Dead Ipod photo

Hello,
Since last few days my Ipod Photo is dead. It does not start. Earlier I connected to my Macbook and it started so I formatted and now it does not. When i connect to AC adapter, it still showing "connect to ac supply" icon. I think it is not able to recognize AC supply. Since I reset my Ipod, it is not even recognized by my Mac. Is the battery dead? could any one tell what is the problem?
Thanks very much for your support...
Mayank

Try these.
My iPod won't turn on.
iPod battery doesn't charge.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.

Similar Messages

Dead ipod photo, now working thanks to.....

...this post:
http://discussions.apple.com/message.jspa?messageID=2369954#2369954
once again, thanks again Wazman21!!!!! You saved my ipod from being thrown in the bin......

Hello,
Glad it is working in your case, but I just would like to give an update.
I have a 60G iPod Photo also the 3rd Gen iPod, both of them suffered with the same problem i.e. Hard Drive problem, and I managed to solve them based of what I wrote on the threat. But sadly to tell everyone that now both of the iPods are dead after 12-16mths.
I strongly suggest you should do the following after the whacking
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”

Dead iPod touch during 3.0 update process

Cross-posted to "iPod Touch" forum... But because another person had a similar problem with Vista as well, am posting here too in case someone can help...
...Not only during update to 3.0, but also during update to 2.2.1 and during a restore attempt 6 weeks ago. All 3 "dead" iPods have been replaced by Apple - I'd like a solution...
I have videoed the update taking place and the iPod dying during it - sadly it is in MOV format (439MB) and I cannot convert to an uploadable version for Youtube... By DEAD, I mean, no power and will not display ANYTHING on the screen. Simply won't power up again.
This is what happens: Download update using iTunes... Extracting software... Backing up iPod... Preparing the iPod for the software update... (iPod shows USB plug and CD - then apple logo...) then the updating progress line appears on iTunes and on touch. Updating iPod software... Verifying updated iPod software... Updating the iPod firmware... White progress line on iPod disappears after a few seconds and screen goes black. Error message displays on iTunes - "The iPod xxxx could not be updated. An unknown error occurred (6)"
iPod is now dead and needs to be replaced,
1) Has anyone experienced this?
2) Has anyone SOLVED it?
Maybe related is a problem with some videos that have happened recently (and were the cause of me trying to restore the iPod last time it died) MP4 (or MPV files) play for about 20-30 minutes, then screen goes white, then black, then apple logo appears, then iPod returns to home screen after about 30 seconds. My usual solution to this has been to remove all videos, photos (which are corrupted by this time), audio, and then re-sync back.
I'd appreciate ANY help please. I intend buying an iPhone soon and would like to know that the problem won't occur on that, every time I try to restore.
Cheers!
Martin

Answered in another forum. Probably the Zonealarm firewall...

Completely dead iPod Nano

My iPod Nano is dead. I was trying to get it to work with iPod Updater and iTunes (both weren't seeing it) So I reset it (at a full charge) After I reset it, the screen changed to black and white, then I reconnected it to my USB and Windows recognized it, but iTunes and iPod updater didn't, so I unconnected it. Then I turned it off, and now it won't turn back on. I've got it connected to my wall charger right now and it still won't respond (hold switch IS off). My 40GB iPod Photo works with the same USB slot and was recognized by Windows (XP), iTunes AND iPod updater, so i'm about 99% sure it's not my computer.

hmm. do what you did to get windows to recognize it, then wait at least a minute before you disconnect it. it may need some time to read the ipod in itunes. what does it say when you try to use the ipod updater?

My Dead iPod =(

My iPod mini is offically dead. It has given me the cute but yet very frustrating sad face, and have tried everything recommended to fix it. I decided that it was too much to get it fixed through Apple, so I just went ahead and bought a new iPod, but was wondering if there are any suggestions of what to do with my old busted mini.

Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Dead Ipod... help please

I have been wondering what to do for the past week about this presistant problem that seems to have arisen out of the middle of nowhere and has left me with the 'sad-mac' icon.
About 2 weeks ago, I was up north and was switching through files when my ipod froze right in the middle of changing folders. I gave it a couple of minutes to try and right itself and I ended up restarting it by holding the menu and select button. The apple icon was displayed, and I heard this dreadful noise. It's like a fourth of a spin and then a clink. Keeps doing it. I connected it to an alternate power source with no avail. When I connect it to the computer, it doesn't even recognize it and the battery icon stays frozen at 1 bar (However there is not a exclimation like there would be if this was a case of a dead battery) I have no clue what to do... so any help / suggestions would be greatly appreciated. Thanks.
Also, the ipod continuously restarts itself... as if trying to snap itself out of death... but to no avail.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

2006 iPod Photo Battery is Dying, Replacement Problem

Hello, I bought iPod Photo in 2006 and note that the battery is about to die recently. However the condition of her is still very "fit". I just want to replace a new battery for her. Can Apple do it for me? And how about the fee. Thanks for looking and good day!

The battery will not charge eithger. I have left it in a computer and ab outlet charger both for 1 hour, but no juice is going to the iPod. Is the cord dead? Or is the battery messed up? What is going on?

IPod Photo won't work at all...

my iPod Photo used to work just fine for over 6 months now... but suddenly it went dead.
I though that the battery needed to be charged, i plugged it in my powerbook but it wasn't recognized by the computer and it did not start charging. i plugged it in through power adapter and it won't charge again.
I tried to reset my ipod but nothing happens.
I can't restore or update the software, because my computer doesn't recognize ipod at all.
any suggestions?
I would really appreciate any...

Have you tried plugging it into the charger and leaving it overnight? I've read that if the battery is dead, this will happen. You won't see anything until the battery is sufficiently charged. This happened to mine once. My screen stayed off until the Ipod was sufficiently charged and then the screen came back on with a low battery level. Then, I left it on the charger overnight and it was okay.

My Ipod Photo burns battery life while it is off...

Recently I bought an Ipod Photo(40GB) and every time I turn it on after it being off for at least a day, the battery is always dead. Even if it was completely full from the last turn off.
Just to clarify, I turn off my Ipod by holding the play button
for a couple seconds until the screen turns black(making sure there isn't a song playing, of course). Then I put the hold switch on, and that's it. However, like I said above, the next time I turn it on from it being off for more than a day, it is dead. As if it had been sitting there while on. I have tried resetting multiple times, and nothing.
Please help, this is very frustrating.
Ipod Photo Windows XP Pro
Windows XP Pro

It is used, but there is something that I forgot to say in the post; it isn't that the battery isn't good, because I can take it off the dock with full battery life and listen to it for several hours at a time(with normal battery loss, more than half left), the problem is it still burns while off. I am turning it off correctly right?(method in original post)
Short version: battery works great. Just dies while being off for a day or so.
Note: It dies with a regular message, "No battery life
remains, charge me."
Thanks for the help anyways, any ideas?

IPod Photo no longer recognized by iTunes 10

I do not know how long ago my iPod Photo stopped being recognized by iTunes. It is certainly an old iPod that I occasionally use to record voice for podcast.
Today, I noticed that this iPod Photo no longer shows up in iTunes 10. I connected it to two Mac's; one is a G5 tower running OS 10.5.8 and the other is a Mac Pro running OS 10.6.1.
My current objective is to get the voice file off of this iPod Photo. But, of course, it will be nice to have access to it in iTunes 10.
Please advise.

Hello Profinite,
And welcome to Apple Discussions!
Not sure as to why this happening, other than the fact that is probably related to the new iTunes 10. Have you try any of the basics yet? Since the iPod does not appear on either system, the cause could be the cable you are using to connect it with. If at all possible, try using a different cable. I would also try different USB ports on each computer as well. What happens when you reset it with it still connected to either Mac?
Another possible solution to at least get it mounted as drive on one of your systems is to place the iPod into *Disk Mode* as described in this Apple support document.
[Putting iPod into Disk Mode|http://support.apple.com/kb/HT1363?viewlocale=en_US]
And here is more troubleshooting techniques for this situation.
[iPod not recognized in iTunes and Mac desktop|http://support.apple.com/kb/TS1410]
B-rock

Why does iTunes use an iPod Photo Cache at all?

Hi,
When iTunes is used to synchronize photos to a device, it creates an "iPod Photo Cache" folder. Why does this folder even exist?
For users that have multiple devices with multiple resolutions (e.g., iPad 3rd Generation, iPad Mini, iPhone 4S, iPhone 3G), the iPod Photo Cache is grow to approximately four times the original size of the photo. If I have 15 GBs of photos and a 250 GB hard drive, then the combined usage of 75 GBs (15 GB photos + 60 GB cache) is extremely unreasonble.
Device resolutions change often enough (these days) such that having multiple devices is probably more common than having more than one of a single product. iTunes should be designed to do the real-time conversion (which it already does), but not save it to the hard drive.
Also allowing the ability to change the location of the "iPod Photo Cache" folder would help many users, but not myself since I do not have an external drive.
Any help is appreciated.
Thanks.

Thank you for your response. I should have clarified. When trying to delete from the library, it gives me the option to delete them from the computer or just from the library. I choose not to delete them from the computer, just the library. As a result, I would not expect the deletions to free up room on the hard drive, but I don't see how it actually increases the space used up on the hard drive. If I delete a song from the library, but not the computer, does iTunes save the song again someplace else (such that there are now two copies of the song somewhere on the system)? That seems to be the only explanation for why the free space on my hard drive would decrease after deleting a song from the library.
Windows XP Pro

Help!! Locked out of ipod photo

My girlfriend updated our ipod photo and said she couldnt get it unlocked(hold). I tried messing with the hold switch to no avail and then restored it but even after restoring it's still locked and the wheel is useless. Any suggestions?? Please...
G4 Mac OS X (10.4.7)

try to do a reset for the iPod by pressing "select"+"menu" keys until you see the apple logo

Questions about iPod photo and Apple Protection Plan

I have an iPod photo and an APP that expires May 2007. My
iPod's battery has permanently run out and I plan to use my APP and send it to Apple. Here are my questions:
1. What is the best way to contact them about sending my iPod to them?
2. Does the APP cover battery replacement?
3. Has Apple discontinued the making of iPod photos?
4. If so, will they still replace my battery or will they just send me a completely new iPod?

1) You can arrange online service here.
Service request.
2) Yes.
3) Yes.
4) They will send a replacement iPod photo. They have stock just for this purpose.

Problem with sound on iPod Photo

I am having a problem with sound on an iPod Photo. You can hear music for about 5 seconds and then it is silent. I have to turn off the iPod for several seconds. When I turn it back on it will have sound again for about 5 seconds before going silent again. Has anyone else expeirenced this? Any ideas what may be happening

Try these steps one at a time.
The Five Rs.
If nothing helps, you can arrange online service here. This may be more than just a software problem.
Service request.

Is there a way to transfer music from a dead Ipod to a new one?

My Ipod won't charge and I have another one to use for music and idk how t put music on there from my dead ipod I don't have my music on my computer cuz I got detleed

You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the computer does not see the iPod there is no way to get info off the iPod except a Data Recovery Company might be able to do it.

Dead Ipod photo

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