DEAD IN THE WATER--Can't remove email from server-can't receive new emails

I stopped receiving emails this morning upon startup, steps taken:
restarted mail
rebooted
backed up all inboxes
searched how to see message on server, found them and and can see one that says:
From: unknown sender Subject: No subject Date Recd: Today Time is always the current time.
I read a very old post from David Gimeno Gost who said:
"You may tell Mail to remove from the server all the messages that have already been downloaded by means of Preferences > Accounts > Advanced > Remove now. Alternatively, you may use the Account Info window to remove specific messages from the server. And if the account allows web access, you may also remove messages from the server that way.
Try removing from the server messages that have already been downloaded and/or the first message not downloaded yet (i.e. the message that Mail appears to be choking on)."
I can't remove it from the server either by itself or grouped with other messages. Interestingly enough, I can receive emails on my iPhone and I changed my email address in my Apple info and received the verification email, but still nothing else that's sitting on the server.
Went into my email account through Webmail to delete it and can see all emails except that one
opened Mail on my mac mini, I couldn't receive email there for my email inbox, however I was able to receive email in my employees inbox on the same server but different email address.
Is this a Charter issue or a Mail issue. Any suggestions are greatly appreciated.
Thanks Renee

I finally figured it out. The server had to be refreshed by calling my hosting service. 9 hours of diagnosis and a 2 minute fix.
Hope that will help someone else:)

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DEAD IN THE WATER--Can't remove email from server-can't receive new emails

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