/aboutadobe/contact.html

  • Deactive photoshop elements 10 from computers that crashed to use on new computers

    have photoshop elements 10, how do I deactivate from 2 computers that crashed to add/use on 2 new computers

    Contact Adobe Support thru chat and ask them to reset the activations - you will need the serial number(s)
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Deactivating Photoshop Elements 6

    I want to install Photoshop Elements 6 on my new computer and deactivate/uninstall it from my old computer. I have been unable to find the "deactivate" button under "help" or anywhere else. Has anyone else had this problem?

    As far as i know, most versions of photoshop elements 6 don't have activation.
    (it would be under the Help menu in the pse 6 editor if it did)
    If you want to keep it on your old computer, you can, as adobe allows installs on two of your own computers at the same time.
    (of course you can unistall it from your old computer if you want)

  • Deactivating Photoshop Elements 4.0

    I read the posts about deactivating Elements 8.0 but they do not seem to apply to Elements 4.0. which came bundled with an Epson scanner.  How do I deactivate 4.0?  Edit does not show a deactivate option.  Thanks.

    Once again, you can't deactivate it because it never had activation in the first place. No need to deactivate it. Back then adobe was still on the honor system.

  • Deactivating Photoshop Elements 7 and 9

    1.)  I had a HD crash on a laptop with Elemnts 7 and 9 installed. After dying HD was imaged to a new HD elemnets 7 worked but 9 did not. I plan to update the laptop with Win7 and will need to reinstall them to it.
    2. ) The HD on my desk PC is dying and will be replaced with a new PC in the next few days. Suddenly when I try to load
    Elemnens 9 it says my activation is invalid and I now have 30 days to deactivate or pay for it all over again.
    I would like to dectivate both 7 and 9 on my present computers so I can reinstall on new desk PC and laptop after upgrade to Win 7.
    When I follow the menu on help with deactivation it gives instructions on deactivating many Adobe products, but not Elements
    Please help me with this issue!
    Thanks

    Scroll down to chat:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#chat

  • Photoshop Elements 8 - can't deactivate

    I am unable to deactive Photoshop Elements 8.  Don't see that version on any list.  I had to install a new hard drive and all software was wiped out.  When I reinstall Photoshop on the same computer it does not recognize that it is the same PC.

    This is actually the Photoshop forum, but you probably get the same two activations with Elements.  If they have been used, you have to phone customer support, tell them about your crash, and they will reset your activations.   One thing I am\not sure about is that Elements 8 must be a few years old now.  Photoshop CS2 can no longer be activated as the activation servers are no longer running, so you have to download a special version and serial number.
    Here you go.  Check out this thread
    http://forums.adobe.com/thread/1178982
    If this doesn't help, ask on the same forum that the above thread is in.

  • Why can't I reinstall Photoshop Elements 9

    I've contacted tech support about deactivating Photoshop elements 9 from an old computer and reinstalling it on a new computer. I have done everything I was told to do but I still cannot install it properly on the new computer. The old computer had Microsoft Windows XP . My new computer uses Microsoft Windows 7. Is  this the problem?

    navigate to your disk can click setup.

  • Deactivated Photoshop; Have Serial Numbers; How do I Reinstall &, Activate?

    Had Deactivated Photoshop Elements 10! Won't open! Uninstalled. Have Serial Numbers for both Photoshop Elements 10 &, Premiere Elements! How do I now Reinstall &, Activate?
    Have many lost photos!
    thanks,
    William

    William
    If your program is Photoshop Elements, then you have posted in the wrong forum. Some how your thread got posted in the Adobe Premiere Elements Forum (video editing). Please re-post your thread in the Adobe Photoshop Elements Forum or wait for a moderator to see your thread here and move it from here to there.
    Photoshop Elements
    If you are losing photos, the Adobe Photoshop Elements Forum input should be sought.
    For a possible Premiere Elements matter...
    What will not open - Photoshop Elements 10 or Premiere Elements 10? And, what computer operating system is involved?
    Are you installing from installation files from download purchase or from an installation disc?
    You should be able to use one of those to install the program during which it should be automatically activated
    if you have an Internet connection.
    Let me know if this does not open applies to Photoshop Elements 10 or Premiere Elements 10. If Premiere Elements 10, I will
    go through with your troubleshooting considerations related to Premiere Elements 10.
    Thanks.
    ATR

  • Do I need an account to place Photoshop elements on a new computer after deactivating or will the serial number suffice?

    di I need an account to place photoshop elements on a new computer after deactivating or will the serial number suffice?

    PSE only requires a serial number.
    Mylenium

  • Deactivation of my photoshop elements 8 serial number

    I need to deactivate my devices from my serial number of photoshop elements 8 help please?

    Editor>Help>Deactivate.
    If the computer is broken and you can't do it that way, the only other option is to contact activation support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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