Dead iPod touch during 3.0 update process
Cross-posted to "iPod Touch" forum... But because another person had a similar problem with Vista as well, am posting here too in case someone can help...
...Not only during update to 3.0, but also during update to 2.2.1 and during a restore attempt 6 weeks ago. All 3 "dead" iPods have been replaced by Apple - I'd like a solution...
I have videoed the update taking place and the iPod dying during it - sadly it is in MOV format (439MB) and I cannot convert to an uploadable version for Youtube... By DEAD, I mean, no power and will not display ANYTHING on the screen. Simply won't power up again.
This is what happens: Download update using iTunes... Extracting software... Backing up iPod... Preparing the iPod for the software update... (iPod shows USB plug and CD - then apple logo...) then the updating progress line appears on iTunes and on touch. Updating iPod software... Verifying updated iPod software... Updating the iPod firmware... White progress line on iPod disappears after a few seconds and screen goes black. Error message displays on iTunes - "The iPod xxxx could not be updated. An unknown error occurred (6)"
iPod is now dead and needs to be replaced,
1) Has anyone experienced this?
2) Has anyone SOLVED it?
Maybe related is a problem with some videos that have happened recently (and were the cause of me trying to restore the iPod last time it died) MP4 (or MPV files) play for about 20-30 minutes, then screen goes white, then black, then apple logo appears, then iPod returns to home screen after about 30 seconds. My usual solution to this has been to remove all videos, photos (which are corrupted by this time), audio, and then re-sync back.
I'd appreciate ANY help please. I intend buying an iPhone soon and would like to know that the problem won't occur on that, every time I try to restore.
Cheers!
Martin
Answered in another forum. Probably the Zonealarm firewall...
Similar Messages
-
Been trying to restore Ipod touch for days after updating Itunes. Error code #9. Stuck on restore screen. Tried all the solutions posted. Tried on 2 computers, Vista + XP. No device shown on computer. Thanks Apple! Didn't have this problem before update. How about rolling back your update?
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software. -
My Ipod and Ipod touch both sync and update latest CD music added to Itunes, however when I connect my Iphone it wont sync my most recent CD addition to iTunes?
I have my iTunes settings to prevent my iPod from synching automatically.
Open iTunes (without the iPod Touch connected) , go to "iTunes"--->"Preferences"--->"Devices", select the box that says "Prevent iPods, iPhones, and iPads from synching automatically", select "OK".
I would then close iTunes and then reopen it. Verify that the settings you just changed are intact.
Log into the iTunes store and update any Apps that you may have purchased.
Connect the iPod Touch via USB with iTunes open. You will see the icon on the left side under "Devices" as normal, however it will not automatically sync.
Click on the "Device" in iTunes and from there you can manually adjust all the items you want to sync and then select sync when you are ready.
I sync mine this way because I feel it gives me more control over the syncing process. Also, I always log into the iTunes store first, check for updates to my Apps and then connect the iPod to manually sync.
So, to me, I guess that perhaps is a way to "force" the sync but in a controlled manner.
I hope that helps. -
HT4972 my ipod touch wont let me update IOS and becuase of that i cant download any apps
my ipod touch wont let me update IOS and becuase of that i cant download anything of the app world is there anyway of helping me
Do you have a 2G iPod. Those can only go to iOS 4.2.1.
A 1G can only go to 3.1.3
A 3G only to 5.1.1
Identifying iPod models
What version of iTunes is on the computer? The latest is 11
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318. -
My Ipod touch was in an update and froze. It shows a blank screen and sometimes shows an apple. Now it will not restore. What do I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
hi. my ipod touch i guess finished updating. and now when it trys to turn on, a blue screen comes up and then the blue screen changes to a white one. and i cant do anything to it. also it own connect to itunes. help pls
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Some other users have had the same problem -
How can I see the last location of a now dead ipod touch 4G that had find my iphone turned on?
How can I see the last location of a now dead ipod touch 4G that had find my iphone turned on? I can see my macbook but I cant see the last location of my ipod touch. I lost it a few weeks ago and figured it would show up. But it has not and I need it again for my job. Please help.
There is nothing you can do now. There are apps available from the app store that would give you that information if installed before it was lost/stolen.
-
I have the 1st generation ipod touch i installed an update which now it is 3.1.3 version i was able to put my apps on it but when i want to use the apps it will not let me use them. What do i need to do?
Does it happen with the apps that came with the iPod?
Does it happen with all apps you have downloaded/installed?
Have you ried deleting the apps and redownload/install the apps? You will not be charged again if you are signed into the same iTunes account that originally purchased the apps.
Next would be to restore from backup
Last would be to restore to factory defaults/new iPod. -
Ipod touch 3gen failed to update and will no longer work
my ipod touch 3g tried to update but i failed and now my computer dosent reconize the ipod and the screen will not change
how can i fix it?
-
My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod touch was trying to update and is now broken how do i fix it
My ipod touch was trying to update but wouldnt finish so i tryed restarting it, it is now frozen on a white screen, wont restart properly, and itunes wont read it. How do i fix it and whats wrong with it??
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I tried updating my iPod touch to the newest update. But my iPod was unable to complete the update. Now my iPod doesn't turn on completely. The apple logo appears but then the screen goes blank. I've tried charging it, letting it discharge, I've tried things I found on the internet but nothing seems to be working. What can I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Original text by lllaass
-Ethan -
I have ipod touch 4G . While updating O/S it stopped in between and now it only shows crashed apple symbol. It is neither turning off nor able to go to main screen. what I see is only crashed apple symbol. What to do?
Download RecBoot and see if that will kick it into recovery mode, so your computer sees it and you can do a restore.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD -
HT4623 i think i got the 1st or 2nd gen ipod touch how do you update it??
i think i got the 1st or 2nd gen ipod touch how do i update it?
To update
Connect the iPod to your computer and update via iTunes
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
A 1G iPod can go to iOS 3.1.3
A 2G to 4.2.1. Requires iTunes version 10.X. That requires a Mac with OSX 10.5.8 or later. With 1OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1
Identifying iPod models -
Ipod Touch went blank while updating apps
ipod touch went blank while updating new apps i was updating enigmo it was syncing with itunes using windows then itunes got hanged and ipod touch also
now its screen is black and i tried to reboot it but cant i press all buttons nothign happening and ipod is very hot even though its not connected to itunes any one can help me?First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.
Maybe you are looking for
-
How do I use the command "F" function in Numbers on my iPhone or iPad?
When I use Numbers on my MacBook Pro I just hit command F and can search for a word then it will tell me exactly which line number that word is on. I want to be able to do in the numbers App on my iPhone or iPad? Thanks!
-
Only one Application can be created at a time?
We are using enhanced model of SAP-WCM and are in the EHP6 version. We have additional applications, in addition to main application. We do not use Work permit. Our users are creating work approval, applications & WCDs, manually as well as automatica
-
Java Mail header info displayed in email results
I am having problems with the output generated by the send() method in javamail. The out contains unwanted email header info within the email. Please review code and email output. The Cc: thru Content-Transfer-Encoding should not display -Thanks....
-
Hi! I have internet connection on my cisco 2811 router, and i want to test bandwidth of this connection. Recenty i heared about ttcp tool. I tried it, but i saw bandwidth something about 7 Mb/s, but really connection greater then 20 Mb/s (must be 30
-
Hi guys, Can any of you recommend a good graphics library (free or cheap) for realtime time-series charting? I need to plot samples on a scrolling line-chart. I've tried JFreeChart but i'm having problems with flickering and distortion in the charts.