Deactivation of Adobe Photoshop and Premier Elements 9
The computers where I had the above software installed are no longer working. I lost the main disks. Who do I have to contact to deactivate the licenses?
You need to contact support directly for activation/deactivation and other installation issues.
To get help now click here for product support
Similar Messages
-
I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??
It's a 64 bit and this is the message I keep getting when I try to install:
*This installer does not support installation on a 64-bit windows operating
system. If you are installing by browsing through the disk content then
please run the setup.exe from the folder “Adobe Premiere Elements 12/PRE
64”. If you are not installing from the disks please download the 64-bit
version of Premiere Elements 12.*
The Adobe folder on my computer has downloads for both 32 bit and 64 bit,
both of which I tried...any suggestions?
Thanks! -
thank you for your support
Deactivate it on the old computer, then install it on the new computer and activate it with your serial number.
If you need more help, give us some details. -
I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
I have installed it twice with no errors and it still will not run.
OS Name
Microsoft Windows 8.1
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
CHARLIES_LAPTOP
System Manufacturer
Hewlett-Packard
System Model
HP ENVY 17 Notebook PC
System Type
x64-based PC
System SKU
G6U51UA#ABA
Processor
Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde F.12, 8/18/2014
SMBIOS Version
2.8
Embedded Controller Version
77.38
BIOS Mode
UEFI
BaseBoard Manufacturer
Hewlett-Packard
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Charlies_Laptop\CHARLIES_LAPTOP\charl_000
Time Zone
Central Standard Time
Installed Physical Memory (RAM)
12.0 GB
Total Physical Memory
11.9 GB
Available Physical Memory
8.76 GB
Total Virtual Memory
23.9 GB
Available Virtual Memory
20.6 GB
Page File Space
12.0 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yesreally
Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
3. Are you working with a pen and tablet device instead of a mouse?
4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
When you say it will not run...how far into the program do you get...
a. no further than the Welcome Screen and Video/New Project
b. other
If non of the above gets us anywhere, we may go for
a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
and, if necessary, then
b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
Details to follow if needed.
We will be watching for your results and then decide what next.
ATR -
Need to upgrade Photoshop and Premier Elements for new OS
Our hard disk crashed and when we had it replaced, they upgraded our OS to Windows 7. How do we upgrade Adobe Photoshop and Premier Elements?
Hi,
As you mentioned you have Win 7 OS now.
What is version of Photoshop ad Premiere Elements ?
In order to upgrade you have to purchase the upgrade from adobe.com or from a reseller
To know more you can visit here : http://www.adobe.com/products/elements-family/buying-guide.html or you can call our Customer Care (US) : 800-833-6687
Thanks,
Baljeet -
trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem
Here are a couple links that might help
Error "The serial number is not valid for this product" | Creative Suite
Creative Cloud applications ask for serial number
And try using this cleaner
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Installing Photoshop and Premier Elements 12
I just purchased the CD-ROM for Photoshop and Premier Elements 12. I already have Elements 8 installed. Question do I do an uninstall of 8 and than do a fresh install of 12?
If I do the uninstall are there any remnants of files that might not uninstall when going to control panel and uninstall and if so where might they reside?
Thanksyou can deactivate (help>deactivate) and uninstall pse 8 if you no longer need it and you can do that before or after you install pse 12. or you can leave it installed and use both versions.
-
Adobe Photoshop and Premiere Elements 10
I purchased Adobe Photoshop and Premiere Elements 10, but the DVD will not load. Help!
It is possible the disc is defective. Can you read the contents of the disc? If you are unable to find a file that resembles an executable for the type of system you own, then you should contact support to confirm that your discs are faulty and they can probably point you in the right direction for obtaining new discs.
Here are some links to help make contact if you find the need to:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Aside from that...
You should be able to download the software as trials via the links below and use the serial number from the discs to activate.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site. -
I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.
Return, cancel, or exchange an Adobe order
-
How do I get past error400 in photoshop and premier elements?
I installed Adobe Photoshop Elements 8 and Premier Elements 8 on a Vista PC several years ago, buit hadn't usedd them. Recently, I bought a photo/slide/film scanner tihiat came with Pihotoshop Elements 10 and installed it on a Windows 7 Laptop. I tried to use them now that I am starting to scan, but I get error 400. Ian't find out what to do about that. Issomeone able to help me?
It means there's no more photoshop.com and you can't sign in anymore:
http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/ -
Lost photoshop and premier elements 13
Had photoshop elements 13 and premier elements 13 on my macbook pro and lost it. Need to reinstall.
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements -
Trying to download photoshop and premier elements [was:download]
windows cannot open file with z extension. trying to download photoshop and premier elements
EMK wrote:
i have downloades photoshop cc.
Why? That is the Cloud version of Photoshop - nothing to do with Elements 12. There is no serial number for Photoshop CC.
Please confirm: are you trying to download Photoshop Elements 12? or Photoshop CC? -
Instillation of adobe photoshop and premiere elements 10
I just purchased the combined package of adobe photoshop and adobe premiere elements 10 and installed it on my laptop. I have windows 7 and a 64 bit processor on my laptop. By mistake I started in installitaion with disc 1 which is for windows, instewad of disk 2 which is for windows 7 and a 64 bit processor. When I insert disc 2, it says it will uninstall adobe. My question is if I start with disc 2 and unstall what is already on there, will I lose all of the photos I have stored, or will it simply unstall the windows version which was wrong for the laprop, reinstall the correct verson for windows 7, and keep all of the photos? Help and thanks.
Hi there,
of course only the program files will be deinstalled.
Your photos will stay in place and are ready to be used as soon you installed the correct version.
Regards
Michael -
I currently have Photoshop and Premiere Elements 12 installed on my mac and when I go to upgrade to 13 the price increases from just buying the two because of the sale. Can I just buy them for the cheaper price and uninstall the current version? ..or do I have to upgrade and pay more money?
I don't want to have several full versions! I wanted just to upgrade it.
Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
The only difference between upgrade and "full" is the price you pay at the time of upgrading.
If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
A "full" version actually makes your life easier since you only need to enter one serial number if you ever need to re-install. With an upgrade, you have to enter the upgrade serial number plus the earlier version qualifying serial number - people often lose the previous version serial number. -
I have a license for Photoshop and Premier Elements 10, where can I download it from?
I am deploying a new PC to a user and need to transfer Premier Elements and Photoshop Elements 10 onto the new PC. Could you please provide me a location for older software? Thank you.
This link has the software you require:
<http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html>
Good luck.
Maybe you are looking for
-
Tried hooking up my mac mini using the apple mini displayport to vga cable to my 22" acer monitor but im getting nothing. At the same time I hooked my tv to the hdmi connection and could see in the display settings on the mini that a dialogue box for
-
Hi all, I just started working on JSF. I have a simple application with one user input form with 5 input fields. I have created a managed bean. When the user hits the insert button i need to read the input field values and insert a record in the data
-
Can a Password be set to apply after a Field Entry on the PDF form?
Can a Password be set to apply after a Field Entry occurs on the PDF form? Thus requiring a Password after the PDF document is closed with a Field Entry, and requiring the Password upon re-opening the PDF document
-
Cannot unzip .zip even with Archive Utility
Hi, I have problem unzipping a .zip file. When I use the Archive Utility to unzip it, it yields a file with the same name with .zip.cpgz on its end. When I subsequently make another trial - to unzip this new file, it yields the very same file only wi
-
Hi For Sales order , Export License data or status is stored in which table? Regards Chander