Dead iphone. Officially unlocked iphone purchased from Italy - used in UK.

Dear Sir/Madam,
Is there known problems with offically unlocked iphones? and why am i not getting any help?
I have had the most horrible experience using the iphone and received little to no support from apple. Please refer to my case as it was logged for repair
Basically I have purchased an iphone after a quick stay in Milan, Italy one year ago. I live and work in the UK. About seven weeks back my iphone become unstable and I have received a number of errors. It would start to freeze, applications could not be opened as they would close as soon as opened, the switch button would not work from time to time, and the battery would take long time to charge up as well as the safari browser application also freezing. Also the sound will not work sometimes even as people phoned me, I will not be able to hear it. This is even though I have it setup load and clear with mute button on the side switched for on.
To overcome these problems I realized I could carry out regular software update and become familiar with updating the iphone software regularly. Unfortunately this did not help. The problems continued and then the iphone just switched off on the 18th October. I attempted to recharge but it will not charge up and the screen will not come up. I called the number I have for support in Italy. The speaker could not help as I spoke no Italian and the conversation become difficult.
I subsequently and in the same week arranged an appointment with the apple store in White City. The staff at the Genius Bar had been very helpful and confirmed to me that the iphone had a hardware fault. They asked me to send it back to Italy by speaking to Italian colleagues. I explained that I had no way to talk to them in Italian or as suggested go to Italy to get it fixed. I called the Apple Care team and it was apparent that Apple Italy and Apple UK are not linked when it comes to supporting customers. It was explained to me that I could only be helped had I purchased the phone in the UK but as it was purchased in Italy the team here in UK had no system to enable them to help me.
I have been using the iphone for one year and had purchased SIM specific for iphone from 02 on contract basis. I have been paying on average 53 pounds Sterling each month to support this plan. Please feel free to confirm with O2 with my phone SIM number ********.
<edited by host>
When I phoned the care Team they advised I write a letter. I'm not prepared to purchase another iphone as I had paid quite a lot for the one that requires fixing. I believe that I have not been helped and I'm within my rights to receive help.
Thank you for your understanding in advance.
Kamil M ROBLE

Hi Kamil,
I'm sorry to hear you're having problems. As Tamara has noted, your warranty is country specific, so unfortunately you'll need to get your phone serviced in Italy.
A quick Google search yielded this: http://www.apple.com/support/contact/phone_contacts.html
and this:
http://www.apple.com/it/support/
To give you some reassurance, my phone suffered from similar problems, but was promptly replaced by the local Apple Genius.
Also, this is a user - user forum. It's best not to post private information such as your address or phone number on it.
Good luck!

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