Deactivation of Adobe Photoshop and Premier Elements 9

The computers where I had the above software installed are no longer working. I lost the main disks. Who do I have to contact to deactivate the licenses?

You need to contact support directly for activation/deactivation and other installation issues.
To get help now click here for product support

Similar Messages

  • I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??

    I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??

    It's a 64 bit and this is the message I keep getting when I try to install:
    *This installer does not support installation on a 64-bit windows operating
    system. If you are installing by browsing through the disk content then
    please run the setup.exe from the folder “Adobe Premiere Elements 12/PRE
    64”. If you are not installing from the disks please download the 64-bit
    version of Premiere Elements 12.*
    The Adobe folder on my computer has downloads for both 32 bit and 64 bit,
    both of which I tried...any suggestions?
    Thanks!

  • I have a new computer and only one student licence for adobe photoshop and premier elements. How do I transfer the programs?

    thank you for your support

    Deactivate it on the old computer, then install it on the new computer and activate it with your serial number.
    If you need more help, give us some details.

  • I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

    I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
    I have installed it twice with no errors and it still will not run. 
    OS Name
    Microsoft Windows 8.1
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    CHARLIES_LAPTOP
    System Manufacturer
    Hewlett-Packard
    System Model
    HP ENVY 17 Notebook PC
    System Type
    x64-based PC
    System SKU
    G6U51UA#ABA
    Processor
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Insyde F.12, 8/18/2014
    SMBIOS Version
    2.8
    Embedded Controller Version
    77.38
    BIOS Mode
    UEFI
    BaseBoard Manufacturer
    Hewlett-Packard
    BaseBoard Model
    Not Available
    BaseBoard Name
    Base Board
    Platform Role
    Mobile
    Secure Boot State
    On
    PCR7 Configuration
    Binding Not Possible
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Charlies_Laptop\CHARLIES_LAPTOP\charl_000
    Time Zone
    Central Standard Time
    Installed Physical Memory (RAM)
    12.0 GB
    Total Physical Memory
    11.9 GB
    Available Physical Memory
    8.76 GB
    Total Virtual Memory
    23.9 GB
    Available Virtual Memory
    20.6 GB
    Page File Space
    12.0 GB
    Page File
    C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions
    Yes
    Hyper-V - Second Level Address Translation Extensions
    Yes
    Hyper-V - Virtualization Enabled in Firmware
    No
    Hyper-V - Data Execution Protection
    Yes

    really
    Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
    1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
    2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
    3. Are you working with a pen and tablet device instead of a mouse?
    4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
    When you say it will not run...how far into the program do you get...
    a. no further than the Welcome Screen and Video/New Project
    b. other
    If non of the above gets us anywhere, we may go for
    a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
    and, if necessary, then
    b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
    Details to follow if needed.
    We will be watching for your results and then decide what next.
    ATR

  • Need to upgrade Photoshop and Premier Elements for new OS

    Our hard disk crashed and when we had it replaced, they upgraded our OS to Windows 7.  How do we upgrade Adobe Photoshop and Premier Elements?

    Hi,
    As you mentioned you have Win 7 OS now.
    What is version of Photoshop ad Premiere Elements ?
    In order to upgrade you have to purchase the upgrade from adobe.com or from a reseller
    To know more you can visit here  : http://www.adobe.com/products/elements-family/buying-guide.html or you can call our Customer Care (US) : 800-833-6687
    Thanks,
    Baljeet

  • Hi, trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

    trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

    Here are a couple links that might help
    Error "The serial number is not valid for this product" | Creative Suite
    Creative Cloud applications ask for serial number
    And try using this cleaner
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Installing Photoshop and Premier Elements 12

    I just purchased the CD-ROM for Photoshop and Premier Elements 12. I already have Elements 8 installed. Question do I do an uninstall of 8 and than do a fresh install of 12?
    If I do the uninstall are there any remnants of files that might not uninstall when going to control panel and uninstall and if so where might they reside?
    Thanks

    you can deactivate (help>deactivate) and uninstall pse 8 if you no longer need it and you can do that before or after you install pse 12.  or you can leave it installed and use both versions.

  • Adobe Photoshop and Premiere Elements 10

    I purchased Adobe Photoshop and Premiere Elements 10, but the DVD will not load.  Help!

    It is possible the disc is defective.  Can you read the contents of the disc?  If you are unable to find a file that resembles an executable for the type of system you own, then you should contact support to confirm that your discs are faulty and they can probably point you in the right direction for obtaining new discs. 
    Here are some links to help make contact if you find the need to:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/
    Aside from that...
    You should be able to download the software as trials via the links below and use the serial number from the discs to activate.
    http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

  • I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

    I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

    Return, cancel, or exchange an Adobe order

  • How do I get past error400 in photoshop and premier elements?

    I installed Adobe Photoshop Elements 8 and Premier Elements 8 on a Vista PC several years ago, buit hadn't usedd them.  Recently, I bought a photo/slide/film scanner tihiat came with Pihotoshop Elements 10 and installed it on a Windows 7 Laptop.  I tried to use them now that I am starting to scan, but I get error 400.  Ian't find out what to do about that.  Issomeone able to help me?

    It means there's no more photoshop.com and you can't sign in anymore:
    http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/

  • Lost photoshop and premier elements 13

    Had photoshop elements 13 and premier elements 13 on my macbook pro and lost it. Need to reinstall.

    PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

  • Trying to download photoshop and premier elements [was:download]

    windows cannot open file with z extension.  trying to download photoshop and premier elements

    EMK wrote:
    i have downloades photoshop cc.
    Why? That is the Cloud version of Photoshop - nothing to do with Elements 12. There is no serial number for Photoshop CC.
    Please confirm: are you trying to download Photoshop Elements 12? or Photoshop CC?

  • Instillation of adobe photoshop and premiere elements 10

    I just purchased the combined package of adobe photoshop and adobe premiere elements 10 and installed it on my laptop.  I have windows 7 and a 64 bit processor on my laptop.  By mistake I started in installitaion with disc 1 which is for windows, instewad of disk 2 which is for windows 7 and a 64 bit processor.  When I insert disc 2, it says it will uninstall adobe.  My question is if I start with disc 2 and unstall what is already on there, will I lose all of the photos I have stored, or will it simply unstall the windows version which was wrong for the laprop, reinstall the correct verson for windows 7, and keep all of the photos? Help and thanks. 

    Hi there,
    of course only the program files will be deinstalled.
    Your photos will stay in place and are ready to be used as soon you installed the correct version.
    Regards
    Michael

  • Why is the upgrade for Adobe Photoshop and Premiere elements more expensive than just buying them?

    I currently have Photoshop and Premiere Elements 12 installed on my mac and when I go to upgrade to 13 the price increases from just buying the two because of the sale. Can I just buy them for the cheaper price and uninstall the current version? ..or do I have to upgrade and pay more money?

    I don't want to have several full versions! I wanted just to upgrade it.
    Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
    The only difference between upgrade and "full" is the price you pay at the time of upgrading.
    If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
    A "full" version actually makes your life easier since you only need to enter one serial number if you ever need to re-install. With an upgrade, you have to enter the upgrade serial number plus the earlier version qualifying serial number - people often lose the previous version serial number.

  • I have a license for Photoshop and Premier Elements 10, where can I download it from?

    I am deploying a new PC to a user and need to transfer Premier Elements and Photoshop Elements 10 onto the new PC.  Could you please provide me a location for older software?  Thank you.

    This link has the software you require:
    <http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html>
    Good luck.

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