Dead LCD Pixels

I have a '12 PowerBook G4 1.5 GHz with Combo Drive with 1.25 GBs of RAM running 10.5.4. Over time my '12 PowerBook G4's LCD screen has gotten very badly damaged. I suspect I may even have some stuck/dead pixels in its screen. I've seen one PC application which claims to make stuck/dead pixels work again.
Is there any such software in existence for a PowerPC Mac that I can use to revive my '12 PowerBook G4's aging LCD? Preferably Freeware & not Shareware if you can help it please. Even Donationware would be fine.

You might try jscreenfix at http://www.jscreenfix.com/

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Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

Bright spot, LCD pixels OK

Hi all,
My MacBook pro showed suddenly a very bright spot on the screen (just above the text 'van den'):
http://www.flickr.com/photos/57660179@N04/5307076958/
No LCD pixels are broken. Too me this looks like a LED driver problem: One LED is powered at 100%. I think this should never happen, even on the most brightest screen mode. At the back of the screen, the Apple logo is a little 'bubbled' right on this bright spot. This could prove the problem of an overheated LED, right?
According to the Service Center this is 'user damage'. Today it has been send back to let them prove it is actually user damage.
Message was edited by: Mark73

Thanks for helping troubleshooting! The 'speedometer' scenario is interesting but not likely the cause (famous last words). The next thing happened: I turned off the computer (the screen was still OK), closed it and put it in the cupboard. 15 minutes later my girlfriend took the laptop, opened it, started it up and the strange spot was there. Closing or opening could have caused the magnet to come loose.
With the 'bubbly' Apple logo I meant there's a little 'hill' in it exactly at the location of the strange bright spot (upper left of the white Apple logo). I do not know how thick that white plastic logo is, but I guess something has to press very hard to deform it. Maybe it is just a coincident and is it due to some inaccuracy in the plastic.
When the service center is not willing to fix it, I will try the paperclip and sleep test, good ideas! Maybe that will convince them.
btw, is this irreversible damage? Maybe the screen is OK when the pressure is gone? If so, I will try to fix it when the service center still refuses to repair it under warranty. It saves me a 500euro bill ...
Anyway, I will keep you informed about this story.
Thanks & best wishes for 2011.

No Warranty for LCD Pixel dead for a new Laptop Toshiba Satellite Pro L300-EZ1523

Hey,
I bought a Toshiba Satellite Pro L300-EZ1523 Laptop in Oct 2009. In January 2010 My motherboard went dead so I have sent the laptop to the Toshiba Depot Center initially they said they will repair it and send it within 3 - 5 Business day but they took nearly 15 days to ship it back.
Once I have received there is the big surprise. One of the pixel on my screen is dead and I tired calling the Toshiba customer care at 1-800-457-7777 and the transfer the call to Depot center which takes nearly 40 to 50 mins to get an engineer on the call for which we need so much of patients.
Today I requested to transfer the call to the Case Manager and when I told her about the problem she again tells me to call the depot and file a case with them and the UPS for the damage and she also mentioned that there is no warranty covered for the LCD Screen.
But when I shipped the laptop to the Toshiba Depot I don't had any dead pixels. Im tired calling Toshiba can anyone help me out.
Regards,
Prem.

I got problem with my Toshiba tecra A9 laptop. There is thick black line at the corner of LCD, I contacted 2 toshiba service centers but they paased me to the Toshiba support. They said that Toshiba will not pay us for LCD repair and asked me to call toshiba support and ask for their autorisation. I also called toshiba support several times, but they just make me confused. They said randomly some bizzare phrases: the service centers should aks us for autorisation no., LCD did not coverd by warranty, You made a physical damage, contact another service center, we will contact you within this business day...
The reason I have bought Tecra model was that toshiba called it as bussiness class, and offered a 3 years limited warranty!!! But the warranty is a whole fake to cheat with the clients. They even do not care about business and dont understand how our professional life is depends to our laptop. such a shame for them.
They pay some employees to talk with you several hours, just to deny their warranty and don't give you a good service!
I wonder how they calculate the repaire cost of LCD. I already find wensite which offer the LCD just for 95$. There are lots of replacement guide all over internet. I will suggest toshiba that I can service them for LCD replacement for as low as 150$. That would be a good business for me and a big deal for toshiba! At least Toshiba will not loose their clients.
From my side, I will start to aware all student around me at university to never trust Toshiba quality and warranty services and do not risk their professional life with the toshiba product and services! It seems that Dell is going to be the leader in customer services and hence in future market!

Dead LCD screen

I have a HP G72 laptop, 17.3 inch screen. Display went dead after 3 months. It started flickering and went completely white. I noticed a spot on lower left side appear in the display. Sent the unit for repair to HP, and they returned it back claiming that this is a user damage. After pushing on the bezel, the LCD started working, except there was a line of dead pixel. Now two months later, it went completely dead. I am positive that the LCD cable from display to MB is bad based on the way it died.
Called HP again, and they refused to even look at it. Asked me to pay $400 for repair. This is pathetic. Even their own tech over the phone said the spot is due to LCD ink spill, and not something external, yet refuse to honor their warranty.
Where is HP care, or should it be HP Don't give a **bleep**!
I am really disappointed with HP. Their support people think, the 5 minutes their tech spent to look at the system are words in stone worth lot more than my hard earned $600.
If anyone from HP actually read this forum, need help to escalate this issue, so it can be fixed. Laptop is only 6 months old.

I remember one of your posts couple of months ago which said your daughter wiped LCD screen with moist tissue. Any user damage is not covered by warranty provided by HP.
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

MacBook Pro retina dead/stuck pixel

Hi this morning I turnd on my mac. And when watching a video, that had a dark background I noticed a white dot on the screen. I tried to clean it but it did not move. I did a bit of research and have come to think this is a dead or stuck Pixel. It shows on dark backgrounds, and shows up as a little dark dot on white background. If you look at it for a magnifying glass you can see the colours within the pixels. Is it stuck? I've seen some videos online that apparently fix dead pixels. and programs that is JFixit. Do these work? My one year warranty has just run out so if I have to go to apple, I will have to get AppleCare. how much is this cost for my mbpr if I have o get it.
Any helped be appreciated. This appears to be a common problem on MacBook Pro Ratners. So some more publicity about it would be good. Any help would be appreciated thank you very much.

Hey.. I had the same problem with my Macbook pro Retina 15. On discovering the same spot on my screen, i rushed to the apple store from where i bought this macbook. They seeing my problem immediately took my macbook for LCD replacement and asked me come after 15 working days> But after 2-3 days they gave me a call that this cannot be replaced since they are not getting permission and the required part from the apple. So i called on the apple customer care and registered my complained. Firstly they even said that this is the first time they are ecountering such problem n asked me to keep my mac with me n observe whether this SPOT increases in future or not, and only if it did, they will replace it. I strongly opposed this coz i have spent 150K for my machine and therefore i will except no less than a new machine.
After hours of discussions with the head of the techinical team and the US team, and after 7 days approx, they decided to give my machine green signal for LCD replacement, and also asked the service centre to get it done ASAP and also supplied the req. part.
n today, my machine is working perfectly fine and has no probs with the display.
I would suggest you to take same and immediate action abt this and donnot except anything less that a perfectly working machine.
All the Best !! (y)

Dead dark pixel in Ideapad s520p 5941135

I just bought my Ideapad s520p 59411351 4 days ago from a store and when I came home realised it has a dead pixel on the screen, it appears as a dark dot on the bottom right. I am a designer and just can't live with this !!
So I went to the store the other day and showed them the defect. The manager confirmed the defect and told me that they have no replacement policy !!! So he suggested me to call Lenovo support,
So I called Lenovo support, they sent an engineer who poked around the pixel and told me that I will get a reply from Lenovo in a day . today I got the reply that LENOVO DOESNT REPLACES DEFECTIVE LCDs WITH 1 DEAD PIXEL.
what do I do now ?? you pay full money for a brand new machine and get a defective piece and still don't get a replacemnet !!

hi goldensalamande.
warranty conditions may change by country but as i know if you don't have dead pixels more than 4, warranty won't replace it.
still, to make sure, you can call lenovo support line for further informations.
hope this helps.

L220x: dead reddish pixel in center of the screen

I bought this and another L220x 4 months ago from a lenovo reseller. Now there has appeared a slightly red-tinted dead pixel to center of the screen.
Do you know whether this display has a warranty that covers it or whether I can get that dead pixel working again. I'd prefer the latter because I love this display and can't think of being without it.
It's just a single dead pixel in the center of the screen, so it's not exactly bothering me with 2 million working ones around it except when I happen to spot it.
I guess it's going to be more common with always increasing pixels per inch -counts.
Btw. Your forum registration prompt is an usability nightmare. Why request so strong passwords anyway?

welcome to the forum!
unfortunately one suck subpixel isn't enough for warranty. the pixel replacement policy for thinkvision displays can be found here.
regarding passwords, i understand your point. perhaps this is something we can explore changing in the future.
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Dead/Stuck Pixel!

I've always loved Apple's products, and admired that their quality was superior to any other computer manufacturer. What taints this is the fact that my brand new iMac (20") has a dead or stuck pixel in its display. I think it's stuck, because it does not appear with a red background, but does show on any other color. I just called the Apple store near my house and they said that AppleCare does not cover a single pixel. Is there any way to "unstick" a pixel, or is it stuck for good?
Oh, I've tried the video with the flashing colors, but it hasn't worked so far...

There are two ways a pixel can be bad.
(1) It can be stuck on, or
(2) It can be stuck off.
It is the first kind that can sometimes be fixed by pressure or rubbing or flashing colors. The second kind is dead forever.
The way to tell these apart is simple. Put something that is solid white under the bad pixel. If you see the bad pixel against the white background, then you have a pixel that is stuck off.
Put something solid black under the bad pixel. If you can see the bad pixel against black, then you have a pixel that is stuck on.
Remember that each pixel really consists of three color dots, one red, one green, and one blue, and it is usually just one of those dots that is bad. You can figure out which by trying the pixel on solid red, blue, and green backgrounds.
Suppose, for example, you've got a green subpixel that is stuck off. Then what you'll see against various colors is this:
white: you'll see a dark spot
black: looks fine
red: looks fine
blue: looks fine
green: you'll see a dark spot
Suppose you had a green subpixel stuck on. Then this is what you'd see when checking against the various backgrounds:
white: looks fine
black: you'll see a green spot
red: you'll see a spot
blue: you'll see a spot
green: looks fine
PowerMac G5 1.8 GHz single CPU, iMac 20" Intel, PowerBook G4 1.5 GHz 17" Mac OS X (10.4.6)

Dead / Stuck Pixels MBA

Hi everyone,
Just got a brand new MBA from JB Hi Fi. Much to my disappoinment the moment I turned it on there were a clump of dead or stuck pixels just to the right of the middle of my screen. Now I'm no expert on the size of a single pixel, but this is certianly noticable and may indeed be more than one together.
I took my MBA back to JBs and they currently hold it there. They told me that they had to wait until Monday morning to call Apple to see if I can get a replacement.
In the meantime, can anyone tell me the chances of getting a new MBA? I haven't even had it for 24 hours! Repair work is not an option for me because last time I had an Apple laptop repaired it came back all scratched up. Besides, surely since it was defective out of the box it can warrant replacement.
Has anyone experienced pixel problems like this? How did you go with Apple?
What steps should I be taking right now?
Thanks I really appreciate any and all comments on this. I'm really quite anrgy that this has happened!
Ed.

I have had the same thing occur to me in the past with an Apple laptop (note: it occurs with all laptops since they use common components)... With my bad luck, it has occured to me twice now -- with both a new (within the return period), and another time almost a year later within the AppleCare period. The first one was a dead pixel, but I had another defect also with the case. Both times, I was fortunate they helped me out, and I will explain my situation below.
I would think that if it is brand new, you should return it and demand a new replacement computer (or all of your money back). You should not have to get it "repaired" which essentially makes it a "refurbished" computer. Even if it is only one or a few pixels, it should not do this within 24 hrs.
Now if it were outside the return period (such as more than 14 days), you may have a more difficult time. There apparently is an acceptable number of pixels allowed, but this all depends on the circumstances. I had a stuck bright red pixel almost dead center and some grey areas elsewhere... not good at all, and especially when showing my work to clients. I had it replaced under AppleCare.
I hope this helps you out, and I would also call up Apple and let them know. If you are not satisfied with the vendor, you might be able to work something out with Apple directly. Good luck.

Late 2009 imac with dead LCD; external monitor?

Hello, all
I need some help. The LCD on my late 2009 iMac has failed. I took it into the Apple Store and they told me it was dead and it would be $500+ to replace it, which I do not have.
The machine is intact, however, other than that! The Apple Store rep even told me that they tried it with an external monitor, to validate that the video card is working, and it worked fine. Great news!
My question, however, is how do I get it to boot to an external monitor?
I have booted the mac in target disk mode, booted from that target disk on another mac, and changed the settings so that the display is mirrored onto a second monitor. When I boot into the iMac, however, I get the Apple Logo and the "white screen of death" and the machine never finishes loading using the external monitor. I need to know if there is some way to force it to use that monitor for the primary display.
Cheers all, and thanks for any help!

Hello,
I'm wondering if boting from it's drive on the oother Mac didn't write some of the other Mac's Monitor info to it?
Instead of Mirroring, what if you make the external monitor the main one by dragging the Dock to it?
If you can ever get it to boot, this thread may be helpful if you want mirroing...
http://forums.macrumors.com/archive/index.php/t-1318625.html

Dead/Green Pixels on my Screen!

My iphone (purchased in August 2007) has recently acquired two green spots (you can't always see them), and a dull, white-ish spot around the same area.
Are these dead pixels?
Is this reasonable to have in a phone less than 1 year old?

Have you tried the 'pixelfix' webapp? Go to this url from your iphone: http://www.ebaspace.com/iphone-app/#_home and follow the instructions. They claim it works - I personally haven't had any stuck pixels yet.

Red/Pinkish dots or smudges in images/video Canon EOS 60D (Not a Dead/Hot pixel!)

After using my 60D for almost 9 Months i'v noticed that there is Red/Pinkish dots or smudges in the upper right corner of all pictures and videos, at first i thought it was a hot or dead pixel i'v tried to do a manual sensor cleaning but i had no luck, i would really appreciate anybody's assistance, below is an image that show the blobs. PLEASE HELP!!!

Jim, thank you for an excellent responce. I truthfully had researched the "Help" section on LightRoom and PhotoShop and found nothing that even remotely resembled your straight forward and easy to follow directions. After upgrading to CS6 and LightRoom 4 I am delighted with all of the new features that Adobe created in PhotoShop. I'm not sure that LightRoom 4 was as great an advancement as PhotoShop itself.
I am certainly going to give your solution a try and see how it works out for me. I concur that I probably do not fully understand and appreciate the relationship between the two programs. Today was my attempt of gaining a better insight to that relationship. Thank you for your response!

Lots of dead (sub)pixels Nokia Lumia 520

Hi everyone,
Yesterday, when I turned off my phone, I didn't see any dead pixel. Today when I turned on my phone I saw this: a lot of dead subpixels. A online phone store in the Netherlands recommended me to send the phone to Nokia, but I don't know if this is coverred under the quarantee, or that I have to pay it by myself. The phone is just one month old.
Should I sent this to Nokia? You can see these pixels only on a black background.
Attachments:
SAM_2836.JPG ‏4304 KB

Hi LH19,
Welcome to the Nokia Support Discussions!
Thanks for posting. If the phone is newly purchased, we advise our customers to check with their retailer about their return policy. The replacement will still depend on the discretion of the Store where you bought them.
If it exceeds the return policy period, you can send it to our Nokia Care Points for evaluation. The warranty period starts on the date purchase. If you are concern if the repair will be covered under warranty, the answer will depend on the assessment of the technician.
For more information about the warranty, you can check this link:
http://www.nokia.com/gb-en/support/warranty/

My iPad has a Dead / frozen pixel

I'm in the UK and recently bought an iPad. I got it from pc world, and have noticed that one of the pixels is constantly a pale blue colour - mostly visible on reddish coloured screens. Its not massively noticeable but I was wandering if other people would take it back or just live with it? And if i did take it back, does anyone anyone know if I took it to the apple store would they fix / replace it. Or would i be better taking it back to the store where I bought it?
Thanks

Jenny ~ Recalling other threads citing stuck pixels, I don't think you'll get a repair or replacement — wherever you go. But if it's not too inconvenient to visit PC World or an Apple store, see what they say. Meanwhile, here's Apple's official position:
About LCD display pixel anomalies
...from this recent thread:
Apple policy on stuck pixels on iPad?
And here's Apple's Limited Warranty for iPad:
http://www.apple.com/legal/warranty/ipadwarranty.html

Dead LCD Pixels

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