Deactivating account in a computer that crashed

Hi,
I have been trying to contact the support team to get back full license of my Creative Cloud with no luck.
My laptop crashed so I won't be able to do it myself.

Hi Melissavanre,
Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html .
Regards,
Romit Sinha

Similar Messages

  • Hi I'm having a problem deactivating lightroom from a computer that crashed

    Hi I'm having a problem deactivating lightroom from a computer that crashed

    Please contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Contact Now button at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • How do I deauthorize an account on a computer that crashed?

    My laptop crashed and I had to reinstall the original software. When I attempted to reinstall iTunes, I was unable to, because I had reached the maximum devices on my account.  I tried deleting the device from the list on my account and did so successfully, but it still lists 5 devices.  How do I deauthorize a device that has crashed?

    iTunes Store: About authorization and deauthorization - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050
    I think you'll have to unauthorize all then re-authorize ones you want unless this works
    About deauthorizing specific computers - https://discussions.apple.com/thread/3809988

  • I had my Ipod touch 4gen on itunes of computer that crashed. On new computer i updated it, hit the wrong button, and lost everything. How do i get my old songs, apps, and account money back?

    I had my ipod 4gen itunes on a computer that crashed. With the new computer I update it to the lastest version. I hit the wrong transfer button and lost everything. How do I get my old songs, apps, and money back from my old account, if thats possible?

    I cant find any of my recently bought songs or the apps i have purchased. When I was updating my ipod there was a button that asked about transfering purchases and I didnt read it, and I didnt update manually so i think thats why i lost everything. I clicked on the intrustions and clicked on apps and i coulnt find any of my old stuff.

  • I have a nano with 500 songs that was synced with my old computer that crashed.  New iTunes account does not have these songs in my library.  I would like to move the music to the library so I can place them on my iPhone and/or iPad.

    I have a nano with 500 songs that was synced with my old computer that crashed.  Bought a new computer, now my music is not in my iTunes library.  I did the share thing but it didn't work. 

    http://www.yamipod.com/main/modules/home/

  • How do I deactivate a license from a computer that crashed and can no longer be accessed?

    How do I deactivate a license from a computer that crashed and can no longer be accessed? I cannot use the software on my new computer because of too many users.

    Will you please provide a specific telephone number or chat link? I seem to be in a loop, that gets me back to the same place:
    I click on your above link ...
    Then Deactivation and sign-out problems
    Then Error "Activation limit reached" or "Sign in failed" | Adobe products
    Then Can't access your previous computer?
    Then "Don't have access to the previous computer on which you installed the application?Contact us. Be sure to have any purchase-related information ready."
    "Contact Us" takes me back to "Need help?", which eventually directs me to this forum in the first place.
    Thanks you.

  • I'm new to Mac. I have an iPhone and a Mac Mini.  My original iTunes was on a Windows computer that crashed.  So, all of my iTunes Music and Movies are gone.  How do I get the movies and music from my iPhone to the new Mac Mini?

    I'm new to Mac. I have an iPhone and a Mac Mini.  My original iTunes was on a Windows computer that crashed.  So, all of my iTunes Music and Movies are gone.  How do I get the movies and music from my iPhone to the new Mac Mini?

    If you still have the crashed Win computer, you may be able to recover your music and movies from the hard drive. If you have a friend with a hard drive USB connection kit and a PC, they should be able to help.  Otherwise, check locally for computer services that might do that for you (I think Best Buy Geek Squad may be able to help). If the drive itself is in good shape, it shouldn't be too expensive. 

  • I have about 200 pics that I downloaded onto my iPad 2 from a folder on my computer that crashed recently.How doI update and back up my iPad without losing those pics?

    I have about 200 pics that I downloaded onto my iPad 2 from a folder on my computer that crashed recently. How do I update and back up my iPad without losing those pics? Pics of my 4 beautiful kids... do not want to lose these!

    What would you have done if you didn't have an iPad?
    Photos on your computer should be included with your computer's backup along with all other important data. The iPad is not designed to intended to be a backup storage device.
    The transfer of photos from a computer to an iOS device via the iTunes sync process is a one way transfer only - from the computer to the device. Photos are optimized for viewing on the device the photos are being transferred to - the original resolution of the photos is changed, which is why transferring these photos in the opposite direction is not supported.
    There are some 3rd party paid utilities that support transferring these photos in the opposite direction.

  • How can i deauthorize a computer that crashed and is now in the trash world? i purchased a new laptop and need to authorize my computer

    how can i deauthorize a computer that crashed and is now in the trash world? i purchased a new laptop and need to authorize my computer

    You cannot, nor do you need to, until you reach the limit of 5.  Once you reach 5, then you can deauthorize all, and then authorize the active computers.

  • I have an iPod that has music from CD's that I no longer have. The iPod was synced to an old computer that crashed. My current iPhone and my old iPod share an itune's account. Is there a way I can transfer my music from my old iPod to my new computer?

    I have an old iPod touch with songs from CD's I no longer have (so they weren't purchased on iTunes). The computer that the songs were synced on crashed a while ago. Is there a way I can sync my old iPod to my new computer and retrieve those songs to get them on my new iPhone? They share an Apple ID and iTuens account.

    Most Windows users don't.
    Purchase an external hard drive and use the backup software that comes with it to backup files from your computer.
    Buy TouchCopy and install it on your new computer, connect your old iPod and transfer your songs to your computer.

  • How can I transfer my itunes account from a computer that I no longer can access?

    I originally set my Itunes accounts onto a PC that no longer works and cannot get access to it. I have a new PC, but cannot figure out how to access my Itunes account with my library onto the new PC.

    Did you put your library there?
    Copy everything from your backup copy of your old computer.
    If for some reason you have failed to maintain a backup copy, not good, then you can redownload some itunes purchases in some countries:
    Downloading past purchases from the iTunes ... - Support - Apple

  • How do I remotely deauthorize my account from a computer that no longer works?

    I'm trying to authorize my account on another computer to enable home sharing, but a dialog box appears, saying: "You can only authorize your account on 5 computers at a time. Please deauthorize your account on another comuter" or some such tripe. At any rate, besides it being complete BS that i've authorized it on 4 computers other than the current one, the other computers are out of commission. How do I deauthorize my account remotely from all these other computers?

    You can only individually de-authorise computers directly on those computers, you can't do it remotely. If you've reached the 5 limit then you can de-authorise all (which you can do once every 12 months) and then re-authorise the computer(s) that you still use : http://support.apple.com/kb/HT1420

  • Needs password for account on a computer that I have renamed.

    I get a popup for a password: Enter the password for your user account on "Intel-Mini (2)".
    This is a computer that was renamed to.. (2). I've renamed the computer back to Intel-Mini, but I still get this request for a password.
    can anyone help me resolve this?
    Thanks,
    Bill

    What are you syncing? Requesting a password when transferring files may be normal depending upon what you are doing. It's a security precaution.
    In any event your username and password for your login account is set in the Accounts preferences. Any changes must be made there. So unless you are having a problem with it when you log in to your account or you have a keychain problem, password requests may be completely normal depending on the situation.

  • HT4527 I had an iTune account on a laptop that crashed. I just downloaded iTunes on current laptop, but am not able to find any info, or even how to login as I used to, from old laptop?? What do I do?

    I had a laptop, an Averatec, for almost 7 years when it crashed. The OS on that laptop was Windows XP. On that pc, I had an iTunes account, I have no idea what version it was, however, the pc crashed nearly 6 months ago, if that helps. I have just downloaded iTunes on my current laptop, a 2 year old Toshiba with Windows 7. I also have an iPad, and I just purchased an iPad2, which is why I downloaded iTunes at this time. I need it in order to sync my new iPad. My problem/question is this- I can not find any way to login in to iTunes using my old account name & password, therefore, everything that I had in my music library and all other items are no longer accessible. I can still get into the iTunes store using my Apple I.D., but that does me no good in finding the other items. As I said, I don't see where a login & password is needed for this version of iTunes, yet I definately have one that I used in the past. Am I just out of luck, or is there a way to find my previous purchases? Thanks for any assisstance. I am NOT a tech geek (I don't mean to offend), can barely send an email, so I need all the help I can get! (BTW, as I was watching the tutorials once iTunes downloaded, I paused, backed-up, played, paused, etc.; and THEY ALL quit playing on me! I'm gadget cursed.)

    Copy them from your old computer, or your backuo copy of your old computer. to your new one.
    The music sync is one way - computer to ipod.  the exception is itunes purchases.

  • HT1420 De-authorizing a computer that crashed

    Hello!
    My old computer crashed so I cannot de-authorize it.  Tried authorizing my new computer, but we have too many computers associated with this account.  Question is:  How do I de-authorize my broken computer so that I can authorize my new computer. 
    Thanks,
    Gaby

    You need to deauthorize all, then authorize the active computers.

Maybe you are looking for