Deactivating CS4 Windows with defective 640x480 video

My notebook computer's video card died, and I can now only get garbled video in 640x480. I want to deactivate and remove CS4 Production Premium for Windows from this system, but with only a garbled 640x480 display, I can only deactivate to the point where it tells me to save open documents and talks about erasing my serial number. If there is a selection to make, or a "continue" or "deactivate now" button in this dialog box, I cannot see it, access it or trigger it with a 640x480 screen. Does anyone know of a way to continue deactivation under these circumstances?

Adobe support might be able to take care of the deactivation for you without the need for the machine. Try contacting them using chat or the phone.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

Photoshop CS4 Issue with NVIDIA 8800 Video Card?

I have an Mac Pro Intel 2 x 2.8 GHz Quad-Core Xeon with 6GB RAM running OS X 10.5.5 and an NVIDIA GeForce 8800 GT driving two monitors.
I just installed Adobe Photoshop CS4 fresh from a factory CD.
When I perform a Distort -> Lens Correction or do a Free Transform to rotate an image an arbitrary amount, and then follow that with a resize (tried 133% and 166%), the image ends up with a pattern of gray plaid overlaid -- especially visible in the darkest shadows. The pattern appears only on the rotated layers of an image.
This pattern persists if I quit and restart Photoshop, BUT -- there's no pattern visible if I open the same image in Photoshop CS3. It only appears in CS4.
This is easy to reproduce -- I just tried it with an image I created in Photoshop at 5x7" at 240dpi and filled with solid black.
I dropped a Bug Report to Adobe, and they wrote back suggesting "This is most likely an issue with your video card driver."
Anybody else out there having this issue? Anyone with an identical setup want to test this?
-=-Joe

You are in the PowerMac (PPC) G5 discussion....
Mac Pro is over http://discussions.apple.com/category.jspa?categoryID=194
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405745&sliceId=2
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404898
Would be nice if there were separate graphic drivers to play with.... ;-(

Asc 2.0 crash with large embedded video file

Hello,
asc 2.0 crash with large embedded video files
package{
import flash.display.Sprite;
public class Main extends Sprite{
    [Embed(source="video/myVideo.mp4", mimeType="application/octet-stream")]
    public var video:Class;
    public function Main(){
on Windows with a small video, it compile fine, with a large video (525 Mo) the compiler crash
internal error : java.lang.NullPointerException
        at com.adobe.flash.swf.SWF.addFrame(SWF.java:91)
        at com.adobe.flash.compiler.internal.targets.SWFTarget$FramesInformation
.createFrames(SWFTarget.java:876)
        at com.adobe.flash.compiler.internal.targets.AppSWFTarget$AppFramesInfor
mation.createFrames(AppSWFTarget.java:386)
        at com.adobe.flash.compiler.internal.targets.SWFTarget.build(SWFTarget.j
ava:243)
        at com.adobe.flash.compiler.clients.MXMLC.buildSWFModel(MXMLC.java:674)
        at com.adobe.flash.compiler.clients.MXMLC.buildArtifact(MXMLC.java:660)
        at com.adobe.flash.compiler.clients.MXMLC.compile(MXMLC.java:541)
        at com.adobe.flash.compiler.clients.MXMLC.mainNoExit(MXMLC.java:230)
        at com.adobe.flash.compiler.clients.MXMLC.mainNoExit(MXMLC.java:184)
        at com.adobe.flash.compiler.clients.MXMLC.staticMainNoExit(MXMLC.java:15
6)
        at com.adobe.flash.compiler.clients.MXMLC.main(MXMLC.java:143)
Thanks

java.lang.NullPointerException
i met this error every time if i compile a "BIG " project.（with 1G+ image resources）.   And also ,if you import 500+ images into Flash CS ...you know ,its prefix is "Adobe".
i guess , it's because somebody not like "BIG " thing.
So..on 32bit windows platform ..i upgrade my JVM to 1.7 ,and..modified -XSS value . it will help us ..but not 100% resolved.
Finally ,i upgrade to 64bit platform ..this problem seems gone.
I think ,it's because of the bad RAM Manager of JVM. on 32bit windows machine .it's only can manager 1024M ram .(such a stupid VM).   And on 64bit platform ..JVM seems to be d normal.

785GM-P45 with 1GB dedicated video memory in bios

has anyone able to allocate 1GB for dedicated video memory in bios and has at least 8GB of RAM. i had already updated the bios to version 11.8, with any 3 sticks of kingston 2GB RAM I can allocate 1GB for video memory in the bios, but the minute that i have the 4th stick install, the pc will not complete boot into windows. with only 3 sticks, it doesn't matter which memory slot is open, it will boot into windows and shows 1GB dedicated video memory. all the RAM tested fine with remtest. with all 4 stick install it will only boot into windows with 512mb dedicated video memory. thanks in advance.
MSI 785GM-P45
AMD athlon ii x4 640
kingston hyper x 4x2gb

To do what?
There isn't a single thing in the world that uses so much videomemory.

DW CS4 Help with jump menu opening a new window.

First, I can't believe that Adobe left out an easy to use behavior to do this.
I have some jump menus, and I would like the selection to open up a new window and have the content appear there. I saw a couple of old topics here that offered some suggestions, but they didn't work for me. I could get it to open a new window, but the content was not there. I saw where you need to add a "GO" button, and add a "Open New Window"behavior to it. That is what opened the new window with new content. I do not have the "GO" buttons on the jump menus in this code, but did try it and it didn't work. If anyone can help and tell me how to do it, and where to place the code, I would greatly appreciate it.
I know this is long, but here is my code for the page.
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I'm confused by your post and code. Adobe has a function to do this. In the Insert Toolbar under the Tab "Forms" there is an option to create a jump menu. The only options that menu gives you is the same window or a frame on the page (a very outdated action looking at it now). But with basic knowledge of links you insert the menu and you will get code like:
<select name="jumpMenu" id="jumpMenu" onChange="MM_jumpMenu('parent',this,0)">
The "parent" denotes that this will open in the same window. If you change that to "blank" then it will open in a new window. A "Go" button is optional and also available in the DW GUI when you set up a jump menu.
http://www.w3schools.com/tags/att_a_target.asp

Is CS4 compatible with Windows 8 Pro?

Is CS4 compatible with Windows 8? If yes, then what procedure should be followed upgrading from Vista (64-bit) to Windows 8 Pro? Pls advise and all help would be appreciated.

Regardless, do not do an in place upgrade. Back up data, deactivate software and do a clean install of Windows followed by installation of your applications.
Bob

DW CS4 compatible with Windows 8 or 8.1

I'm still using DW CS4 version 10, right now on Vista.
I need to know if this version will work on Windows 8 /8.1
Microsoft says it does, but a lot of users say it doesn't.
Problem is that I'm changing from laptop since the old one is used up. And I don't have the extra money to buy another version of DW.
Thanks to inform me.
Kind regards
Martine

There have been successes running CS4 on Windows 8 based on postings in this forum. If you search this forum using terms like "CS4 run with windows 8" you will likely find some helpful information to get your best shot at a successful installation.
According to the Microsoft Compatibility Center it has been deemed to be comopatible, but that appears to tbe the opinion of just one contribution. Check for yourself since it might be a handy thing for you to know how to use:
http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home?Language=en-US

Is adobe premiere pro cs4 compatible with windows 7 or 8

is adobe premiere pro cs4 compatible with windows 7 or 8?

CS4 forum http://forums.adobe.com/community/premiere/premierepro_previous?view=discussions

Flash 10/11 hangs in Firefox 5/6 with embedded Youtube videos on Windows 7 x64 without crash-report.

Hello everybody,
At first I report my problem to bugzilla of firefox on this URL: https://bugzilla.mozilla.org/show_bug.cgi?id=673272 .
I hope people from this Forum can help me.
My Firefox (5.0.1 or 6.0 b2) with Flash (10.3.181.34 or 11.0.1.60) hangs when I enter to webpage with embedded videos or direct on YouTube, faster hangs is on webpage with embedded YT videos.
When FF is hangs I can kill "plugin-container.exe *32" and see screen like this: http://prntscr.com/2e1yo with new upper bar "The Adobe Flash plugin has crashed. Learn More... Reload page x" but WITHOUT "Send crash report". "Submit crash reports" is enable in FF by default.
I turn HW acceleration off, testing new FF profile, new windows user profile, safe mode of FF, the newest both softare FF 6.0b2 and Flash11 for Windows 7 64bit = without effect, FF still hangs on my HP Compaq 6510b laptop.
Best Regards
Marcin Przysowa

Troubleshoot, report Flash Player video playback issues
DxDiag.log: http://pastebin.com/hsX0mqin
Flash Player version: WIN 11,0,1,60
Debug Player: No
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
Browser Version: 5.0 (Windows)
Browser Name: Netscape

Scene Window with Multiple Video Cards?

Hi,
I'm using the 3d Picture Control and displaying images using the scene window (the video hardware-accelerated window). The original video card was a Nvidia Quadro FX370 (PCI-express slot). I added a second video card, a Nvidia GeForce 6200 (PCI slot). Now the scene window will only render on displays connected to the second video card. When moved to a display on the original card, no scene is displayed and the window latches on to the background. Does anyone have any experience with this or have any suggestions?
TIA,
Joe

Hi Joe,
It seems as though there may be a conflict between the drivers for the two video cards. Since the video cards are made by the same company there may be some shared files between the driver and when they both try accessing the file it could be creating an errorous situation. The first step I would take is to ensure that you have the most up to date drivers for both video cards to verify that this situation has not already been fixed. Next to identify if your video cards are in fact sharing files:
Right click on My Computer and select properties to bring up the System Properties
Click on the Device Manager under the Hardware tab
Once the device manager is populated expand the display adapters and select one of your video card drivers
Right click and bring up its property window
Go to the Driver tab and click on the Driver Details to bring up all of the files the driver uses
Repeat steps 3-5 for the other video card driver and compare to see if it shares any files
Please reply and let me know the results of this process. This will help us to more specifically identify our issue.
Thanks and have a great night!
Cheers,
Jonah
Applications Engineer
National Instruments
Jonah Paul
Marketing Manager, Embedded Software
Evaluate the LabVIEW RIO Platform! - ni.com/rioeval

Trying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.

rying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.
Does anyone know how to fix this?

What EXACT version of Photoshop CS4 are you running? You should be on Photoshop CS4 v 11.0.2.
Also run Apple's software update to see whether it offers you the latest Epson update:
Printer Driver v9.33
Epson Stylus Pro 3880, Drivers & Downloads - Technical Support - Epson America, Inc.
MOST IMPORTANTLY: have Photoshop re-create its own Preferences:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by manually deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here:
How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

CS4 crash with ntdll.dll

Newly installed and fully patched CS4. Nikon Camera Control Pro 2 installed with camera connected via USB. NikonCapture 4.0 installed. Epson V700 Pro scanner installed locally via USB. Sony DPP-EX7 printer installed locally via USB. Latest display drivers for ATI dual monitor videocard installed.
Windows XP SP2, fully patched.
More often than not, when a user attempts to print an image, CS4 crashes with no error displayed to the user. The following error sometimes appears in the event log:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/5/2009
Time: 4:47:06 PM
User: N/A
Computer: <computername>
Description:
Faulting application photoshop.exe, version 11.0.1.0, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x00011948.
Another error:
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 10/5/2009
Time: 4:47:39 PM
User: N/A
Computer: <computername>
Description:
The application, C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe, generated an application error The error occurred on 10/05/2009 @ 16:47:39.380 The exception generated was 80000007 at address 00000000 (ntdll!KiFastSystemCallRet)
Suspect the sony printer, however, the latest drivers are installed. A generic postscript printer has been installed as the default for the user which helps, but does not prevent the error from returning. This has been an ongoing problem with a couple machines at my organization. Multiple reloads of the operating system, CS4, printer drivers, manipulating user permissions, and the problem persists. I'm open to any ideas.

The users must use that printer. It is a dye-sublimation printer that prints at the quality they require. It is the same driver that is in service on three other machines that work with the same printer model. One difference is that the three working machines have had a previous version of Photoshop installed (CS2 or CS3) while the two that are having issues started out with CS4. I have verified this by inspecting all DLL versions used in conjunction with this printer. Here is the latest error error detail from the crash given:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Photoshop.exe" FILTER="GRABMI_FILTER_PRIVACY">
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Deactivated CS4 upgrade. Also deactivate CS3?

I recently installed Windows 7, but before I did, I deactivated my upgrade copy of CS4, but failed to deactivate my full copy of CS3. Did I need to deactivate both copies/versions or is it okay to deactivate just the latest version?
Here is the order of events of what I did...
Installed CS3
After some time, I bought and installed the upgrade version of CS4. At this point both CS3 and CS4 are installed on my machine. For example, I can run either Photoshop CS3 or Photoshop CS4.
Deactivated CS4
Installed Windows 7 on the same computer
Reinstalled CS4
Activated CS4 with the serial numbers from the packaging from both my CS4 and CS3 boxes.
Is it okay that I did not deactivate CS3 between steps 3 & 4?

The activations are separate for each installed version.
Even if you failed to deactivate before installing Win7, you may still be able to activate CS3. Try, and if it fails, call Adobe support.

Problem with playing HD videos

Hello,
My problem is with playing HD videos ( 720p or Full HD).
After upgrading Windows on my laptop and installing drivers, everything was fine till i tried to solve the win 8.1 problem with display drivers and inability to change the level of brightness. After that I discovered that the laptop can't play videos in higher res when they are offline (they become choppy and start to lag behind audio), so i figured the problem is in codecs or the player because any video was playing online. I have tried different codec packs like K lite or FFdshow, tried many players also like VLC, Sm, BS, WM Classic...nothing helped. So i deleted all those players and codecs so now i cant play HD videos online either.
Also i have noticed that when i start any hd video CPU usage goes up to 95%.
Any suggestions what should i do next ?

Hi there @milosevarsen
I understand that you are having performance issues when watching videos. I am happy to help. Since your CPU usage is climbing to 95%, that is a part or symptom of the problem.
Work through this page. The main thing is to make sure you control what is running on your system and the amount of available memory. So you will want to look for viruses and malware, and then what other applications are loaded on your system. Over time these tend to accumulate, and slow down your computer.
Resolving Slow System Performance (Windows 8)
The other option would be to look at possibly upgrading your memory. When a file is much larger than the available memory, you are going to see the CPU running harder.
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

After upgrading to mountain lion i keep getting an error message saying my startup disc is full. it shouldnt be full because there is barely anything on there and i was running windows with bootcamp prior to this with no issues

after upgrading to mountain lion i keep getting an error message saying my startup disc is full. it shouldnt be full because there is barely anything on there and i was running windows with bootcamp prior to this with no issues. my computer now freezes and programs close randomly. The usual command for opening windows with bootcamp doesnt work. once in restarted my computer after it froze and it rebooted in windows automatically. i really just want to know if there is a way to take the upgrade off my laptop because it is very annoying.

Hi Memalyn
Essentially, the bare issue is that you have a 500GB hard drive with only 10GB free. That is not sufficient to run the system properly. The two options you have are to move/remove files to another location, or to install a larger hard drive (eg 2TB). Drive space has nothing to do with SMC firmware, and usually large media files are to blame.
My first recommendation is this: download and run the free OmniDiskSweeper. This will identify the exact size of all your folders - you can drill down into the subfolders and figure out where your largest culprits are. For example, you might find that your Pictures folder contains both an iPhoto Library and copies that you've brought in from a camera but are outside the iPhoto Library structure. Or perhaps you have a lot of purchased video content in iTunes.
If you find files that you KNOW you do not need, you can delete them. Don't delete them just because you have a backup, since if the backup fails, you will lose all your copies.
Don't worry about "cleaners" for now - they don't save much space and can actually cause problems. Deal with the large file situation first and see how you get on.
Let us know what you find out, and if you manage to get your space back.
Matt

Deactivating CS4 Windows with defective 640x480 video

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