Deactivating and reinstalling CS2?

About 6 months ago I got a nasty virus that caused my cs2 to stop working. I cannot get any of the programs to load...I always get error messages. Is there another way to deactivate it so I can reinstall the programs? I cannot get into any program so I cannot go to the help section.
Any help would be greatly appreciated!

I deactivated my CS2, installed CS4 and gave my full version copy to a friend. Filled out the proper and legal paper work (Adobe Transfer of License) and faxed it in the first week of April, 2009. I even called before hand and gave them all my info along with the scenario so they knew what I was going to do. No problem they say. I sent the T.o.L, wait a few days, call to check status. Everything is Okay they say. So my friend downloads the software and he gets a message that the serial number is invalid. I call Adobe, they say they never received the fax, a week before they knew the customer id and name of whom I was transferring the license to, but today those records have been wiped clean. So I fax them another T.o.L. guess what, it still doesn't work. Now Adobe is telling me that the serial number shows it was on a Mac so it can't be used on a PC. Neither of us owns a Mac! I call a few days later (a Saturday) and insist on speaking with the Manager (Maxwell Johnson supposedly) and he tells me he will check into this matter and I am to call back on Tuesday. Of no surprise he is not in. So I call back on Wednesday. Of no surprise he is out this week. The CSR proceeds to offer her assistance. I tell her she can't help because no one else has been able to including her so called manager "Mr. Maxwell Johnson". She gets persistent along with RUDE and tells me that the software that the serial number I am referring to had been returned to Adobe so there is no way that I can utilize it and says "also we no longer support CS2". How convenient. So here is this pricey software that works just fine, but no way to use it. I searched the net to find that many others are having the same issue and it has been in the past 3-4 months. I have no doubt in my mind that this is Adobe's way of trying to force us to upgrade to make them more money. Adobe you are pathetic!

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When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere needs to shut dow..." I am using Premiere Elements 10 on a MacbookPro. I have uninstalled and deactivated and reinstalled but still same error.

When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere Elements needs to shut dow..." I am using Premiere Elements 10 on a Apple MacbookPro. I have uninstalled and deactivated and reinstalled but still get same error.

cyclone
What video card/graphics card does your Mac computer use? NVIDIA GeForce? If so, please read the description and solution for the Premiere Elements/NVIDIA GeForce issue in the Announcement on the matter at the top of this forum. Any questions or need clarification on that, please do
not hesitate to ask.
What specific disc menu theme or themes are associated with this program failure? What is the exact place where the problem hit..
a. just clicking on Disc Menu header
b. dragging Disc Menu from the display of themes into the Disc Menu area customization screen
c. selecting your menu in the display of choices and then hitting Apply
d. other
Are you running Premiere Elements 10 from a User Account with Administrative Privileges?
Is this a "it worked before but not now" or "it never worked before" type issue.
On the Windows side of things, application of Run As Administrator as well as the User Account with Administrative Privileges has been know
to resolve some of these issues. I am strictly an Elements Windows user. What is the Mac side of the story for Run As Administrator? At any
rate, are your computer permissions in order?
Just to cover all bases, do you have the latest version of QuickTime installed on your computer with Premiere Elements 10?
Let us start here and then decide what next.
Thank you.
ATR

Deactivating and reinstalling to new computer

I've deactivated from old laptop and want to reinstall on new computer. After logging into Adobe, my purchase of Photoshop from 6 months ago is not showing up under "Orders" but does show up under "Products" I have the serial number (and it is displayed in my Products) but not seeing how I re-download the program to new machine? Do I need to download the Trial version, enter the serial number?
thank you

derekde2010 wrote:
Do I need to download the Trial version, enter the serial number?
Yes, that works.
Which exact version of Photoshop? Standalone or part of a Creative Suite?

Serious issue related to activation/deactivation and reinstall

Got a serious issue going one. I had deactivated my Premiere Pro CS6 install on my main system while I was traveling and activated the install on my laptop. When I returned, I deactivated the laptop and re-activated the main system again. Any AVCHD clips that were already there were recognized, but if I tried importing any new ones, I'd get the "Unsupported compression type" error. Realizing that this is usually an activation issue, I tried to deactivate so that I could reactivate, but the Deactivate selection was grayed out. So, I uninstalled and ran the clean up tool. Then re-installed from the Cloud and activated. I could then import new AVCHD media without the "Unsupported compression type" error, however, now the project I was working on opens, but nothing will play - neither in the Timeline or the Source Monitor. Hitting "Play" does nothing. I can move the CTI along the Timeline but the initial frame that is in the Program Monitor stays the same. Furthermore, when I try to Save, the program hangs, forcing me to end Premiere from the Task Manager.
Now, after several time opening the project, all AVCHD(.MTS) media is offline, and cannot be imported due to the "Unsupported compression type" error. I have all of the media files backed up to an external drive, so I copied some of the backed up verisons of the .MTS files over to my onboard media RAID, and still get the error. HOWEVER...when I link the offline clips to the backed up versions of the files on the external drive, they import correctly. Keep in mind, this isn't happening with all projects, only one.
Here's what I've tried as possible remedies...
- Created an empty project and imported the working project into it - same thing happens in the new project
- Created an empty project and imported individual sequences from the bad one. This works, however, one of the sequences in the bad version doesn't appear in the list of sequences when importing, providing a clue as to where the problem lies.
- Trashed preferences
- Cleaned Media Cache Database
- Deleted all Previews
I'm at an impasse. Any suggestions would be greatly appreciated.
Steve Brame
creative illusions Productions

OK...looks like the issue is settled. I tried installing PPro from the Cloud to another machine. After install I noticed that Application Manager was showing that an update was available for PPro. Hadn't gotten any other noices about that down in the status bar like I usually do, just the entry inside App Manager. So I updated the new machine. Then opened the errant project, and it seemed to be working properly, so I saved it back out with a different filename and took it back over to the main editing machine. Same issue was still there. So, I checked Application Manager on the main system, and voila, there was the update notice. So, I installed the update, and the project works like a charm now.

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Still running adobe cs2 on leopard. but now get unexpected quit msg. and wont launch. any chance that when i installed then uninstalled GENIEO yesterday something went wrong? how to fix? can i reinstall cs2 from original discs? by stephenftlaud

still running adobe cs2 on leopard. but now get unexpected quit msg. and wont launch. any chance that when i installed then uninstalled GENIEO yesterday something went wrong? how to fix? can i reinstall cs2 from original discs? bystephenftlaud

Hi,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Open Console in Applications>Utilities & see if there are any clues or repeating messages when trying to open CS2.

Still running adobe cs2 on leopard. but now get unexpected quit msg. and wont launch. any chance that when i installed then uninstalled GENIEO yesterday something went wrong? how to fix? can i reinstall cs2 from original discs?

still running adobe cs2 on leopard. but now get unexpected quit msg. and wont launch. any chance that when i installed then uninstalled GENIEO yesterday something went wrong? how to fix? can i reinstall cs2 from original discs?

Hi,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Open Console in Applications>Utilities & see if there are any clues or repeating messages when trying to open CS2.

Adobe Stock Photos Stuck in Trash and Photoshop CS2 won't run!

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I can see the folder sitting in my trash, but it won't let me drag it back out. So, just as a test, I tried dragging out the one other file (.jpg) and I can't get that one either. I know this isn't a Mac forum, but I'm desparate and cannot find anything to help me.
Probably I am going to have to reinstall everything and (of course) I can't find my CDs!!! Please don't get angry if I'm asking the wrong question. I've done an internet search and I cannot find any solutions.
Thanks, Anne

Adobe stock photos does not even exist anymore.
Have you tried deleting your trash? I have no Adobe stock Photos on my computer and everything works. try restarting the computer.

My 2009 MacBook Pro keeps restarting even after I wiped the hard drive and reinstalled OSX.

About a month ago, my laptop started to randomly turn off: I would be using either Chrome, Photoshop (the free CS2 version available from Adobe's website) or Powerpoint, and the screen would go blank. I would then have to hold the power button for a while until the little light at the front of the computer would flicker and it would restart. I brought it to the Mac Store where they tested it and said it looked fine. They suggested I erase my hard drive and reinstall OSX as a precaution.
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Then, I installed OSX Mavericks. The installation started in the morning, but, like an idiot, I paused it to go to work. Later on, I completed the installation, it looked fine, but then all day long my laptop would suddenly restart and go to a grey screen that said in multiple languages "Your laptop restarted because of a problem, press any button to continue the restart." A computer technician friend of mine checked it out and said it was probably due to the badly installed OSX and suggested that I erase my hard drive and reinstall OSX.
I backed up all my files, erased the hard drive and reinstalled OSX. Everything looked fine.
Then it happened again.
Any ideas of why this is happening?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Hi I have been having a problem with Bridge in CS4 recently. So uninstalled CS4 and Lightroom 4.4 and reinstalled them on my Desktop PC. When I turned on Bridge through CS4, My thumb nail images disappeared and a thumb nail icon with CR2 appeared. Now som

Hi I have been having a problem with Bridge in CS4 recently. So uninstalled CS4 and Lightroom 4.4 and reinstalled them on my Desktop PC. When I turned on Bridge through CS4, My thumb nail images disappeared and a thumb nail icon with CR2 appeared. Now some of my images have disappeared from Light room 4.4, but I can find them in CS4 and Bridge now shows some thumb nails as images and some as an icon with CR2. I have spent two weeks going through preferences etc. to find how to resolve my problem. Please can you Help? Meany thanks in advance
Derek Randall

I don't use LR and rarely use the bridge so I can not answers about thumbnails in them, However thumbnails in windows file explorer and windows dialog for CS2 files will only show if you have installed codec into windows that will produce them. Windows does not do CR2 thumbnails on its own. I use FastPictureViewer Codec package for RAW File and PSD files thunbmail support.

How do I reinstall CS2 on Windows 7?

I had to reformat a HD and reinstall Windows 7 and all my applications. When I try to re-install CS2, I get two problems. It doesn't let me install into its default folder (C:\Program Files (x86)\Adobe). There is a message that illegal characters are present in the file path. I believe that it was installed there initially (computer was purchased with Windows 7 - not an upgrade). I did install in the Program Files folder but it will not let me activate the program and says my 30 day trial is over so the program doesn't even give me a chance to enter anything.
Any suggestions?
Thanks.

There is a message that illegal characters are present in the file path.
Language and region settings --> Default language for non-Unicode programs. Check it. For the activation issues simply contact support.
Mylenium

I need to reinstall CS2, downloaded from Adobe but when run get serial nr missing, even if I use the one Adobe is providing

Lost my laptop, and now I need to reinstall CS2, in order to install CS3. I downloaded CS2 from Adobe site but when I run the program I get an error message: Your Adobe Photoshop user name, or serial number is missing or invalid. The application cannot continue. I was using the serial nr that Adobe is providing on the CS2 download page.
Any help much appreaciated

You are on Windows 2000, you do not have a "Firefox" button, and should consider yourself to be fortunate in that you still have menus and don't have to do anything to get the menus back instead of the "Firefox" button. (The same applies to Windows XP users).
Use the "File" menu to get to Import. You are not on Windows 7 or Vista, and don't have to put up with the nonsense added for Aero.
If you want the "Firefox" button you can get it with View -> toolbars -> (uncheck) Menu Bar. The menu bar and the "Firefox" button were supposed to be mutually exclusive (which is impossible in some cases without being incompatible).
Once you are using the "Firefox" button ...
Use the "Alt" key to view the menu bar (temporarily) containing File, Edit, View, History, Bookmarks, Tools, and Help. On Windows 7 and Vista, the menu bar was hidden by default in Firefox 4 and above. These menu items are more or less available under the "Firefox" button which has the most used of the built-in Firefox menu items available in a different format.
To get back to having menus again. "Firefox" button -> Options (second column) -> (check) Menu Bar
You can make '''Firefox 7.0.1''' look like Firefox 3.6.*, see numbered '''items 1-10''' in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 thru 8.0, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.''
* http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface

I've just replaced my computer and now need to reinstall Dreamweaver. I can't for the life of me find anywhere on Adobe's site to download it again. What steps do I take to download and reinstall software that I pay for monthly?

I've just replaced my computer and now need to reinstall Dreamweaver. I can't for the life of me find anywhere on Adobe's site to download it again. What steps do I take to download and reinstall software that I pay for monthly?

Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

Reinstall CS2 via external hard drive

The Story: I have been running CS2 programs off of an external hard drive for over a year now with no problems (granted, I don't use it often). Recently, Photoshop (but not Illustrator) is telling me that I need to activate my copy of the program. I tried ignoring that, but now it won't let me use it at all without activating it. I tried activating it over the phone and it would not accept my activation code. I explained everything to customer service and they said I would need to reinstall CS2. However, the optical drive has been broken for awhile now, so actually inserting the disks into the laptop isn't an option. I have the physical disks, my laptop however will eat them. Customer service guy explained that wouldn't be a problem, I could simply copy the disks onto an external hard drive and install that way. Sounded shady to me, but he said that it would be very simple and easy.
So, I insert the disks into my other laptop, copy and paste them to my external hard drive and bring them over to the MacBook Pro. At first, it looked like it was working. I could open the installer, and the installation would begin. I select which components I would like to install, I select where I would like to install the program. However, as the actual installation begins it asks for me to "Please Insert Adobe Creative Suite Disk 1 to continue the installation". This is where I'm stuck. I've tried installing it via the file on the external hard drive. I've tried copying those files onto my desktop and running them from there. No dice.
LONG STORY SHORT: How can I properly install CS2 onto a MacBook Pro via an external hard drive instead of install disks?
Details: MacBook Pro running OS X, 10.5.8, 2 GHz Intel Core Duo. Adobe CS2 Premium (Education). Let me know if you need more details.
Thanks so much!

Two things to be aware of.
1. CS2 is completely unsupported under anything later than 10.4 and is not Intel native.
2. CS2 is the earliest version eligible for upgrade pricing.
Bob

Trying to deactivate on old G4 and transfer CS2 to new MacPro (intel)

I have been using Photoshop CS2 on my old G4 and slowly migrating (a year now, lol) over to my new (relatively) MacPro 2.99 GHz Dual-Core Intel Xeon running V 10.4.11.
My old G4 is now crapping out and getting hung up all the time, so I need to use Photoshop and Illustrator (CS2 also) on my new compter.
The problem is; both are on my network and if both are turned on I can use all the apps on my new computer, but if I turn the G4 off I get the message "Looking up G4 computer".
At this point, the photoshop splash screen just sits there, because it's not finding the old G4.
Why does it need the G4 to run??
I'm getting the same thing in Illustrator. Illustrator actually gets farther than Photoshop. I can get to the interface before it starts looking for my old G4....
HELP!!!!
I have a flier that's due on Monday at 2:30!
I called Adobe and they said that they no longer support CS2 problems!
You need to be rich to keep up with the Jones's!
These are legal copies that I upgraded to CS2 online. Now I don't know how to reinstall if that's necessary.
The only discs I have are Photoshop 7 and Illustrator 9.

Thanks
That makes more sense than anything else. Although it remains a bit of a puzzle why both Adobe apps run on my Intel Mac even though I'm running leopard (assuming 10.4.11 is Leopard, I have trouble keeping track of the number and corresponding animal, lol) so long as I have my old mac running on my network. It appears to be referencing something to make it run....
It also begs the questions
1. I didn't make a backup version of the CS2 upgrades, but I am still able to use my old mac and burn DVDs (for now). I can hear the hardrive re-reading, usually a sign of a hard drive on it's way out. Which files do I need to backup? And if I do back them up. What am I re-installing on the new Mac?
2. Since CS2 appears to be installed on the new Mac, is it a matter of upgrading to CS4 just on the new Mac? Will it then run natively?
Sorry for all the questions. I use the creative suite extensively, but am not loaded enough to be able to drop the cash required for a new install right now.

Deactivating and reinstalling CS2?

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