Dead (brand new) Palm TX

Hi,
I bought a brand new Palm TX a couple of years ago, but I didn't get around to switching to it from my Palm T3 (I was expecting the T3 to fail soon, but it kept on ticking). Now that I want to make the switch, I took the TX out of the box and it wouldn't turn on. I charged it for several hours, tried the reset button in the back, and it still would not turn on.
Is there a trick to make it wake up, or is the battery totally dead. If it is, is there a way I can buy another battery and replace it myself?
Thanks.
Post relates to: Tungsten T3

Hello nguyenh, Welcome to the Palm Support Community.
It does sound like the battery has lost the ability to charge. Only "trick" I can recommend is the old misnamed "in-cradle reset".
Plug in the TX to the charger, and press the Reset button while connected. Let it charge for a few hours.
If still no joy, batteries can be purchased from many sources online - usedpdaparts.com and directfix.com are two we recommend. There is a battery replacement video on directfix.com for your TX.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
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Brand New Palm Pre (Sprint) stuck at WebOS ver 1.1.0

Hi everybody
Anyone else having this problem or anyone from HP that can shed some light?
I have a brand new Palm Pre (Sprint) that came out of the box with WebOS version 1.1.0. It activated fine on Sprint's network and the data works, I was able to log into my Palm Profile, and wifi works as well. But launching the Updates app and checking for updates will not give me any WebOS update -- just no update available. It shows some of apps I've purchased, but they fail to install. But definitely no WebOS update, and it's been 5 days since I activated the phone. Also, the "App catalog is unavailable " when I launch the Ap catalog (perhaps because of my early WebOS version number.
I've called Sprint, they understand the issue, but have no solution, saying the problem is probably on HP's side. All they could really offer me is an Advance replacement, that would hopefully be a Pre, and hopefully have a later OS installed. But I have a brand new Pre here, I don't want a refurbed one. They suggested I take it to a sprint reapir center but there are none in my area.
Finally, I activated a refurbed Pixi on my Sprint acount (different number) just a couple days earlier and it was an earlier OS version (not sure which) and that received an OTA update just fine. So it seems HP is still providing updates from earlier WebOS versions (at least before they announced they were no longer supporting WebOS hardware). Is it just that mine is too old? That would really be unfortunate.
Anyone have a similar experience or info from HP? I can't imagine there are too many people activating brand new Sprint Palm Pres from 2 years ago...
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I would not take it in for repair. I would use webOS Doctor 1.4.5 on it to install webOS 1.4.5, rather than trying to get it to upgrade.
Download the Doctor here to your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar
Run webOS Doctor. Keep clicking Next until you can go no further, or to the point where webOS Doctor is requesting you to connect your phone.
We now need to place your phone in USB mode. To do this first turn off your phone. Now power it on while holding the Volume Up button. After a few moments a black screen with the USB symbol should show up. Now, connect the Pre to your computer via USB cable.
After a few minutes you should be able to click Next on webOS Doctor. This will start the webOS install.
Keep in mind you will lose all application data, it's like reformatting and reinstalling Windows or OSX or Linux on a desktop computer. However, if you have saved photos, mp3s, other data onto your Pre, those files will remain intact. They will not be lost.

Black dots, possibly dead pixels on my brand new Ipod Touch?

I just purchased a new 4th Gen 32gb Ipod touch from Walmart, there were about 4 black dots, possilby dead pixels upon opening, not even a single smudge on the screen yet, but they were there, so I called and exchanged it for another brand new one, to find the same things this time appearing in the center of my screen. Is this a common issure with Ipod Touchs, or is it just bad luck two times in a row/ what can I do about this? Thanks

Not it's not common. It seems as though you just happened to have 2 bad ones in a row. I would try returning it again either for a full refund so that you can purchase an iPod Touch elsewhere, or exchanging it for another one.
B-rock

I am running Mac OS X Lion on a brand new Mini. Every now and then, my keyboard goes "dead." The mouse still works but can't type. If I restart, everything is fine again. Is there anything that will fix this problem?

I am running Mac OS X Lion on a brand new Mini. Every now and then, my keyboard goes "dead." The mouse still works but I can't type. If I restart, everything is fine again. Is there anything that will fix this problem?
Also, I am trying to connect my Mini from the mini-Displayport to the Displayport of my Dell U2410 monitor. The image is very grainy,even though it is set to the correct resolution: 1920 X 1200 at 60Hz. If I use HDMI to VGA input, the image is much clearer. Is there a way to get the Displayport to work?

I'm having exactly the same keyboard issue. Certainly nothing has ever enhanced my concentration while coding like suddenly becoming unable to type.
I'm seeing a great many devicemgr and rake errors in my system log. I don't know if they're related. How 'bout you?
If you're unfamiliar with the system log…
Open /Applications/Utilities/Console.
If necessary, choose View > Show Log List.
system.log is at the top of the FILES section.
Try searching it for hot words like DEBUG, FATAL, and aborted.
I've found some discussions that would tend to indicate my errors are postGres related – I'm running OS X server.
-Bryan

Brand new T530 issues. (Defective FHD panel/dead pixels)

Just received my T530 yesterday, and honestly I've got to say it's a great machine, but I have noticed a couple of minor problems with it, along with a factory defect.
1. The battery is too loose.
2. The keyboard has no caps lock indicator, yet the mute button has its own indicator (can't complain there)
I bought the FHD screen, which is absolutely exceptional, except for the fact that it has about 4 DEAD pixels on the middle right..
Also I bought this unit brand new on eBay, but my warranty status says it has expired before it ever started. What's up with that?
One final thing, when I opened up the box, the power adaptor, was in its own little compartment, unprotected, though it works fine, but is a little scratched, not sure if that's Lenovo's fault, or if the seller accidentally removed packing material when including the recepit/invoice.
Looks like I'll have to send this unit in, I assume Lenovo's warranty covers factory defects with the screen?
Thanks.

I ended up getting a full refund, and now I am ordering directly from Lenovo.
Thanks everyone!

HELP NEEDED PLEASE WE ARE BRAND NEW WITH THIS TRYING TO GET ON LINE WITH PALM PILOT LIFE DRIVE

WE BOUGHT THIS FOR ARE DAUGHTER 4 YEARS AGO AND CAN NOT GET IT ONLINE WE HAVE 2 COMPUTERS IN OUR HOUSE AND WE USE A ROUTER TO GET BOTH COMPUTERS TO BE ONLINE WE HAVE WE HAVE HIGH SPEED DIGITAL INTERNET THREW A CABLE LINE WITH TIME WARNER CABLE MY HUSBAND HAS BEEN WORKING ON THIS FOR DAYS
OUR DAUGHTER NEVER USED THIS ONLINE AND IT IS ALMOST BRAND NEW AND NOW THAT SHE NEEDS IT WE CAN'T GET IT HOOKED UP RIGHT
Post relates to: LifeDrive

Hi, and welcome to the Palm Support Community.
Please turn off the CAPS LOCK when you post. it makes your post very difficult to read and is considered SHOUTING. Thanks!
The first thing I suggest is that you read through this troubleshooting list posted near the top of this board.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Brand new iPad Mini Retina- dead out of box

Just got a brand new ipad Mini retina and it won't turn on. Have tried all kind of reset button combos and nothing. Any suggestions or is it really dead? Have an appt at Apple Store in the morning, but would love to resolve it before then.

It's possible that its battery is totally dead. Try plugging it in and let it sit for an hour or two and see if there are any signs of life. Even if it does come back, I would still keep that appointment and get it checked out because normally iPads have a charge when you unbox them.

Dead Pixels on brand new 24" iMac

I picked up my 24" 2.8GHz, 1GB Ram, 320GB HDD iMac on Friday the 22/02/08, and the first thing I noticed was a few dead pixels. There is a green one in the top left, one in the middle/right top and what seems like a clump of about 2 or 3 in the middle of the screen. I am very annoyed, I paid alot of extra money for a 'Premium Mac.' I will not settle for just letting this go.
So, what is the warranty/general rule for pixels?
Will they replace it gladly? Or say there isn't enough missing pixels?
This is a brand new fresh out of the box Mac. If they refuse to replace it I will just return it because I'm not satisfied with the quality.
Is there a time period in which I can return an iMac because I don't think it is good quality?
P.S. I love my iMac! But seeing it with such a defection is breaking my heart, this is my baby!!!
P.P.S I'm in Australia
Thanks for any help!
Tristan Marsh, Melbourne

The policy on pixels varies from manufacturer to manufacturer but one thing is consistent: none of which I am aware have a zero defect rule. Most companies look at three different factors: location, clustering, and number. A couple dead pixels clusters in the middle of the screen tends to be regarded as more serious then a couple dead pixels clustered on the edge. A moderate number of pixels scattered about the screen is considered less serious still. All you can do is 1) first deal with the local dealer and if that fails, 2) try dealing with corporate.
BTW, if you do a search on fix dead pixels, dead pixels, and dead lcd pixels, you'll find there are a lot of programs that claim to do just that. In general, I've seen more success with stuck pixels being fixed (they are always on) rather than unlit pixels, but I've even seen them revived on occasion through the use of these programs.

How do I transfer my library from my old (almost dead) computer to my brand new one sitting on the floor?

How do I transfer my itunes library form my old almost dead PC to the brand new one on the floor waiting for stuff to do. I have installed itunes, quick time and safari but nothing is appearing, although I have managed to log in to the store. Any suggestions please?

iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381

I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Brand New imac ... dead in the water ... SOS

I just opened up my brand new imac 3.06 duo core yesterday, started it up, all ok. Today I transfered all my settings from my old G4 using firewire and the Migration Assistance in the utilities folder. After transferring data, restarted imac and that's where the problem begins... It will not restart. Every time I restart it stays on the white screen with the grey apple and the clock spinning below it. I tried restarting holding down the D key and then selecting my start up disk, I also tried installing the software disk and reinstalling the software, no luck. What I need to do is do a complete erase and install back to factory settings. Any ideas? When I put in the disk it is not giving me any options.

HI Dale,
I transfered all my settings from my old G4 using firewire and the Migration Assistance
If you transferred files from a previous PowerPC Mac to your newer Intel based iMac using the Migration Assistant, that could account for these problems To see if you have apps that require Rosetta, go here; Intel-based Mac: How to tell if an application is Universal
I tried restarting holding down the D key
Booting while holding down the D key will run the Apple Hardware Test. To prompt the Startup Manager window, boot while holding down the Option key.
What I need to do is do a complete erase and install back to factory settings. Any ideas? When I put in the disk it is not giving me any options.
Insert your install disc while holding down the C key.
If you cannot boot from your install disc, try booting in Safe Mode
You can run Disk Utility (Applications/Utilities) to check the startup disk for errors. Restart by going to the Apple Menu/Restart.
Carolyn

Brand New Airport Express-Green Light Wireless, Dead Green Wired

I just bought a brand-new airport express device. I have a cable modem connected to a dual band AirPort Extreme base station in my basement. My house is wired with Cat5 Ethernet cable. In a far bedroom, I am replacing an airport express-N (previous model) that was hard-wired to the Extreme. Always worked perfectly in extending and supplying 2.4ghz band wifi to that part of the house. I bought the brand-new AirPort Express to utilize the dual band bridge.
After many hours of trying, this new airport express will only work properly if I do not plug in the Ethernet cable. It seems to be performing well, but i was under the impression that an ethernet cable should be used to physically connect the AirPort devices each other.
Currently, in this wireless setup, I do have both bands available. I feel that if I used the cable, I would have much stronger better signal.
Interestingly, when I do ether-connect the airport devices together. My AirPort Utility looses all of my AirPort devices and shows (with a yellow dot) that my Internet (modem) is not available. At the same time, all of my AirPort devices continue to show a green light. I am unable to connect anything with any of my wireless devices.
Also, when everything seems to be working fine, my AirPort Utility does depict the wireless set up with a dashed line between the two AirPort devices representing that it is wireless connection.
With my last AirPort Express, a wireless set did extend the range, but only while slowing everything down. An ethernet cable, when introduced, made everything work perfectly, during which time the AirPort Utility depicted that setup with all solid line indicating wired connectivity.
I would appreciate any feedback from anyone who might be able to tell me why when I introducing ethernet to the new AirPort Express, it takes down the entire wireless network.
Hi, of course, try all of the normal troubleshooting suggestions. I recycled all devices I have rebooted everything.

It's always a good idea to do a complete power recycle when switching out network components ...
Try the following, in order, checking for Internet access after each step, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, 802.11n AirPort Extreme Base Station (AEBSn), & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Brand new battery in 4s and still goes dead in 1 hour!?

Tried all the suggestions on the support site, took the phone to the Apple store, they put in a new battery. I charged it to 100% and then unplugged it. This morning after it was asleep all night, I find it drained this morning.

sounds like a brand new defect battery
or you are playing crazy highe demanding 3g games while using the gps and 3g connection to their fullests

Brand new x230 minor problems

I just got my x230 today!, overall pretty happy with the machine, everything is perfect except some minor things on the keyboard.
Does anyone elses esc key or delete key feel less springy than the rest? the key isn't sticky but is just when I press the esc key down it doesn't click like the other keys.. it functions correctly, however it seems weird.
Also I have a pretty wide scuff mark on the right shift key.
Other than these, the machine is perfect, no dead pixels on the IPS screen.
Are these things big issues? or did I get a perfectly fine machine. Im not going to return it, but was wondering if other people had these issues.
Thanks

Hello,
I've recived my brand new x230 2 weeks ago, and also noticed some minor quality defects.
1. Keyboard: Left trackpoint button is not mounted properly. As a consequence it is making quite annoying noise while pressing. DEL button is also not mounted correctly and stands out of the hight of other buttons.
2. Loose palm rest: There is 2 mm gap at the left side.
Generally, I am bit dissapointed with the overall quality of built. These are not big issues, but still annoying. Apart from that machine is perfect and I love it a lot.
I have been using X60 for last 5 years or so, and I must say that its quality was outstanding. That was the main reason why I went for Lenovo again.
I am waiting now for Lenovo technican to replace the keyboard and mount the palm rest correctly. Hope it will be solved.
Regards,

Brand New Digitizer Does NOT work...

Hello, Im using an old Plam M505 to give me information VIA diagnostics on my car, just simple text. I bought it brand new never turned on flawless, and when I went to turn it on, The digitatizer does not work. Im stuck at the very first screen "use the stylis to tap the screen and continue" I tapped it, nothing, I can power no and off and dim and brighten the screen with the power button when its plugged in, but thats it. I charged it and it doesnt turn on unless plugged in. If the battery was never used and has been sitting there for 8 years its probibaly dead huh? also would that cause my digitizer to not work? Oh also when I push the application buttons it just beeps a little. One more thing the software does not recognise it, so I cant even access it through that.
Post relates to: Palm m505

Hello dsmcraze, Welcome to the Palm Support Community!
Always the first thing to try in any PalmOS "hiccup" is a Soft Reset. Gently press the tiny "Reset" button on the back of the device to reboot it. No information will be lost.
Did you fully charge the device for 3 hours before using it? Try plugging it into the charger and tap the Reset button. This theoretically should reset the charging circuitry that monitors the "full" level.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Dead (brand new) Palm TX

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