Dead iMac 17'' Intel

Hello everyone,
I have a big problem with my iMac 17'' intel, and a service provider in Serbia, the only service provider in Serbia.
I broth my iMac to a service provider in Serbia - GlobeNet (www.applecentar.co.yu ) a month and a half ago, on 13th December 2008.
I finally got some news today, and they said that my iMac is dead. It took a month and a half to find out that it's dead.
My iMac is a few months out of warranty, and it's dead. What does that even mean.
So what they said is that I have to by a new one.
Am I dreaming this.
There are a few problems with it:
Vertical lines on the display
Super drive won't read or write DVD's
and finaly it won't boot most of the time and when it does the screan goes black and it wont respond to any command
Does anybody know what to do, who can I contact, I tried [email protected], but I got an automated response that there is no email contact.
Pls help

Thank you for your suggestions.
I called again today, and today some other guy said that they still haven't diagnosed what's wrong with it.
Seams that it was in clinical death hehe. I'm laughing because I don't like the alternative.
They also said today, that they will check my iMac right now, and call me in a few hours. ???!!!!
Why was it there for a month and a half if they can diagnose it in a few hours.
Does Apple have any criteria what so ever, when they authorize service providers.
Sadly my conclusion is: don't use Apple products if you live in Serbia.

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